• 한국산학기술학회논문지
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• 제20권2호
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• pp.458-468
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• 2019

본 연구는 2015년 6월부터 2018년 8월까지 인천국제공항 여객터미널에서 발생한 품목별 식음료 매출액(POS) 데이터를 기반으로 2020년 12월까지 식음료 매출액을 추정하고자 하였다. 이를 위해 연구자는 시계열 분석기법들 중 하나인 ARIMA-Intervention(개입모형)을 이용하여 인천국제공항 식음료 매출액에 영향을 미칠 것으로 판단되는 주요 시계열 영향변수들을 구분하고 그에 따른 변화폭을 추정하였고 그 결과를 토대로 향후 발생가능할 것으로 예측되는 식음료 월별 매출액을 추정하는 것을 목적으로 한 것이다. 개입변수는 국내 THAAD 배치에 따른 중국 정부의 2016년 7월부터 2017년 12월까지 한국 방문을 자제를 권고한 한한령으로 설정하였다. 정상 예측치의 경우에 비록 식사 매출 상승세가 둔화되었다 하더라도 하계 극성수기인 2019년 7월 203억, 2019년 8월 212억으로 월별 매출액이 200억을 돌파할 것으로 예측되며 2020년에는 각각 214억 및 221억으로 증가할 것으로 예측되었다. 음료 매출액은 2019년 7월에는 77억, 2019년 8월에는 81억으로 예측되며 2020년에는 79억 및 82억으로 증가할 것으로 전망되었다. 저비용항공사들은 정규항공사에 비해 식음료 서비스가 전무하거나 유료화 정책으로 운영하기 때문에 저비용항공사 이용객들은 여객터미널에서 출국 및 입국 시 식음료 서비스를 이용하는 빈도가 높을 수 밖에 없을 것이다. 앞서 예측자료에 제시된 것처럼 식음료 매출은 저비용항공사의 성장과 동반하여 증대될 가능성이 높을 것이다.

• 한국산학기술학회논문지
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• 제18권12호
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• pp.512-520
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• 2017

이 연구는 음식관광에 대한 국민적 관심과 지방자치단체의 장소 마케팅으로서의 가치 인식 등을 배경으로 관광지 식당을 대상으로 관광지 식음료 서비스 품질과 서비스 가치, 고객만족, 관광지 연상 간의 인과관계에 대하여 연구 하였다. 선행연구를 바탕으로 가설과 연구모형을 도출하여 설문조사를 실시하였다. 406부의 유효 설문지에 대하여 SPSS와 AMOS를 이용하여 빈도분석, 확인적 요인분석, 그리고 구조방정식을 이용하여 가설검증을 실시하였다. 연구결과 관광지 식음료 서비스 품질의 '물리적 환경'과 '음식품질' 요인은 서비스 가치에 영향을 미치는 것으로 나타났다. 관광지 식음료 서비스 품질의 '종업원 서비스'와 '음식품질' 요인은 고객만족에 영향을 미치는 것으로 나타났다. 관광지 식당의 서비스 가치는 고객만족에 영향을 미치는 것으로 나타났다. 관광지 식당의 서비스 가치는 관광지 연상에 영향을 미치는 것으로 나타났다. 그러나 고객만족은 관광지 연상에 영향을 미치지 않았다. 이와 같은 연구결과를 바탕으로 다음과 같은 시사점을 도출하였다. 첫째, 외식 사업자 입장에서 음식품질 관리가 우선되어야 한다. 음식품질은 외식산업의 근본에 해당하는 것으로 각종 광고와 마케팅 속에서도 원칙의 중요성을 일깨우는 시사점이다. 둘째, 지방자치단체 입장에서 외식 사업자에 대한 물리적 환경개선을 위한 지원이 필요하다. 일부 지방자치단체에서 시행하는 메뉴개발과 종업원 서비스 교육보다는 관광성을 증가시키는 시각적 효과의 중요성이 부각되는 시사점으로 볼 수 있다. 그리고 마지막으로 지역과 관광지 특성이 연상될 수 있는 향토색 있는 메뉴가 개발되어야 한다. 즉 관광지 식당이 관광지 연상으로 이어져 많은 관광객이 많이 찾을 수 있게 하는 마케팅 도구가 되기 위해서는 지역성 반영이 우선되어야 한다는 것을 시사한다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제15권1호
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• pp.57-80
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• 2004

