• Title/Summary/Keyword: IPA:Importance-Performance

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Research on the Development of the National Competency Standards(NCS) for Security (경비분야 국가직무능력표준(NCS) 개발에 관한 연구)

  • Kim, Min Su;Kim, JongMin
    • Convergence Security Journal
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    • v.15 no.1
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    • pp.115-138
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    • 2015
  • Expenses in the form of personnel expenses in the past, in modern times, machine guards to gradually transition has been. This is because the machine guard is more efficient than personnel expenses. But due to false alarms, despite the high expectations of the effects of electronic security in the operation of the electronic security system due to factors that hinder the development of machine guards growth slows. Defect removal aspects of this paper, using IPA (Importance Performance Analysis) techniques to study the operation of electronic security systems and its importance in the development of machine guards, look at how high the technical aspects of electronic security systems composite type of malfunction to minimize crime sensor are presented.

A STUDY ON IMPROVEMENT PLANS USING USER DISSATISFACTION FACTORS IN ASTRONOMICAL SCIENCE MUSEUM - Focusing on the case of Geochang Wolseong Space Creative Science Museum - (천문과학관의 이용자 불만요인을 활용한 개선방안 연구 - 거창월성우주창의과학관 사례를 중심으로 - )

  • HAN-HO JEONG;YONGGI KIM
    • Publications of The Korean Astronomical Society
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    • v.38 no.3
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    • pp.99-110
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    • 2023
  • In this study, complaints from visitors in the science museum satisfaction survey were categorized into four primary factors and ten sub-factors. This categorization aimed to provide recommendations for enhancing the Geochang Wolseong Space Creative Science Museum as an illustrative case study. Futhermore, the study examimed the relative importance of each factor by surveying 90 science museum visitors. The following results are obtained. Firstly, it was evident that the Geochang Wolseong Space Creative Science Museum requires urgent improvement. Certainly, in the primary factors, issues related to the utilization environment emerged as the most significant sources of dissatisfaction, while in the sub-factors, the adequacy of fees was identified as the most prominent concern. Secondly, through the result of the IPA (Importance-Performance Analysis) of the complaint factors, four primary issues were identified as top priorities for consideration: fare adequacy, lack of convenient facilities, in sufficient publicity, and a lack of distinctiveness compared to similar facilities. Lastly, when analyzing the relationship between complaints and overall satisfaction, factors related to human service, environment, and educational content had negative effects. In contrast, factors associated with science museum operation exhibited a different trend, suggestinga structural impact relationship with the overall impact of complaints.

A Study on the Perception and Satisfaction with School Food Service among High School Students in the Busan and Kyungnam Area (부산.경남지역 고등학교 학생들의 급식 중요도와 만족도에 관한 연구)

  • Kim, Young-Hun;Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.15 no.2
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    • pp.338-347
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    • 2009
  • The purpose of this study was to evaluate student's perception of their high school foodservice in the Busan and Kyungnam area. For this study, questionnaires were distributed to 254 students in 6 high schools in the Busan and Kyungnam area. The students assessed the importance and performance of school foodservice at 3.90/5.00 and 3.25/5.00 respectively. The importance mean scores of students were showed significantly(p<0.001) higher in sanitation and freshness of food items than any other factor while showed lowest in the frequency of dessert offering and the diversity of dessert items. The analysis result revealed that two factors, the diversity of dessert items and the harmony of main dishes and desserts, should be urgently improved. This result is expected to provide a school foodservice management team with useful information in its food service operation.

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Assessment of ASP-PMIS Quality in Korea

  • Lee, Seul-Ki;Yu, Jung-Ho
    • Journal of Construction Engineering and Project Management
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    • v.1 no.3
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    • pp.9-17
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    • 2011
  • Web-based PMIS (Project Management Information System) has played significant role in construction management processes in Korea. As the use of web-based PMIS increases, regular quality assessment to identify user's requirements is necessary. However, there have been rare research efforts for quality assessment of web-based PMIS. This study aims to assess the quality of web-based PMIS, especially ASP-PMIS (Application Service Provider based PMIS) that is widely used in Korean construction industry. The assessment factors of ASP-PMIS quality were adopted from previous research and empirically confirmed using exploratory factor analysis. ISA (Importance-Satisfaction Analysis), which is a variation of original IPA (Importance-Performance Analysis), were selected for the assessment and analysis method in this research. A total of 253 completed questionnaires, composed of 23 assessment items, were collected from the ASP-PMIS users in Korea (construction managers and constructors), and they were used to analyse the quality of the systems. Some possible contributions of this research are: it introduces a simple and easy-to-use tool for assessing the quality of ASP-PMIS with a set of quality assessment factors that are selected from previous researches and empirically tested; it provides the quality assessment results of ASP-PMIS in Korea so that ASP-PMIS providers in Korea can understand the users' opinion on their systems; it also identified that the urgent factors that require immediate attention to improvement. However, further researches are to be required on the following areas: enhancing the quality assessment factors in terms of their relation to the success of ASP-PMIS and to the users' performance; assessing and analyzing the quality of individual ASP-PMIS; establishing continuous improvement systems institutionally and instrumentally.

