• 유통과학연구
• /
• 제22권5호
• /
• pp.117-129
• /
• 2024

Purpose: This research aims to explore the ramifications of job stress on cabin crews within the air service distribution sector, specifically examining its impact on service quality through mediating variables such as job satisfaction and engagement during the pandemic era. Research design, data and methodology: The study is based on a sample size of 312 individuals, exclusively comprising cabin crews employed in the airline industry. Methodologically, Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were employed for statistical analysis. Results: The findings reveal that both performance evaluation and job responsibility exerted a significant impact on both job satisfaction and job engagement. Furthermore, job engagement demonstrated a substantial influence on service quality. However, in contrast, factors like unstable employment and the working environment showed no significant impact on either job satisfaction or engagement. Additionally, job satisfaction did not exert a significant influence on service quality. Conclusions: These insights will offer the valuable guidance to the airline industry in preparing for unforeseen external environments that may affect the industry. As the aviation sector navigates the challenges posed by the pandemic, understanding and addressing the intricate relationships among job stress, satisfaction, engagement, and service quality will be crucial for effective industry resilience and adaptation.

• 한국응급구조학회지
• /
• 제19권2호
• /
• pp.51-69
• /
• 2015

Purpose: This study aimed to identify the effects of job insecurity and job engagement on turnover intention of paramedics who work in emergency medical institutions. Methods: From October 14 to 28, 2014, data were collected by structured questionnaires from 171 paramedics who were working in emergency medical institutions. The data were analyzed by using SPSS/WIN 21.0. Results: Of the 171 subjects, 57.3% were temporary employees, of whom 87.5% were working in regional emergency medical centers. The mean scores were 3.19 for job insecurity, 4.58 for job engagement, and 3.28 for turnover intention. The correlation between the variables showed that the higher the job insecurity of the participants, the higher their turnover intention (r = .397, p <.001). Moreover, the higher their job engagement, the lower their turnover intention (r = -.354, p <.001). The variable that most significantly affected turnover intention was job insecurity. The coefficient of determination ($R^2$) of job insecurity and job engagement was 24.3%. Conclusion: A law should be enacted to involve paramedics as required personnel for emergency medical institutions in order to enhance the quality of emergency medical services and provide prompt and professional emergency medical services to emergency patients.

• 한국콘텐츠학회논문지
• /
• 제16권5호
• /
• pp.449-462
• /
• 2016

이 연구는 오늘날 날로 경쟁이 심화되고 있는 국내 방송계 종사자의 역할스트레스, 고용불안정성 및 자기 효능감 인식을 살피고 궁극적으로 어떠한 요인이 직무열의에 가장 큰 영향을 미치는지 밝히고자 하였다. 지상파 TV, 케이블 TV, 종합편성 TV에 근무하는 343명을 대상으로 실시한 연구 결과 방송 종사자들의 역할스트레스가 높게 나타났으며 이 가운데 역할갈등 문제가 가장 심각한 것으로 드러났다. 그러나 고용불안정성에 대한 인식은 낮은 편이었으며, 자기효능감과 직무열의는 높게 나타나는 등 직무수행과 관련한 인식이 긍정적인 편이었다. 방송 종사자들의 직무열의와 관련해서는 역할모호가 부정적 영향을, 자기효능감은 긍정적 영향을 미치고 있음을 확인하였으며 이 가운데 자기효능감의 영향이 더 큰 것을 알 수 있었다.

• 무역학회지
• /
• 제44권4호
• /
• pp.129-151
• /
• 2019

The purpose of this study is to determine the Mediating Effects of Job Engagement between Perception in Compensation and Innovation Behavior in Chinese Enterprise Workers. The empirical study was conducted by a questionnaire survey on 700 workers in companies located in the southern area of China. The statistical analysis results revealed the following. First, the perception in compensation of Chinese workers has significant positive effects on the innovation behaviors. And intrinsic compensation has more relative significant effects than extrinsic compensation. Second, the perception in compensation has significant positive effects on the job engagement. In this case, extrinsic compensation has more relative significant effects than intrinsic compensation does. Third, job engagement of workers has significant positive effects on the innovation behaviors. Fourth, job engagement has mediating effects between perception in compensation and innovation behaviors. In conclusion, for the sustainable growth and competitive advantage of Chinese enterprises, it is important to perceive the needs of extrinsic and intrinsic perception in compensation of workers, and to design suitable compensation policies and programs to promote innovation behaviors and job engagement considering the distribution and procedural justice, and also to reflect the needs and job characteristics of workers.

