• Asia pacific journal of information systems
• /
• 제20권2호
• /
• pp.1-21
• /
• 2010

e-Government is an innovative phenomenon around the globe for refurbishing public administration. Research to date, however, has been deficient in empirical studies of the factors that emerge out of the interplay of structure and human interactions responsible for successful implementation of e-Government projects. From the perspective of structuration theory, this study examines and explains the impact of this interplay in the implementation of an e-Government system, eSeva for local administration at one of the Indian state, The results suggest that the success of implementation of e-Government projects can be conceptualized as the outcome of persisting constructive interrelationships among the human, programmatic and institutional elements of e-Government and the critical learning and adaptation as a result of efforts at the structuration level.

• Asia pacific journal of information systems
• /
• 제20권1호
• /
• pp.1-31
• /
• 2010

One of the prominent challenges of e-government identified in developing countries is low level of ICT literacy and skills of e-government users. For those countries at the nascent stage of e-government development, it is crucial to identify and provide e-skills needed from the demand side. However, prior research has mostly focused on the supply side of e-skills, ignoring the consumption side of e-skills. In addition, no user centric approach for e-skills identification and development for e-service consumption, with respect to the stages of e-government development, have been proposed and validated. The purpose of this article is thus to: 1) Identify skills required for e-services utilization by all participants-citizens, public, and private sector employees-involved in G2C, G2B, and G2E e-government relationships respectively; assuming they are consumers of e-government and to 2) Propose and validate an user-centric approach for e-skills identification and development based on stages of e-government utilizing the Delphi method. As a result of the study, a comprehensive list of e-skills (N = 81) was generated. We found that e-skills required for e-service consumption are not merely technical; they include a wide variety of related skills that can be applied to enhancing e-skills. Therefore, the findings can serve as a standard curriculum for training and educating both citizens and government employees in developing countries. Moreover, the findings of this research may also facilitate international organizations in indentifying and measuring citizens' readiness for e-government in terms of e-skills.

• Journal of Information Technology Applications and Management
• /
• 제20권1호
• /
• pp.19-41
• /
• 2013

This study analyzed the users acceptance of e-Government services. Many IT(Information Technology) adoption studies appeared the TAM(technology adoption model) of Davis[1989] as a theoretical background. The TAM composed of three factors those are the perceived easy of use, the perceived usefulness, and intention to adoption of IT. However, TAM did not explain the consequences of intention to adoption and antecedents of the ease of use and usefulness in IT adoption. To overcome limitations of TAM, many technology acceptance studies done. In this study, the researcher suggested the IT acceptance model for explaining users adoption of e-Government service based on the model of IT acceptance of Wixom and Todd[2005]. The model of Wixom and Todd[2005] based on the TAM of Davis[1989], IT adoption model of Taylor and Todd[1995] and, IS(Information Systems) success model of Delone and Mclean[1992, 2003]. For testing our research model, the researcher collected data from 200 users of e-Government services. The researcher analyzed in measurement model and structural model using statistical software. This study analyzed relationships among interaction, information quality, Web systems quality, satisfaction, ease of use, usefulness, and attitude to explain and predict influences of the users acceptance of e-Government services. The results of this study will provide useful information about develop a strategy for usage spread of e-Government services.

• 한국IT서비스학회지
• /
• 제20권2호
• /
• pp.1-11
• /
• 2021

As a key of access to public participation and information, e-government is taking the active role of public service by relevant laws and policy measures for universal use of e-government websites. To improve the accessibility of web contents, the level of deriving the results for each detailed evaluation item according to the Korean web contents accessibility guideline is carried out, which is an important factor according to the detailed evaluation items for each website property and requires data-based management. In this paper, detailed indicators are analyzed based on the quality control level diagnosis results of existing domestic e-government websites, and the results are classified according to high and low to propose new improvement directions and induce detailed improvement. Depending on the necessity of management according to the detailed indicators for each website attribute, not only results but also level diagnosis to strengthen web service quality suggests directions for future improvement through accurate detailed analysis and research for policy feedback. This study ultimately makes it possible to expect government system management based on predicted data through deduction history management based on evaluation score data on public websites. And it provides several theoretical and practical implications through correlation and synergy. The characteristics of each score for the quality management of public sector websites were identified, and the accuracy of evaluation, the possibility of sophisticated analysis, such as analysis of characteristics of each institution, were expanded. With creating an environment for improving the quality of public websites and it is expected that the possibility of evaluation accuracy and elaborate analysis can be expanded in the e-government performance and the post-introduction stage of government website service.

• 한국컴퓨터정보학회논문지
• /
• 제20권8호
• /
• pp.45-52
• /
• 2015

To solve the problem of low inter-operability of systems and low reusability caused by not being standardized and common-shared development foundation between software developers, the government has proposed e-Government(eGov) standard framework. However, the development method based on eGov standard framework is not easy to learn and to use fluently, because it is so dissimilar the existing traditional development method. In this paper, we propose an approach for developing web applications by reusing common components of eGov standard framework, and describe about the case study of developing Can_Pro(Computer Aided Nutritional analysis program for Professionals) based on eGov standard framework. Consequently, we show improvement in productivity and reduction budget through reusability of common components and eGov standard framework.

