• 한국콘텐츠학회논문지
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• 제14권11호
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• pp.915-929
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• 2014

이 논문의 목적은 통합적 문헌연구를 통해 경력만족의 선행변인으로서의 조직공정성(분배공정성, 절차공정성, 상호작용공정성)에 관해서 고찰하는 것이다. 또한 이 연구는 경력개발을 위한 조직지원(조직의 스폰서십)이 조직공정성과 경력만족의 관계에서 잠재적인 매개변수로서 기능할 수 있는지를 탐색하는 것을 목적으로 한다. 선행 연구들에 관한 통합적 문헌조사에 기초하여, 이 연구는 조직공정성과 경력만족과의 관계를 경력개발을 위한 조직지원과 더불어 개념적 모델로서 제시하였다. 이러한 개념적 모델에 의하면 조직공정성은 경력만족의 주요한 선행변인의 하나로 포함될 수 있으며, 경력개발을 위한 조직지원은 조직공정성과 경력만족의 관계를 매개하는 변수로서 기능할 수 있다. 이 연구는 직장 내 경력개발의 맥락에서 조직공정성과 경력만족과의 관계를 규명함으로써 인적자원개발 분야에 기여한다. 나아가 이 연구는, 경력만족에 영향을 줄 수 있는 잠재적인 매개변수들과 같이, 조직공정성과 관련된 다양한 요인에 관한 연구를 수행하기 위한 추가적인 이론적 기초를 제공해 준다고 할 수 있다.

• 통상정보연구
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• 제10권2호
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• pp.325-348
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• 2008

The purpose of this study is to find out the relationship between job fitness, organizational justice(distributive, procedural, interactional), job satisfaction, organizational trust, organizational commitment, and voluntary turnover intention in private organization such as in small fire in Korea. To identify the these relationships, the secondary data or past studies that were related with job fitness, organizational justice, job satisfaction, organizational trust, organizational commitment, voluntary turnover intention was collected and theoretically arranged. I made the theoretical proposed model to explain these relationships between the constructs, identify the operational definitions and 18 hypotheses was established, there was executed the survey of 262 in employees. Using the collected data, previous performances to confirm the construct validity and internal consistency by EFA(Exploratory Factor Analysis); i.e. factor analysis by SPSS, reliability by cronbach's a, and by the CFA(Confirmative Factor Analysis) and structural equations modelling the proposed model was tested by LISREL v. 8.52. The research came to the conclusions as follows: First, three perceived justice had the positive effect to the job satisfaction empirically. Second, procedural justice in three perceived justice only had the positive effect to the organizational trust empirically. Third, distributive justice in three perceived justice only had the positive effect to the organizational commitment empirically. Forth, job fitness had the positive effect to the organizational commitment, organizational trust, job satisfaction empirically in perspective. Fifth, I found the relationship between job satisfaction and organizational commitment, between job satisfaction and organizational trust was positive, between organizational commitment and trust. Finally, job satisfaction, organizational trust had not the positive effect directly, but indirect effect via organizational commitment was identified in voluntary turnover intention by empirical test.

• 한국의류학회지
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• 제32권9호
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• pp.1427-1437
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• 2008

The purposes of this study were (1) to identify the effects of perceived justice on trust, commitment, repurchasing, and negative word-of-mouth intention in the Open Market by recovering the customer's dissatisfaction, and (2) to compare the effects of perceived justice between two consumer groups divided by the level of fashion involvement(High/Low). In this survey, the respondents were 369 consumers who experienced dissatisfaction in the Open Market in a year. The data were analyzed by confirmatory factor analysis, path analysis, and multiple group analysis using Amos 7.0 program. The results were as follows. It tested main effect of perceived justice on trust and commitment with dissatisfaction handling. 1) As expected, all of the perceived justice had the positive effects on trust. 2) However, only interactional justice positively influenced on commitment. 3) The customers' trust had the positive effect on the customers' commitment after the perception of justice. 4) The trust and commitment had the positive effects on repurchasing intention. 5) However, trust negatively influenced on negative word-of-mouth intention and commitment positively influenced on negative word-of-mouth intention. 6) The consumer groups classified by the level of fashion involvement showed significantly different effects of perceived justice on postcomplaint behavior.