• 치위생과학회지
• /
• 제21권3호
• /
• pp.168-177
• /
• 2021

Background: This study is to identify the factors that affect job satisfaction, psychological ownership, and job engagement of dental hygienists on job performance and use them as basic data for manpower management of dental hygienists. Methods: The survey was conducted by 344 clinical dental hygienists working in dental medical institutions. The collected data is PASW Statistics ver. 20.0 was used to analyze. Results: The job satisfaction level of the dental hygienist was 3.38±0.52, and the question that 'I feel that my ability to solve problems has improved compared to the past.' was 3.92±0.80. There were significant differences in job satisfaction, psychological ownership, and job engagement according to general characteristics in age, marriage, education, career, current work experience, and position. There were significant differences in job performance according to general characteristics in age, marriage, education, career, current work experience, position, and number of dental hygienists. Factors influencing job performance were practical activities, income, patient relations, absorption, vigor, dedication, and the number of dental hygienists. Conclusion: Finding different ways to use psychological ownership and job engagement through the job satisfaction of a dental hygienist, and to and to utilize it as basic data for efficient manpower management through job performance.

• 웰빙융합연구
• /
• 제3권2호
• /
• pp.1-11
• /
• 2020

Purpose: We explore to find out and analyze the direct influence of Millennial Orientation on Goals Mediated by work engagement and satisfaction. And, interaction cannot be a direct relationship between research variables. Method: The implementation uses the survey method. This research was conducted at PT. East Kalimantan fertilizer operated in Bontang, East Kalimantan. The population in this study were all employees of PT. East Kalimantan fertilizers operated in Bontang, as many as N = 500 people. The sampling technique used is proportional stratified random sampling. Findings: Millennial orientation influences engagement, job satisfaction and intention to leave, direct engagement has a significant effect on job satisfaction and intention to leave, and job satisfaction is directly related to intention to leave. Originality: Alignment between millennial goals in encouraging job satisfaction and employee engagement, so that it can have an impact on the intention to leave employees, especially at PT. Pupuk. Kaltim. Also, direct millennials as decreasing intention to leave.

• Journal of Information Technology Applications and Management
• /
• 제31권1호
• /
• pp.45-55
• /
• 2024

How to create high levels of employee engagement and how to avoid burnout in the workplace is main issue in human resource management. According to Job Demands-Resources (JD-R) model, this study aims to investigate when self-efficacy plays as a mitigator on the impact of job demand on burnout, and explains why job resources are translated into work engagement. A sample of 237 Mongolian employees is used to test hypotheses. Results show that self-efficacy does offset the relationship between job demands and burnout. Meanwhile, self-efficacy plays as a mediator on the impact of job resources on work engagement. The implications of these findings for the context of JD-R model are discussed.

