• 한국콘텐츠학회논문지
• /
• 제19권7호
• /
• pp.478-488
• /
• 2019

본 연구는 치과위생사의 직무만족도에 영향을 미치는 요인을 확인하기 위하여 시행된 조사연구이다. 부산 경남 지역의 치과의료기관에 근무하는 224명의 치과위생사를 대상으로 조사하였다. 수집된 자료를 SPSS(Statistical Package for Social Science) Ver.19.0으로 분석한 결과는 다음과 같다. 연구대상자의 의사소통능력은 $3.32{\pm}0.49$점, 대인관계능력은 $3.45{\pm}0.48$점, 직무만족도는 $3.19{\pm}0.44$점으로 나타났다. 일반적 특성에 따른 의사소통능력은 기혼이 미혼보다 높았고, 임상경력이 많을수록 높았다. 일반적 특성에 따른 대인관계능력은 학력이 높을수록, 임금이 많을수록, 경영 및 직원관리 담당자가 높게 나타났다. 일반적 특성에 따른 직무만족도는 경영 및 직원관리 담당자가 높게 나타났다. 연구대상자의 직무만족도에 영향을 미치는 요인 파악하기 위해 다중회귀 분석한 결과 임상경력이 낮을수록, 의사소통능력과 대인관계능력이 높을수록 직무만족도가 높게 나타났다. 이상의 결과를 바탕으로 치과위생사의 직무만족도를 높이기 위해 적절한 보상체계가 이루어져야 하며, 의사소통능력과 대인관계능력을 향상시켜야 할 것이다.

• 한국치위생학회지
• /
• 제9권4호
• /
• pp.633-643
• /
• 2009

Objectives : This study is aimed to help the dental hygiene department students to improve their adaptive ability to the field work by letting them know the performing levels required of the job world, by renovating the knowledge-centered curriculum, and by finding out the core competencies needed for successfully performing their duties and tasks in the work field. Methods : The survey tool was recomposed through the examination of the preceeding studies on basic vocational competencies and skills, and the survey has been done to 200 dentists in Seoul and Gyunggi provice. Results : 1. As for the job-getting routs, 35.1% of them finds their jobs through the job portal sites, and 21.3% through the recommendation by professors. So we can see the meaningful difference in the employment ways. 2. Dental hygiene clinics think that the purpose of their cooperation with the colleges is mainly to secure human resources by requiring the colleges to give field-centered education the colleges through. 3. The clinics for dental hygienic students' field learning have a great power for hiring the students. So it is necessary to set up a good management system of the clinics for dental hygienic students' field learning in order to reinforce the students' competitive power in getting jobs. 4. The priorities in basic working abilities needed for the task performance are in the order of vocational responsibility, self-managing & developing ability, interpersonal skill, and problem solving ability. 5. The core competencies required of those who graduate from dental hygiene school show the following scores by Likert measurement; good personality and vocational consciousness 2.16(${\pm}.677$), understanding power of major-related knowledge 2.19(${\pm}.723$), field adapting ability 2.31(${\pm}.748$), get-along-with ability 2.32(${\pm}.799$), interpersonal skill 2.42(${\pm}.768$), and self-development ability such as getting certificates 2.43(${\pm}.729$). Among the core competencies, the only meaningful factor which influences on their satisfaction measurement has been identified as the professional ability related to the major. Conclusions : The results suggest that the knowledge and skill related to the major are core competencies of able human resources and closely related with the professionality of the job, and so they are very important. However, job basic abilities are also proved to be important, which reinforce the students' activeness, self-regulation, and creativeness, and help them to pursue their lasting growth in their abilities.

