• 보건의료산업학회지
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• 제9권3호
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• pp.31-42
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• 2015

Objectives : The purpose of this study was to examine the factors that affect employee satisfaction according to hospital size, job group and career at hospitals. Methods : Data were collected from 4,307 employees working at 5 university hospitals. Statistics were done with the SPSS program version 21.0. Results : There were significant differences in employee satisfaction according to hospital size, job group and career. Additionally, there were positive correlations between each of the factors for employee satisfaction and overall employee satisfaction. Multiple regression analysis showed that overall employee satisfaction was affected by factors such as job, communication, personnel and leadership according to hospital size, job group and career. Conclusions : The results of this study suggest that by identifying the differences in satisfaction of employees who are working in different circumstances and providing resources to satisfy employee needs, hospital employers can promote the growth of the hospital by reducing employee turnover.

• 동아시아경상학회지
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• 제9권2호
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• pp.31-42
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• 2021

Purpose- This research's purpose is to give implications on how to increase employee satisfaction and organizational commitment of Korean employees using internal marketing. To do that this study analyzes relationships among variables and analyses mediating effect of satisfaction. Also, this study wants to analyze economic performance change of business as a moderator so group comparison between an economic slump and economic recovery is included. Research design, data, and methodology- To analyze relationships among internal marketing, employee satisfaction and organizational commitment of Korean employees, this study used the 7th KRIVET's HCCP data of employee and firm's financial statements data. And conducted CFA, SEM and group comparison analysis by using AMOS 21. Result- According to the empirical results, employee satisfaction mediates between internal marketing and organizational commitment. However, trust was the only significant antecedent that give a positive influence on employee satisfaction. And employee satisfaction increases organizational commitment. Also, economic performance change of business does significantly deteriorate relationships. Conclusion- Based on this study result, implications to manage the organizational commitment of Korean employees are discussed. Especially, the effect of employee satisfaction and trust discussed. Also, economic performance group which is an economic slump and economic recovery differentiation is highlighted. Therefore the cautious approach is needed in managing employee attitude to job and organization is needed

• Nutrition Research and Practice
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• 제4권1호
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• pp.58-68
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• 2010

This study examined the extent of improvement of food safety knowledge and practices of employee through food safety training. Employee knowledge and practice for food safety were evaluated before and after the food safety training program. The training program and questionnaires for evaluating employee knowledge and practices concerning food safety, and a checklist for determining food safety performance of restaurants were developed. Data were analyzed using the SPSS program. Twelve restaurants participated in this study. We split them into two groups: the intervention group with training, and the control group without food safety training. Employee knowledge of the intervention group also showed a significant improvement in their score, increasing from 49.3 before the training to 66.6 after training. But in terms of employee practices and the sanitation performance, there were no significant increases after the training. From these results, we recommended that the more job-specific and hand-on training materials for restaurant employees should be developed and more continuous implementation of the food safety training and integration of employee appraisal program with the outcome of safety training were needed.

• 한국산업보건학회지
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• 제18권3호
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• pp.185-188
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• 2008

Objectives: The purpose of this study is to analyze the occupational safety and health(OSH) state of precarious employee. Methods: The questionnaire of this survey is composed of 9 categories that are the workplace general information and the state of occupational injury and disease, OSH organization, OSH education and training. The subjects of this survey were the Manufacturing. The hypothesis of this study is where the proportion of precarious employee is higher, the OSH state is worse. To verify this hypothesis, we grouped the subjects into three categories by the proportion of precarious employee like as 0%(all standard employee), less than 30% and 30% or more. Using the SPSS 12.0 program to analyze the data, logistic regression analysis were implemented to find affective factors for the rate of occupational injury and disease. Results: 2,633 manufacturing workplaces were included for subjects. The proportions of precarious employee were 9.6 %. In manufacturing industry, about 70 % companies had no precarious employee. 16.8 % companies were in less than 30 % group, 13.2 % companies were in 30% or more group. For the rate of occupational injury and disease, the precarious group were 0.85(${\pm}1.8$), 1.19(${\pm}2.9$), 0.59(${\pm}1.1$). There was a trend that the higher precarious proportion groups was the higher rate of occupational injury and disease by the logistic regression analysis. It is more strong relationship than company size and OSH committee. Conclusions: We could find a significant result there was a positive relationship between the hiring proportion of precarious employee and the rate of occupational injury and disease in manufacturing industry with 50 employees and more.

