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http://dx.doi.org/10.7469/JKSQM.2013.41.4.541

A Study on Improvement of Large-size Hospital's Emergency Medical Service According to Patient's Viewpoint  

Cho, Chul-Ho (Department of Hospital Management, Daegu Haany University)
Lee, Eun-Ji (School of Business Administration, Kyungpook National University)
Publication Information
Journal of Korean Society for Quality Management / v.41, no.4, 2013 , pp. 541-553 More about this Journal
Abstract
Purpose: This study intends to offer strategic implications that can be used in emergency medical service of large-size hospital through analysis of causal relationship among factors such as emergency medical service, patient value, patient satisfaction and reuse intention. Methods: Differential model was introduced to test causal relationship. Questionnaire was developed, and data was collected and analyzed with Structural Equation Modeling. Results: As a result of empirical analysis, we found that emergency medical service qualities of general hospital could be six components. Image of hospital, medical facilities, and attitude of medical staff are positively related to patient satisfaction and reuse intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations to be solved through additional study in future.
Keywords
Hospital; Emergency Medical Service Quality; Value; Satisfaction; Reuse Intention;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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