• 한국산학기술학회논문지
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• 제17권2호
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• pp.96-103
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• 2016

본 연구는 결혼이주여성의 차별경험과 삶의 만족도 사이의 관계를 확인하기 위한 연구이다. 본 연구는 A 도시의 다문화 가정 지원 센터를 다니는 108명의 결혼이주여성을 대상으로 설문조사한 조사연구로, 본 연구의 결과는 다음과 같다. 결혼이주여성의 차별경험의 평균은 2.15점, 삶의 만족도는 3.93점 이었다. 또한 차별경험과 삶의 만족도는 부적 상관관계를 가지고 있었다(r=-.289, p<.001). 결혼이주여성의 차별경험은 이들의 삶의 만족도에 유의한 예측인자로 나타났다(${\beta}=.312$, p=.030). 이러한 결과에 따라 본 연구에서는 결혼이주여성의 차별경험이 삶의 만족도에 영향 미치는 것을 나타났다. 그러므로 이러한 결과를 기반으로 결혼이주여성의 삶의 만족도를 향상시키기 위한 차별경험 조절 프로그램 연구를 제안한다.

• 한국콘텐츠학회논문지
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• 제12권11호
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• pp.313-337
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• 2012

본 연구는 최근 들어서 전시회가 활성화됨에 따라 각 전시회는 참관객에게 많은 관심과 만족도를 높이기 위하여 온갖 심혈을 기울이고 있다. 이에 전시회의 물리적 환경과 체험 등에 관한 선행연구들을 바탕으로 연구모형을 도출하고 가설을 설정하였다. 본 연구모형에서 체험의 제공수단으로 물리적 환경이 체험요소에 어떠한 영향을 미치는지를 분석하고, 체험요소가 참관객의 만족도에 어떠한 영향을 미치는지 본 연구에서 규명하여 참관객들의 방문을 증가시키기 위한 체험 요소를 확인하고 참관객의 만족을 높이는 방안을 참가업체에게 유용한 정보를 제공하고자 한다. 전시회의 물리적 환경(접근성, 매력성, 청결성, 편리성, 쾌적성, 인적 서비스)을 독립변수로 설정하였고, 체험(감각적, 감성적, 인지적, 행동적, 관계적 체험)을 매개변수로 하여 참관객의 만족도를 규명하였다. 이를 종합하면 전시회의 물리적 환경은 체험에 영향을 미치며, 체험은 참관객의 만족도에 영향을 미치는 것으로 나타났다. 따라서 전시 주최자들은 전시회를 개최하는데 있어서 각각의 물리적 환경과 체험요소를 충분히 검토하여 참관객의 만족도를 높여야 할 것이다.

• 한국의류산업학회지
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• 제21권3호
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• pp.346-355
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• 2019

This study aimed to determine the factors of the make-up artist experience and establish their effects on brand loyalty through the mediation of trust and brand satisfaction. The step of first surveyed the make-up artist experience level through precedent research and made concept frame of study. The step of second checked up the effects of make-up artist experience through the desires for change. The step of third established to the effects of brand loyalty through make-up artist experience brand through mediation of make-up artist trust and brand satisfaction. The survey was carried out on 440 women aged 20 to 40 who experienced make-up services in Seoul, Gyeonggi-do, Sejong and Daejeon. The data were analyzed using SPSS 23.0, and AMOS 18.0 using frequency analysis, factor analysis, reliability analysis, structural model analysis and t-tests. 1)Make-up artist experiences were divided into informational/ relational experiences and emotional experiences. 2)Desires for change influenced positive effects about information/relational experience and emotional experience. 3)The information/relation experiences influenced positive effects about artist trust and brand satisfaction. 4)The emotional experiences influenced positive effects about make-up artist trust and brand satisfaction. 5) The make-up artist trust influenced positive effects about brand satisfaction. Trust in the make-up artist did not directly influence brand loyalty, but influenced it through satisfaction. 6)The brand satisfaction influenced positive effects about brand loyalty. This study identified the roles of make-up artist and the importance of the make-up experience.