• Journal of Platform Technology
• /
• 제10권3호
• /
• pp.11-20
• /
• 2022

South Korea is now recognized as a world leader in the field of digital government thanks to a president who had insight in the field of e-Government more than 20 years ago. Today, many countries around the world are establishing various strategies to cope with the great digital transformation beyond the industrial society and the information society. The Korean government is also establishing and promoting digital government policies to respond to such a global digital transformation. In South Korea, the digital platform government policy began in 2022. Therefore, it is an early stage of policy formation, and many details are not well known yet. Recently, the Korean government announced the vision, three goals, and five strategies for realizing a digital platform government. And specific digital platform government projects that can be implemented are selected. In order to successfully implement a digital platform government, the following three policies should be prioritized. First, the digital platform government should be approached from the perspective of total government innovation, not industry revival. Second, the political perspective should be excluded from ICT policy. Third, the vision and strategy of the digital platform government should be established and clearly presented to the public. And based on this, strong governance should be formed and strongly promoted centered on the leadership of the president.

• 정보화정책
• /
• 제20권2호
• /
• pp.39-59
• /
• 2013

그동안 전자정부의 지식관리 연구는 주로 조직 내적인 것에 국한하여 왔다. 그러나 최근 시민중심적이고 시민주도적인 패러다임으로의 변화와 웹 2.0 커뮤니케이션의 발달로 조직내부에서 정부와 시민 간 조직외부로의 지식관리의 문제가 중요한 영역으로 부각되고 있다. 이에 일련의 지식강화포털 연구는 시민을 대상으로 하는 포털 상에서의 지식강화가 필요하다는 인식에서 출발하며, 이를 통해 전자정부포털의 유용성을 향상시킬 것을 가정한다. 지식강화와 전자정부(포털)는 각각의 영역에서는 폭넓게 논의되어 왔으나, 두 영역이 만나는 맥락(Joint Context)에서 이러한 구조에 대해 소개한 연구는 드물다. 이를 위하여 본 연구는 전체론적인 접근방식으로 기존의 관련 논의들의 이론적 구조화를 통해 전자정부포털 상에서의 지식강화를 위한 개념적 프레임워크를 도출하는 것을 목적으로 한다. 본 프레임워크는 3개의 변환 단계로 구성되는 지식강화포털의 진화적 경로를 제안하고 있으며, 이는 향후 지식강화포털 프로젝트를 구현하는데 있어 기본적인 참조모델로서 활용될 수 있을 것이다.

• 한국IT서비스학회지
• /
• 제7권1호
• /
• pp.237-254
• /
• 2008

Government itself produces a vast amount of highly valuable information, and the internet increases its potential social and economic value. So far, government provide web services that is web 1.0 style. To meet the user's needs, that is online collaboration and sharing, government web services also change to web 2.0. This paper argues that government could now grasp the opportunities that are emerging in terms of web 2.0. Current policy and action is not yet adequate to grasp these opportunities. So, this study focused on the strategic development of electronic government services based on web 2.0. For the purpose, we reviewed the web 2.0 cases and former electronic government services. And then, we defined government 2.0 that is electronic government services based on web 2.0, and provided reference model of government 2.0. Government 2.0 reference model will help the administrators to find better ways to use the technological infrastructure and save efforts for trial and errors from the lack of systematic approach.

• 한국전자거래학회지
• /
• 제12권2호
• /
• pp.31-45
• /
• 2007

지난 20년간 전자정부시스템을 효과적으로 구축 및 운영하기 위한 과학적이고 체계적인 접근방법에 대한 연구가 지속되어 왔다. 그 중에서 제너럴시스템엔지니어링(GSE)의 기법으로 작업분할구조(WBS)에 대한 관심이 높았다. 작업분할구조(WBS)는 전자정부시스템을 효과적으로 관리 및 엔지니어링을 하기 위한 과학적인 수단이다. 작업분할구조(WBS)는 전자정부시스템을 구축 및 운영하기 위한 프로젝트를 자료항목(DIDs)관점에서 작업을 체계적으로 구조화한 것이다. 본 연구에서는 전자정부시스템을 체계적으로 관리 및 엔지니어링 하기 위한 개념적 작업분할구조(WBS)를 기반으로 구체적인 사례연구를 하였다. 사례연구를 통하여 전자정부시스템을 구축하기 위한 개념적 작업분할구조(WBS)의 전형적인 모델을 제시하였고, 이를 적용하기 위한 유용한 지침을 제공하였다. 본 사례연구의 결과는 전자정부시스템을 구축 및 운용 시 널리 활용될 수 있을 것으로 판단된다.

• 한국IT서비스학회지
• /
• 제20권5호
• /
• pp.137-146
• /
• 2021

Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.