• 대한건축학회논문집:구조계
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• 제34권3호
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• pp.95-102
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• 2018

In order to understand interaction between building users' occupant performance and building maintenance performance of maintenance management personnel, actual data from maintenance activities of buildings were analyzed. Also, using building defect customer complaint data reported by building user, satisfaction data on building maintenance services of building users and service response time of maintenance management personnel, a method for evaluating interaction of buildings with the same purpose and same size was proposed. Throughout analysis, average number of occurrences per unit area per year for the mechanical complaints in complex building were presented. In addition, using building users' satisfaction with facility management services, attitude of responding to business obstacles, number of occurrences per unit area per year of mechanical complaints and complaint processing speed, interaction was comprehensively identified and compared.

• 유통과학연구
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• 제13권3호
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• pp.41-49
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• 2015

Purpose - Universities are placing a greater emphasis on relationship management as a source of competitive advantage due to increasingly competitive environments and social changes. The purpose of this study is to analyze the relationships among education service quality, relationship quality, and relationship performance from the perspective of service distribution. In other words, this study is focused on the role of education service quality with regard to relationship management. In this study, education service quality is divided into lecture, job assistance, student-faculty interaction, student-student interaction, facility welfare, and scholarship welfare quality components; relationship quality is composed of satisfaction and commitment; and relationship performance is divided into recommendation and defection intentions. Research design, data, and methodology - This study aims to identify how the various elements of education service quality affect satisfaction. Further, it aims to test the relationships among satisfaction, commitment, recommendation intentions, and defection intentions. Distribution and marketing students were randomly selected for the experiment. Out of the 380 administered questionnaires, a total of 361 respondents provided complete and usable data. The sample consisted of 232 males (64.3%) and 129 females (35.7%). The variables of the proposed model were measured through assessments that were measured on a 5-point Likert scale. Using Lisrel 8.7, a structural model was analyzed and the path coefficients were estimated. Results - The overall fit of the model was acceptable (χ2=1121.8 (df=603, P=0.00), GFI=0.967, NFI=0.974, CFI=0.981, RMR=0.021). The results generally supported the hypothesized relationships of the proposed model, except for Hypothesis 1. First, lecture, job assistance, student-faculty interaction, student-student interaction, and facility welfare quality were revealed to have positive effects on satisfaction. In particular, lecture and facility welfare quality had the strongest effects on satisfaction. However, scholarship welfare quality did not significantly affect satisfaction; this means that Hypothesis 3-2 was not supported. Second, satisfaction was positively related to commitment and recommendation intentions but it was negatively related to defection intentions. Third, commitment was positively related to recommendation intentions but it was negatively related to defection intentions. Conclusions - This study emphasizes the influence of education service quality on satisfaction in the long-term. In addition, this research has the following implications for university relationship management. First, the findings suggest that the various dimensions of education service quality have differing effects on satisfaction. In particular, lecture and facility welfare quality are found to be the most important factors in increasing the level of satisfaction. Therefore, university managers need to prioritize enhancing lecture quality and upgrading educational facilities. Second, satisfaction also improves through job assistance systems and opportunities for social interactions. Therefore, university managers should reinforce their job skills programs and should provide opportunities for social relationships to develop. Finally, it is important for university managers to take a relationship approach to maximizing relationship performance. Therefore, university managers should work to increase student recommendations and prevent their defections based on satisfaction and commitment.

• 한국조리학회지
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• 제11권4호
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• pp.59-76
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• 2005

The purpose of this study is to illuminate the influence happened by the process of acquirement of professional cooking skills related to satisfaction with duty of hotel cooks according to the development and expansion of the food service industry. First, interaction with colleagues, working environment, accomplishment of duty, satisfaction of duty etc. have a big effect on improvement of cooking skills, that is, acquirement and accumulation of cooking skill. Therefore, it's confirmed that improvement of skill can be promoted if we focus on this kind of factors and meet more positively. Second, field education training should be operated professionally with systematic education training. Third, duty rotation has an effect on skill advancement. It can be interpreted that oppressive feelings caused by ability, skill, knowledge, human relations etc. which is required in new business related to frequent change of the business in one's charge can have an effect on duty satisfaction. It's considered that comprehensive and in-depth study should be accomplished in future concerning duty rotation, field training.