• 의료커뮤니케이션
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• 제13권2호
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• pp.159-166
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• 2018

Background: It is important to investigate patient satisfaction to improve the quality of healthcare. Among the many factors that affect patient satisfaction, perceived health status has been considered as one of the major factors. Therefore, we investigated patient satisfaction through patient experience in outpatient settings according to perceived health status. Methods: This cross-sectional study using questionnaires of patient experience and perceived health status from the Korean National Health and Nutrition Examination Survey 2015 included 4267 people aged over 19 years who met the inclusion criteria. Perceived health status was classified into three: good, fair, and poor. Questions about patient experience consisted of four items: doctor spending enough time with patients, doctor providing easy-to-understand explanation, doctor giving opportunity to ask questions or raise concerns, and doctor involving patient in decisions about care or treatment. Patient experience was classified into two: satisfied and non-satisfied. A multivariate regression model was used to analyze the data. Results: In the good perceived health status group, level of satisfaction was 79.2%, 88.5%, 83.3% and 87.2%, respectively for the four items targeting patient experience. In the poor group, level of satisfaction was 76%, 84.9%, 79.5%, and 83.1%, respectively for the four items. In multivariate logistic regression analyses, the odds ratios of good perceived health status group were 1.775 (1.347-2.338), 1.946 (1.356-2.793), 1.652 (1.218-2.240), and 1.665 (1.193-2.323) compared with the poor group. Conclusion: Perceived health status is associated with patient satisfaction. In particular, the better the perceived health status, the better the patient satisfaction through patient experience.

• 한국콘텐츠학회논문지
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• 제21권6호
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• pp.359-368
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• 2021

본 연구의 목적은 청소년의 체험활동 만족도와 삶의 만족감의 관계에서 공동체의식의 매개효과를 검증하는 것이다. 이에 본 연구는 한국아동·청소년패널 자료(KCYPS) 6차 자료를 활용하였다. 공동체의식의 매개효과를 검증하기 위해 SPSS 24.0 프로그램을 사용하여 기술통계 분석, 상관관계분석, 회귀분석을 실시하였으며, 매개효과의 통계적 유의미성을 분석하기 위해 Sobel test를 실시하였다. 분석결과, 첫째, 청소년의 체험활동 만족도가 공동체의식에 통계적으로 유의한 정(+)적 영향을 미치는 것으로 분석되었다. 둘째, 청소년의 체험활동 만족도가 삶의 만족감에 유의한 정(+)적 영향을 미치는 것으로 나타났다. 셋째, 공동체의식이 삶의 만족감에 정(+)적인 영향을 미치는 것으로 확인되었고 동시에 청소년 체험활동 만족도가 삶의 만족감에 유의한 정(+)적 영향을 미치는 것으로 나타나 체험활동 만족도는 부분매개효과를 지니는 것으로 검증되었다.

• 한국조리학회지
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• 제23권5호
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• pp.12-24
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• 2017

The purpose of this study was to examine the effects of consumption experience on customer satisfaction and customer happiness for dessert cafe. The survey was conducted with those who have visited dessert cafes in Seoul and Kyonggi area, using a convenience sampling method. After a total of 200 responses was collected, 172 responses were included for the multiple regression analyses in order to test the hypotheses. The results are as follows. First, it was found that consumption experience did not have an effect on customer satisfaction for dessert cafes. Second, the consumption experience (diversity, symbolism, sociality, and playfulness) of dessert cafe significantly impacted customer happiness. As a conclusion, consumption experience at dessert cafes has increased customer happiness by improving the psychological gratification rather than cognitive satisfaction.

