• 한국CDE학회논문집
• /
• 제21권3호
• /
• pp.215-223
• /
• 2016

The low price around 1000 USD makes consumer 3D printers as a new additive manufacturing platform for the personal manufacturing where consumers can make and sell their own products. To allow the consumers to design and manufacture their products, not only economic 3D printers but also supporting information systems for their design and manufacturing are essential. This study suggests an extended product data management (PDM) system that can support both the design and manufacturing of personal products with consumer 3D printing services. This extended PDM system helps consumer designers use advanced PDM technologies for their design and connected 3D printing services with Internet of Things (IoT) technology for realization of their products. As a result, the proposed system supports the consumer designers a seamless integrated product development and manufacturing environment supported by PDM and consumer 3D printing services.

• Asia pacific journal of information systems
• /
• 제11권4호
• /
• pp.27-41
• /
• 2001

CRM is at the core of any customer-focused business strategy and includes the people, processes, and technology questions associated with marketing, sales, and service. In today's hyper-competitive world, organizations looking to implement successful CRM strategies need to focus on a common view of the customer using integrated information systems and contact center implementations that allow the customer to communicate via any desired communication channel. A CRM solution contains a number of sophisticated tools that enable to extract detailed information about customers. This information can be used to gain a better understanding of customers. From this we can determine trends, and so refine business toward customers' needs and target new products to particular customer groups. This paper presents an approach for forming the product-customer groups using neural networks for customer relationship management. The Carpenter-Grossberg's neural network, which has been used for manufacturing cell formation in group technology, is modified and applied for product-customer group formation. As a result of numerical experiments, it is also useful for more complex problems in which customers have different preferences for each product.

• 한국품질경영학회:학술대회논문집
• /
• 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
• /
• pp.38-43
• /
• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

• 동아시아경상학회지
• /
• 제8권4호
• /
• pp.1-18
• /
• 2020

Purpose - The current study attempts to reveal the causal relationship and identify the interrelationships among individual value, product selection attribute, and re-purchase intention of consumers when purchasing kimchi. Research design, data, and methodology - The surveys were distributed and retrieved to kimchi consumers in Seoul and Gyeonggi Province who were over 20 years old and who had purchased kimchi before. The current study utilized the self-reporting survey as the research method. Result - First, as a result of hypothesis 1 test, both internal value and external value had a significant effect. Second, as a result of hypothesis 2 test, while internal value had a significant effect, external value did not have a significant effect. Third, as a result of hypothesis 3 test, while internal value had a significant effect, external value did not have a significant effect. Fourth, as a result of hypothesis 4 test, all quality, brand, and price had a significant effect. Fifth, as a result of hypothesis 5 test, while internal value had a significant effect, external value did not have a significant effect. Conclusion - The current study aims to establish marketing and service strategies to maximize profits and secure competitive advantage in the kimchi industry through changes in the management strategy of the Korean kimchi industry.

• 디자인학연구
• /
• 제13권1호
• /
• pp.139-148
• /
• 2000

디지털 기술의 발전으로 컴퓨터와 정보 통신 기술이 결합하여 하나의 시스템에서 다매체 즉 인터그레이티드 미디어(Integrated media)를 가능케 하였다. 인터그레이티드 미디어는 통합적 미디어에 의한 정보 전달방법으로 인간의 정보 전달 체계와 가장 유사한 형태로 발전되어 왔다. 따라서 인터페이스 분야에서도 형태적인 발전에 따라 인간과 컴퓨터의 상호작용(Human Computer Interaction)이라는 중요한 테마로 발전하였다. 인터페이스의 형태적 발전은 디자인 분야에서도 재정립되고 있지만 많은 분야의 동시 접목과 제품개발에 있어 체계성 부족으로 활용이 지체되고 있다. 본 연구는 MP3 자판기 개발 사례를 바탕으로 정보전달 형태 개발을 위한 요소들을 재구성함으로써 인터페이스의 새로운 모델을 구축하기 위한 시도이다. 체계적인 분류를 위하여 인터페이스를 인지적인 면과 조형적인 면을 분류하고, 하드웨어와 소프트웨어로 분류하여 누구나 쉽게 이해할 수 있도록 정립하였으며, 결과적으로 새로운 통합적 인터페이스(Integrated Interface)의 패러다임(Paradigm)을 제시함으로써 디자인의 새로운 방향 즉 통합적 아이덴티티를 구축을 위한 기본 틀을 제시하였다.

