• Journal of Information Technology Applications and Management
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• 제16권4호
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• pp.109-134
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• 2009

Compared to research on the success of IT projects in general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.

• 한국경영과학회지
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• 제33권1호
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• pp.71-105
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• 2008

Various stakeholders within and outside of the organization are involved and participate in the outsourced IS development. As their interests and goals are different conflict arises in the process of their interaction, and it is an important factor affecting outsourcing success. The study focuses on the conflict between client users and vendor, i.e. main conflict in the outsourcing project, and examines the relationship of conflict with project success, the antecedents of conflict, and investigates the effectiveness of conflict resolution facilitation. An integrated conceptual model is developed grounded on is outsourcing, IS development, project management, and organizational behavior literature. Nine specific hypotheses on the conflict in outsourcing projects are proposed, and data collection and analysis are performed with 214 ISD outsourcing projects. Results indicated that the conflict between client users and vendor in outsourcing projects was found to have negative effects on project success. Main causes affecting conflict were examined, and relative influences of these causes were clarified. Recently internal IT personnel have been faced their role change with the increase of outsourcing, and the importance of their conflict resolution facilitation was highlighted.

• 디지털융복합연구
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• 제7권1호
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• pp.111-123
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• 2009

IT projects need engineers with various backgrounds to cooperate to build an IT system that satisfy the requirements of users given a limited expense and time. Such diversity of team members and the complexity of task naturally involve considerable amount of conflict among team members. High level of conflict among team members is known to be detrimental to the performance of the team. The purpose of this study is to examine the reasons for conflicts among team members in IT projects and to check how the level of conflict affects the performance of a project and the satisfaction of the members of the project team. To test the relationship, a survey on 166 participants in IT projects was conducted. The reasons for conflicts in IT projects were categorized into five types. The level of ambiguity was found to have a significant correlation with the level of conflict. And the level of conflict, in turn, is found to have a significant effect on the degree of satisfaction among team members and the project results. Based on the research results, it is suggested that a clear definition of tasks and their boundaries is required to reduce ambiguity and thus, the level of conflict and improve the level of satisfaction of IT project team members.

• 한국데이타베이스학회:학술대회논문집
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• 한국데이타베이스학회 2010년도 춘계국제학술대회
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• pp.109-123
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• 2010

Compared to research on the success of IT projects In general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.

• 한국건설관리학회논문집
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• 제24권3호
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2021년도 봄 학술논문 발표대회
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• pp.277-278
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• 2021

Conflict in public construction projects has increased for the last decades. It not only entails enormous social and economic costs but also makes stakeholders suffer from unnecessary expense and time waste. This study defines the the conflict index for public construction projects based on news data, and calculates conflict index for representative past and current public construction projects that has been deepened conflicts at the national level. The result indicates that the major conflict issue of the 2nd Jeju Airport Project are the environment and location whereas that of the Gaduk New Airport Project are the safety, location and necessity. This approach is expected to enable construction project managers to manage conflicts quantitatively based on comparing with past cases.

• 한국건설관리학회논문집
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• 제7권4호
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• pp.164-176
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• 2006

Conflict may occur during teamwork activities. Conflict is the incompatibility of interest of participants; hence, it is more common in a wide varied activities involved construction field. Goals and values involve positive or negative features and are therefore common sources of conflict in construction field. Excessive conflict is a major hindrance to the effective operation of a team. If the conflict is not managed timely and properly, it could be transformed into a big dispute, thus to avoid these situation, it is necessary to augment working together culture. This paper aims to identify project team working factors and to uncover underlying relationships between these factors. A questionnaire survey was used to collect data from professionals. Factor analysis was employed to categorize twenty-one teamwork items evaluated by 169 respondents working in three major construction parties namely, owners, consultants and contractors. Factor analysis uncover that these team work factors can be grouped under three categories titled as: integrative working culture, relationship building and trust building. Multiple regression analysis however, showed that relationship building factor does not influence job satisfaction of project participants. Results of this study can be used as a tool to strengthening relationship between project participants in the construction industry.

• 국제학술발표논문집
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• The 9th International Conference on Construction Engineering and Project Management
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• pp.111-118
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• 2022

Conflicts in public construction projects become more serious and complex so that they have a negative effect on performance of projecets. Conflicts in public construction projects are defined as expanding in complaints. This study analyzes the relationship structure and effect on performance between complaints and conflicts. First of all, 219 survey data collected from industry experts were used to derive complaints arising from the project and to understand the characteristics of each complaint. In the case of environmental damages, rather than environmental damage during construction, harmful substances or effects that can occur in completed facilities cause complaints from local residents, and opposition from environmental groups has a great effect on time and cost increase. As for safety damage, civil complaints related to prevention and countermeasures for safety accidents occur frequently, and additional construction affects cost increases. Through this study, it is possible to understand the serious complaints that are prone to conflict in public construction projects, their frequency, and the performance of the project.

• 한국건설관리학회논문집
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• 제21권1호
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• pp.70-77
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• 2020

국내에서 발생하는 공공갈등은 증가 추세이며, 갈등으로 인한 직·간접 피해가 크기 때문에 이를 줄이고자 다양한 연구가 진행되고 있다. 그러나, 기존 연구들은 갈등자체에 보다 중점을 두고 있어 갈등으로 인한 건설사업에 대한 영향에 대한 연구는 미흡한 실정이다. 또한, 대부분의 공공갈등은 대형 SOC 사업과정에서 발생하기에, 프로젝트 특성을 고려한 갈등연구가 필요하다. 따라서 본 연구에서는 프로젝트 특성과 공공갈등 특성 간 영향 관계의 중요도를 파악하였다. 문헌고찰과 전문가 자문을 통해 프로젝트와 공공갈등의 대표 특성을 4개씩 선정하였고, 두 집답의 특성 간 영향 관계 중요도를 Fuzzy AHP를 이용하여 분석하였다. 그 결과, 프로젝트 특성 중 SOC 건설사업 유형이 전반적 갈등특성에 가장 큰 영향을 미쳤다. 갈등특성 중 특히 갈등요인과 갈등단계가 건설사업 유형과의 영향 관계 중요도가 높게 나왔다. 본 연구결과를 통해, 프로젝트 특성에 따라 달라지는 갈등의 특성들을 고려한 갈등관리방안 수립할 수 있을 것으로 기대된다.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.628-634
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• 2009

It is a common practice in Hong Kong for the main contractors of local building projects to sublet most of the work to subcontractors. Consequently their roles have gradually transformed from a constructor to a manager of subcontractors. The outcomes of a project therefore depend heavily on the subcontractors' performance. However, most of the subcontractors complain that they are unable to efficiently and effectively operate due to site coordination problems, such as inaccurate site reference lines, caused by main contractors. The site problems may consume significant amounts of resources if practical solutions cannot be agreed by the project participants early enough. Rahim Organizational Conflict Inventory-II (ROCI-II) model was developed by M.A. Rahim that measure five types of conflict management style including Integrating, Obliging, Dominating, Avoiding and Compromising. This paper presents the questionnaire survey based on the ROCI-II model to rank the preference on the conflict management style adopted by the project representatives of the subcontractors in handling the site coordination problems and its impact to the time used to agree the solutions to the different types of site coordination problems with main contractor. The survey results show that most of the subcontractors' project representatives preferred to adopt the Compromising style to tackle the site coordination problems and the time used to agree the solutions with main contractor was influenced by the conflict management style adopted.