• 제목/요약/키워드: Importance and Performance Analysis

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IPA 기법을 통한 교사들의 유아권리에 대한 중요도 및 수행도 인식 차이 (Importance-Performance Analysis(IPA) of Teachers' Perceptions Regarding Young Children's Rights)

  • 고은경;강진주
    • 한국보육지원학회지
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    • 제14권4호
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    • pp.1-24
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    • 2018
  • Objective: The purpose of this study was to investigate the differences in early childhood teachers' perceptions of the importance and institutional performance regarding young children's rights. Methods: 171 early childhood teachers responded to the questionnaires. The data were analyzed by using the paired sample t-test and the IPA graph to identify differences in the teachers' perceptions of the importance and performance of each right. Results: First, the teachers perceived the importance of children's rights to be high but low in institutional performance. The main effect of teaching years on the perception appeared significant only regarding performance of the rights of protection and participation. The main effect of teacher education experiences was significant in all areas except the importance of survival rights. The results from Two-Way ANOVA showed the two variables have no interaction. Second, the second quadrant of the IPA matrix displayed the items regarding initiative and autonomy of young children. Both inexperienced- and highly-experiencedteachers, when they had teacher education, recognized that the items related to participation rights should be further improved. Conclusion/Implications: We discussed the various ways in which children's rights should be improved and ways of improving teacher education according to teacher variables in order to promote young children's rights.

항공사 서비스 품질의 중요도와 만족도에 관한 연구 (A Study on the Importance and Satisfaction of Airline Service Quality)

  • 박진우;이익수;박구원
    • 한국콘텐츠학회논문지
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    • 제8권2호
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    • pp.164-172
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    • 2008
  • 본 연구는 승객들이 인식하는 항공사 서비스 품질에 대한 중요도와 만족도가 어떠한 차이가 있는지를 분석하고 이를 통해 궁극적으로 항공사의 서비스 품질 개선을 위한 기초자료로 활용할 목적으로 수행되었다. 항공사 서비스 품질에 대한 중요도와 만족도를 알아보기 위해 중요도-만족도 분석(Importance-performance analysis: IPA)을 이용하였고, 분석결과 한국 국제선 승객이 인지하고 있는 항공사 서비스 품질에 대한 중요도와 만족도는 차이가 있는 것으로 나타났다. 특히 IPA 결과 한국을 운항하는 항공사들이 무엇보다도 개선을 위한 집중적인 노력을 기울여야 하는 서비스 요인인 승객들이 중요하게 여기고 있지만 실제로 만족하지 못하는 서비스 요인은 '기내식', '좌석의 안락감', '좌석의 폭과 다리를 뻗는 공간', '탑승수속 서비스'인 것으로 분석되었다. 본 연구의 IPA결과를 토대로 항공사들은 강점과 약점을 파악하고 이를 통해 궁극적으로 항공사의 수익을 극대화 할 수 있는 방안을 세워야 할 것이다.

사업체 급식소 영양사 직무분석 ( 제 1 보 ) : 업무수행도 및 중요성 인식도 분석 (Performance and Importance analysis of dietitian's task in employee feeding facilities)

  • 이진미;양일선;김현아;차진아
    • 대한영양사협회학술지
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    • 제1권1호
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    • pp.66-78
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    • 1995
  • The purposes of this study were to a) analyze the dietitian's job as a foodservice manager in employee foodservice, b) examine the performance and importance levels of management activities, c) determine factors affecting performance and importance levels of management activities. A job analysis questionnaires were developed and mailed to 65 dietitians who were members of The Korean Dietetic Association Practice Group, members with management responsibilities in employee foodservices. Completed questionnaires were received from 32 dietitians for a response rate of 49%. The questionnaire contained two parts with a total of 99 statements. Statistical data analysis was completed using the SAS programs for descriptive analysis, Wilcoxon signed ranks test, Wilcoxon rank sum test, and pearson correlation. The results of this study can be summarized as follows. 1. The average score of performance and importance levels on management activities were 3.11, 3.99 respectively. And they were significantly different(p<0.001). 2. The performance level was significantly correlated to working hours per week(r= .6598, p<.01), number of meals(r=.3934, p<.05) and foodcost(r=.5208, p<.05). 3. The importance level on management activities was significantly correlated to working hours per week(r=.6214, p<.05), number of meals(r= .4161, p<.05) and foodcost (r =.6920, p<.01).

