• 제목/요약/키워드: I-S Gap Analysis

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중요도-만족도 격차분석을 이용한 품질 속성의 우선순위 결정 (Prioritizing quality attributes using I-S Gap analysis)

  • 송해근;임성욱
    • 품질경영학회지
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    • 제43권2호
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    • pp.127-140
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    • 2015
  • Purpose: To obtain the area for improvement, the Importance-Performance analysis(IPA) uses relatively simple questions, that is, satisfaction and importance at attribute level. However, no attempt has been made to consider the gap between own company's performance and those of competitors in IPA, in the field of quality management. This study is aimed to suggest a new prioritizing method for improvement and to test for validity of the proposed technique. Methods: This study used data collected from Song and Lim(2015), which is satisfaction of employees, customers and competitors as well as importance data for 7 quality attributes of K animal hospital. A correlation comparison with other priority methods such as Bacon(2003)'s model and Matzler and Hinterhuber(1998)'s QI index is conducted. Results: The priority results by the proposed method shows better in correlation coefficient with customer perceived priority for improvement than other methods. Conclusion: From the result of the current study, it can be concluded that the result of the proposed method is valid, while it is relatively easy to understand and analyze, and therefore no additional survey is necessary for improvement priority.

과학 학습의 지식구성 과정에 대한 실제적 인식론 분석 (Practical Epistemology Analysis on Epistemic Process in Science Learning)

  • 맹승호
    • 한국초등과학교육학회지:초등과학교육
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    • 제37권2호
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    • pp.173-187
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    • 2018
  • The purpose of this study is to clarify the specific terms of epistemic and epistemological by reviewing the literature on epistemological understanding of science learning, examine the necessity of epistemic discourse analysis based on the view of social epistemology, and provide an exemplar of practical epistemology analysis for elementary children's science learning. The review was conducted in terms of meaning and terminology about epistemic or epistemological approach to science learning, epistemology of/for science, and methodologies for epistemic discourse analysis. As an alternative way of epistemic discourse analysis in science classroom I employed practical epistemology analysis (by Wickman), evidence-explanation continuum (by Duschl), and DREEC diagram (by Maeng et al.). The methods were administered to an elementary science class for the third grade where children observed sedimentary rocks. Through the outcomes of analysis I sought to understand the processes how children collected data by observation, identified evidence, and constructed explanations about rocks. During the process of practical epistemology analysis the cases of four categories, such as encounter, stand-fast, gap, and relation, were identified. The sequence of encounter, stand fast, gap, and relation showed how children observed sedimentary rocks and how they came to learn the difference among the rocks. The epistemic features of children's observation discourse, although different from scientists' discourses during their own practices, showed data-only conversation, evidence-driven conversation, or explanation inducing conversation. Thus I argue even elementary children are able to construct their own knowledge and their epistemic practices are productive.

곱모형에 의한 외식업 서비스품질 5차원이 고객만족도, 재방문의도 및 고객애호도에 미치는 영향 (A study on the effects of DINESERV's 5-dimensions by multiply-model on satisfaction, revisit intention and customer loyalty)

  • 조윤식
    • Journal of the Korean Data and Information Science Society
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    • 제20권2호
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    • pp.273-281
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    • 2009
  • 갭모형은 구매전 기대와 구매후 성과 사이의 차이가 고객만족도와 같은 종속변수에 대한 영향을 이해하려는 기대불일치 패러다임에 근거한 것이다. 이러한 패러다임과는 달리 Bhote는 갭모형 대신에 곱모형을 제안하였다. 곱모형은 구매전 중요도와 구매후 성과를 곱하여 구하는 고객만족도지수에 근거한 것이다. 본 연구는 Bhote의 곱모형을 외식업에 적용한 것이다. 본 연구의 목적은 곱모형에 의한 외식업의 서비스품질의 5차원이 고객만족도, 재방문의도, 및 고객애호도를 설명하는 모형의 독립변수로 적합한지의 여부를 검정하는 것이다. 모형검정을 위해 회귀분석의 F-값이 활용되었다. 분석결과 곱모형은 적합한 것으로 나타났다.

