• Information Systems Review
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• v.13 no.1
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• pp.97-114
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• 2011

Two conceptually thorny issues in IT governance definition and understanding are examined and discussed. It is argued that the traditional IT governance definition, which defines governance in terms of the content of enterprise IT activity, is prone to logical inconsistency and indeterminacy. A new objectives-bound definition of IT governance is proposed as a remedy to the problem. It is proposed that the essence of the objectives-bound IT governance lies in making enterprise IT activity explicit, formal and subject to external scrutiny in its effort to achieve the effectiveness, transparency and accountability of IT. A conceptual apparatus called IT activity axes is employed to characterize and distinguish the different approaches to IT governance definition and understanding. It is suggested that IT governance can be defined using a simple frame of reference with logical consistency and coherence. The theoretical and practical implications of the IT governance definition are discussed at the end.

• Journal of Industrial Convergence
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• v.20 no.7
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• pp.73-78
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• 2022

This paper is a study on locality in architecture in Jeju with the theme of locality of architecture. This paper, as the last research paper in this series of studies, is a paper that verifies whether there is anything other than the locality revealed in the categories of 'hermeneutic' and 'phenomenal'. To this end, in this paper, the regional characteristics of the buildings of five Jeju IT companies were analyzed. As a result, the elements reflected in the architecture in terms of the locality of Jeju were quite insufficient. This can be seen as a result of the fact that the corporate image is important in terms of the architecture of an IT company. Nevertheless, if we summarize the elements that reflect the characteristics of Jeju in IT architecture, it is the wind and oreum used as architectural concepts, and Jeju stone used as the exterior finish. In conclusion, it could be seen that the regional characteristics of wind, oreum, and Jeju stone were used in IT architecture, and it was also found that these characteristics were within the scope of interpretive locality and phenomenal locality. Soon, it was found that the locality of Jeju architecture was within the hermeneutic and phenomenal category.

• Journal of Distribution Science
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• v.8 no.2
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• pp.13-22
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• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.816-826
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• 2008

IT 거버넌스(Governance)는 IT 관련 의사결정에 있어서 기업 내부 주체들의 권한과 책임, 의사결정 조직체계와 프로세스, 의사소통 방법, 의사결정 실현 체계, 조정과 통제, 그리고 의사결정에 대한 사후 평가 등을 통틀어 일컫는 말이다. IT가 기업 경영의 필수 인프라로 인식되고, 기업의 경쟁력 제고의 핵심 역량으로 자리잡으면서 IT 거버넌스의 중요성은 점차커지고 있다. 본 연구에서는 국내 주요 대기업들의 IT 거버넌스를 분석하였다. 4개의 국내 대기업들에 대한 심층 인터뷰를 바탕으로, 이들 기업들이 어떤 조직 체계와 과정, 의사소통 체계, 그리고 성과 측정 방법 등을 가지고 IT 관련 의사결정을 하는지를 살펴보았다. 국내 대기업들은 IT 서비스를 전문적으로 제공하는 IT 서비스 계열사를 이용하여 IT 기능을 아웃소싱하고 있었으며, IT 관련 최종 의사결정은 IT 전문 조직이 아닌 비즈니스를 담당하고 있는 경영자들이 하는 것으로 나타났다. 국내 대기업들의 IT 서비스에 대한 계약과 성과 측정은 서비스 수준 협약을 통해 이루어지고 있었으며, 국제적으로 인정되고 있는 프로젝트 관리 방법론과 균형성과 기록표 등도 널리 사용하고 있었다. 이러한 연구는 국내 대기업 내의 IT 서비스 전문 기업들의 미래 역할 정립과 정부 기관이나 공기업들의 IT 거버넌스 체계 확립에 있어서 벤치마킹 근거로 활용될 수 있다. 또한 국내 대기업들의 IT 거버넌스 체계의 효율성 등을 측정하기 위한 기초 자료로 이용될 수 있다.

• The Journal of the Korea Contents Association
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• v.17 no.2
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• pp.489-498
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• 2017

This study analyzed whether the suitability of strategy is playing a regulative role between IT characteristics & user characteristics and non-financial performance empirically. To this end, this study set up IT characteristics and user characteristics as independent variables, and set up non-financial performance as the performance variable of KMS, and also set up the suitability of the management strategy & informatization strategy of a business as moderating variables. This study defined the detailed factors in IT characteristics as IT maturity and IT/IS infrastructure while defining the detailed factors in user characteristics as perceived profit, organizing of learning, and user professionalism. In addition, this study defined non-financial performance as an organization member satisfaction, and KMS availability. As a result of the analysis, IT maturity & IT/IS infrastructure, which are defined as IT characteristics, and perceived profit, organizing of learning and user professionalism, etc., which were defined as user characteristics, were found to be variables playing a regulative role in non-financial performance.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.165-176
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• 2016

The purpose of this study is to examine the effects of the IT resources on the work efficiency and corporate performance in Mobile Smart-Work Environment with IT convergence Technology by applying the Resource-Based View. The study has an academic meaning by empirically analyzing the effects of factors identified based on the existing study on the IT resources in Mobile Smart-Work, and practical implications to identify how the significance of the Mobile Smart-Work used as a platform of variety industries in manufacturing, logistics, service, distribution, finance, public institutions, and so on positively affects improvement of corporate efficiency and performance. The results showed that IT Infrastructure and IT skills in the Mobile Smart-work environment were found to bring positive effects on individual work efficiency, and IT skills had positive influence on team work efficiency. Also, we confirmed the individual and team work efficiency positively affect financial and market performance of business firms. Finally, we expect that business firm equipped with IT resources in the Mobile Smart-Work environment with IT convergence Technology. It can improve this work efficiency and the performance, which leads to strengthening the core competency.

• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.91-96
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• 2006

최근 몇 년 사이 정부 내의 정보화 사업규모는 기하급수적으로 증가하고 있다. 국민의 정부시절 약 2,400억 규모의 정보화 예산이 참여정부에서는 약 9500억으로 증가한 사실이 이를 반증하는 증거이다. 그러나, 이러한 정보화 사업에 대한 투자규모에 비하여, 막대한 예산을 들여 진행되는 사업에 대한 지속적인 성과관리는 체계적으로 진행되지 않은 현실이다. 오히려 성과관리라는 것이 사업의 추진을 방해하는 부정적인 요소로 인식되기도 한다. 하지만, 정보화 사업에 대한 성과관리의 부재는 장기적으로 조직의 전략목표와 정보서비스와의 GAP을 심화시켰고, 결과적으로 막대학 IT 투자 전체에 대한 회의감만을 대두시키는 결과를 가져 왔다. 2006년 IT최대의 화두인 IT거버넌스 개념 역시 IT와 비즈니스의 GAP을 줄여 IT 서비스가 조직의 목표와 전략을 올바르게 지원하도록 IT운영을 하자는 것이 핵심사상이다. 이러한 IT거버넌스 실현의 중심에 IT 투자성과관리체계가 있다. 해양수산부는 IT투자성과관리체계구축을 통하여 정보화사업 전체 프로세스를 지원하며, 각 단계별 이력관리를 통해 매년 사업 담당자가 바뀌는 상황에서도 안정적인 사업의 추진이 가능하도록 하였으며, 각 사업에 대한 평가지표개발 및 평가체계 구축을 통해 사업계획, 시행, 종료 단계에서 과학적인 정보화 사업의 투자성과평가를 지원하는 체계를 마련하였다. 이러한 IT투자성과관리체계는 기 구축된 ITA, ITAMS, IT자산관리체계와 연동하여 해양수산부 IT거버넌스 실현에 이바지 할 것으로 기대된다.

• Information Systems Review
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• v.9 no.2
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• pp.149-168
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• 2007

As the need for quantitative qualities of IT investment performance heightens, numerous research organizations are developing various measurement methods for the quantitative evaluation and its currency value conversion. Corporations utilizing these methods to evaluate IT investment performance are gradually increasing. However, working-level staff in the corporations that have introduced the quantitative evaluation can not assure if the evaluation sufficiently reflects the actual effect provided by IT since the results arising from the conversion of currency value can't be visibly confirmed. This study tries to identify whether the quantitative evaluation of IT investment performance can be explained in terms of the level of consumer satisfaction proven by the qualitative evaluation by analyzing the level of consumer satisfaction and quantitative evaluation of a case company and identifying the correlation between them. As the result of the case study, the following points have been concluded. Firstly, the currency value of IT effect correlates with the level of consumer satisfaction. Secondly, in order to come up with a rational currency value of IT effect, developing an indicator as well as managing data on currency conversion that will enable the internal system's efficiency to become more quantitative is essential. Thirdly, IT ROI is not appropriate to compare the performance between systems and is utilized as a measurement standard for each system's performance and efficiency. Lastly, quantitative evaluation is still inadequate in the evaluation of the system's strategic side, and consumer satisfaction can be utilized as a supplementary method.

• The Journal of Bigdata
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• v.4 no.2
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• pp.141-158
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• 2019

Based on RBV(Resource Based View), IT of SMEs classified into IT resource and capabilities. And We confirmed that capabilities and resources affected each performance. In other words, based on the questionnaire of SMEs and IT professionals, divides capability from the overall IT resource that are possessed by SMEs. Among the four attributes (value, rare, non-substitutability, imperfect imitability) presented by Barney (1991), this study targeted at value and imperfect imitability and investigated how SMEs recognize IT resource and capability. Furthermore, this study tests how IT resource and capability influence corporate performance. The result of this study finds that resources that are needed on "Knowledge-based" are classified into IT capability, otherwise classified into IT resource. Analysis shows that server, DB(database), system administrators, programmers, CIO, BA were capabilities, Desktop PC, PC software, software for salary and accounting management, e-commerce, Homepage, and network inside th enterprise were resources. Secondly, this study reveals that both IT resource and IT capability affected company performance (employee satisfaction, CEO satisfaction). IT is certainly having an impact on corporate performance. In conclusion, resource can be either IT resource or IT capability based on they way of utilization. And both IT resource and IT capability have an influence on corporate performance (employee job satisfaction, CEO satisfaction). Therefore, when considering IT investment, a company can purchase necessary IT resource and actively utilize it to be IT capability, which can have an influence on corporate performance in return.

• Journal of Digital Convergence
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• v.14 no.7
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• pp.93-102
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• 2016

The purpose of this study is to examine the effects of the Mobile Smart-Work IT resources on the work efficiency based on moderating effects of the perceived usefulness in the Resource Based View. The study has academic meanings and practical implications that studied widely based on moderating effects of the perceived usefulness through the Hierarchical regression furthermore on the existing study on hypothesis by standard multiple regression. The results showed that IT Infrastructure in the Mobile Smart-work IT resources by moderating effects of the perceived usefulness was found to bring positive effect on individual work efficiency and teamwork efficiency. On the other hand Business Application was found to bring positive effect on teamwork efficiency. Therefore, we expect that business firm and employees actively use the effects of the perceived usefulness with the trust that Mobile Smart-work IT resources bring positive effects on the work efficiency. It can improve this work efficiency and lead to strengthening the firm competitiveness.