• 한국IT서비스학회지
• /
• 제13권2호
• /
• pp.219-250
• /
• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• 벤처창업연구
• /
• 제11권2호
• /
• pp.197-205
• /
• 2016

본 연구는 프로젝트 리더의 핵심역량이 조직의 환경변수에 따라 프로젝트 성공에 어떠한 영향을 미치는지 알아보고 그 상호 인과관계를 밝히는 데 목적을 두고 연구하였으며, 그 결과를 요약하면 다음과 같다. 첫째, 프로젝트 리더의 핵심역량의 하위요인들인 지적능력, 관리능력, 감성능력은 프로젝트 성공요인의 하위요인들인 직무만족, 조직몰입, 집단 응집력에 유의적인 영향을 미치는 것으로 나타났다. 둘째, 조절변수인 프로젝트조직다양성 중 하위요인인 기능적 조직과 프로젝트 조직은 프로젝트 리더의 핵심역량의 하위요인들에 대한 영향에 일부 영향을 미치는 것으로 나타났다, 하지만 개인중심조직은 아무런 조절효과를 보이고 있지는 않았다. 프로젝트 조직은 지적능력${\rightarrow}$조직몰입, 관리능력${\rightarrow}$조직몰입, 감성능력${\rightarrow}$조직몰입에 모두 유의한 조절효과를 보이는 것으로 나타났다. 이와 같은 결과는 프로젝트 리더의 핵심역량이 직무만족과 조직몰입 및 집단응집력을 높여주는 기제로서 작용함과 프로젝트조직의 종류에 따라 조절효과가 다름을 실증적으로 증명하였다.

• 대한영양사협회학술지
• /
• 제7권1호
• /
• pp.117-124
• /
• 2001

This study was conducted as a part of project developing the standards of the national board test for dietitian's licences. The purpose of this study was to define the job specification for dietitian's job description based on the knowledge, skill, attitude and related to the curriculum. The study team established the research team which composed of 11 person(7 professor in the university and 4 dietitians in hospitals, schools and private firms). The job description composed of 17 duties, 99 tasks and 576 task elements. For each element, the job specifications are written, which composed of introduction, process, required equipments, and required ability. Required ability included knowledge, skill and attitudes. The relations of the knowledge, skill and attitudes with the possible curriculum currently operated in the college or university were analyzed, also. Job specifications for 576 task elements are analyzed and framed.

• 치위생과학회지
• /
• 제4권2호
• /
• pp.55-60
• /
• 2004

본 연구는 치위생과 학생들의 새로운 직업가치관 유형을 구명하는데 있으며, 3개 대학 치위생과 신입생 280명을 대상으로 자료를 수집하였으며, 이 중 242매를 분석하였다. 2차에 걸친 요인분석에 의해 직업가치관을 유형화 하였으며, 이 연구를 통해 얻어진 결과는 다음과 같다. 1. 치위생과 신입생들의 직업가치관 유형은 (1) 지위 (2) 경제적 보상 (3) 사회 기여 (4) 성취 (5) 능력 (6) 직업흥미 등 6개 유형으로 분류할 수 있다. 2. 사회기여, 성취, 능력, 직업흥미 유형은 내재적 가치관으로, 지위와 경제적 보상 유형은 외재적 직업가치관으로 분류할 수 있다. 3. 치위생과 신입생들의 외재적 가치관(4.24점)은 내재적 가치관(3.86점)보다 다소 높게 나타났다. 4. 치위생과 신입생들이 중요하게 생각하는 직업가치관 유형은 경제적 보상(4.39점), 지위(4.09점), 성취(4.07점), 능력(3.98점), 직업흥미(3.91점), 사회기여(3.46점) 순으로 나타났다.

• 가정과삶의질연구
• /
• 제14권2호
• /
• pp.185-200
• /
• 1996

The purpose of this study is to investigate the home management ability of the low occupational status employed wives so that the findings may offer them significant information and interest to improve the ability of home management For these purpose reviewing literatures and empirical research were conducted. The sample of this study was selected from the low occupational status employed wives engaging in Seoul Kyoungkee Inchoen, The major findings of this study are summarized as follows. The mean score of the Low Occupational Status employed wives' home management ability was relatively low. Influential variables on home management ability were level of education job-husband income as sociodemographic variables and degrees of communicative satisfaction between husband and wife sex-role attitudes job satisfaction economic life satisfaction and perceived adequacy of resources as psychological variables.

