• 제목/요약/키워드: Involvement factors

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호텔직원의 Big 5 성격요인, 직무몰입 및 고객지향성간의 영향관계 (Relation Among Big 5 Personality Factors, Job Involvement and Customer Orientation of Hotel Employees)

  • 이채은;이진영
    • 한국콘텐츠학회논문지
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    • 제10권7호
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    • pp.386-395
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    • 2010
  • 본 연구는 호텔직원의 Big 5 성격요인과 직무몰입, 직무몰입과 고객지향성의 영향관계를 발견하는 것이며, 호텔직원의 성격요인을 조직에 어울리게 더욱 발전시키는 방법을 제공하는 것을 목적으로 한다. 첫째, Big 5 성격요인과 직무몰입의 회귀분석결과의 세부적인 검증결과는 다음과 같이 제시되었다. 직무애착은 외향성과 친화성에 유의한 영향을 주었다. 직무책임감, 직무중요성은 성실성과 안정성이 유의한 영향을 주었다. 둘째, 직무몰입과 고객지향성의 회귀분석의 결과의 세부적인 검증결과는 다음과 같이 제시되었다. 고객욕구충족의 경우는 직무애착과 직무책임감이 유의한 영향을 주었다. 고객응대서비스는 직무책임감과 직무중요성이 유의한 영향을 주는 것으로 나타났다.

Disaster Handling through Volunteering and Charitable Donation: The Roles of South Korean Telethon, Involvement, and Collective-Efficacy

  • Jin, Bumsub
    • Asian Journal for Public Opinion Research
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    • 제1권3호
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    • pp.203-216
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    • 2014
  • This study examined whether South Koreans' philanthropic behaviors were related to the factors of two theoretical frameworks. From the involvement perspective, the study argued that three types of involvement with a telethon may be linked to volunteering and charitable donation behaviors. At the collective level, collective-efficacy may also be related to such behaviors. The study asked 279 South Koreans to respond to a Web survey that used convenience sampling. Results found that after controlling for demographics and past volunteer experiences, cognitive and behavioral involvement and collective-efficacy were positively related to volunteering behaviors, but affective involvement was not related. Moreover, only behavioral involvement and collective-efficacy were positively related to charitable donation. These results suggest that researchers and practitioners for volunteering resources need to use effective programs and contents for such behaviors in order to enhance involvement and level of collective-efficacy among community members in times of disaster.

스포츠 관여도에 따른 스포츠스타 모델광고에 대한 태도 (The Consumer Attitude on Sports Star Model Advertisement according to Sports Involvement)

  • 주은석;최승호;박혜선
    • 자연과학논문집
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    • 제14권2호
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    • pp.115-131
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    • 2004
  • The purpose of this study was to investigate the differences of sports involvement and consumer attitude on fashion advertisement using sports star models(CAATTM) according to demographics and to investigate the effect of sports involvement to CAATTM. The subjects selected for final analysis were 398 adults living in Daejeon. The statistics used for analysis included factor analysis, ANOVA, multiple range test, regression, $Cronbach'\alpha$, and frequency. The results were as follow: 1. Sports Involvement was divided Cognitive Sports Involvement(CSI) and Emotional Sports Involvement(ESI). The CSI and ESI were different according to sex. And CSI was different according to age, education level and marriage status. 2. CATTM was divided into three factors: Emotional Attitude(EA), Cogitive Attitude(CA), and Ethical Attitude(ETA). CA was different according to sex, age, income, and marriage status. 3. The sports involvement affected CAATTM. People who were high in CSI and ESI showed high attitude in EA and CA.

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녹차 소비자의 선택속성과 만족이 충성도에 미치는 영향 연구: 관여도의 조절효과 (A Study on the Structural Relationships among Selection Attributes, Satisfaction, and Loyalty of Green Tea Consumers: The Moderating Effect of Involvement)

  • 김경희;한영숙
    • 한국식품조리과학회지
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    • 제27권2호
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    • pp.83-94
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    • 2011
  • The purpose of this study was to analyze the structural relationships among selection attributes, satisfaction, and loyalty of green tea consumers, including their moderating effect of involvement. Questionnaires were administered to residents of Seoul and Gyeonggi-do province, who were 20 years old and older and who had purchased green tea. A total of 700 questionnaires were distributed, and 658 were finally used in the analysis. SPSS 15.0 and LISREL 8.80 were used for the analysis. Selection attributes had a significant effect on satisfaction, and statistical significance was observed with regard to factors such as marketing, production, sensory evaluation, and brand. No significant direct effect was observed between selection attributes and loyalty. Additionally, satisfaction had a significant effect on loyalty. The marketing factor had a negative effect on satisfaction in both the low- and high-involvement groups. The brand factor had a positive effect on satisfaction in the low involvement group, suggesting that developing and promoting a popular brand is essential. Sensory and utility factors had a positive effect on satisfaction in the high involvement group.

