• 제목/요약/키워드: Interpersonal Satisfaction

검색결과 514건 처리시간 0.132초

카지노 보안 및 고객접점 의전 종사자의 감정노동에 관한 연구 (A Study on Emotional Labor of Casino Employees : Security Team and also Employees who Care Customer Closer)

  • 허태구
    • 시큐리티연구
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    • 제57호
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    • pp.111-135
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    • 2018
  • 카지노 기업에서는 종사원들을 대상으로 조직목표 달성을 위해 업무시간 내내 실제로 자신이 느끼는 감정을 속이거나 표면적인 감정으로 고객을 대하도록 강요하고 이로 인해 직무스트레스가 높아지며 직무만족 및 이직의도에 영향을 미치는 경우가 있다. 그러나 인적 경영에 있어 직무만족과 이직의도 요인은 조직 유효성과 연관이 있어 장기적으로 기업의 이윤을 극대화시킬 수 있는 요인이기 때문에 지속적인 관리가 필요하다. 따라서 본 연구에서는 카지노 보안 및 고객접점 의전 종사자들의 감정노동에 따라 증가하는 직무스트레스가 종사원들의 직무만족 및 이직의도에 얼마나 많은 영향을 미치는지 영향력 및 인과관계를 규명한 결과 감정노동과 직무만족과 이직의도와의 관계에서 직무스트레스가 매개 효과를 가지고 있음을 확인하였다. 연구결과를 바탕으로 직무교육뿐만 아니라 감정조절능력, 공감능력, 대인관계 기술 등 감성리더십 및 감성지능 교육을 실시 및 강화하여 감정노동에 따른 직무스트레스를 해결할 수 있도록 하고 카지노 종사원이 직무를 수행함에 있어 개인의 능력을 충분히 발휘하고 긍정적 감정 상태를 유지할 수 있도록 자기존중감 프로그램을 설계하여 자기효능감을 향상시켜야 한다고 개선방안을 제시하였다.

간호학과 신입생의 긍정적 사고, 자기효능감이 학교생활 적응에 미치는 영향 (Influence of Positive Thinking and Self-esteem on School Adjustment of Freshmen in a Nursing Department)

  • 김수올
    • 한국간호교육학회지
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    • 제24권1호
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    • pp.72-79
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    • 2018
  • Purpose: The purpose of this study was to investigate the effects of positive thinking and self-esteem on school adaptation among freshmen in a nursing department. Methods: Data were collected by questionnaires from 172 nursing students in the month of December 2017. The collected data were analyzed using descriptive statistics, an independent t-test, ANOVA, Pearson's correlation coefficient, and stepwise multiple regression. Results: A positive correlation was found for school adaptation with positive thinking and self-esteem. Positive thinking, self-esteem, major satisfaction and interpersonal relationships were all significant predictors of school adaptation. The model explained 43.6% of the variables. Conclusion: The results of this study suggest that positive thinking should be considered when developing strategies to increase school adaptation among freshmen in nursing departments.

아토피 피부염 증례를 이용한 표준화환자 프로그램 연구 (Study of Standardized Patient Program Using Case Report of Atopic Dermatitis)

  • 이현우;홍승욱
    • 대한한의학회지
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    • 제32권5호
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    • pp.78-89
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    • 2011
  • Objectives: The purpose of this study was to design a standardized questionnaire for patients with atopic dermatitis in oriental dermatology. Methods: We selected atopic dermatitis from the evaluation of students' satisfaction conducted by the Department of Oriental Dermatology, Dong-guk University College of Oriental Medicine in 2011. To design the questionnaire for atopic dermatitis, we made up descriptive materials consisting of history of the present illness, patient risk factors, past medical history, personal history, and physical examination. Results: Standardized patients (SP) were used in teaching and practicing interviewing and physical examination skills for students. The SP offers a readily available tool for teaching and evaluating the clinical performance and interpersonal skills of medical students. However, the SP program needs to be more thoroughly researched and developed. Research of pattern identification in atopic dermatitis is needed to design the questionnaire. Conclusions: Using an SP program is strongly recommended to teach and evaluate in oriental medicine clinical clerkships.