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A numerical analysis on the performance of buckling restrained braces at fire-study of the gap filler effect

  • Talebi, Elnaz;Tahir, Mahmood Md.;Zahmatkesh, Farshad;Kueh, Ahmad B.H.
    • Steel and Composite Structures
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    • 제19권3호
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    • pp.661-678
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    • 2015
  • Buckling Restrained Braces (BRB) have been widely used in the construction industry as they utilize the most desirable properties of both constituent materials, i.e., steel and concrete. They present excellent structural qualities such as high load bearing capacity, ductility, energy-absorption capability and good structural fire behaviour. The effects of size and type of filler material in the existed gap at the steel core-concrete interface as well as the element's cross sectional shape, on BRB's fire resistance capacity was investigated in this paper. A nonlinear sequentially-coupled thermal-stress three-dimensional model was presented and validated by experimental results. Variation of the samples was described by three groups containing, the steel cores with the same cross section areas and equal yield strength but different materials (metal and concrete) and sizes for the gap. Responses in terms of temperature distribution, critical temperature, heating elapsed time and contraction level of BRB element were examined. The study showed that the superior fire performance of BRB was obtained by altering the filler material in the gap from metal to concrete as well as by increasing the size of the gap. Also, cylindrical BRB performed better under fire conditions compared to the rectangular cross section.

공간 고조파를 고려한 L.I.M.의 특성해석에 관한 연구 (A study on the characteristics analysis of L.I.M. considering space harmonics)

  • 임달호;김규탁;김윤현
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 1988년도 추계학술대회 논문집 학회본부
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    • pp.325-328
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    • 1988
  • Until now to analysis of LIM first winding current distribution is assumed to be finite sinusoidal current. But this method have demerits to learn the difference of LIM's characteristics which is produced by difference of winding method. So in this paper amodel of which period is the length core and air gap mmf of this winding current developed to fourier series, then mmf which contain air gap mmf is obtained this mmf is transformed to current sheet and the analysis result which are obtained by using sinusoidal first current and proposed method are compared.

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인버터 구동유도전동기의 공극길이 변화에 따른 특성해석 (The Characteristic Analysis of An Inverter-Fed Induction in Variation of Airgap Length)

  • 김재우;권병일;홍숙현;김병택;우경일
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 2001년도 하계학술대회 논문집 B
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    • pp.816-818
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    • 2001
  • This paper shows the characteristic analysis for an inverter fed induction motor by the 2-D F.E.A. in variation of the air gap length. Harmonic effects of the induction rioter with different air gap length driven by the 6 step voltage of inverter ate investigated. And the results of the characteristic analysis on the inverter fed induction motor are compared with those of sinusoidal voltage fed motor.

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위탁급식전문업체의 운영관리 인프라 시스템에 대한 본사와 업장 측면에서의 중요도, 지원도, 활용도 탐색 (Importance, Support and Application for Contract Foodservice Management Company′s Infra-System in the Viewpoint of Headquarters and Branch Office)

  • 양일선;박문경;한경수;채인숙;박소현;이해영
    • 대한지역사회영양학회지
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    • 제9권2호
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    • pp.233-240
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    • 2004
  • This study was design to grope the suggestions leading synergic effects by bridging the gap between headquarters and branch office, and so to identify the infra-system of contract foodservice management company (CFMC) necessary for operating any kind of branch office including school, hospital and business and industry (B&I). Among 8 categories consisted of infra-system in CFMC, 'C8. Evaluation & analysis for branch office's operation' was the most important category in the headquarter's viewpoint, while 'C3. Sanitation management system' was the most important category in branch office's viewpoint. In support and application, 'C3. Sanitation management system' was the highest category in both headquarters and branch offices including school, hospital and B&I. As a result of analysis on gap between main and branch office in importance, support and application in 8 categories, the efforts of communication and community of perception for infrastructure were needed, because 'C4. Education & training for human resource management (HRM) system' and 'C8. Evaluation & analysis for branch office's operation' in importance, 'C2. Menu management system', 'C4. Education & training for HRM system', 'C6. Facility & utility support system' and 'C8. Evaluation & analysis for branch office's operation' in support had a gap. Correlation analysis to grasp the relation between importance of infra-system and headquarters' support or branch office's application showed that headquarters's importance and support were correlated positively in 'C3. Sanitation management system', 'C6. Facility & utility support system', 'C7. Customer satisfaction management system' and 'C8. Evaluation & analysis for branch office's operation' and branch office's importance and application were correlated positively in 'C1. Procurement & food processing system', 'C5. Management Information system', 'C7. Customer satisfaction management system' and 'C8. Evaluation & analysis for branch office's operation'. Lastly, 'C6. Facility & utility support system' in the branch office of school and hospital and 'C2. Menu management system' in the branch office of B&I were high in importance, low in support and application, therefore Intensive support for these categories was needed. In conclusion, continuous check and improvement for categories, which were identified as an urgent problems to be solved in this study, among infra-structure qualifying for CFMC, would enable contract foodservice industry that has grown quantitatively till now to grow qualitatively.