• Journal of Preventive Medicine and Public Health
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• 제38권1호
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• pp.107-116
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• 2005

Objectives : We analyzed the changes from 1996 to 2002 in distributive equity of the contribution burden in the Korean National Health Insurance. Methods : The study subjects were a total of 8,923 employee households and a total of 7,296 self-employed households over the period from 1996 to 2002. Those were the households meeting the two criteria as completing each annual survey and having no change in the job of head of the household during that period from the raw data of the Household Income and Expenditure Survey annually conducted by the Korean National Statistical Office. The unit of analysis was a household, and this was the standard for assessing the contribution that is now applied on a monthly basis. Deciles Distribution Ratio, Contribution Concentration Curve and Contribution Concentration Index were estimated as the index of inequality. Multiple regression analysis was conducted to compare the annual ability-to-pay elasticity of the contribution to the reference year of 1996 for three groups (all households, the employee households, and the self-employed households). Results : For the index of inequality, the distributive equity of contribution was improved in all three groups. In particular, the employee group experienced a substantial improvement. Using multiple regression analysis, the ability-to-pay elasticity of the contribution in the employee group significantly increased ($\beta$=0.232, p<0.0001) in the year 2002 as compared to the reference year of 1996. The elasticity in the self-employed group also significantly increased ($\beta$=0.186, p<0.05), although its change was smaller than that in the employee group. Conclusions : The employee group had a greater improvement for the distributive equity of the contribution burden than the self-employed group. Within the observation period, there were two important integration reforms: one was the integration of 227 self-employed societies in 1998 and the other was the integration of 139 employee societies in 2000. We expected that the equity of the contribution burden would be improved for the self-employed group since the integration reform of 1998. However, it was not improved for the self-employed group until the year 2000. This result suggests that capturing exactly the beneficiaries' ability-to-pay such as income is the precedent for distributive equity of the contribution burden, although a more sophisticated imposition standard of contribution is needed.

• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2009년도 통합학술대회
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• pp.27-41
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• 2009

본 연구는 현실요법 집단상담 프로그램이 직장인의 직무스트레스 감소에 미치는 영향을 조사하였다. A지역의 30-40대 직장인을 대상으로 실험집단 10명과 통제집단 10명으로 무작위 배정하여 실험집단에게만 프로그램을 실시하였다. 측정도구는 한국인 직무스트레스 측정 검사 단축형으로 한국직무스트레스 학회에서 2년에 걸쳐 개발한 표준도구를 사용하였다. 수집된 자료를 연구 목적에 맞게 분석하기 위하여 t-test(t-검증)을 실시하였다. 연구결과는 현실요법 집단상담 프로그램에 참여한 실험집단의 직무스트레스가 통제집단에 비해 통계적으로 유의미하게 감소되었다.

• 한국콘텐츠학회논문지
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• 제9권12호
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• pp.750-758
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• 2009

본 연구는 현실요법 집단상담 프로그램이 직장인의 직무스트레스 감소에 미치는 영향을 연구하였다. A 지역의 30-40대 생산직 남성 근로자로, 현재 근무하는 직장에서 2년 이상 근무한 사람을 대상으로 하여 실험집단 10명과 통제집단 10명으로 무작위 배정하였다. 측정도구는 한국인 직무스트레스 측정 검사 단축형으로 한국직무스트레스 학회에서 2년에 걸쳐 개발한 표준 도구를 사용하였다. 수집된 자료를 연구 목적에 맞게 분석하기 위하여 t-검증을 실시하였다. 연구결과 전체적인 직무스트레스 점수는 p<.001 수준에서 통계적으로 유의미한 차이가 있는 것으로 나타났으며, 하위영역에서는 직무요구, 조직체계, 보상부적절은 p<.01 수준에서, 직무자율, 관계갈등, 직무불안정, 직장문화는 p<.05 수준에서 통계적으로 유의미한 차이가 있음이 검증되었다. 이와 같은 연구방법을 통하여 도출된 결과를 토대로 다음과 같은 결론을 얻었다. 현실요법 집단상담 프로그램에 참여한 실험집단은 통제집단보다 직무스트레스가 낮아진다. 즉 현실요법 프로그램이 직장인의 직무스트레스를 감소하는데 효과가 있다.

