• Title/Summary/Keyword: Experience Satisfaction

Search Result 2,856, Processing Time 0.039 seconds

사용자 만족과 감정적 애착의 이론적 통합 모형에 관한 실증적 연구;핸드폰, MP3 플레이어, TV, 냉장고 사용자를 중심으로

  • Lee, In-Seong;Kim, Jin-U
    • 한국경영정보학회:학술대회논문집
    • /
    • 2007.11a
    • /
    • pp.245-250
    • /
    • 2007
  • Prior research on the user experience assumes that when users acquire good experience through the usage of a certain device or system, the user satisfaction increases, and the user satisfaction can forecast the user loyalty effectively. However, theoretical model based on the user satisfaction does not reflect users' emotional or relationship-based experience factors which are fostered through users' long-term interaction with a device or system. Therefore, this research developed the new theoretical model based on the concept of emotional attachment and integrated the model to the existing user satisfaction model to overcome theoretical and practical limitations of the user satisfaction concept. Also, this integrated model was empirically evaluated to check its validity by surveying users of 4 kinds of electronic products.

  • PDF

Determinants of Patient Satisfaction -Allergic Rhinitis Patients Treated with Laser Therapy- (비염 레이저 치료환자의 만족도)

  • Jin, Ki-Nam;Chung, Woo-Kyung;Jang, Seung-Yon
    • Journal of Preventive Medicine and Public Health
    • /
    • v.30 no.2 s.57
    • /
    • pp.402-412
    • /
    • 1997
  • The purpose of this study is to examine the factors influencing the allergic rhinitis patients' satisfaction with laser surgery. The data were collected by telephone interviews with 211 patients who visited I university hospital. The statistical methods used for the analysis were factor analysis, reliability test, and hierarchical multiple regression. We find that satisfaction level is a function of not only the surgery outcome but also the socio-psychological experience during treatment. With the improvement in nasal allergic condition, patients were more likely to be satisfied with medical services. And patients who had positive experience with physicians and facilities reported higher satisfaction level. While the surgery outcome explained 68% of the variation of satisfaction level, socio-psychological experience explained 23% of it. This result clearly shows that physicians need to pay attention to the socio-psychological aspect as well as the technical aspect of medical services.

  • PDF

The Effect of Tourism Experience on the Quality of Life of the Elderly (노인의 관광경험이 삶의 질에 미치는 영향)

  • Kim, Hyelin;Hyun, Insook;Woo, Eunjoo
    • The Journal of the Korea Contents Association
    • /
    • v.14 no.3
    • /
    • pp.232-240
    • /
    • 2014
  • The study aimed to explore the association between tourism experience and the quality of life among the elderly over aged 65. Using a sample from Jeju, this study clarifies tourism experiences of the elderly and examines the relationship among tourism experience, six different life domains, and overall quality of life by generating theoretical and practical implications. Structural Equation Modeling approach was used to identify the relationships among the constructs. The results revealed that travel experience positively influences satisfaction with family, social, material, psychological, health, and leisure life domain. However, not all life domain satisfaction affects overall quality of life. Satisfaction with family, leisure, health, psychological well-being life domains was linked to overall life satisfaction among the elderly.

The Effect of the Evaluation of Chinese Tourists in regards to Korean Cosmetic Store Attributes on Satisfaction and Brand Loyalty based upon Brand Experience (중국 관광객의 한국 화장품 점포속성 평가가 브랜드 체험을 통하여 만족과 브랜드 충성도에 미치는 영향)

  • Zhang, Jing Jing;Rhee, Young Sun
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.41 no.3
    • /
    • pp.487-500
    • /
    • 2017
  • This study examines the attributes of cosmetic stores that Chinese tourists considered when purchasing cosmetics in Korea and the effect of the evaluation of attributes in regards to satisfaction and brand loyalty based upon brand experience. The survey was performed from January 1-14 in 2014 through a Chinese professional online survey channel-www.sojump.com. A total of 338 data from female and male respondents who visited Korea and purchased Korea brand's cosmetics were analyzed by SPSS and AMOS. The results were as follows. Frist, cosmetic store attributes were composed of three factors such as physical environment and salespersons, price and promotion, service. Second, all the factors had a positive influence on brand experience. Among them, the influence of physical environment and salespersons were the highest. Third, brand experience influenced satisfaction and satisfaction also had positive influence on brand loyalty. The results above indicate that providing various experiences that appeal to customers is as important as improving product quality when maintaining long-term customer relationships and loyalty.

The Effect of Foreign Patients' Expectation and Experience on the Satisfaction of Medical service (외국인 환자의 기대수준과 경험수준이 의료서비스 만족도에 미치는 영향)

  • Kim, Ki-Young;Jin, Ki-Nam
    • Korea Journal of Hospital Management
    • /
    • v.18 no.4
    • /
    • pp.1-17
    • /
    • 2013
  • This research tried to understand the expectation and experience level of the medical service among the foreign patients who visit South Korea for a medical tourism, and to find out the effect of expectation and experience level on the satisfaction of medical service. Data collection was done through conducting a survey of inpatients in 4 hospitals located in Seoul, Korea. Total 110 cases were used for analysis. According to the study, expectation level had a significant difference between the group exposed to a word-of-mouth and the group not exposed to the word-of-mouth. The difference analysis of expectation and experience level of the foreign patients showed that all components of the service quality were satisfied. The component of perceived reliability was the only factor influencing the foreign patients' overall satisfaction on the medical service. The findings of this study will be provided a basic data for the marketing strategy which can apply to the satisfaction strategy differentiated from other countries.