흰쥐 모델에서 하이알루론산을 채운 정맥도관의 신경재생에 관한 연구 (Nerve Regeneration Using a Vein Graft Conduit filled with Hyaluronic Acid in a Rat Model)

  • 서보익;김상우;정호윤;김일환;양정덕;박재우;조병채
    • Archives of Plastic Surgery
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    • 제34권3호
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    • pp.279-284
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    • 2007
  • Purpose: The vein graft was considered as a useful conduit for nerve defect. But the problem is that it might be collapsed in long vein graft state. A new experimental model using vein graft filled with hyaluronic acid was considered. Methods: Thirty rats were used for the experimental animal. In group I, one side of the femoral nerve was exposed and a segment was removed about 15mm. The neural gap was connected with nerve graft. In group II, the nerve gap was connected with vein graft only. In group III, the nerve gap was connected with vein graft filled with hyaluronic acid. A walking track analysis was made periodically for 2 months and NCV(nerve conduction velocity) was executed at the end of the experiment. And morphologic studies were also done for all groups Results: In a walking track analysis, the toe-spread was widen and the foot-length was lengthened. The recovery of the toe-spread and foot length was checked 2 weeks interval, periodically for two months. The SFI (sciatic function index) was $-52.5{\pm}8.2$ in group I, $-68.1{\pm}4$ in group II, $-55.3{\pm}7.9$ in group III. In electrophysiological study, NCV(nerve conduction velocity) was $26.71{\pm}3.11m/s$ in group I, $17.94{\pm}4.35m/s$ in group II, $25.69{\pm}2.81m/s$ in group III. The functional recovery in group I and III was superior to that the group II statistically(p < 0.05) Under electromicroscopic study, the number of the myelinated axons were $1419.1{\pm}240$ in group I, $921.7{\pm}176.8$ in group II, $1322.2{\pm}318$ in group III. The number of the myelinated axons were much more in group I and III than group II statistically (p<0.05). Conclusion: This study suggested that the vein graft filled with hyaluronic acid is more effective than vein graft only for the conduit of the nerve gap. It was thought that the technique could be used in clinical cases with nerve defects as an alternative method to classical nerve grafts.

본사 자원과 메커니즘의 유사성과 격차가 합작투자기업의 학습효과에 미치는 영향 (The Effect of Resource, Mechanism Relatedness and Gap on International Knowledge Transfer)

  • 조형기
    • 지식경영연구
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    • 제11권4호
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    • pp.41-66
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    • 2010
  • This research examines the effect of the relatedness and the gap between Resources and mechanisms on effectiveness of inter-organizational knowledge transfer. According to the literature, there has been a competing theory between two claims; one is that inter-organizational knowledge transfer will be more effective due to the reduction of the transaction cost as the relatedness increases. And the other is that the mutual complementarity of different organizational characteristics will increase synergy. In total, the relatedness and the gap of the Resource and mechanism makes the inverted U-shaped relationship with the inter-organizational knowledge transfer. As the result of empirical analysis about 109 Korean-based Joint Ventures entered country, it shows that the relatedness of parent company's production Resources, learning mechanisms, and coordination mechanisms made the inverted U-shaped relations with the inter-organizational knowledge transfer and the gap of production Resources and adjustment mechanism formed the same relationship. However, the U-shaped relationship has been established in the relatedness of market Resources, but the gap of market Resources and the learning mechanism was not statistically significant. Through this study, I can draw a best conclusion that the inter-organizational knowledge transfer will be more effective when the relatedness and the gap of management resources and mechanisms is in optimal level. However, when it comes to market Resources, it can be inferred that the result could be the opposite because the partner country's market environment would be different.

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Steel D&I Can 몸체성형을 위한 FEM 해석 (Finite Element Analysis for the Body-making Process of Steel D&I Can)

  • 정성욱;정창규;남재복;진영술;한경섭
    • 대한기계학회:학술대회논문집
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    • 대한기계학회 2001년도 추계학술대회논문집A
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    • pp.459-464
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    • 2001
  • The main object of this study is to develop a reliable FEM simulation technique for the analysis of Steel D&I Can bodymaking process using ABAQUS software. The body making process includes drawing, redrawing, 3 step ironing, doming. The newly developed FEM code in this research is based on the previous research achievement of POSCO for the drawing, redrawing and ironing process. The analysis is performed using two dimensional axisymmetric elements to analyze the punch force, the height of can, the distribution of residual stress and strain. The effect of blank thickness, gap of ironing die is also analyzed.

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