The Effects of Group Composition of Self-Regulation on Project-based Group Performance

  • LEE, Hyeon Woo
    • Educational Technology International
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    • 제11권2호
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    • pp.105-121
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    • 2010
  • Collaborative learning encourages the use of high-level cognitive strategies, critical thinking, and interpersonal relationships. Despite these advantages, most instructors reveal the difficulties of using project-based collaborative learning; a common problem is the failure of the group to work effectively together. Thus, this study attempted to provide practical advice on group composition with self-regulation. In a college course, 31 groups with 129 students were asked to discuss and prepare the final presentation material and present it together as a collaborative work. All students' self-regulation skills were measured at the beginning of the semester, and the collective self-regulation was computed as an average of the individual scores of each group. The results of regression analysis indicate that the group's collective self-regulation shows a highly significant positive effect on group performance and satisfaction, as self-regulation predicts individual academic performance. The results also show that there is a significant positive relationship between students' self-regulation and participation in group work.

정보조사제공에 있어서 비언어적 커뮤니케이션의 응용모형개발을 위한 실증적 연구 (A Pilot Study on the Practical Model of Nonverbal Communication for the Effective Information Services)

  • 한상완
    • 한국문헌정보학회지
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    • 제25권
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    • pp.83-150
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    • 1993
  • Traditionally, the emphasis of the information services had been placed on the information provider's knowledge of information sources or information systems. However, in view of the increasing complexity of the information environment. and changes taking place in information professions the evaluation of the information services has callded for further research in interpersonal communication aspects of the librarian user interface especially that which links to user satisfaction. This experimental study was carried out for the purpose of exploring the implications of nonverbal behaviors in measuring user satisfaction in the light of the fact that the meaning of nonverbal clues includes more than verbal communication especially in dealing with variable barriers even though they operate at low levels of awareness. In this sense, among the wide range of nonverbal communication areas in particular kinesics, artifacts and the proximics were examined to suggest alternative model which can be applied effectively in our specific set of information work environment. Two major university libraries and two research libraries in Korea were chosen and visited for the anlysis and per each refernce/information interview the librarian's nonverbal behaviors were checked on the observer's checklist and the qustionnaires completed by the user at a time. On the basis of these data firstly, the relation of user satisfaction concerned with the librarian's nonverbal communication to user satisfaction with information services was analyzed and the possible communication barriers were investigated. In addition, the effect of training the information librarian with positive nonverbal communication skills on the user's satisfaction was analyzed in a SAS computer program in the area of kinesics. On the other hand, the effect of other nonverbal behaviors such as proximics and artifacts known very important clues to improving a complex human interaction was discussed along with their experimental results. In conclusion, it was found that most of users were not sensitive to the importance of nonverbal behaviors exposed by the information librarian, but it was proved that the ultimate user satisfaction and the satisfaction of the librarian's nonverbal behaviors are correlated positively, Moreover, nonverbal behaviors displayed by the trained librarian toward the user had a considerable effect on the user's evalution of information services compared with those by the untrained. These findings imply that in order to control the librarian's nonverbal behaviors and to help the user overcome his barriers the information librarian as a specialist needs to assure and modify willilingly his communication behavior. Without making effective use of such nonverbal communication, information librarian could not expect to meet the user's information needs either. However, when these positive nonverbal behaviors are applied it would be highly desirable to be aware of cultural and contextual differences. With regard to increasing information services success the applicable nonverbal communication model for library management and education can be suggested as below.