Resort Hotel Rate System was first introduced as an official guideline after Tourism Promotion Act, which enables the secretary of transportation to rate resort hotel by its facility and accommodation, was enacted on January 18, 1971. And the system was modified time to time to what we currently have after numerous revisions. However, the system has made a slow progress compare to the other countries system and have shown many potential problems that need to be improved. There is a problem that it is not even clear whether the act is as effective to apply it to rate any resort hotel in reality. The hotel rate system was first introduced in 1970's and changed ever since, and it also changed the private organizations to audit the decision. However, unlike the hotels in other countries, our hotel rating system is not focus on the customer's service and informations. It focus on the hotel's quality so that cause the problem whether the hotel is for customer or not In other different countries, they have some specific standard for evaluation of customer service based on customers' reference or needs. However, there is no evaluation part concerning on customer service in Korea. Also, even the hotel rating system is not based on the hotel waitress or waiter's service part. It means the system is almost focus on the hotel's qualities. Therefore, customer who needs hotel service, can not trust whether they can choose the hotels which gives the right informations and good quality services. Although hotel's physical layout is important, the service part is also important for evaluating the hotel entirely. There are a lot of things to develop and to be changed in order to develop tourism industry in the process of decision about Hotel's level in Korea Thus, this research will summarize some problems which are revised through the former research of hotel's level. And it will compare the system of hotel's level between Korea and developed countries in hotel industry Additionally, I will show current tourism industry in Korea. Finally, I suggest the improvement proposal for the level system of hotel in Korea and process of this system in the future.

• 한국관광식음료학회지:관광식음료경영연구
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• 제17권2호
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• pp.1-26
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• 2006

The life of modern society is going to be more scientific and rationalized. According to these trends, our dietary life was also dramatically changed. Family restaurants grew up by 30% every year was became the place of meeting and relaxation from the place of selling and eating. These demands request to improve an atmosphere, a facility and a service in family restaurants. The objective of the present study is to investigate the effect of the gap of service in family restaurant on customer loyalty based on Oliver's gap theory. These results could be contributed to make the strategy of marketing in family restaurants. The purpose of this study in detail is as below. First, it is determined the difference of its expectation and its outcome regarding on the family restaurant service. Second, it is investigated the relationship of the gap of family restaurant with customer satisfaction. The suggestions of the present study are as below. First, it is necessary to get a novel CI strategy to clean the environment of restaurant and to induce the customer desires for young females as a dominant customers. Second, it is need to improve the interior of restaurant and to develop foods for optimal dietary environments. Third, based on the customer loyalty of the present study, customer satisfaction belongs to optimal dietary environment and utilization, whereas the negative gap of service is commercial dietary goods and employee's service. Therefore, the continuous loyalty along with personal satisfaction intends to improve the maximized atmosphere and utilization on use. The main strategy of marketing could be focused on the improvement of commercial dietary goods and utilization for the satisfaction and demands of customers.

• 한국관광식음료학회:학술대회논문집
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• 한국관광식음료학회 2002년도 학술논문발표회
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• pp.99-111
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• 2002

The purpose of this study was conducted to provide the useful information to get the best location when developing new stores in restaurant business. The results of this study show that the international airport's store provides better service quality in most service quality factors than other locations' stores. However, the three city stores perform better service quality in the store's atmosphere than the airport's store. These results means that these stores' customers who are younger than the airport's customers consider the shop's atmosphere more important than other service quality factors.

• 한국식품저장유통학회지
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• 제18권6호
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• pp.844-852
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• 2011

본 연구는 누에, 상심자, 상엽, 상지, 산약 및 차가버섯을 편리하게 음용할 수 있도록 제품을 개발하기 위하여 혼합 추출물의 성분과 기능성을 분석한 후 음료를 제조하여 음료의 성분 분석, 기능성 평가 및 동물실험을 수행하였다. 혼합 추출물의 일반성분 분석 결과 조단백질 0.31%, 조지방 0.38%, 탄수화물 0.42% 및 조회분 0.19%이었다. 유리당은 fructose 0.067 g/100 mL, glucose 0.047 g/100 mL이었고 DNJ는 161.02 mg/gdw을 함유하고 있었으며 항산화성을 검토한 결과 모든 항목에서 우수한 결과를 나타내었다. 또한 ${\alpha}$-glucosidase 저해활성도 우수하였다. 혼합 추출물을 이용하여 제조한 음료의 일반성분을 분석한 결과 조단백질 0.42%, 조지방 0.31 및 탄수화물 9.9%로 나타났다. 음료의 유리당 함량 분석 결과 fructose와 glucose가 증가하였다. 음료의 기능성을 평가한 결과 total polyphenol 함량은 71.93%이었고 전자공여능은 농도 5%에서 가장 높았으며 TBARS를 실험한 결과 특히 $KO_2$에 대한 억제능이 높은 것으로 나타났다. Streptozotocin으로 당뇨를 유발한 후 5주간 음료를 공급하여 혈당의 변화를 측정한 결과 실험 기간 중 정상군(A)은 혈당변화가 거의 없었으며, 당뇨 대조군(B)은 2주째부터 5주차까지 비슷하게 경향의 높은 혈당치를 나타내었다. 음료 경구 투여군(C)에서는 2주차부터 당뇨 대조군(B)에 비해 낮은 혈당치를 나타내었다. 음료 자유급여군(D)은 2주차부터 혈당치가 완만하게 떨어져 5주차에서는 당뇨 유발시험물질 투여군 중 가장 낮은 혈당치를 나타내는 경향을 보였다.

