Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea (국내 이동통신 3사별 서비스 품질 요인이 신뢰, 고객만족도 및 고객충성도에 미치는 영향 분석)
-
- Journal of Korean Society for Quality Management
- /
- v.49 no.4
- /
- pp.483-503
- /
- 2021