• Journal of the Korean Society for Railway
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• v.9 no.1 s.32
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• pp.81-88
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• 2006

The purpose of this study is to verify the dimensions of service quality of Korea Train Express(KTX) and to compare the service quality of KTX with that of general train. The researcher consisted of initial 32 items representing eight-dimension and analyzed the final quality dimensions of KTX. The collected data of passenger of 226 was analyzed by statistical procedures such as the iterative sequence of computing Cronbach's a, corrected item-to total correlations, and factor analyses. Through the repeated statistical process to puritY the items, a final set of 26 items representing six district dimensions; tangibles, timely responsiveness, empathy, comfort, information access and safety. The Results of independent samples t-test showed that the mean scores of all the service quality dimensions of KTX except for comfort were higher than those of general train. This finding will provide the more appropriate instrument to measure the KTX service quality as well as to improve the passengers' perception of the service quality.

• Journal of the Korean Society for Railway
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• v.19 no.3
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• pp.351-362
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• 2016

The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.2D
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• pp.183-190
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• 2009

In order to improve continuous success and stabilization of high-speed rail in the future, Using Frequency of high-speed rail should be enhanced by improving satisfaction of high-speed rail passenger. High-speed rail is needed to hold the priority in competition means by comparing the traits of service of domestic air lines. This study utilizes structural equation modeling to develop model for estimating factors influencing to service through conducting survey questionnaire. It also uses reliability analysis, correlation analysis, factor analysis to examine the rationalization of items and to establish hypothesis of this research. The results show that KTX contains 'inner service' item that is considered to be ameliorated and that domestic airline present low performance of 'outer service' item. In other words, moving section which partly is under a limited condition is needed to be improved. In addition, access to airport and transfer to other transportations have to be improved as they show the lowest satisfaction.

• Journal of the Korean Society for Railway
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• v.16 no.3
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• pp.183-188
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• 2013

The purpose of maintaining rolling stock is to perform train service without failure during operation. It is not possible to prevent failure, however, by using periodic preventive maintenance methods, because new rolling stock is made from many electric components and requires the application of IT skills. RAMS (Reliability, Availability, Maintainability, Safety) methods have consequently been applied to new manufactured rolling stock in KORAIL since implementation of the KTX. With this approach it is possible to verify the reliability at the operating stage, and RCM (Reliability Centered Maintenance) methods for maintenance have been applied to manufactured rolling stock since the beginning of KTX service. A RCRM (Reliability Centered Rolling-stocks Maintenance) system suitable for the characteristics of rolling stock and operational factors is introduced in this paper.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.44 no.2
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• pp.257-262
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• 2024

Today, high-speed rail is gradually increasing in importance as an eco-friendly means of transportation responsible for the movement of people between regions. In the past, problems of inefficiency continued due to monopolistic operation of the railway industry, and with the introduction of a public enterprise competition system, KTX and SRT operating organizations are making efforts to expand service quantity and improve quality. However, the high-speed rail service quality evaluation was limited to modifying and supplementing indicators from the operator's perspective suitable for past quality evaluations, and the evaluation target or method was not specific. Therefore, in this study, we developed a hierarchical model to measure high-speed rail customer service quality based on the model of Brady and Cronin(2001) and applied the analytical hierarchical decision-making method(AHP) to derive the priorities of Korea's high-speed rail competitiveness factors. Based on the results, it is believed that introducing reasonable and standardized service quality indicators will contribute to establishing a marketing strategy to improve the customer service competitiveness of high-speed rail operators.

• Journal of the Korea Safety Management & Science
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• v.14 no.3
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• pp.101-109
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• 2012

It is commonly recognized that railway is one of the representative transportation and it offers public service based on strategies for being rapid, automation, safety. Since the opening of high speed railway, 3-hundred-million people have used it and acknowledged its efficiency. However, derailed accident at Kwangmyeong station in February, 2011, frequent malfunction of KTX-Sancheon, and accidents by engineer's careless fault damaged on credibility of safety, Especially, spreaded accidents through social networking service by cell phones amplified anxiety of public, being criticized by the press. This study analyzed statistics of past accident and cases of passing-by accident, and surveyed 152 KTX captain engineers about their recognition of the accident by careless fault and experiences of possibility of occurrence for preventing engineer's careless fault and restoring trust According to the analysis, engineers worry about responsibility and disadvantages related to the accidents for the most, and they are nervous about malfunction for the second most. This study presents prevention methods regarding the result. First, it is required to improve mental stability and concentration on their work, secondly, advanced ability to cope with malfunction or error through repetitive education and training are required to increase confidence, and for the last, improvement of operational supporting system such as ATP, GPS to prevent errors by human factors. Improvement of the system is expected to lead engineers to prevent careless fault and regain the reputation of railway.