• 디지털융복합연구
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• 제17권3호
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• pp.271-280
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• 2019

본 연구는 소방공무원의 조직공정성과 조직효과성 간의 관련성을 살펴보고, 조직효과성을 증진하기 위한 기초자료를 제공하고자 하였다. 연구의 대상자 및 자료 수집은 전라남도 소방본부 소속 소방공무원을 대상으로, 우편을 통해 2016년 4월 3일부터 4월 13일까지 이루어졌고, 733부를 SPSS ver. 18.0(Window)를 이용하여 분석하였다. 연구결과로는 직무만족에 분배공정성, 상호작용공정성이 정적(+)인 영향을 미쳤고, 조직몰입에 절차공정성, 분배공정성이 정적(+)인 영향을 미쳤다. 그러나 이직의도에서는 분배공정성, 상호작용공정성이 부적(-)인 영향을 미쳤다.

• 한국콘텐츠학회논문지
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• 제14권10호
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• pp.237-246
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• 2014

본 연구는 기업의 경영성과를 올리기 위한 방안으로 조직공정성이 고객지향성에 미치는 영향관계를 통해 호텔기업과 같은 서비스 산업에 도움이 될 수 있는 이론적, 실무적 시사점을 제공하는 것이 목적이다. 서울에서 근무 중인 호텔종사자를 대상으로 설문지를 배포하였고, 총 321명의 자료가 실증분석에 적용되었다. 조직공정성이 고객지향성에 미치는 영향관계를 알아보기 위해 다중회귀분석을 실시한 결과, 조직공정성의 하위변수인 분배공정성과 상호작용공정성은 고객지향성에 유의한 영향을 미치는 것으로 나타났지만 절차공정성은 유의하지 않은 결과를 도출해 냈다. 또한 호텔산업의 특성상 비정규직의 채용이 늘어남에 따라 정규직과의 조직공정성에 대한 인식차이가 고객지향성에 대한 영향관계를 알아보기 위해 차이분석한 결과 정규직 종사원의 분배공정성과 절차공정성이 고객지향성에 유의한 영향을 미치는 것으로 나타났으나, 비정규직은 유의하지 않은 결과로 나타나 가설은 채택되었다. 하지만 상호작용공정성은 정규직, 비정규직 모두 고객지향성에 영향을 미치는 것으로 나타나 고용형태에 따라 다를 것이다 가설은 기각되었다.

• 디지털산업정보학회논문지
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• 제15권3호
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• pp.175-195
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• 2019

This research aims to examine the cause-and-effect relationship between Organizational Justice and Organizational Commitment within ICT corporates for fire prevention, through Leader-Member Exchange(LMX) and Organizational Support. A survey was conducted to corporate employees from staff members to executives. A total of 316 responses were collected during two weeks from May 1st to 17th, 2019, and were analyzed in this research. The result of the theory on ICT fire prevention was as follows: First, Distributive Justice has significant influence on Organizational Support, while it does not on LMX. Second, Procedural Justice has significant influence on both Organizational Support and LMX. Third, while Interactional Justice does not have significant influence on Organizational Support, LMX showed significant influence. Fourth, Organizational Support has significant influence on Organizational Commitment. Fifth, LMX has significant influence on Organizational Commitment. This research is academically significant in that it applied the Justice Theory on ICT corporates for fire prevention from staff members to executives. It is considered so, since existing researches mainly address on the status of technologies and policies on how to link fire prevention and ICT, and not on fair compensation based on Organization Justice theory. Practical significance can be found in its suggestions to improving organizational culture from top-down to bottom-up, thus creating free and engaging atmosphere at work. It is therefore needed to conduct further researches that categorize executives by their traits, and examine factors influencing on organizational commitment within ICT corporates for fire prevention.

• Journal of Information Technology Applications and Management
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• 제26권2호
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• pp.41-60
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• 2019