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간호대학생의 비판적 사고, 셀프리더십이 학습 몰입에 미치는 영향 (Influence of Critical Thinking and Self Leadership on Learning Commitment of Nursing Students)

  • 이미영;김소명
    • 한국응용과학기술학회지
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    • 제37권4호
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    • pp.915-924
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    • 2020
  • 본 연구는 간호대학생의 비판적 사고, 셀프리더십과 학습 몰입 정도를 파악하고, 학습 몰입에 미치는 영향을 확인하고자 시도 되었다. 연구 대상자는 D 광역시, G 광역시에 소재한 2개 간호학과 2학년 학생 196명을 대상으로 하였으며, 2018년 11월 26일부터 12월 7일까지 자료수집하였다. 수집된 자료는 SPSS 21.0 프로그램을 사용하여 기술 통계, t-test, ANOVA, Pearson 상관계수, 다중회귀분석으로 분석하였다. 연구결과 일반적 특성에 따른 학습 몰입은 학교 성적, 전공 만족도, 대인관계에 따라 유의한 차이를 보였고, 학습 몰입은 셀프리더십(r=.738, p<.001)과 유의한 양의 상관관계가 있는 것으로 나타났다. 또한, 학습 몰입에 영향을 미치는 요인은 학교 성적(β=-.212, p=.011), 전공 만족도(β=.248, p=.001), 셀프리더십(β=.598, p<.001)으로 나타났으며, 학습 몰입에 대한 이들 변인의 설명력은 58%로 나타났다. 본 연구 결과를 토대로 간호대학생의 학습 몰입을 향상시키기 위해서는 전공 만족도와 셀프리더십을 증진시킬 수 있는 프로그램 개발이 필요할 것으로 생각한다.

대학생의 구강관련 외모만족도와 주관적 구강건강 상태의 관련성 (Correlation between oral-related appearance satisfaction and subjective oral health status of college students)

  • 배성숙;노희진
    • 한국학교ㆍ지역보건교육학회지
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    • 제14권2호
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    • pp.85-92
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    • 2013
  • Objectives: The purpose of this study is to examine correlation between subjective oral health status and oral-related appearance satisfaction of college students. 100 college students at a college located in Gyeonggi-do participated in the survey, oral examinations, and self-rated oral hygiene management ability tests. The data was then analyzed accordingly. Methods: Frequency test and chi-square statistical analysis were conducted on general characteristics and subjective oral health status, and SAS version 9.2 was used. Results: As a result of this study, students' subjective perceptions about oral health had positive correlation with oral-related appearance(p <0.05). It is noteworthy that those who responded on 'satisfactory' oral health status indicated that 16% 'unsatisfactory', 28% 'average' and 68% 'satisfactory' on oral-related appearance. Students' self-rated oral hygiene management ability and irregular teeth conditions were also found relevant in causing discomfort in interpersonal activities, whereas students responded 'satisfactory', 0.00%; 'average', 31.82%; 'unsatisfactory' 68.18% (p <0.05). Conclusion: This study suggests that oral-related appearance can have an impact on oral health status and that oral-related appearance can be a contributing factor to improve oral health status and therefore results in promotion of general health. In the future, further research should be considered about perception on oral-related appearance, oral health status and any resulting behavior changes.

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한국에서 우울증의 비약물학적 치료의 현황과 요구도 (The Current Status and Requirements for Non-pharmacological Treatment of Depression in Korea)

  • 오홍석;이해원;박용천
    • 생물정신의학
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    • 제14권1호
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    • pp.21-27
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    • 2007
  • Objectives : As a part of plan to develop evidence-based treatment guidelines for depression that is more suitable for Korean situation, we investigate the present status and client's requirements for non-pharmacological treatment of depression in Korean clinical situation. Methods : Subjects were patients with depression in 12 university hospitals which are located in metropolises in Korea. We analyzed the records from questionnaires about current clinical status and requirements for the non-pharmacological treatment of depression in Korea. Results : 50.8% of the subjects have experienced non-pharmacological treatments for their depression. The preference of non-pharmacological treatment method of depression is exercise/interesting activity, counseling by psychiatrists and psychotherapy, and the best effective treatment method is psychotherapy (Es=4.36). Actually, the mean consultation time by psychiatrist is $11.31{\pm}7.16$ min, and the appropriate consultation time for client's situation is $18.39{\pm}8.95$ min. During consultation, patients' satisfaction measurement for psychiatrist's explanation about pharmacological treatment is $64.17{\pm}27.11$, and satisfaction measurement for psychiatrist's counseling for their depression about personal problems, resent stress, interpersonal relationship is $61.66{\pm}26.63$. Conclusion : In Korea, many psychiatrists offered biologically oriented treatment to their patients with depression, and patients' satisfaction measurement about consultation by psychiatrists is low. Many patients wanted to combined pharmacological and non-pharmacological treatment for their depression, and aspired to information about complementary and self-help treatment methods. It is necessary to develop non-pharmacological treatment guideline for depression which reflect the clinical situation in Korea and meet Korean patients' need.