헤어 태도.헤어 관여의 중요도와 연령에 따른 차이 (Hairdo Attitude.Hairdo Involvement Importances and Differences Depending on Age)

  • 이혜원;김미영
    • 복식문화연구
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    • 제15권6호
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    • pp.917-928
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    • 2007
  • The purposes of this study were to investigate the hairdo attitude and hairdo involvement importances and differences depending on age. For the experimental work, questionnaires for research are prepared and asked to people who are women living in Seoul and Kyoung-Ki Do. They are collected from September to October 2006. 406 questionnaires are used in the analysis. The collected data were 'analyzed by using SPSS 12.0 software with factor analysis, Cronbach's alpha, paired T-test, and T-test. The results of this study were as follows; To analyze differences in the hairdo attitude and the hair involvement depending on different age groups, two groups were identified: one group of women aged $20{\sim}35$, and the other group of those aged $45{\sim}60$. 1. When the hairdo attitude factors were prioritized, orientations toward 'constancy' and 'consciousness of others' were found to be most critical, followed by those toward 'leader's fashion conformity' and 'distinct individuality'. When the hairdo involvement factors were prioritized, 'interests and pleasure in hairdo' were found to be most important, followed by 'symbolic representation', 'risk awareness', 'coordination of hairdo', and 'fashionableness'. 2. When difference in the hairdo attitude was analyzed, a significant difference was shown in orientations toward 'leader's fashion conformity' and 'consciousness of others'. 3. As for the hairdo involvement of the groups, a significant difference was found only in 'coordination of hairdo', signalling that the younger women put more focus on the coordination.

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패션관여도에 따른 TV미디어 스타 동조성과 정보원 연구 (A Study on the TV media star conformity and Information source by the Types of fashion involvement)

  • 하종경;김주희
    • 한국생활과학회지
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    • 제17권6호
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    • pp.1197-1204
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    • 2008
  • The purposes of this study were to categorize the fashion involvement of male and female college students in their twenties and to investigate the relationship of the types of fashion involvement to the conformity to TV media stars and information source. The data were analyzed by factor analysis, one-way ANOVA, Duncan test, cluster analysis, cross-tabulation analysis. The results of this study are as follows; 1. Fashion involvement was categorized into four factors; pleasure, fashionableness, symbolism, and availability. The conformity to TV media stars was categorized into fashion conformity, star imitation, interests in TV programs, and interests in stars. Information source was divided into mass media, product information, and personal information. 2. There were significant differences in the conformity to media stars and information source by the different types of fashion involvement. 3. The results for the correlation between the conformity to TV media stars and information source showed that there were significant correlations with all of the factors.

지각자의 유행관여가 의복색 지각과 선호도에 미치는 영향 (The Effect of Perceiver′s Fashion Involvement on Clothing Color Perception and Preferences)

  • 이명희
    • 한국의류학회지
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    • 제27권7호
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    • pp.851-861
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    • 2003
  • The objectives of this study were to investigate the effect of perceiver's fashion involvement, clothing color, and background of object person on image perceptions of clothing, and to examine how clothing color preference vary according to perceiver's fashion involvement. Subjects were 273 college women in the metropolitan area of Seoul. The T-shirt was changed into 11 colors by using the CAD system. Five factors were derived to account for the dimensions of image perception. These were individuality, elegance, femininity, activity, and neatness. Perceiver's fashion involvement gave a significant influence on perception of individuality. Clothing color gave significant influences on 5 image dimensions. White and beige were evaluated neat image. Neatness factor had an interaction effect by fashion involvement and clothing color. The high involvement group evaluated white and beige shirt more neatly, and orange and yellow less neatly than the low involvement group. Individuality and elegance had an interaction effect by fashion involvement and background of object person. The high involvement group liked red, violet, and black shirt more than the low involvement. Refined and becomingness image gave significant influences on clothing color preference in both high and low involvement groups.