• 수산경영론집
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• 제44권2호
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• pp.51-68
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• 2013

The objective of this study is to analyze how consumption value affects customer satisfaction toward eco-friendly seafood products. Moderating role of gender is also examined. For empirical validation of our model, data were collected from a cross-sectional survey of 307 consumers in the South Korea, who have bought a eco-friendly seafood, a representatives eco-friendly product. The results demonstrated several important findings. First, emotional consumption value, social consumption value and functional consumption value had significant positive effects on eco-friendly seafood product satisfaction, Second, interaction effect of social value and gender had a positive effect on satisfaction. Third, interaction effect of functional value and gender had a negative effect on satisfaction. Theoretical and managerial implications are suggested.

• 복식문화연구
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• 제5권2호
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• pp.195-205
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• 1997

The purpose of this study was to identify the effect of genderand body cathexis on clothing behavior (interest in clothing and clothing satisfaction/dissatisfaction). The questionnaire were administered to 395 college students living in Jechon. Data were analyzed by frequency, factor analysis, t-test, ANOVA, two-way ANOVA, Duncan's Multiple Range Test and Pearson's Correlation. The results of this study were as follows : 1) body-cathexis was higher in men than women. In general, students were more satisfied with upper body parts than lower body parts. 2) There was no relationship between interest in cloghing and body-cathexis. But woman showed more interest in clothing than man, therefore sex showed main effect. And there was interaction between sex and body-cathexis on interest in clothing. 3) Clothing satisfaction was devided into aesthetic/economical/practical factors. Among three satisfaction factors, body cathexis has the main effect in economic factor, and there was no interaction. But in aesthetic factor, gender and body-cathexis showed interaction and body-cathexis showed main effect.

• 복식문화연구
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• 제32권3호
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• pp.419-437
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• 2024

This study analyzed differences in the purchase satisfaction and repurchase intention of customers who buy clothing products from online platforms. The participants were teenage individuals to those in their 50s residing in Busan, Ulsan, and Gyeongsangnam-do. The data were examined via factor analysis, a t-test, Analysis of variance(ANOVA), Duncan's multiple range test, two-way ANOVA, and linear regression analysis. The factors for satisfaction with clothing products from online platforms were wearing comfort and quality, design, and price and purchase convenience. The findings revealed that purchase satisfaction based on these factors significantly varied among the participants depending on marital status, age, and occupation. Satisfaction with wearing comfort, quality, and design differed by gender. Satisfaction with wearing comfort, quality, and price and purchase convenience varied by type of purchase and type of online platforms. The interaction effects among the variables that affected purchase satisfaction were as follows. The interaction effects among the variables for wearing comfort and quality showed significant interactions between gender and type of purchase and between occupation and type of online platforms. Those for design showed significant interactions between marital status and age, between age and occupation, and so on. The interaction effects for price and purchase convenience showed significant interactions between marital status and gender and between age and occupation. The results on repurchase intention showed significant differences in such intention by marital status, age, and occupation. Repurchase intention was influenced by wearing comfort and quality, price and purchase convenience, design, and age.

• 한국정보통신학회논문지
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• 제17권6호
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• pp.1449-1461
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• 2013

본 연구는 해양레저스포츠활동의 질적 레저경험이 만족, 몰입, 재참여에 미치는 영향에 관해 알아보고 대회 참가경험 유 무에 따라 만족과 몰입이 재참여 의도에 미치는 효과에 차이가 있는지를 분석했다. 자유감과 사회교류감은 만족에 유의한 영향을 미치는 것으로 나타났으나, 통제감은 만족에 유의한 영향을 미치지 않는 것으로 나타났다. 자유감은 몰입에 유의한 영향을 미치는 것으로 나타났으나, 통제감과 사회교류감은 몰입에 유의한 영향을 미치지 않는 것으로 나타났다. 만족이 재참여 의도, 몰입이 재참여 의도 그리고 만족과 몰입이 재참여 의도에 미치는 관계에서는 모두 유의한 영향을 미치는 것으로 분석되었다. 또한 만족과 몰입의 상호작용효과가 있는 것으로 나타났다. 참가경험 유 무에 따른 조절효과에서는 만족이 재참여 의도에 미치는 영향은 대회 참가경험이 있는 집단이 대회 참가경험이 없는 집단보다 더 높은 것으로 나타났으며, 대회 경험이 없는 집단은 만족이 재참여 의도에 미치는 효과는 통계적으로 유의하지 않았다. 한편, 몰입과 재참여 의도의 관계에서 대회참가 경험 유 무의 조절효과를 분석한 결과, 몰입이 재참여 의도에 미치는 영향은 대회 참가경험이 없는 집단과 대회 참가 경험이 있는 집단 모두에서 유의한 것으로 나타났지만, 대회 참가경험이 없는 집단보다 대회 참가 경험이 있는 집단에서 상대적으로 더 높은 영향을 미치는 것으로 나타났다. 따라서 만족이 재참여 의도에 미치는 영향과 몰입이 재참여의도에 미치는 영향은 모두 대회 참가경험이 있는 집단이 대회 참가경험이 없는 집단보다 높게 나타났다.

