Korean Journal of Construction Engineering and Management (한국건설관리학회논문집)

Korea Institute of Construction Engineering and Management (한국건설관리학회)
권호 표지
DOI QR코드

DOI QR Code

Analyzing Characteristics of Construction Complaints with Construction Project Type

  • Lee, Ju-Hui (Department of Civil Engineering, Yeungnam University) ;
  • Lee, Changjun (Cost Engineering and Management Center, Korea Institute of Civil Engineering and Building Technology ) ;
  • Yun, Sungmin (Department of Civil Engineering, Yeungnam University)
  • Received : 2023.01.14
  • Accepted : 2023.04.21
  • Published : 2023.05.31
Download PDF
⟨ Previous Next ⟩

Abstract

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

Keywords

Acknowledgement

This research was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (NRF-2020R1F1A1070612) and the Korea Institute for Advancement of Technology (KIAT) grant funded by the Ministry of Trade Industry and Energy (P0008475).

References

  1. Bemmels, B., and Foley, J.R. (1996). "Grievance procedure research: A review and theoretical recommendations." Journal of Management, 22(3), pp. 359-384. https://doi.org/10.1177/014920639602200301
  2. Carretero-Ayuso, M.J., Moreno-Cansado, A., and de Brito, J. (2018). "General survey of construction-related complaints in recent buildings in Spain." International Journal of Civil Engineering, 16(12), pp. 1781-1796. https://doi.org/10.1007/s40999-017-0259-7
  3. Cho, S.B. (2012). "A Research on Solutions and Cause relate to the Conflict of Construction for Power Transmission Facilities : A Case Study on the pass area of Milyang-city in South Korea." Journal of Public Society, 2(2), pp. 128-168
  4. Doo, S.K. (2016). "A Study on the Reasonable public greivances Process of Construction Projects." Construction Issue Focus, 26.
  5. Eun, J.H. (2011). "Military Bases Siting Conflict Analysis: Study of Contrasting Through Discourse Analysis." Korean Public Administration Review, 45(4), pp. 55-85
  6. Goins, J., and Moezzi, M. (2013). "Linking occupant complaints to building performance." Building Research & Information, 41(3), pp. 361-372. https://doi.org/10.1080/09613218.2013.763714
  7. Hong, J., Kang, H., and Hong, T. (2020). "Oversampling-based prediction of environmental complaints related to construction projects with imbalanced empirical-data learning." Renewable and Sustainable Energy Reviews, 134, 110402.
  8. Hussain, S., Zhu, F., Ali, Z., and Xu, X. (2017). "Rural residents' perception of construction project delays in Pakistan." Sustainability, 9(11), 2108.
  9. Kang, C.G., Lee. J.Y., and Ha, J.M. (2008). "A Study on the Analysis of Change and Settlement Status of Civil Appeals in Building Construction" Journal of the Architectural Institute of Korea Planning & Design, 24(6), pp. 173-180.
  10. Kim, G.N. (2019). "A Study on the Improvement of Construction Claims and Disputes" Korean Journal of Construction Legal Affairs, 5, pp. 1-42. https://doi.org/10.31135/KSCLA.2019.5.1
  11. Kwon, J.S., and Son, C.B. (2006). "A Characteristic Analysis of Civil Appeals in Construction Project" Proceedings of the Korean Institute of Construction Engineering and Management, pp. 259-263.
  12. Lee, G.W. (2012). "In Search of a Better Resolution of Public Disputes in Korea Society." Research Institute for Coexistence & Collaboration, 1(1), pp. 69-102.
  13. Lee, J.H., and Choi, H. (2020). "An analysis of public complaints to evaluate ecosystem services." Land, 9(3), p. 62.
  14. Lee, Y.H. (2013). "A Study on the Cause and Resolution of Public Conflicts." Korean Public Management Review, 27(1), pp. 1-26. https://doi.org/10.24210/KAPM.2013.27.1.001
  15. Min, K., Jun, B., Lee, J., Kim, H., and Furuya, K. (2019). "Analysis of environmental issues with an application of civil complaints: The case of Shiheung City, Republic of Korea." International journal of environmental research and public health, 16(6), p. 1018.
  16. Moon, S., and Jo, H. (2018). "Improvement of Design Performance for the Minimization of Public Grievances Based on a Construction Public Grievance Breakdown Structure." Korean Journal of Construction Engineering and Management, 19(1), pp. 12-20.
  17. Olander, S., and Landin, A. (2008). "A comparative study of factors affecting the external stakeholder management process." Construction management and economics , 26(6), pp. 553-561. https://doi.org/10.1080/01446190701821810
  18. Oppong, G.D., Chan, A.P., Ameyaw, E.E., Frimpong, S., and Dansoh, A. (2021). "Fuzzy evaluation of the factors contributing to the success of external stakeholder management in construction." Journal of Construction Engineering and Management, 147(11), 04021142.
  19. Paek, J.S. (2002). "A Study on the Memorial Park in Seoul Metropolitan." Korean Society and Public Administration, 13(2), pp. 191-216.
  20. Styhre, A. (2010). "The culture of complaint in construction: affirmative reflections on its role and function." Construction management and economics , 28(7), pp. 797-803. https://doi.org/10.1080/01446191003789457