• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.541-553
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• 2013

Purpose: This study intends to offer strategic implications that can be used in emergency medical service of large-size hospital through analysis of causal relationship among factors such as emergency medical service, patient value, patient satisfaction and reuse intention. Methods: Differential model was introduced to test causal relationship. Questionnaire was developed, and data was collected and analyzed with Structural Equation Modeling. Results: As a result of empirical analysis, we found that emergency medical service qualities of general hospital could be six components. Image of hospital, medical facilities, and attitude of medical staff are positively related to patient satisfaction and reuse intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations to be solved through additional study in future.

• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.499-512
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• 2013

Purpose: Quality Innovation Managements recently focus on developing relationship with customers to meet their requirements and enhance loyalty in the competitive environments in Countries. The purpose of this study is to explore the effects of innovation, quality, satisfaction and customer loyalty. Methods: After reviewing the literatures, the structural equation modeling (SEM) was conducted test the research model. The data was collected from Quality Leader by the questionnaire In Korea and China. Results: The results of SEM show that hardware innovation quality have a positive effect on customer satisfaction. Customer Satisfaction have a positive effect on customer satisfaction. Conclusion: The authors demonstrate that the hardware innovation quality is related positively to customer satisfaction. And customer satisfaction has a positive effect on customer loyalty. A number of notable findings are reported including the empirical verification that hardware innovation quality, customer satisfaction, and customer loyalty may all be directly related to business performance.

• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.513-525
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• 2013

Purpose: The purpose of this paper are to propose a strategic map for hotel industry through analyzing the relationship between service resource, operational capabilities, and performance. Methods: A phone survey was conducted among Korean hotels, and 102 data sets were collected. Measurement items are assessed using both cognitive and objective scales. Results: As results, 'superior group', which is superior in both physical resources and human resources, is excellent in all capabilities and also in room occupancy rate. On the other hands, 'inferior group', which is inferior in both physical resources and human resources, shows lower achievements is in most areas except speed. In addition, physical superior group is better than human superior group in most capabilities except speed, but human superior group shows better results than physical superior group in both room occupancy rate and customer satisfaction. Conclusions: Through the empirical analysis, the conclusions attained are as follows; First, human resources affect customer satisfaction more directly that physical resources. Second, the balancing between physical resources and human resources has an importance to improve operational capabilities.

• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.693-708
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• 2013

Purpose: This study is to develop an evaluation model for analysis of CMMS Implementation status and provide CMMS advancement methods to maximize implementation effect through the evaluation model. Methods: After extracting common modules from CMMS packages and establishing evaluation standard for each module, then the evaluation standard is applied to 33 Korean companies for evaluating their own current implementation status. Results: Preventive maintenance and analysis information modules were considered the most vulnerable in Korean companies which have introduced CMMS packages. And the reason why preventive maintenance is vulnerable is that there is poor build-up of their own preventive maintenance standards. Conclusion: Korean companies which will introduce CMMS need to make preventive maintenance standards, and data of the materials and the equipment to improve the effectiveness in advance.

• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.601-610
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• 2013

Purpose: The purpose of this paper is to analyze the relationship between R&D investment and growth rate of manufacturing firms in Incheon. Methods: The balanced panel data of 246 firms which have existed for the period 2001-2012 are constructed. As a method of analysis, fixed effects panel data model is used. Results: There is a one year lag in the relationship between R&D intensity and the subsequent sales growth of firms and its relation depends on the firms' characteristics. Conclusion: We suggest the emphasis on R&D investment for firms' growth and the differentiated R&D program based on firm size. This article has the limitation that various types of R&D investment cannot be included in this analysis.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.807-822
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• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.861-873
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• 2019

Purpose: The purpose of this study is to investigate the effects of organizational culture, personality Traits, work addiction and workplace family conflict on the life satisfaction of Korean Air crew. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 578 questionnaires. Results: Empirical analysis summarized next. Organizational culture and personality characteristics have some effects on work poisoning. However, the compulsion of work driven does not affect work-family conflict, Family-Work Conflict does not affect Life Satisfaction. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning Workaholic. Also this paper provides implications on effective human resource management method suitable for airline industry.

• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.563-578
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• 2014

Purpose: The purpose of this paper is integrated tolerance design process by advantages of engineering design and 6 sigma statistical tolerances design. Methods: Integrated tolerance design process can determine the goals by using engineer's experience and clarify tolerance by 6 Sigma statistical methods. Integrated design process can be applied by using non-linear simulations. Results: We applied integrated design process to the optical disc drive spindle motor and get good result. Conclusion: If this method is applied test method in the early stages of development, then Design can be reduced development time and cost.

• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.607-616
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• 2014

Purpose: This paper reviews popular measurement system indices and proposes a procedure for assessing a measurement system using two parameters with intraclass correlation and a factor for process capability. Methods: Gage Repeatability and Reproducibility(GR&R), precision-to-tolerance ratio(PTR), number of distinct categories, producer's and consumer's risks are employed to assess the measurement capabilities and discuss the relationships between measurement system metrics. Results: Two-dimensional plot by two parameters is presented to assess adequacy of the measurement system and process capability. A numerical example and previously studied case study are provided for illustration. Conclusion: The procedure proposed in this paper using two-dimension parameters provides a valuable procedure and helpful guidelines to quality and production managers in assessing the capabilities of a measurement system and choosing the needed actions to be the most benefit.

• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.529-542
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• 2014

Purpose: Eight goals in Millennium Development Goals (MDGs) and temporary 12 goals in Sustainable Development Goals (SDGs) as the UN projects are investigated in detail. Methods: Investigation of statistics for life qualities, diseases, and life costs. Results: By examining the shortcomings of MDGs, temporary goals of SDGs are suggested. In addition, four countermeasures are recommended for further consideration. Conclusion: It is necessary to cooperate MDGs with more interest and prepare the new age for SDGs by compensating the shortcomings of MDGs. Finally, this paper suggests creative directions for SDGs which will be supposed to start in 2016.