• International journal of advanced smart convergence
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• 제10권1호
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• pp.166-175
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• 2021

The purpose of this study is to analyze the structural relationship among fan experience, fan satisfaction, team attachment, psychological well-being, team loyalty and quality of life. Specifically, the structural equation model is analyzed for the team performance side leading to fan experience-fan satisfaction-team attachment-team loyalty and the an performance side leading to fan experience-fan satisfaction-psychological well-being-quality of life. The survey to achieve the goal of this study is a professional baseball fan. 150 pilot envestigation and 348 main envestigation were selected as the final effective samples. Data processing was done with SPSS 23 for frequency analysis, exploratory factor analysis and reliability analysis. Also, AMOS 21 was used for confirmatory factor analysis and structural equation model analysis. The results of the analysis are as follows: First, fan experience had a positive effect on the fan satisfaction. Second, fan satisfaction had a positive effect on the team attachment. Third, fan satisfaction had a positive effect on the psychological well-being. Fourth, team attachment had a positive effect on theteam loyalty. Fifth, psychological well-being had a positive effect on the quality of life.

• 성인간호학회지
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• 제23권5호
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• pp.494-502
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• 2011

Purpose: This correlation study was designed to examine the relationships among reported violence experience, hardiness, and job satisfaction of nurses in an emergency department and to identify the factors that predict their job satisfaction. Methods: The study was conducted using a convenience sample of one hundred and fifteen nurses from nine hospitals. Data were collected using structured questionnaires including Assault Response Questionnaire (Jung, 2008), Dispositional Resilience Scale-15 (Bartone, 1995) and job satisfaction Questionnaire (Yun, 2004). Data were analyzed by using descriptive statistics, Pearson correlation coefficients, and multiple regression. Results: Hardiness and job satisfaction were statistically significant positive correlation (r=.44, p<.001). Further, there was a negative correlation between response to violence experiences and job satisfaction (r=-.33, p<.001) and between hardiness and response to violence experiences (r=-.41, p<.001). Emotional response and physiological responses of violence experience and hardiness were significant predictors of job satisfaction, and explained 29.6% of the total variance. Conclusion: Previous experiences with violence were an important factor which contribute to lower job satisfaction as reported by emergency department nurses. However it was also noted that hardiness was an important factor that could be used to improve job satisfaction of emergency department nurses.

• 품질경영학회지
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• 제37권3호
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• pp.10-17
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• 2009

This study developed a new model for evaluating effects about the success of six sigma activities. This model consists of four constructs such as success of six sigma, employee's success experience, customer satisfaction, and business performance. Structural Equation Modeling (SEM) is used to analyze causality among the four constructs. Hypothesis were tested through a field study conducted for one hundred and thirty-one project leaders, who were asked to evaluate their experiences of six sigma projects. The results indicate that six hypothesis are statistically significant. As a result, the success of six sigma doesn't influence the customer satisfaction directly, but it influences customer satisfaction indirectly through employee's success experience. We find out that control for employee's success experience is important as well as success of six sigma in business innovation. Otherwise business performance is influenced directly by success of six sigma, that is business performance isn't influenced directly by employee's success experience but influenced indirectly through customer satisfaction. This study found that the change management raising employee's success experience is important in Six Sigma.

• 한국콘텐츠학회논문지
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• 제14권9호
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• pp.494-502
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• 2014

본 연구는 무주반딧불축제의 체험프로그램에 참가한 550명의 방문객을 대상으로 설문조사를 실시하여 축제 체험요인이 축제만족, 행동의도에 미치는 영향관계를 분석하였다. 그리고 본 연구를 위해 최종적으로 493부의 설문지로 AMOS 18.0 통계프로그램을 사용하여 가설을 검증하였다. 분석결과를 보면, 미적체험을 제외한 교육체험, 현실도피체험, 엔터테인먼트체험은 모두 유의한 영향을 미치는 것으로 나타났다. 표준화계수를 바탕으로 살펴보면 엔터테인먼트체험요인이 방문객의 만족에 가장 높은 영향력을 갖는 것으로 나타났다. 그리고 축제 체험프로그램을 통해 만족한 방문객은 재방문의도와 긍정적인 추천의도가 높은 것으로 나타났다.