• 한국컴퓨터정보학회논문지
• /
• 제6권3호
• /
• pp.1-10
• /
• 2001

최근 인터넷의 증가와 함께 인터넷 비즈니스의 상거래 방식 또한 바뀌어 가고 있다. 기존 상거래 방식은 사용자 스스로가 원하는 정보를 찾아 다녔지만 점차 사용자의 편의를 위해서 하나의 사이트에서 사용자에게 맞춤 서비스를 할 수 있어야 한다. 이러한 서비스를 사용자에게 제공하기 위해 서비스 업체들은 모바일 에이전트를 이용한 상거래 시스템 구축이 필요하다. 모바일 에이전트 기반의 상거래 시스템은 사용자에게는 하나의 사이트에서원하는 정보를 얻을 수 있고, 서비스 업체는 고객들에게 다양하면서도 유익한 정보를 제공할 수 있다. 이는 신뢰성 있는 전자상거래 환경 구현을 위하여 매우 중요하다. 하지만 일반적으로 사용되는 모바일 에이전트 기반의 플랫폼은 사용자가 URL정보를 알아야 하고, 이러한 기능은 검색 엔진에 의존하고 있다. 이와 더불어 사용자의 요구 수준이 증가하면서 사용자는 단순데이터를 제공받는 것이 아니라 통합, 요약된 서비스를 제공받기 원하고 있다. 본논문에서는 사용자가 원하는 정보를 한 사이트 또는 한 페이지에서 제공하고, 적은 횟수의마우스 클릭으로 사용자의 요구사항을 만족시킬 수 있도록 모바일 에이전트 개념을 적용한 상품 거래 시스템을 구현한다. 이를 위하여 E-Service를 하기 위한 플랫폼인 E-speak를 이용하여 상품 거래 시스템을 구현한다. 또한 컨텐츠는 XML 문서로 저장하고 이를 기반으로자료를 공유한다.

• 디지털산업정보학회논문지
• /
• 제15권2호
• /
• pp.53-61
• /
• 2019

In this paper, we propose 'a self - conformance system of convergence security provider' to provide basic data for security and reliability of convergence industrial technology, system and service. It is difficult to evaluate convergence security systems, limited to information and communication service providers, unable to check convergence security items, burden of submission documents, difficulty in measuring convergence security service level and we will summarize product and service-based requirements that can be integrated and systematically measure the level of convergence security and define renewed life cycle-based convergence security information and content security and assurance requirements. On the basis of this, each convergence security company declares conformity with the standard itself without the certification of the certification body, and introduces the provider conformity certification system which can manufacture and sell. This will enable the company to strengthen its competitiveness through timely launch and implementation of products and services and cost reduction.

• 산업공학
• /
• 제10권3호
• /
• pp.1-10
• /
• 1997

CALS, being widely adopted by industry, is a strategy to share integrated digital product data through a set of standards to achieve effieciencies and competition in business. For CALS implemetation, creating a shared information system is necessary and CITIS is proposed for that. CITIS shall provide on-line access and automated exchange of all the technical information between contractor and service provider, and the function of CITIS is difined in MIL-STD-974. In this paper, regarding CITIS as a infrastructure of information for CALS, we proposed CITIS server system which comprise global data sharing software, global data management system, workflow manager, and configuration management maneger.