• 한국컴퓨터정보학회논문지
• /
• 제29권4호
• /
• pp.135-143
• /
• 2024

이 연구는 거래적 리더십이 직무 성과와 직무 만족도에 미치는 영향을 탐구하며, 특히 직무 열의의 매개 효과를 중심으로 분석하였다. 변혁적 리더십에 비해 상대적으로 덜 주목받았던 거래적 리더십의 역할을 재조명함으로써, 리더십 연구에 있어서의 이론적 균형을 모색하고자 한다. 이 연구는 설문조사를 통한 실증 분석을 바탕으로, 거래적 리더십이 직원의 직무 열의를 향상시킴으로써 직무 성과(팀 성과)와 직무 만족도를 증진시키는 경로를 확인하였다. 연구 결과, 업적에 따른 보상과 예외 관리의 두 거래적 리더십 요소가 직무 열의를 통해 직무 성과와 직무 만족도에 긍정적인 영향을 미치는 것으로 나타났다. 이는 리더십이 단일 스타일에 국한되지 않고 다양한 접근 방식을 통합할 때 더 큰 효과를 발휘할 수 있음을 시사한다. 본 연구는 조직이 리더십 스타일을 조정하고 직무 열의를 촉진시키는 전략을 개발함으로써, 최종적으로 조직의 성과와 직원의 만족도를 향상시킬 수 있는 방안을 제시한다.

• 한국콘텐츠학회논문지
• /
• 제18권9호
• /
• pp.260-272
• /
• 2018

본 연구에서는 간호사의 코칭리더십, 자기효능감, 직무열의, 혁신행동 간의 구조적 관계를 검증하고, 코칭리더십과 혁신행동의 관계에 있어서 자기효능감과 직무열의의 매개작용을 규명하고자 하였다. 울산의 대학병원 간호사를 대상으로 설문조사를 하였으며 240명을 대상으로 자료를 수집하였고 SPSS 18.0과 AMOS 18.0 을 사용하여 분석하였다. 연구결과 첫째, 코칭리더십은 자기효능감과 직무열의에 유의한 영향을 미치는 것으로 나타났다. 둘째, 코칭 리더십은 혁신행동에 유의한 영향을 미치지 않는 것으로 나타났다. 셋째, 자기효능감은 직무열의와 혁신행동에 유의한 영향을 미치는 것으로 나타났다. 넷째, 직무열의는 혁신행동에 유의한 영향을 미치는 것으로 나타났다. 마지막으로 코칭리더십과 혁신행동 간의 관계에 있어서 자기효능감과 직무열의가 매개역할을 하는 것으로 나타났다. 이러한 연구 결과를 바탕으로 코칭리더십과 혁신행동의 제고를 위하여 자기효능감과 직무열의의 중요성을 논의하였다. 그리고 조직구성원의 적극적인 혁신행동을 이끌어내기 위해서 상사의 코칭리더십을 통한 조직구성원의 자기효능감과 직무열의를 향상시켜야 한다는 결과를 보이고 있다.

• Journal of the Korean Data Analysis Society
• /
• 제20권6호
• /
• pp.3169-3183
• /
• 2018

본 연구는 정서사건이론을 기반으로 조직 상황에서 직무사건이 직무열의에 영향을 미치는 과정에서 개인차 변수인 조절초점이 어떠한 영향을 미치는지 살펴보는 것을 목적으로 하였다. 이를 위해 금융권 종사자 232명을 대상으로 긍정사건, 긍정정서, 조절초점 및 직무열의에 대한 설문조사를 실시하였다. 연구 결과는 다음과 같다. 첫째, 주효과 검증에서 금융업 종사자들이 경험하는 긍정사건은 긍정정서를 높여 직무열의에 정적인 영향력을 미치는 것으로 나타났다. 둘째, 조절효과 검증에서 긍정정서가 직무열의에 미치는 영향은 조절초점의 수준에 따라 차별적인 영향력을 보였다. 즉, 향상초점 수준이 높을수록 긍정정서의 직무열의에 대한 효과는 강화되었고, 예방초점 수준이 높을수록 긍정정서의 직무열의에 대한 효과는 약화되는 것으로 확인되었다. 셋째, 조절된 매개 효과 검증에서는 향상초점이 아닌 예방초점에서만 조건적 간접효과가 발견되었다. 즉, 긍정사건이 긍정정서를 매개로 하여 직무열의에 미치는 간접효과의 크기는 예방초점이 높을 때 약화되는 것으로 나타났다. 마지막으로 이러한 결과를 바탕으로 연구의 의의와 제한점 및 추후 연구 이슈에 대해서 논의하였다.