Browse > Article

An Empirical Study on the Challenge of Maintaining Knowledge Pieces in KMS(Knowledge Management System)  

Lee, Ook (한양대 정보통신대학)
Ahn, Jong-Chang (SK브로드밴드 CV혁신팀)
Publication Information
Journal of Information Technology Services / v.8, no.1, 2009 , pp. 143-163 More about this Journal
Abstract
The study investigates the challenge of knowledge maintenance in the KMSs. Knowledge pieces are the embodiment of structures in an organization and need to be modified tuned to environmental change over time. Since the change of knowledge in the KMS is not made automatically, it requires user's active participation which is called maintenance action. This study shows that users are not voluntary in taking maintenance action with empirical data based upon knowledge pieces that are already established in the KMS. This article shows that the intention of maintaining KMS is negatively influenced by KM-related culture, organizational culture and the authority of knowledge piece rather than the organizational demography. An organizational culture has an influence directly upon the intention of maintaining knowledge but influence upon KM-related culture or the authority of knowledge piece, the influence indirectly related to the intention of maintaining knowledge. It can be argued that the organizational demography have only meager influence upon the intention of maintaining knowledge only by KM-related culture. This research has the implication that what factors are to be considered in maintaining knowledge pieces over time for the organization managers.
Keywords
KMS(Knowledge Management System); Knowledge Pieces; Structure; Maintenance;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Tiwana, A., The Knowledge Management Toolkit : orchestrating IT, strategy, and knowledge platforms, Prentice Hall PTR., 2002
2 Walsham, G., "Knowledge Management : The Benefits and Limitations of Computer Systems", European Management Journal, Vol.19, No.6(2001b), pp.599-608   DOI   ScienceOn
3 Davenport, T. H., and L. Prusak, Working Knowledge : How organizations Manage What They Know, Harvard Business school Press, Boston, 1998
4 Giddens, A., The Constitution of Society, Polity Press, Cambridge, UK., 1984
5 Prahalad, C. K., and G. Hamel, "The core competence of the corporation", Harvard Business Review, Vol.68, No.3(1990), pp.79-93
6 Pressman, R., Software Engineering-A Practitioner's Approach, McGraw-Hill, 1997.
7 Thompson, M., and G. Walsham, "Learning to value the Bardic tradition : Culture, Communication and Organizational Knowledge", Global Co-Operation in the New Millennium-The 9th European Conference on Information Systems Bled., 2001
8 Van de Van, A. H. and D. L. Ferry, Measuring and Assessing Organization, Wiley-Inter-science, New York, 1980
9 Willmott, H., "Breaking the paradigm mentality", Organization Studies, Vol.14, No.5(1993), pp.681-719   DOI   ScienceOn
10 최병구, "지식경영과 기업성과", '산업연구원 정책자료', 2007
11 Giddens, A., Central Problems in Social Theory, Macmillan, Basingstoke, UK., 1979
12 Oedewald, P., and T. Reiman, "Core task modeling in cultural assessment : a case study in unclear power plant maintenance", Cogn, Technol work, Vol.5, No.4(2003), pp.283-293   DOI   ScienceOn
13 Walsham, G., "Cross-cultural software production and use : A structurational analysis", MIS Quarterly, Vol.26, No.4(2002), pp.359-380   DOI   ScienceOn
