1 |
Donovan RJ, Rossiter JR, Marcoolyn G, Nesdale A. 1994. Store Atmosphere and Purchasing Behavior. J. Retail., 70(3):283-294
DOI
|
2 |
Hong YU. 2006. Research on Choice Factors of Food Court Customers. Master's degree thesis, Kounggi University, Korea, pp 6-9
|
3 |
Inman JJ, Dyer JS, Jia J. 1997. A generalized utility model of disappointment and regret effects on post-choice valuation. Mark. Sci.. 16(2): 97-111.
DOI
|
4 |
Jin YH, Yoo BJ. 2002. A Study on Effective Factors of Repeat Customer's Satisfaction on Family Restaurant. J. Korean Soc. Food Cook. Sci., 8(3):73-89
|
5 |
Kim DH. 2014. Analysis of user importance-satisfaction of food court in complex shopping mall. Master's degree thesis, Kyounggi University, Korea, pp 21-29
|
6 |
Kim HJ. 2011. Causal Relations among Food Model Attributes of Food Court, Emotional Response, Trust, Satisfaction and Customer Behavior. Doctor's degree thesis, Sejong University, Korea, pp 9-21
|
7 |
Lee HR. 2007. A study on customer select attitude in food court of discount store. Master's degree thesis, Kyounggi University, Korea, pp 17-23
|
8 |
Lee HS, Lim JH. 2001. Structural Relationships between Consumption Emotion, Satisfaction, and Product Attitudes. J. Korean Inspiring Insight in Bus. Soc., 30(4):1115-1142
|
9 |
Lee YJ. 2005. Antecedents and Consequences of Negative Consumption Emotion. J. Korean Soc. Consum. Stud., 16(4):103-127
|
10 |
Oliver RL, Bearden WO. 1989. Disconfirmation processes consumer evaluations in products usage. J. Business Res., 13(3): 235-246
DOI
|
11 |
Soe MS, Jo SL. 2006. The Effects of Negative Emotions on Relationship Dissolution Behaviors in Service Encounter. J. Mark. Manag. Res., 11(2):55-80
|
12 |
Sin SE, Park GA. 2000. Patronage Orientations of Service Facilities and Clothing Purchase Behaviors: A Typology of Department Store Customer Segments. J. Korean Soc. Cloth. & Text., 24(4):571-582
|
13 |
Taylor SA, Baker T. 1994. An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intention. J. Retail., 70(2):163-178
DOI
|
14 |
Yoo SG. 2014. The Impact of Experiences and Emotions on Customer Satisfaction and Revisit Intention of Family Restaurants. Master's degree thesis, Kyunghee University, Korea, pp 26-39
|
15 |
Foodbank korea. For augment of the restaurant's table turnover. Available from: http://www.foodbank.co.kr/news/articleView.html?idxno=42885 [accessed 2015.03.16.]
|
16 |
Zeelenberg M, Pieters R. 2004. Beyond Valence in Customer Dissatisfaction: A Review and New Findings on Behavioral Response to Regret and Disappointment in Failed Services. J. Bus. Res., 57(4):445-455
DOI
|