Asymmetric Impact of IS Quality on User Satisfaction: Development of Resource Allocation Strategy of e-Government in Agriculture

  • Park, Heun Dong;Kim, Haneul
    • Agribusiness and Information Management
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    • v.5 no.1
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    • pp.42-54
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    • 2013
  • Information System (IS) Success Model proposed by DeLone and McLean is applied as a successful operation tool of information system, with its basic assumption of symmetric relationship between independent variables and dependent variables of the structural equation modeling. However, because previous studies have proved asymmetry of quality factors' influence structure on dependent variable by applying three-factor analysis, this study examined asymmetry of impact structure of quality factors introduced in IS Success Model on user satisfaction. Also the study applies structure equation modeling (SEM), three-factor analysis and importance and performance analysis (IPA) to develop resource allocation strategy for IS success. The study is able to provide IS practitioners with strategic implications for allocating and managing limited resources more effectively.

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Recognition Survey for Quality Improvement of Ground Handling Service - Focused on Incheon International Airport - (지상조업서비스 품질 제고를 위한 인식조사 -인천공항을 중심으로-)

  • Park, Jung-Hee;Choi, Yu-Jin
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.2
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    • pp.116-122
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    • 2018
  • Due to the opening of Incheon International Airport Terminal 2, the operation range of ground operators is expanding and the workload is increased, which may cause a deterioration of the operation quality. Airline and airport corporations are concerned about safety delays as well as delays in flight due to delays in operations. Air traffic demand at Incheon International Airport is expected to increase steadily in the future. Therefore, this study intends to derive quality improvement plan by investigating the perception of stakeholders about the status of fishing service in order to improve service quality of Incheon airport ground handling company. The results of the analysis are expected to be used as basic data for improving quality of service.

Quality Dynamics Using a Modified Satisfaction Index (수정된 고객만족지수를 이용한 품질속성의 동태성 분석)

  • Song, Hae-Geun;Kim, In-Joo
    • Journal of the Korean Society of Industry Convergence
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    • v.25 no.1
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    • pp.37-45
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    • 2022
  • It is well known that the Kano model measures customer satisfaction and classifies quality attributes into must-be, attractive as well as one-dimensional. The main purpose of this study is to investigate the dynamics of e-learning quality attributes by applying the proposed method using Kano's satisfaction index in the rapidly changing online learning environment. For this, the current study examined 27 e-learning quality attributes and conducted a comparative study using Kano's results obtained in 2013 and 2020. The result shows that the dynamics of quality attributes suggested by Kano(2001) is confirmed in the case of e-learning. The proposed approach shows better results in terms of Kano's direct classification method, and has potential application areas such as IPA(Importance-Performance Analysis) in the area of risk assemement. Some suggestions for better understanding of the proposed SI-DI diagram are also included in this study.

Different Perception on Product Attributes of HMR: Focusing on College Students and Consumers (가정간편식의 제품속성에 대한 인식차이: 대학생들과 소비자를 중심으로)