• 동아시아식생활학회지
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• 제24권5호
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• pp.614-620
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• 2014

This study was conducted to evaluate menu pattern and nutritional contents of snack menus provided by child care information centers in Seoul. Snack menus during March 2013 (morning snack : 125 cases, afternoon snack : 100 cases), including information on portion size, were collected from five child care information centers, after which the number of menu items, menu patterns, and nutritional contents were analyzed. About two-thirds of total snack menus included two menu items. There were significant differences in service time (morning & afternoon snacks). 'Beverage+Food' pattern (66.7%) was the most commonly used; 'Beverage' pattern was significantly higher in morning snacks (10.4%) than in afternoon snacks (1.0%). Morning and afternoon snacks provided 124.5 and 170.6 kcal of energy and 116.4 and 90.9 mg of calcium, respectively, which are 8.9% and 12.2% as well as 19.4%, and 15.2% of children's daily energy and calcium requirements. To improve the quality of food and nutrition offered to children through snacks at child carre centers, a more detailed snack menu plan as well as nutritional guidelines for institutions should be developed.

• 한국지역사회생활과학회지
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• 제17권2호
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• pp.139-150
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• 2006

The purpose of this study was to investigate Visitors' satisfaction at Eco-Agriculture/Organic Food Expo held in Uljin in 2005. The questionnaire survey with 1,120 participants was conducted at the venue for three times from July 22nd to August 15th, 2005. The evaluation considered Expo facilities and services, and motives of visit along with demographics of 1,080 valid samples. Evaluation results indicate overall satisfaction level of Expo participation was positive and 63.6% of the respondents showed intention of revisit and/or future visit to agricultural events. Expo facilities and service represented higher satisfaction level, however cost factors such as food and beverage, souvenirs and entrance fee had lower performance levels. The study outcome can help local governments and/or organizers host hallmark tourist events in planning and managing.

• 한국관광식음료학회지:관광식음료경영연구
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• 제9권
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• pp.273-302
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• 1998

INTERNATIONAL MONITORY FUNDS wave swept the Economic structural insolvency lies one upon another with low growth, low trust, low prices, low interest and low employment as[2 down 3 up] phenomenons have been distinguished and low enterprise a control of structures due to forecasting 200 million unemployment, including 600 million unemployed the head of a family population have a difficulty in their life. Only way to give them hope is through the commencement of an enterprises to have 2nd career development. But end of 1995, 467,00 dining out companies have been established and recently business are in depression. There are many business conditions of change of business or reduce operations, if unemployment populations of 5%, 100,000 peoples doing the commencement of an enterprises, enormous number of dining out companies will be increased and the competition will be fierce, especially those who have short knowledge and experience doing the commencement of an enterprises have high failure than success which will give a problems to society. Our study is to make the commencement of an enterprise to reducing the faiure and to be successful for main point to successful commencement of an enterprise, the established can self capability and mental condition, the main important factor is types of industry selection, successful and those established who takes this conditions will very carefully inspect various matters by scientifically and rationally mind industrys propulsion graphs and open official fixture graphs will framing detail factors. One by inspect the reduction of failure, and successful commencement of an enterproses mind industry have been studied.

• 한국관광식음료학회지:관광식음료경영연구
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• 제16권2호
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• pp.153-173
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• 2005

The purpose of a study was the present condition comparative analysis by the case of Bakery in Hotels. The sample was selected first grade hotels in seoul. The method of research was In-depth interview. The questionee were mamagers and chefs each hotel bakery. Interview was accomplished average 45minutes. The period of the research was from 1th of Februrary, 2002 to 28th of February, 2002. The survay was composed of product operation, employee operation, equipment operation, customer operation, sales and bakery characteristics. the data was analyized by SPSS10.0 mean, maximum value and minimum value were salected. Recently, as it is getting higher of importance of bakery in the food service market and many major companies run into a bakery industry, the researches about bakery have advanced, however in fact, materials or researches about hotel bakery are fewer than franchise, in-store bakery and mass production enterprise. Especially, each hotel exchanges their information through benchmarking but data analysis - accurate materials, sales, the present condition equipment is not easy to perform. The purpose of this study was to be helpful for studying hotel bakery for others by analysis. The data was analyzed by each hotel characteristics, employee, equipment, sales, productions and the present condition sales.