  • PDF

The Effect Of Military Field experience On Major satisfaction - Focused On Moderation Effect Of a Sense of National Security - (부사관과 학생의 병영실습이 전공만족에 미치는 영향 - 안보의식의 조절효과를 중심으로 -)

  • Cho, Si-Young;Lim, Gye-Hwan;Heo, Je-Eun
    • Convergence Security Journal
    • /
    • v.16 no.6_1
    • /
    • pp.59-65
    • /
    • 2016
  • This study a Descriptive research to examine the Moderating Effects of Sense of National Security between Military field experience and Major satisfaction, On the focus of noncommissioned officer's department of College. A questionnaire survey has been conducted on noncommissioned officer's department of MOU collage with ROKMC. As a result, First, Military field experience had positively significant with Major satisfaction. Second, Sense of National Securit was proven to have a moderating effect in the relationship between Military field experience and Major satisfaction. Based on the results, the theoretical and practical implications of the research findings are discussed, and recommendation for future research are provided.

The Effect of Job-related Accommodation Experience on Acceptance of Disability, Job Satisfaction and Life Satisfaction for Rehabilitation of Workers with Disabilities (장애인 취업자에게 제공된 직무 관련 배려경험이 장애수용과 직무만족, 삶의 만족에 미치는 영향)

  • Park, J.S.
    • Journal of rehabilitation welfare engineering & assistive technology
    • /
    • v.9 no.3
    • /
    • pp.177-184
    • /
    • 2015
  • The purpose of this study was to examine the effect of job-related accommodation experience on acceptance of disability, job satisfaction and life satisfaction of workers with disabilities. For this purpose, the panel survey of employment for the disabled(PSED) which conducted by Employment Development Institute was used to investigate the job-related accommodation experience, acceptance of disability, job satisfaction and life satisfaction of workers with disabilities who paid in workplace. Based on collected data, frequency analysis was used to examine the present state of reasonable accommodation, and one-way ANOVA was used to compare the acceptance of disability, job satisfaction and life satisfaction according to job-related accommodation experience. As a result of this study, still there are not enough accommodations or support for workers with disabilities, and duty-related accommodation and work time-related accommodation had positive effect on acceptance of disability, job satisfaction and life satisfaction.

  • PDF

The gratitude disposition of geriatric hospital employees Impact on job satisfaction and life satisfaction and the moderating effect of the gratitude diary experience (노인요양병원 근무자의 감사성향이 직무만족 및 삶의 만족에 미치는 영향과 감사일기 경험의 조절효과)

  • Park, Soon-myeong;Kim, Ja-Ok;Kim, Ja-Sook
    • Journal of the Korea Convergence Society
    • /
    • v.11 no.9
    • /
    • pp.351-358
    • /
    • 2020
  • The purpose of this study is to investigate the effect of gratitude disposition of geriatric hospital employees on job satisfaction and life satisfaction, and the moderating effect of the gratitude diary experience. A total of 485 copies of the research questionnaire were selected for workers in four geriatric hospitals who are promoting campaigns related to the gratitude diary. For data processing, a simple or hierarchical regression analysis was performed using SPSS 26.0. As a result of the study, The gratitude disposition had a statistically significant effect on job satisfaction and life satisfaction. However, the effect of gratitude disposition on job satisfaction and life satisfaction and the moderating effect of the audit diary experience were not statistically significant. The purpose of this study is to develop programs for job satisfaction and life satisfaction of geriatric hospital employees and provide basic data on manpower management of geriatric hospital.

An Analysis of the Roles of Experience in Information System Continuance (정보시스템의 지속적 사용에서 경험의 역할에 대한 분석)

  • Lee, Woong-Kyu
    • Asia pacific journal of information systems
    • /
    • v.21 no.4
    • /
    • pp.45-62
    • /
    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

Effect of Primary Triad Experience on Self-Esteem and Dating Relationship Satisfaction among College Students (대학생이 지각한 원가족 삼인군 경험이 자아존중감 및 이성관계 만족도에 미치는 영향)

  • Eom, Hye-Jeong;Chung, Hye-Jeong
    • Journal of the Korean Home Economics Association
    • /
    • v.44 no.2 s.216
    • /
    • pp.137-152
    • /
    • 2006
  • The major purpose of this study was to investigate the causal effect of the primary triad experiences on dating relationship satisfaction through self-esteem among college students. The primary triad experiences were composed of the parents' differentiation level of couple relationship and the parent-child relationship including family rule, triangulation and communication. Dating relationship satisfaction included such subscales as problem-solving communication, global satisfaction, affection communication and time together. The study data were collected from 382 college students by using self-administered questionnaire method. The results showed that parents' differentiation was positively correlated with self-esteem and all components of dating relationship satisfaction and that family rule was negatively associated only with problem-solving communication. Triangulation was negatively related with most components of dating relationship satisfaction and self-esteem, while parent-child communication showed positive correlations with the same variables. Path analysis results showed that self-esteem mediated the effect of most variables of primary triad experiences on dating relationship satisfaction. In addition, variables of the primary triad experience had direct influences on most components of dating relationship satisfaction. Self-esteem was found to be the most powerful variable influencing dating relationship satisfaction. The findings of the study were discussed in terms of pre-marital education and counseling.