• 한국콘텐츠학회논문지
• /
• 제14권9호
• /
• pp.598-612
• /
• 2014

이 연구는 기업교육 방법의 하나로 실시된 H금융기관 연수원 액션러닝 프로그램에 참여한 성인학습자를 대상으로 액션러닝 프로그램에 대한 경험 의미를 탐색하기 위한 것이다. 연구목적은 액션러닝 프로그램이 학습에 참여한 학습자들의 학습동기 증진과 직무문제해결능력 향상과 액션러닝 프로그램 구성요소 중 학습동기 증진과 직무문제해결능력 향상에 영향을 미치는 핵심 요소를 탐색하는 것이다. 연구방법은 액션러닝 프로그램에 참여한 학습자 9명을 대상으로 학습동기, 직무문제해결능력, 액션러닝의 구성요소관련 중심 질문 3개와 하위질문 15개를 구성한 후 포커스그룹 인터뷰(F.G.I)를 실시하였다. 연구결과, 액션러닝프로그램은 주의집중과 직무관련성이 연계하여 학습동기가 향상되고, 학습 팀 구성 정도가 학습동기 향상의 핵심 요소로 나타났다. 또한 대안개발과 계획/실행을 통하여 참여자의 직무문제해결능력 향상에 영향을 미치는 것으로 나타났고, 스폰서의 관심과 지지가 직무문제해결능력 향상의 핵심 요소로 탐색되었다. 결론적으로 기업의 직무교육활동에서 액션러닝프로그램은 참여자의 학습동기를 향상시킴으로, 직무교육 참여자의 직무문제해결능력 향상을 위해서는 프로그램 운영 시 주의집중과 직무관련성 강화 그리고 액션러닝 프로그램 구성 요소 중 적절한 학습 팀 구성에 관심과 주의를 기울여할 것이다. 이와 함께 계획/실행력을 증진시키기 위해서는 스폰서가 참여자의 문제인식을 파악하고 이들에 대한 지속적 관심과 지지가 필요하다.

• 한국엔터테인먼트산업학회논문지
• /
• 제13권7호
• /
• pp.505-519
• /
• 2019

본 연구는 고객중심 직업재활프로그램이 뇌성마비 청소년의 직무능력을 위한 직업기초능력, 직업수행능력, 직업적응능력에 미치는 효과를 알아보고자 하였다. 연구기간 및 대상은 2018년 3월 19일부터 8월 27일까지 A도 B군 특수학교에 재학 중인 뇌성마비 청소년 3명으로, 개별대상연구의 행동간 복수간헐 기초선 설계를 사용하였다. 중재는 매주 월요일, 수요일 40분씩 시행하였고, 매 회기 중재가 끝난 후 직업기초능력, 직업수행능력, 직업적응능력을 측정하였다. 연구결과, 본 연구의 고객중심 직업재활프로그램은 대상자별 목표 직무에서 요구하는 직업기초능력, 직업수행능력, 직업적응능력을 향상시켰다. 따라서 본 연구의 고객중심 직업재활프로그램은 뇌성마비 청소년의 직업기초능력, 직업수행능력, 직업적응능력을 향상시키어 직무능력에 긍정적인 영향을 미치었기에, 직업재활프로그램으로 제안하는 바이다.

• 한국보건간호학회지
• /
• 제33권2호
• /
• pp.188-199
• /
• 2019

Purpose: The aim of this study was to provide a person-job fit as the basis for a better job environment and human resource development by examining the causal relationships with the perceived organizational support and job satisfaction of 45 public health center nurses located in Gyeonggi Province. Methods: Frequency analysis, factor analysis, correlation analysis, path analysis, mediating effect, and moderating effect were verified for use by SPSS & AMOS 22 ver. to target to nurses located in Gyeonggi Province. Results: First, the person-job fit has a positive effect on the perceived organizational support and job satisfaction. Second, the perceived organizational support has a partial mediating effect. Third, there was no difference in verifying the moderating effect of full-time public servants and temporary public servants. Conclusion: This study examined the relationship among the person-job fit, job satisfaction as an organizational effectiveness, and the perceived organizational support of mediated effect for nurses working at public health centers. The nurses in government service containing permanent and temporal employees was the adjustment effect. The analysis results showed that the ability of public health center nurses to perform tasks related to person-job fit and the ability of the individual to perceived organizational support was high. In addition, and the job satisfaction was good.