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지역약국 필수 실무실습 교육의 중요도, 수행도 및 교육요구도 분석 연구 (A Study on the Importance, Performance, and Educational Needs of the Community Pharmacy Practice Education)

  • 임지미;심미경
    • 한국임상약학회지
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    • 제32권4호
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    • pp.303-312
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    • 2022
  • Objective: The purpose of the study was to analyze the difference in the importance and performance of the educational content of the community pharmacy practice and find the factors that influence it. Methods: A 5-point Likert scale questionnaire asked about the importance and performance of the pharmacy practice education items to community pharmacy preceptors, current students, and professors. Data were analyzed using Microsoft office 365 Excel and IBM SPSS 21.0. Results: A total of 117 people participated. The averages of importance and performance were 4.34±0.34 and 3.71±0.45, respectively. Except for the computational entry of prescriptions and medication history, the average score for the importance of all educational items was statistically significantly higher than the one for performance. Importance Performance Analysis (IPA) identified over-the-counter medication counseling, over-the-counter drug selection consultation, pharmacy management, adverse drug reaction monitoring, and understanding and implementation of drug use evaluation as the items that needed focused effort. Borich's needs were highest in the adverse drug reaction monitoring. Conclusions: Overall, high importance and low performance indicate a need for improvement in community pharmacy practice education. Since the demand for education was high in over-the-counter medication counseling, adverse drug reaction monitoring, and OTC drug selection consultation, various supports are urgently needed to strengthen pharmacy practice education in this area in the future.

보건소 영양사 직무 분석(I) : 업무수행도 및 중요성 인식도 분석 (Performance and Importance Analysis of Dietitian's Task in Public Health Nutrition Areas)

  • 박혜련;차진아;임영숙
    • 대한지역사회영양학회지
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    • 제13권4호
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    • pp.540-554
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    • 2008
  • The purpose of this study was to analyze task performance and importance level of the dietitian who is working in the public health nutrition area. Work oriented job analysis methodology was employed for the study purpose. Subjects of 38 dietitians currently working at health centers in 2002 were recruited. Based on the focus group interview with 7 public health nutritionists and 7 professors, information about task elements was collected. Questionnaires measuring work performance and self-perception of importance of the selected task elements were administered. The results of this study can be summarized as follows; 1) The tasks with high performance and importance level among 20 tasks are developing nutrition education material (B1), nutrition services for adults and the elderly (C3), writing the proposal for nutrition services (A2), evaluating service effect (A4), improving professionalism (E1), and self management (E2). 2) The task elements with high performance and importance level among weekly task elements are nutrition education for diabetes (C56), nutrition counseling for adults (C47), nutrition for hypertension (C53), managing and keeping records (C80), nutrition education for kindergarten and nursery school children (C42), searching for nutrition education materials (B26), and searching for media (B27). 3) The number of task elements with high performance and importance level among monthly task elements are 13 in the planning and evaluation of public health nutrition service, and 5 in developing nutrition education materials. The tasks of a dietitian in the public health center show a very wide spectrum. However dietitians recognize most of the tasks are important even though they cannot perform those tasks adequately.

중요도-만족도 분석(IPA) 기법을 활용한 노인복지관의 실버 오케스트라 프로그램 평가에 대한 연구 (An Evaluation of Importance and Performance for the Silver Orchestra Program Using IPA)