• 한국신뢰성학회:학술대회논문집
• /
• 한국신뢰성학회 2001년도 정기학술대회
• /
• pp.277-278
• /
• 2001

The successful operation of a product In service depends upon the effective provision of logistic support in order to achieve and maintain the required levels of performance and customer satisfaction. Logistic support encompasses the activities and facilities required to maintain a product (hardware and software) in service. Logistic support covers maintenance, manpower and personnel, training, spares, technical documentation and packaging handling, storage and transportation and support facilities.The cost of logistic support is often a major contributor to the Life Cycle Cost (LCC) of a product and increasingly customers are making purchase decisions based on lifecycle cost rather than initial purchase price alone. Logistic support considerations can therefore have a major impact on product sales by ensuring that the product can be easily maintained at a reasonable cost and that all the necessary facilities have been provided to fully support the product in the field so that it meets the required availability. Quantification of support costs allows the manufacturer to estimate the support cost elements and evaluate possible warranty costs. This reduces risk and allows support costs to be set at competitive rates.Integrated Logistic Support (ILS) is a management method by which all the logistic support services required by a customer can be brought together in a structured way and In harmony with a product. In essence the application of ILS:- causes logistic support considerations to be integrated into product design;- develops logistic support arrangements that are consistently related to the design and to each other;- provides the necessary logistic support at the beginning and during customer use at optimum cost.The method by which ILS achieves much of the above is through the application of Logistic Support Analysis (LSA). This is a series of support analysis tasks that are performed throughout the design process in order to ensure that the product can be supported efficiently In accordance with the requirements of the customer.The successful application of ILS will result in a number of customer and supplier benefits. These should include some or all of the following:- greater product uptime;- fewer product modifications due to supportability deficiencies and hence less supplier rework;- better adherence to production schedules in process plants through reduced maintenance, better support;- lower supplier product costs;- Bower customer support costs;- better visibility of support costs;- reduced product LCC;- a better and more saleable product;- Improved safety;- increased overall customer satisfaction;- increased product purchases;- potential for purchase or upgrade of the product sooner through customer savings on support of current product.ILS should be an integral part of the total management process with an on-going improvement activity using monitoring of achieved performance to tailor existing support and influence future design activities. For many years, ILS was predominantly applied to military procurement, primarily using standards generated by the US Government Department of Defense (DoD). The military standards refer to specialized government infrastructures and are too complex for commercial application. The methods and benefits of ILS, however, have potential for much wider application in commercial and civilian use. The concept of ILS is simple and depends on a structured procedure that assures that logistic aspects are fully considered throughout the design and development phases of a product, in close cooperation with the designers. The ability to effectively support the product is given equal weight to performance and is fully considered in relation to its cost.The application of ILS provides improvements in availability, maintenance support and longterm 3ogistic cost savings. Logistic costs are significant through the life of a system and can often amount to many times the initial purchase cost of the system.This study provides guidance on the minimum activities necessary to Implement effective ILS for a wide range of commercial suppliers. The guide supplements IEC60106-4, Guide on maintainability of equipment Part 4: Section Eight maintenance and maintenance support planning, which emphasizes the maintenance aspects of the support requirements and refers to other existing standards where appropriate. The use of Reliability and Maintainability studies is also mentioned in this study, as R&M is an important interface area to ILS.

• 대한인간공학회:학술대회논문집
• /
• 대한인간공학회 1998년도 춘계학술대회논문집
• /
• pp.93-98
• /
• 1998

Recently, consumers are tend to purchase the user-centered designed product using interface enginnering and human factors techniques. Therefore, it is important that the designer's requirements should be analyzed focused on the human machine interface. This paper described the interface usability evaluation technique(suvjective evaluation) for the interface between user and product. This methodology is the integrated interface usbility evaluation method AHP and Conjoint Analysis. AHP(Analytic Hierarchy Process) is a multicriteria decision model to give priority after expressing hierarchically for decision making problem. Conjoint Analysis enduavors to unravel the value, or partworths, that consumers place on the product or service's attributes from experimental subjects' evluation of profiles based on hypothetical products or services. A new usability test methodology proposed by this paper includes techniques jointed both consistency test by AHP and experimental subjective evaluation of profiles by Conjoint Analysis for evaluating the user's emotion and impression.