• 한국의류산업학회지
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• 제16권4호
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• pp.596-603
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• 2014

The purpose of this study was to find affecting consumer's usage motivation on purchase satisfaction and repurchase intension when purchasing fashion products in social commerce. The data were collected via a self-administered questionnaire from 239 male and female who living in Busan with experience in social commerce purchasing fashion products. Using SPSS 20.0 and AMOS 20.0 package, Cronbach's ${\alpha}$, a confirmotory factor analysis and a structural equation modeling analysis were performed. The results are as follows. Hedonic, economical efficiency and interaction without information provide subjective norms significantly influenced the purchase satisfaction. And aforementioned subjective norms significantly influenced repurchase intension, too. The purchase satisfaction positively influenced the repurchase intension. Therefore, social commerce sellers of fashion products ought to offer variety price benift and promotion to raise the purchase satisfaction and repurchase intension. To offer variety price benift, they should respond sensitively to the price set by comparing prices with other sellers. And promotion to raise the purchase satisfaction and repurchase intension need to consider such variety of missions, discount coupons or event and mileage. In addition, they should develop customer service system for interaction with customer and connect to the repurchase increases the purchass satisfaction through faster customer response to the product information or sales, service.

• 가정과삶의질연구
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• 제27권6호
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• pp.215-227
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• 2009

The subject of this study is a cohort of elderly women who are older than 60 years of age and reside S city in and Jeonnam. The sample size of this study is 386. The statistics used for data analysis were frequency, percentage, mean, standard deviation, reliability, ANOVA, correlation, and multiple regression analysis through the SAS package program. The major study result were as follows. First, the physical satisfaction of elderly women is low, and the life satisfaction of the married group is higher than for the widowed group. Second, according to the results. For the women from the married group, the effect were from economic state, age, and physical satisfaction. There were also significant interaction effects according to economic state$\times$physical satisfaction, age$\times$economic state$\times$physical satisfaction, and age$\times$physical satisfaction. As for women from the widowed group, the effect were from physical satisfaction, economic state, and age. There were also significant interaction effects according to economic state$\times$physical satisfaction, age$\times$physical satisfaction, age$\times$economic state$\times$physical satisfaction, and age$\times$economic state. Fourth, the married group gave significance to life satisfaction, economic state, physical satisfaction, and age. The group of widows gave significance to life satisfaction, physical satisfaction, economic state, and age. The results of this study suggest that we should be concerned about the physical satisfaction of older women and should foster a social atmosphere to establish a positive image of elderly women.

• 산업융합연구
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• 제20권1호
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• pp.69-76
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• 2022

본 연구는 아동간호학 실습 경험이 있는 간호대학생을 대상으로 상호작용 영향요인을 확인하기 위한 서술적 조사 연구이다. 수집된 자료는 SPSS win 25.0프로그램을 사용하였으며 상호작용에 미치는 영향요인은 다중회귀분석방법으로 분석하였다. 연구결과 간호대학생의 일반적 특성 중 전공만족도와 놀이신념이 상호작용에 영향력을 나타내었으며, 상호작용에 대한 설명력은 36.0%였다. 전공만족도가 높고 놀이신념이 긍정적이고 높을수록 상호작용을 잘 한다는 결과를 바탕으로 아동과의 상호작용 향상을 위한 방안으로 간호대학생의 전공만족도를 향상시키고 놀이에 대한 긍정적인 신념을 가질 수 있는 아동간호학 실습 교육과정이 요구되며, 아동간호학 실습 전 이론 교육과정에서 놀이요법에 대한 지식 습득 및 필요성에 대한 교육이 필요한 것으로 생각된다.