• The Journal of Society for e-Business Studies
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• v.22 no.4
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• pp.141-158
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• 2017

Along with IT development, customers are getting more easily to express their opinions using various IT channels. In this situation, complaint management is a pressing issue for companies to acquire and maintain loyal customers with low cost. Most of previous studies have investigated customer complaint information by quantitative variables such as demographic information, transaction information, or complaint frequency, but studies focusing on qualitative aspects of complaint information are limited. Therefore, this paper considers the possibility for customers to leave even when they complain occasionally or briefly. This paper analyzes the quantitive aspects as well as the qualitative aspects using sentiment analysis with Exit-voice theory. The dataset contains 268,364 inquiries of 46,235 customers obtained from a contact center of a private security company in Korea. This paper carries out logistic regression and the results imply that the customers's explicit response and their implicit sentiment have different effect on customers leave. This study is expected to provide useful suggestions for the effective complaint management.

• The Korean Journal of Elementary Counseling
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• v.11 no.2
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• pp.219-235
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• 2012

The purpose of this study was to identify the factors of school happiness of elementary students by implicit theory. For this purpose, 192 items for happiness were constructed based on 76 5th and 6th elementary students' free descriptions. Then 75 items were selected for preliminary factor analysis based on item appropriateness by evaluation of 28 elementary teachers. The happiness inventory composed 136 items was administered to 155 students and 36 items were selected based on exploratory factor analysis results. 4 factors-optimism, positive peer-relationship, self-esteem, consideration, and teacher-relationship-were extracted by principal component analysis. The confirmatory factor analysis indices indicated that 4 factor model of happiness was fit. The reliability(Cronbach's ${\alpha}$) was .996.

• Journal of Korea Water Resources Association
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• v.33 no.6
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• pp.733-744
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• 2000

Due to the randomness of reservoir inflow and supply demand it is not easy to establish an optimal reservoir operation rule. However, the operation rule can be derived by the implicit stochastic optimization approach using synthetic inflow data with some demand satisfied. In this study the optimal reservoir operation which was reasonably formulated as Linear Tracking model for maximizing the hydro-energy of seven reservoirs system in the Han river was performed by use of the optimal control theory. Here the operation model made to satisfy the 2001st year demand in the capital area inputted the synthetic inflow data generated by multi-site Markov model. Based on the regressions and statistic analyses of the optimal operation results, monthly reservoir operation rules were developed with the seasonal probabilities of the reservoir stages. The comparatively larger dams which would have more controllability such as Hwacheon, Soyanggang, and Chungju had better regressions between the storages and outflows. The effectiveness of the rules was verified by the simulation during actually operating period.period.

• Journal of Korea Water Resources Association
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• v.42 no.7
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• pp.571-578
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• 2009

Levee-break Analysis model is developed to predict the variation of breach width according to time and to estimate inundation area and depth in protected lowland. This Model calculate flood depth using 4 point implicit finite difference method in river channel and analyze breach flow based on physical theory introducing soil transport equation and erosion process. Breach analysis model and channel flood model are combined into Levee-Break Model and this model is applied to actual levee break case. Then, this model can simulate reasonably many levee-break parameters such as river stage, breach width, breach formation and so on. If the applicability of this model is proved through applications to more various actual levee-break cases, the suggested model is expected to do more accurate flood analyses on levee break site.

• Journal of KIISE:Computer Systems and Theory
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• v.27 no.4
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• pp.353-361
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• 2000

In Computer Graphics, to select the element for modeling is very important in aspect of real-time processing of photorealistic images. Especially in modeling of informal objects, the criteria of choice are such as the minimum number of data, the easy rendering technique, and the expansibility. The metaball model which is one of the methods for modeling the implicit surface is excellent in modeling the complicated surface with a few data. However, a greater number of data are required for modeling objects that consist of planar surfaces with metaballs than with polygons. In this paper, we propose the new skeletal element, metacube which has the merits of metaball and improves the modeling ability of informal objects containing planar surfaces. A metacube has two parameters to change freely its shape from the cube to the sphere and can easily do the modeling of objects with curved surfaces and plane surfaces.

• Journal of the Korean Institute of Intelligent Systems
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• v.10 no.3
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• pp.218-227
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• 2000

In this paper, we present a new fuzzy information retrieval method based on thesaurus. In the proposed method th thesaurus is represented by a fuzzy linguistic matrix, where the elements in fuzzy linguistic matrix represent a qualitative linguistic values between terms. In the fuzzy linguistic matrix, there are three kinds of fuzzy relationships between terms, i.e., similar relation, hierarchical relation, and associative relation. The implicit fuzzy relationships between terms are inferred by the transitive closure of the fuzzy linguistic matrix based on fuzzy theory. And the proposed method has the capability to deal with a qualitative linguistic weights in a query and in indexing of information items to reflect qualitative measure of human based on vague and uncertain decisions rather than a quantitiative measure. Therefore the proposed method is more flexible than the ones presented in papers[1-3]. Moreover our method is more effectual of time than the ones presented in papers[1-3] because we use a fuzzy linguistic matrix and AON (Associate Ordinary Number) values in query evaluation process. As a result, the proposed method allows the users to perform fuzzy queries in a more flexible and more intelligent manner.