• Health Policy and Management
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• v.23 no.4
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• pp.387-396
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• 2013

Background: The purpose of this study was to analyze the association between areas of Korea Train Express (KTX) region and external medical service use in Korean society using spatial statistical model. Methods: The data which was used in this study was extracted from 2011 regional health care utilization statistics and health insurance key statistics from National Health Insurance Corporation. A total spatial units of 229 districts (si-gun-gu) were included in this study and spatial area was all parts of the country excepted Jeju, Ulleungdo island. We conducted Kruskal-Wallis test, correlation, Moran's I and hot-spot analysis. And after, ordinary linear regression, spatial lag, spatial error analysis was performed in order to find factors which were associated with external medical service use. The data was processed by SAS ver. 9.1 and Geoda095i (windows). Results: Moran's I of health insurance patients' external medical service use was 0.644. Also, population density, Seoul region, doctor factors positively associated with health insurance patients' external medical service. In contrast, average age, health care organization per 100 thousand were negatively associated with health insurance patients' external medical service use. Conclusion: The finding of this study suggested that health insurance patient's external medical service use correlated for seoul region in korea. The study results imply the need for more attention medical needs in the region (si-gun-gu unit) for health insurance patients of seoul region. It is important to adapt strategy to activation of primary health care as well as enhancing public health institution for prevent leakage of patients to other areas.

• Proceedings of the KSR Conference
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• 2008.06a
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• pp.1612-1627
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• 2008

Dwelling time is one of the factors that influence in rail. Current research in dwelling time has been focusing on railways, the state of the research in high-speed rail's dwelling time is not complete. Dwelling time is consisted of time to open door, time to get into and out of vehicle and time of the departure it takes after the passenger's door was closed, it was affected by various factors such as congestion's degree in vehicle, the number of persons that get into and out of vehicle, congestion's degree in station. In order to analyze theses, we need data analysis such as the number of persons that get into and out of vehicle, congestion's degree in station, congestion's degree in vehicle, but the congestion's degree and passenger's distribution chart in vehicle is excluded in this research due to difficulty of gathering data, and thus we will develop forecasting models through high-speed rail's demand most affected by the dwelling time.

• Journal of Korean Society of Transportation
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• v.25 no.5
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• pp.111-122
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• 2007

This paper investigates the rail service patterns by train class. The emphasis in intercity rail planning is to more efficiently use of existing station facilities. Rail transit operations are affected by the system layout and ridership patterns and by work rules. Operations are also influenced by past practices and the institutional setting. Main factors to decide train service patterns are the location, socioeconomic characteristics, land use and travel demand of the station. In this context, the travel demand of intercity rail station is of crucial significance. Tests on a KTX case shows that train service frequency can be efficiently decreased in weekday to transport the same passenger demand. The work has shown many subjects that need further research including various factors influencing on train frequency. This study serves the railroad authorities in planning and determining business strategy in the increasingly competitive environment of regional rail transport.

• Journal of Korea Port Economic Association
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• v.37 no.4
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• pp.127-144
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• 2021

The purpose of this study is to derive service factors based on the "Rail Statistical Yearbook" data of railroad service providers from 1990 to 2019, and to analyze the effect of the service factors on the operating profit ratio(OPR), a representative management performance variable of railroad transport service providers. In particular, it has academic significance in terms of empirical research to evaluate whether the management innovation of the KoRail has changed in line with the purpose of establishing the corporation by dividing the research period into the first period (1990-2003) and the latter (2004-2019). The contents of this study investigated previous studies on the quality of railway passenger transportation service and analyzed the contents of government presentation data related to the management performance evaluation of the KoRail. As an empirical analysis model, a research model was constructed using OPR as a dependent variable and service factor variables of infrastructure, economy, safety, connectivity, and business diversity as explanatory variables based on the operation and management activity information during the analysis period 30 years. On the results of research analysis, OPR is that the infrastructure factor is improved by structural reform or efficiency improvement. And economic factors are the fact that operating profit ratio improves by reducing costs. The safety factor did not reveal the significant explanatory power of the regression coefficient, but the sign of influence was the same as the prediction. Connectivity factor reveals a influence on differences between first period and latter, but OPR impact direction is changed from negative in before to positive in late. This is an evironment in which connectivity is actually realized in later period. On diversity factor, there is no effect of investment share in subsidiaries and government subsidies on OPR.