• 한국콘텐츠학회논문지
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• 제10권2호
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• pp.452-461
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• 2010

본 연구는 서울지역에 위치한 13개 특급호텔에서 근무하고 있는 274명의 직원들을 대상으로l 호텔기업 리더의 리더십과 조직문화 간의 상관관계를 분석하고, 리더십과 조직문화가 호텔직원의 직무태도에 미치는 영향을 파악하기 위하여 수행되었다. 연구결과 리더십 속성(카리스마/고무적 동기, 서비스/배려, 보상) 모두 조직문화(혁신성, 합리성, 집단성, 관리성)과 유의적인 상관관계가 있는 것으로 나타났으며 보상과 서비스/배려 속성이 다소 높은 상관관계를 보였다. 또한 리더십이 직무태도에 미치는 영향에 대한 분석결과 보상과 서비스/배려 속성이 직무태도에 유의적인 영향을 미치는 것으로 나타났으며, 조직문화가 직무태도에 미치는 영향에 대한 분석에서는 집단성과 관리성이 직무태도에 유의적인 영향을 미치는 것으로 나타났다.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.489-497
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• 2020

The introduction of self-service technologies (SSTs) in retail stores aims to provide customers with a more satisfying shopping experience. Many retailers are increasingly turning toward the adoption of self-service technologies in providing services directly to customers. Given that previous SST research has focused mainly on the impact of the introduction of SST on customer responses, the present study explored the impact of the presence of employees in the relationship between SST and customer responses. Based on the two ground theories, motivation-based theories of behavior and social impact theory, this study tested the relationships between shopping motivations, SST use intention, and retailer attitude. Moderating effects of the presence of employees on the three relationships were also tested. Data were collected using an online survey and analyzed through structural equations modeling. Test results showed that both hedonic and utilitarian shopping motivations effect on SST use intentions, and SST use intentions effect on retailer attitude, subsequently. Although the presence of employee did not moderate the relationship between shopping motivations and SST use intentions, the employee presence moderated the relationship between SST use intentions and retailer attitude. The impact of SST use intentions on retailer attitude was higher in the high presence of employee group than in the low group.

• Asia Marketing Journal
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• 제17권2호
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• pp.39-62
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• 2015

Relatively little studies have investigated employee recovery from internal service failure, especially from the employees' perspective. When handling customer complaints, employees must not only deal with legitimate customer demands after a service failure, such as providing an apology, rectifying the problem, and offering compensation, but they must also manage illegitimate dysfunctional customers, who may yell, threaten, and even physically harm the employee. These negative experiences can have strong effects, and employees can exhibit higher levels of stress such as burnout and emotional labor, which have been linked to dissatisfaction, tension and anxiety, reduced performance and effectiveness, and a greater propensity to leave the firm, ultimately leading to negative financial consequences for the firm. These conditions result in internal service failure and create the need to recover employees-in other words, internal service recovery. However, little research has examined this issue so far. The purpose of the current study, therefore, is to investigate the relationship between internal service recovery and employee outcomes. A pre-test, post-test between-subjects experimental design was developed. Participants were 166 part-time students who were working full-time. The average age of the participants was 36.74 years, and 57.50% of them were female. The average length of employment was 13 years. Participants were randomly assigned to one of four groups of approximately equal size. Three of the groups were subjected to an experimental situation involving an internal service failure, while one group was not exposed to failure, thereby acting as a control group. This study contributes to the service marketing literature in several ways. First, the study extends service failure and/or recovery research by examining recovery in an employee context. Second, this study attempts to measure internal service recovery and to empirically demonstrate its relationship to employee outcomes. Third, this investigation emphasizes the managerial importance of internal service recovery. For example, understanding the nature of the relationships between internal service recovery and its consequences can improve the effectiveness and efficiency of managers' resource allocation decisions.