• Journal of the Korea Society of Computer and Information
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• v.16 no.3
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• pp.53-63
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• 2011

Many techniques have been proposed to store and query XML data efficiently. One way achieving this goal is using relational database by transforming XML data into relational format. It is important to transform schema to preserve the content, the structure and the constraints of the semantics information of the XML document. Especially, key constraints are an important part of database theory. Therefore, the proposal technique has considered the semantics of XML as expressed by primary keys and foreign keys. And, the proposal technique can preserve not only XML data constraints but also the content and the structure and the semantics of XML data thru transformation process. Transforming information is the content and the structure of the document(the parent-child relationship), the functional dependencies, semantics of the document as captured by XML key and keyref constraints. Because of XML schema transformation ensures that preserving semantic constraints, the advantages of these transformation techniques do not need to use the stored procedure or trigger which these data ensures data integrity in the relational database. In this paper, there is not chosen the ID/IDREF key which supported in DTD, the inheritance relationship, the implicit referential integrity.

• Journal of KIISE:Databases
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• v.28 no.3
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• pp.301-314
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• 2001

Data mining refers to a set of techniques for discovering implicit and useful knowledge from large database. Many studies on data mining have been pursued and some of them have involved issues of temporal data mining for discovering knowledge from temporal database, such as sequential pattern, similar time sequence, cyclic and temporal association rules, etc. However, all of the works treat problems for discovering temporal pattern from data which are stamped with time points and do not consider problems for discovering knowledge from temporal interval data. For example, there are many examples of temporal interval data that it can discover useful knowledge from. These include patient histories, purchaser histories, web log, and so on. Allen introduces relationships between intervals and operators for reasoning about relations between intervals. We present a new data mining technique that can discover temporal relation rules in temporal interval data by using the Allen's theory. In this paper, we present two new algorithms for discovering algorithm for generating temporal relation rules, discovers rules from temporal interval data. This technique can discover more useful knowledge in compared with conventional data mining techniques.

• 한국노년학
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• v.40 no.4
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• pp.659-689
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• 2020

This study focuses on the process of internalizing the perception of negative discrimination among elderly people who have experienced age discrimination. The grounded theory method was used to identify the age discrimination experienced by the elderly in their daily lives and to explore the consequences of such discrimination through self-ageism. According to the analysis results, the elderly respond not only to explicit discrimination but also to implicit discrimination. In this process, the stronger the pain of old age (poverty, disease, ignorance, and solitude) and the stronger the memory of failing to respond to discrimination, the higher the level of self-ageism. "Self-ageism" has internalized the negative image of the elderly, who have been discriminated against by age, resulting in disadvantages in terms of quality of life through various reject/separate/suspension actions in reality. In the presence of supportive resources such as health, institutional support, and caregivers, the elderly have room to overcome self-ageism through more active ways. However elderly people who cannot motivate themselves and they lack these resources, elderly are trapped in negative reflux caused by self-ageism and sustained a depressed and shrinking life. In this state, it is not easy to motivate themselves and make physical, cognitive, emotional and social responses. Therefore, in this analysis, we specifically noted two aspects, contextual conditions and interventional conditions, and proposed programs for synchronizing senior citizens and improving resiliency from a microscopic point of view, and argued for the need to develop systems such as supplementing welfare and health service systems related to the entire life cycle, expanding accessibility and 'age-integration' through 'Community Care', awareness improvement and anti-discrimination laws.

• Journal of Korea Entertainment Industry Association
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• v.15 no.7
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• pp.137-143
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• 2021

This discussion can be said to be a qualitative study on the possibility of linking communication education for college students and literacy education for Korean language-linked educators based on the theory of interpretation of cognitive meaning of media text containing complex mechanisms. The implicit meaning of media content expression used as an interactive communication strategy will be accepted as a multilateral interpretation according to the individual learner's cognitive environment. If so, how is the general media content meaning intended by the content creator being accepted? These doubts are the starting point for discussion. To solve the problem, I leaned on the experimental pragmatic methodology of cognitive aesthetics and applied a model of relevance of cognitive linguistics to connect learners' creative cognitive environment and present content to find a contrast. As a result of the discussion, it was possible to establish a basic framework for learners to express their subjectivity and creative thinking that could connect the cognitive environment and present content themselves. In particular, active and positive learners also revealed direct descriptive expressions to build a new cognitive environment, such as suggesting a third alternative to argue the ability to question produced media texts and the validity of the meaning implied in the text. In the future, since media text containing complex mechanisms is an indirect and persuasive communication behavior that occurs easily through various media in modern society, the universal communication principle of reliable conversation between media text creators and audiences should exist.