  • 허순구
    • 한국콘텐츠학회논문지
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    • 제20권12호
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    • pp.287-300
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    • 2020
  • 본 연구는 노인복지관이 운영하는 실버 오케스트라 프로그램의 실천적 개선 방향을 도출하기 위하여 운영 속성에 대한 중요도-만족도 분석(IPA)을 수행하였다. 우리나라의 춘천동부노인복지관이 운영하는 '춘천 실버 오케스트라' 프로그램을 대상으로 실버회원 그룹(N=53)과 프로그램 운영자 그룹(N=32)을 조사 대상자로 선정하였다. '지역사회와의 연계', '예산 운영', '프로그램 운영', '인력 운영', '홍보전략', '프로그램 운영환경'을 포함하는 6개의 평가영역으로 구성된 평가지표를 설계하였다. 그리고 평가영역에 대하여 22개의 평가항목을 구성하였다. 본 연구의 결과, 실버회원 그룹에서는 '인력 운영'이 중요도와 만족도에서 가장 높은 우선순위를 가지는 것으로 나타났다. 프로그램 운영자 그룹에서는 '예산 운영'과 '인력 운영'이 중요도와 만족도에서 각각 가장 높은 우선순위를 차지하였다. IPA 매트릭스 분석을 통하여 나타난 연구 결과를 기반으로, 성공적인 프로그램 운영을 위해서는 실버회원 그룹과 프로그램 운영자 그룹의 관점에서 현상유지 및 강화, 집중투자 및 개선, 낮은 우선순위, 그리고 과잉노력 지양으로 영역화된 프로그램 운영 속성에 대해서 서로 차별화된 노력과 관심을 지속적으로 가져야 한다는 시사점을 제공한다.

일부지역 치과위생사의 예방치과처치 직무수행도, 직무중요도 및 직무만족도 분석 (Job performance, job importance, and job satisfaction in Preventive dental treatment of dental hygienists in some areas)

  • 김지영
    • 대한치위생과학회지
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    • 제2권1호
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    • pp.1-8
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    • 2019
  • The purpose of this study was to investigate the relationship between job performance, job importance and job satisfaction in dental hygienists' preventive dental treatment. The subjects in the questionnaire survey were 275 dental hygienists in the Mokpo from October 7 to October 14, 2016. Statistical analysis was performed using SPSS Ver. 18.0. According to the analysis of the job performance, and job importance of preventive dental care tasks, the total score of 3.35±0.60, 3.85±0.51, respectively. Job performance was highest in scaling (4.24±0.90), and lowest in oral microbiological examination (2.40±1.14). Job importance was highest in scaling (4.49±0.77), and lowest in oral microbiological examination(3.04±0.85). As a result of analyzing the job satisfaction of preventive dental care tasks, the overall average was 3.23±0.40 out of 5 points. Patient relationship was the highest (3.71±0.66), working environment 3.55±0.77, staff relation 3.48±0.63, dental organization 3.27±0.73, professional support 3.21±0.67 and prospect of career 3.13 ± 0.58. remuneration 2.80±0.58, and workload 2.68±0.57, respectively. The correlation coefficients were 0.263 (job performance and job satisfaction), 0.211 (job importance and job satisfaction), and 0.461 (job performance and job importance) statistically significantly. The results of this study suggest that the higher job performance and job importance in preventive dental treatment, the more job satisfaction. Therefore, it is necessary to expand the dental hygienist's preventive dental treatment tasks and provide educational support to do this. Also, it is necessary to develop an oral preventive management program to improve the professionalism of the dental hygienist and improve job satisfaction.

An Analytical Study on the Importance and Performance of Factors of Online Video Usage: Focusing on the Comparison of Chinese and Korean Platforms