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포스트 디지털 세대의 라이프스타일에 따른 패션행동 및 화장행동과의 관계 (A Study on Fashion Behavior and Make-up Behavior in terms of the Lifestyle of Post Digital Generation)

  • 정윤희;유태순
    • 한국의류산업학회지
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    • 제10권4호
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    • pp.526-536
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    • 2008
  • This study is to analyze and examine the relations of lifestyle, fashion behavior, and make-up behavior of post digital generation and to provide the basic data which help to establish and perform the distinctive marketing strategies targeting the post digital generation. Subjects were 1,460 male and female undergraduates who attend colleges or universities in Seoul, Busan, and Daegu. Average, standard deviation, MANOVA, and ANOVA were conducted using SPSS 12.0 statistic program. The results were as follows: The higher points the group got in all the subfactors regarding information seeking pursuit and sensation intention fascination pursuit, the higher points the group had in the subfactors of fashion behavior and make-up behavior. The group with higher fashionenjoyment pursuit appeared to seek after more brand price choice behavior, internet shopping purchasing behavior, fashion information source seeking behavior, and impulse buying behavior in the subfactors of fashion behavior as well as more self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior. With the group in pursuit of more multi activities, not only were brand price choice behavior and fashion information source seeking behavior in the subfactors of fashion behavior sought after more, but self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior were pursued more as well. The more interpersonal relations the group had, the more self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior as well as the more brand price choice behavior, fashion information source seeking behavior, impulse buying behavior, other-regarding behavior and independent buying behavior in the subfactors of fashion behavior the group had.

모바일 게임 중이용자 영향요인에 관한 연구 - 게임 이용자 속성을 중심으로 (A study of influence factor on Mobile Game Heavy User - focused on Game User Properties)

  • 김혜빈;박영일
    • 디지털콘텐츠학회 논문지
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    • 제16권3호
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    • pp.493-501
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    • 2015
  • 본 연구는 상호작용성이 가장 두드러진 디지털콘텐츠 중 하나인 모바일 게임 이용자 속성과 모바일 게임 이용 행태의 상관관계에 대하여 탐색한다. 게임 이용 행태에 영향을 끼치는 다양한 요인 중 이용자 자체의 속성에 주목하고, 이용자의 개인적, 심리적 속성이 실제 게임 이용에 미치는 영향을 살펴보았다. 이용자 속성은 크게 '대인관계, '게임 숙련도, '혁신 성향, '자아존중감, '경쟁심'의 다섯 가지 요인으로 구분하였으며 게임 이용 행태는 크게 두 가지로 나누어 정량적인 행태인 '이용량(이용시간, 소비비용)'과 정성적인 행태인 '지각된 만족도(지각된 즐거움, 지각된 서비스 품질, 지각된 가격)'로 구분하였다. 연구 결과 대체적으로 본 논문에서 상정한 이용자 속성이 강할수록, 이용량과 지각된 만족도가 증가함을 알 수 있었다. 본 연구는 어떠한 속성을 가진 이용자가 더 많이 게임 콘텐츠를 이용하고, 소비하고, 만족하는가를 살펴봄으로써 기존 디지털 콘텐츠의 이용 행태 및 중(重)이용에 관한 연구에 기여하고자 한다.