  • Yang, Hoe-Chang;Kim, Jong-Baek;Kim, An-Sik
    • Journal of Distribution Science
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    • v.14 no.2
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    • pp.47-56
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    • 2016
  • Purpose - The purpose of this study is to investigate the difference in the degree of significance and satisfaction perceived by college students and ordinary consumers on the HMR product attributes. Comparison of the difference on HMR product attributes between ordinary consumers and college students who belong to the current and future consumption groups of HMR will provide information for clear marketing strategies and PR on target consumers from the aspects of companies. Also, overall difference on HMR was investigated through IPA(importance-performance analysis) on significance and satisfaction with each product attribute. This result will provide information to food companies that produce or supply HMR products to be supplemented and improved. Finally, IPA was conducted between groups on product attribute to find which difference exists between groups. This result is also expected to provide crucial information to companies as suggested in the first purpose. Research design, data, and methodology - The procedure of analysis is as follows. First, independent sample t-test was conducted on the significance and satisfaction on HMR product attributes. Second, with using IPA, the significance and satisfaction on HMR product attributes of the respondents were checked to investigate marketing strategy direction on overall HRM products. Third, the difference between generations was verified using IPA on the college student and consumer groups. According to this result, the direction of marketing strategy on HRM products was to be proposed to food companies. Results - It was known that consumers consider HMR product attributes statistically and significantly such as nutrient content(nutrition), country of origin, brand, main raw material, packaging, and awareness of manufacturer. They keep after purchase more importantly than college students who considered only volume and price than consumers. In comparison with the difference in satisfaction on HMR product attributes, the college student group was more satisfied than ordinary consumers only in flavor, condition of food additives, and volume. Also, HMR related food companies must maintain taste, cooking method, manufacturing date, expiration date, and safety on current products continuously. Finally, as a result of analysis from the groups, the attributes such as cooking method, manufacturing date, expiration date, and safety were considered significantly with high achievement by the two groups. It was known that college students considered food texture to be important, but consumers considered storage method to be important after purchasing it. Conclusions - There is necessity to differentiate effectiveness of products when releasing HMR products subject to consumers and college students. The result will give great assistance to the improvement of companies, produce or supply HMR products. It will also provide entry strategies on target groups of companies that are planning for entry. The factors that consumers commonly considered not to be significant were brand, package form(appearance), cooking time, and sale(purchase) location, which were found in the comparison with the groups that awareness about manufacturers and storage method after purchase corresponded to college students and that distribution route corresponded to ordinary consumers.

Study on Geostatistical Method for an Effectiveness Analysis on Carbon Reduction Policy - Focusing on the Carbon Point System (탄소저감정책 효과분석을 위한 공간통계기법 적용방안 연구 - 탄소포인트제도를 대상으로 -)

  • Hwang, Hae-Seong;Joo, Yong-Jin;Koh, June-Hwan
    • Spatial Information Research
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    • v.20 no.1
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    • pp.71-80
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    • 2012
  • Carbon Point system is Climate Change Action Program by providing incentives in proportion to voluntary reduction of energy consumption such as electricity, gas and water for houses, commercial facilities. So far, existing researches have been limited to construction of GHG(Green House Gas) Inventory and have little attention to empirical impact analysis on carbon reduction policy regarding the residential section. Therefore, this paper is intended to provide convincing findings of impact analysis on carbon reduction, revolving around the carbon point system. For this, we firstly calculated the carbon emission by using electricity and gas usage data in household targeting to Seongbuk-Gu. Carrying out IPA and spatio-temporal analysis. Then, we are capable of visualizing spatial patterns from 2007 to 2009 as a macro analysis. Following that, we explored the effect on carbon point system through Ex ante-Ex post Analysis by paired t-test. To conclude, we can spatially identify the distribution with a significant difference between carbon emissions according to energy use as a micro analysis by Hot Spot to Analysis on point entities. It is to be hoped that this method will be utilized to establish various policies and to evaluate the effect of reduction of GHG.

A study on the Activation Plan for On-line Shopping Mall handing Fresh Logistics (신선물류 취급 온라인 쇼핑몰업체의 활성화 방안에 대한 연구)

  • Park, Sung-Hoon;Nam, Tae-Hyun;Cha, Young-Doo;Lee, Su-Hwan;Yeo, Gi-Tae
    • Journal of Digital Convergence
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    • v.15 no.8
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    • pp.103-114
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    • 2017
  • With the development of IT technology and the establishment of logistics infrastructure, online shopping market and online fresh food market are growing. The purpose of this study is to find a plan to activate Fresh Logistics through online shopping mall using BCG matrix and Importance Performance Analysis for online shopping companies. Firstly, the BCG matrix results Companies in 'cash cow', 'question mark', and 'dog' areas are in need of improvement. In order to improve this situation, it is necessary to activate the Fresh logistics market which is currently growing. Fresh logistics can be activated by investing in the maintenance and strengthening areas and key investment areas by minimizing the expenditure on the non-priority and excess areas according to the results of IPA. Therefore, it is expected that online shopping companies will be improved by activating online shopping market and online fresh logistics market.