O2O(Online-to-Offline) commerce, a kind of multi-channel, is used in various industries such as accommodation, food and beverage, transportation, and real estate. The O2O commerce, a channel of integrating online and offline, overcomes the limitations of traditional online commerce, where a customer made a purchase decision without direct experience. Despite this advantage of O2O, if the online-offline channel is not effectively linked, customer's complaints would occur due to service failure. This study, with regard to O2O service failure circumstances, intends to investigate the effect of customer's perceived justice on their emotional response, recovery satisfaction, followed by intention to repurchase. Perceived justice in this study is composed of distributive justice, interactional justice, and procedural justice. Furthermore, this study explores the moderation effect of O2O industry types in the relationship between perceived justice and emotion. An O2O industry type is classified into accommodation, food and beverage, and transportation. A hypothesized research model was empirically tested using a structural equation model. The current study collected 433 questionnaires and the target respondents are customers who have experienced service failure in O2O commerce. The empirical results showed that O2O commerce more effectively conducts service recovery strategy and causes positive customer response by integrating online and offline channel. One of the ultimate purposes of O2O service providers is to reduce the likelihood of service failures and to recover more quickly and efficiently by linking two channels rather than using a single channel. This study suggested that the O2O channel is effective in influencing customer satisfaction and loyalty by inducing customer's positive emotions in recovering service failure.

• 지식경영연구
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• 제22권2호
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• pp.269-288
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• 2021

빠르게 변화하는 기업환경에서 조직구성원의 성과 향상을 도모할 수 있는 반응행동에 영향을 미치는 요인으로 조직공정성과 직무태도와 냉소주의로 연구모형을 구성하여서 각 변수들 사이의 관계를 2단계(Two stage) PLS(Partial Least Squares) 구조방정식으로 분석하였다. 조직공정성은 분배공정성, 절차공정성, 상호작용공정성의 1차 요인(First order)에 대한 형성적(Formative) 2차요인(Second order)을 구성하고, 직무태도는 직무만족과 조직몰입의 형성적 2차요인으로 구성하여서, 이탈, 발언, 충성, 태만이라는 반응행동에 미치는 영향관계를 파악하였다. 조직의 공정성에 대한 인식이 직무태도와 냉소주의를 매개하여서 반응행동에 간접적인 영향을 미치는 것을 확인하였다. 지식경영의 관점에서 기업 내부의 공정성에 대한 인식이 조직원들의 성과향상을 통하여서 기업 전체적인 성과향상에 어떻게 영향을 미치는지 분석하였다.

• The Journal of Asian Finance, Economics and Business
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• 제9권1호
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• pp.259-271
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• 2022

The role of Islamic spirituality in the relationship between organizational justice (OJ) and job satisfaction is investigated in this study (JS). The three components of OJ in this study are distributive, procedural, and interactional justice. Islamic spirituality (IS) is founded on piety values, and IS was used as a moderating factor in this study to alter the link between OJ and JS among Malaysian employees of small and medium enterprises (SMEs). Four hundred sets of the questionnaire were issued using a simple random selection procedure, yielding 276 completed responses, suggesting a 69 percent response rate. Multiple Linear Regression Analysis (MLRA) was used to test the proposed relationships. The findings of the study demonstrate that the three OJ aspects have a considerable impact on employee JS, indicating the significance of these elements in ensuring that employees are satisfied with their jobs. IS, on the other hand, had no effect on the link between the OJ dimensions and JS. This research has added to the existing body of knowledge by giving further empirical evidence on the impact of OJ aspects on employee JS in SMEs, notably in Malaysia.

• 유통과학연구
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• 제5권1호
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• pp.5-22
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• 2007

본 연구는 기업 환경에서 인적 판매(personal selling)의 적극적 활용이 고객의 반응에 대해 어떤 영향을 주는지에 대해 연구하고자 하였다. 특히, 정보화 시대의 영업사원의 서비스 공정성과 정보기술 활용이 서비스 접점에서 고객의 긍정적 반응 유발을 위해 어떤 역할을 수행하는지에 대해 밝히고자 하였다. 연구 결과, 첫째, 정보기술 활용은 영업사원의 서비스공정성에 영향을 미치는 것으로 나타났다. 노트북 활용과 SMS(단문메시지)를 통한 영업사원의 정보기술 활용은 고객들에게 제공되는 서비스를 좀 더 용이하게 하며 영업사원이 고객 상담을 위해 철저한 준비와 객관적 절차를 서비스하고 있다는 것으로 입증되었다. 둘째, 영업사원의 서비스공정성 중에서 절차공정성과 상호작용공정성은 관계품질에 영향을 미치지 못하고 있으며 분배공정성은 관계품질에 영향을 미치고 있음을 확인할 수 있었다. 셋째, 관계품질이 고객반응(구전행동, 재구매행동)에 영향을 미치고 있음을 확인 하였다. 이러한 결과를 바탕으로 시사점을 제공하였으며, 또한 연구의 한계점과 향후 연구방향을 제시하였다.