  • So-Hyun Park;Seung-Chul Kim;Tae-Won Lee
    • Journal of Korea Trade
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    • 제26권7호
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    • pp.145-166
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    • 2022
  • Purpose - The field of online videos has seen rapid changes in information and communications technology (ICT) development. Despite active academic research on the use of online platforms, few studies have analyzed the relative importance among the factors determined. In this study, the relative importance of factors found in previous studies was identified for users of online video platforms in China and Korea. Through this, factors that should be considered first in research on online video use were derived. In addition, the quality level of online video platforms currently used in China and Korea was measured and used for analysis. The analysis results can provide information for companies to enter Chinese and Korean markets and also be useful to platform providers aiming to increase usage. Design/methodology - Among the factors of Online Video Usage identified in previous studies, 13 factors to be studied were selected through focus group interviews and hierarchized into 2 layers. For the analytic hierarchy process (AHP), each factor was designed as a pairwise comparison questionnaire. The survey included questions on the quality of online video platform currently in use. Data collection was conducted on 16 platforms in China and 11 platforms in Korea, and the relative importance of factors and user perspectives was compared and analyzed using importance performance analysis (IPA). In the analytical process, platforms were divided into over-the-top (OTT) group and Creator group according to the weight of user-generated content, and data analysis focused on these groups. Findings - As a result of AHP, China and Korea showed both "Fun" and "Interests" factors at the top, while the importance of the Entertainment factor "Vicarious satisfaction" was very different for China and Korea. "Relationship with content creators" was the most important factor in China, but it ranked the lowest in Korea. The IPA showed that the factors with high importance and performance were fun, interests, and easy accessibility for both China and Korea. In contrast, the factors that showed low performance compared to high importance in China were relationship with content creators, relationship with acquaintances/friends, and trustworthiness. As for Korea, vicarious satisfaction was observed; thus, this study has raised the need for academic and industrial interest in vicarious satisfaction. The results show that fun, interests, vicarious satisfaction, and easy accessibility of the platform are factors that must be included in further studies on online videos. Originality/value - Existing studies related to the use of online platforms have derived factors or focused on the influence relationship between factors and performance. However, few studies have analyzed the relative importance among the determined factors. This paper explores factors to be considered in future studies by deriving the relative importance between these factors from the perspective of users in China and Korea.

병원 영양부서 평가지표에 대한 중요도-수행도 분석 (Importance-Performance Analysis of Evaluation Indicators in Hospital Nutrition Department)

  • 이주은
    • 대한영양사협회학술지
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    • 제18권4호
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    • pp.326-343
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    • 2012
  • This study has attempted to collect actual spot's opinions and analyze importance-performance of indicators for the evaluation of hospital nutrition department. The results of this research were as follows: first, the average score of self-estimated performance was 3.75 based on a 5-point scale. The degrees of importance of hospital foodservice and nutrition department management were in the range of 3.71~4.85 out of 5.0 and the mean importance degree score was 4.37. Second, the average score of self-estimated performance in each category was significantly higher in the case of general special hospital compared to general hospital. Especially average performance score of nutrition management in the general special hospital was higher than that of general hospital (P<0.001). The average performance score of the hospital with more beds was significantly higher than that with less beds. Contract managed hospital's score was significantly higher than that of self-operated hospital in two categories, "facilities management" and "nutrition management" (P<0.05, P<0.01). In foodservice and nutrition management of task-separated hospitals, the average performance scores were significantly higher than those of not-separated hospitals (P<0.01, P<0.001). Third, according to the importance-performance analysis of recognition about indicators for the hospital nutrition department's operations evaluation, 'foodservice facilities management' and 'foodservice sanitation management' were in 'doing great', 'nutritional management' and 'operational management' were in 'low priority', and 'other foodservice management' was in 'overdone'. In conclusion, there's a need for institutional specific standards of sanitation for Korean hospital foodservice.

의류제품에 대한 소비자의 품질평가기준 (The Consumers' Evaluative Criteria of Quality on the Clothing Products)

  • 김민수;김문숙
    • 복식문화연구
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    • 제11권1호
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    • pp.47-65
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    • 2003
  • The purpose of this study was to examine the characteristics of consumer evaluative criteria based on clothing quality perception of adult males and females. A demonstrative study was conducted using a questionnaire on adults over 20 years old who were considered to afford to purchase clothes. A total of 650 questionnaires were distributed, and among them, 380 were used for the demonstrative analysis. The study used SPSSWIN V.8.0 for the analysis. Factor analysis and reliability analysis were introduced as analysis methods using the varimax rotation to classify consumer evaluative criteria for clothing purchasing. In addition, frequency analysis, correlation analysis, 1-test, multiple regression analysis, and duncan test are executed. The study result is as follows. First. expectation, importance and performance are examined by customer quality perception. Four factors- practicability, care, aesthetics, and symbolism- are classified through the factor analysis of 19 evaluative attributes based on importance. Second, differences of quality perception f3r expectation, importance and performance were found partly in customers' demographic characteristics. Third, the influential relation of satisfaction and quality perception is examined. Aesthetics and practicability have significant influence on the general satisfaction of evaluative attributes by performance.

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