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An Empirical Study on the Challenge of Maintaining Knowledge Pieces in KMS(Knowledge Management System)  

Lee, Ook (한양대 정보통신대학)
Ahn, Jong-Chang (SK브로드밴드 CV혁신팀)
Publication Information
Journal of Information Technology Services / v.8, no.1, 2009 , pp. 143-163 More about this Journal
Abstract
The study investigates the challenge of knowledge maintenance in the KMSs. Knowledge pieces are the embodiment of structures in an organization and need to be modified tuned to environmental change over time. Since the change of knowledge in the KMS is not made automatically, it requires user's active participation which is called maintenance action. This study shows that users are not voluntary in taking maintenance action with empirical data based upon knowledge pieces that are already established in the KMS. This article shows that the intention of maintaining KMS is negatively influenced by KM-related culture, organizational culture and the authority of knowledge piece rather than the organizational demography. An organizational culture has an influence directly upon the intention of maintaining knowledge but influence upon KM-related culture or the authority of knowledge piece, the influence indirectly related to the intention of maintaining knowledge. It can be argued that the organizational demography have only meager influence upon the intention of maintaining knowledge only by KM-related culture. This research has the implication that what factors are to be considered in maintaining knowledge pieces over time for the organization managers.
Keywords
KMS(Knowledge Management System); Knowledge Pieces; Structure; Maintenance;
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