14 Arbuckle, J. L., Amos Users' Guide, Version 4.0, Small Waters Corporation, 1999.
15 Pablos, P. O., "Knowledge flow transfers in multinational corporations : knowledge properties and implications for management", Journal of knowledge Management, Vol.8, No.6(2004), pp.105-116   DOI   ScienceOn
16 Morgan, G., Images of organization, Beverly Hills : Sage publications, 1986
17 Schein EH., Organizational culture and leadership. A dynamic view, San Francisco : Jossey Bass, 1985
18 서도원, 이덕로, 김찬중, "지식경영의 성공요인에 관한 실증연구 : 기업규모 및 업종별 비교를 중심으로", '지식경영연구', 제7권, 제2호(2006), pp.69-96
19 Bhatt, G., "Knowledge management in organizations : examining the interaction between technologies, techniques, and people", Journal of knowledge Management, Vol.5, No.1(2001), pp.68-75   DOI   ScienceOn
20 Krogh, G.V., "Care in knowledge creation", California Management Review, Vol.40, No.3 (1998), pp.133-153   DOI   ScienceOn
21 "지식의 대통합_신지식 창조하려면", 매일경제 (www.mk.co.kr), 2008, A30면
22 Shin, M., T. Holden and R. A. Schmidt, "From knowledge theory to management practice : towards an integrated approach", Information Processing and Management, No.37(2001), pp.335-355   DOI   ScienceOn
23 Reiman, T., P. Oedewald, and C. Rollenhagen, "Characteristics of organizational culture at the maintenance units of two Nordic nuclear power plants", Reliability Engineering and System Safety, Vol.8-9(2005), pp.331-345   DOI   ScienceOn
24 Susan D. Keller, J.E. Ware, and Jr., P. M. Bentler, et al., "Use of Structural Equation Modeling to Test the construct Validity of the SF-36 Health Survey in Ten Countries : Results from the IQOLA Project", J Clin Epidemiol, Vol.51, No.11(1998), pp.1179-1188   DOI   ScienceOn
25 De Bary, W., The Trouble with Confucianism, Cambridge, MA:Harvard Univ. Press, 1991
26 Komin, S., "Culture, and Work-Related Values in Thai Organizations", International Journal of Psychology, Vol.25, No.5-6(1990), pp.681-704   DOI
27 Nonaka, I., and H. Takeuchi, The Knowledge Creating Company How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford, 1995
28 Cronbach, L. J., 'Coefficient Alpha and the Internal Structure of Tests', Psychometrika, Vol.16, No.3(1951), pp.297-334   DOI
29 Rohitratana, K., The Role of Thai Values in Managing Information System : A Case Study of Implementing an MRP System, in:C. Avgerou and G. Walsham, eds, Information Technology in Context : Implementing Systems in the Developing World, Ashgate Publishing, Aldershot, 2000
30 Holsapple, C. W. and K. D. Joshi, "An investigation of factors that influence the management of knowledge in organizations", Journal of Strategic Information System, Vol.9, 2000, pp.235-261   DOI   ScienceOn
31 Lee, O., "The Role of Cultural Protocol in Media Choice in a Confucian Virtual Workplace", IEEE Transactions on Professional Communications, Vol.43, No.2(2000), pp.196-200   DOI   ScienceOn
32 Derek, B., "The knowledge management spectrum- understanding the KM landscape", Journal of Knowledge Management, Vol.5, No.1(2001), pp.33-42   DOI   ScienceOn
33 Bhatt, G., "Organizing knowledge in the knowledge development cycle", Journal of knowledge Management : Journal of Business Transformation, Vol.4, No.1(2000), pp.15-26   DOI   ScienceOn
34 King, W., P. Marks, and S. McCoy, "The most important issues in knowledge management", CACM, Vol.45, No.9(2002), pp.93-97   DOI   ScienceOn
35 Bentler, P. M., and D. G. Bonnett, "Significance Tests and Goodness of Fit in the Analysis of Co-variance Structures", Psychological Bulletin, Vol.88(1980), pp.588-606   DOI
36 Park, M. and M. Kim, "Communication practices in Korea", Commun. Quart., Vol.40, No.4(1992), p.398   DOI   ScienceOn
37 Report, "Knowledge management : much more than a technology exercise", Strategic Direction, Vol.22, No.1(2006), pp.16-18   DOI   ScienceOn
38 Toffler, A. and H. Toffler, Revolutionary Wealth, New York, 2006
39 Walsham, G., Making a World of Difference : IT in a Global Context, Wiley, Chichester, UK., 2001a
40 노형진, 'SPSS/AMOS에 의한 사회조사분석-범주형 데이터 분석 및 공분산구조분석-',개정판, 형설출판사, 2005