라이브커머스 품질특성과 구매의도와의 관계: 고객 관여도의 조절효과 (Moderating Effect of Customer Involvement on the relationship of Live-commerce quality and intention to purchase)

  • 안동희
    • 문화기술의 융합
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    • 제8권6호
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    • pp.959-969
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    • 2022
  • 이 연구는 라이브커머스의 품질요인이 고객의 구매의도에 미치는 영향과, 그 관계에 있어서 고객관여도의 조절효과에 대해 분석하는 것을 목적으로 한다. 연구를 위해 라이브커머스를 사용하는 대학생 및 일반인을 대상으로 설문조사를 실시하였으며, 데이터분석을 위해 신뢰도분석, 요인분석, 분산분석, 회귀분석을 실시하였다. 라이브커머스의 품질요인은 콘텐츠, 시스템, 서비스, 쇼호스트 특성으로 구분하였으며, 고객관여도는 상품관여도와 서비스관여도로 나누어 분석하였다. 연구결과 각 품질요인은 모두 고객의 구매의도에 정(+)의 영향을 미쳤다. 한편 고객의 상품관여도는 콘텐츠 및 시스템 품질에, 서비스관여도는 서비스 및 쇼호스트 특성에 유의적인 조절효과가 있었으며, 각 품질요인이 구매의도에 미치는 정도는 고객관여도가 높을수록 더 높게 나타났다. 본 연구는 라이브커머스의 품질요소와 구매의도간의 관계에서 고객관여도가 어떤 조절효과가 있는지 학술적인 성과를 추가하였고, 라이브커머스에서 고객의 구매를 유도하기 위해 개별 고객의 상품관여도 및 서비스관여도 정도를 고려하여 맟춤식 지원을 해야 한다는 실무적 시사점을 제공한다.

정신장애인 가족의 치료참여에 관한 연구 (A Study on Family Involvement in Therapeutic Process of the Mentally Ill)

  • 서미경
    • 한국사회복지학
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    • 제51권
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    • pp.119-140
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    • 2002
  • 본 연구는 전문가-가족 간의 협력적인 파트너십을 바탕으로 치료과정에 가족의 적극적인 참여가 정신장애인 회복과 재활에 매우 중요하다는 전제를 가지고 가족의 치료참여를 예측할 수 있는 요인들을 알아보고자 하는 것이다. 따라서 정신보건전문가 275명과 정신장애인 가족 125명을 대상으로 서비스 제공자의 관련요인들(가족의 병리성에 대한 인식, 접촉빈도, 조직기능, 전문직유형, 기관유형, 임상경력, 평균 환자 수)과 소비자(가족)의 관련요인들(전문직에 대한 인식, 정신장애인 예후에 대한 낙관적 인식, 가족기능, 정신장애인의 진단, 교육정도, 경제수준)이 가족의 치료참여에 대한 영향력을 분석하였다. 그 결과 서비스제공자의 관련요인들은 가족의 치료참여에 대한 통계적으로 유의한 영향력을 가지는 것으로 나타났고 그 설명력은 33.0%이다. 또한 서비스제공자의 입장에서 접촉빈도, 기관유형, 전문직유형, 임상경력이 가족의 치료참여에 가장 영향력 있는 예측요인으로 나타났다. 그리고 서비스 소비자의 관련요인들도 가족의 치료참여에 통계적으로 유의한 영향력을 가지는 것으로 나타났고 그 설명력은 40.9%이다. 또한 가족의 경제수준, 전문직에 대한 인식, 정신장애인 예후에 대한 낙관적 인식, 교육수준이 치료참여의 가장 영향력 있는 예측요인으로 나타났다. 이러한 결과를 통해 가족이 적극적으로 치료에 참여하기 위해서는 치료체계에 가족의 접근성이 높아져야 하고 전문가들이 가족을 치료의 파트너로서 인식하고 그들에게 권한부여 하는 의식의 전환이 필요하다는 것을 알 수 있다.

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원자력발전소 조직의 성향과 종사자의 조직적합도 및 직무만족/몰입 (Organizational Personality Types, Employer-Organization Fit and Job Satisfaction/Involvement of the Nuclear Power Plants)

  • 김대호;이용희
    • 한국안전학회지
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    • 제21권5호
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    • pp.77-83
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    • 2006
  • The purpose of this study is to assess the organizational personality types, employee-organization fits and the job satisfaction/involvement in a Korea standard nuclear power plant(NPP), which is a representative safety work place. First we chose 427 procedures that are related to safety out of 777 officially managed procedures referenced by 13.5 of FSAR(final safety analysis report). Next, we finally chose 70 procedures of 8 divisions for 44 employees regarding the duties for NPPs' division, experiences of operations, an operational know-how, and the indication of operational weakness. This study used OPTI(organizational personality type indicators) and the combination of 4 preference types for determining the organizational personality to produce personality types of organizations for NPPs' division. To assess the job satisfaction and involvement, we used a questionnaire and an interview, for 300 employees(83.5%) of the Korea standard NPP.