• 아동학회지
• /
• 제33권2호
• /
• pp.223-242
• /
• 2012

The main purpose of this study is to examine the relationship between the variables of infant temperament, maternal emotional availability, infant emotional responsiveness and involvement. A total of 60 infants and their mothers participated in this study. Mother-infant dyads were observed and mothers then completed questionnaires. Data was analyzed by means of descriptive statistics, t-tests, Pearson's correlations and hierarchical regressions. In terms of infant emotional responsiveness, maternal sensitivity and non-hostility, these were revealed to have had an effect on infant emotional responsiveness. Moreover, infants who have mothers who had the ability to read their infants' emotional signals accurately, responded in appropriate ways and interacted with affection, showed a higher level of responsiveness. In terms of infant emotional involvement, maternal structuring had an effect on infant emotional involvement. That is, infants who have mothers willing to support their infants through appropriate guidance and facilitate their interaction were more emotionally involved during the play sessions. In conclusion, maternal sensitivity, non-hostility and structuring were all related to infant emotional responsiveness and involvement, however, the degree of the effects of these variables differed.

• 아동학회지
• /
• 제26권6호
• /
• pp.173-187
• /
• 2005

This study examined relations between infants' strategies for emotional regulation and maternal responsiveness. Fifty 24-month-olds were observed for six kinds of emotional regulation strategy during four negative emotion-eliciting tasks; their mothers were observed for five styles of maternal responsiveness during toy-centered free play. Infants used different strategies according to the kinds of negative emotioneliciting tasks; their strategies correlated with maternal responsive styles. In the anger-eliciting tasks, infants used "distraction" and "self soothing." In the fear-eliciting tasks, they used "avoidance" and "problem solving." Infants who received more negative feedback from their mothers used the "irritation" strategy. Infants who got received more positive feedback from their mother used the "getting reference" strategy.

• 대한안전경영과학회지
• /
• 제17권4호
• /
• pp.67-75
• /
• 2015

This paper reviewed the relationship between emotional labor and service quality, and the moderating effect of superior and coworker support. Based on the responses from 520 hotel employees, the results of multiple regression analysis appeared as follow; 1) deep acting affected positively on all service quality factors(responsiveness, empathy, reliability). 2) surface acting didn't affect significantly on all service quality factors(responsiveness, empathy, reliability). 3) coworker support affected positively on the relationship between deep acting and responsiveness. 4) superior support affected positively on the relationship between deep acting and responsiveness, and on the relationship between surface acting and responsiveness.

• 산업경영시스템학회지
• /
• 제43권3호
• /
• pp.228-242
• /
• 2020

In recent years, interest in the welfare of soldiers is increasing. More specifically, soldiers enlisted to fulfill their military service obligations live a group life that is controlled by group life, unlike military officers selected by their will. Therefore, this study aims to verify whether there is an effect of improving the morale of soldiers by increasing the satisfaction of military service meals along with the trend of increasing morale through enhancement of soldier welfare. In order to achieve the purpose of this study, we surveyed 145 army soldiers working in the front and rear areas and used 137 valid samples for analysis. The results of this study are as follows. First, both SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) had a positive (+) effect on military meal satisfaction. Second, military service satisfaction and emotional commitment have a positive (+) effect on morale. Third, satisfaction with military meals has a positive effect on emotional commitment. This research has also shown that improvements in SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) improve military service satisfaction and emotional engagement. Military food service SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Space Design) must pay attention to increase military morale.

• 한국산학기술학회논문지
• /
• 제18권11호
• /
• pp.628-636
• /
• 2017

본 연구는 한국아동패널 7차 자료를 활용하여 부모의 자아존중감이 학령전기 아동의 자아존중감을 매개로 정서적 반응과 주의집중에 미치는 효과를 분석하고자 실시되었다. 본 연구에서는 한국아동패널 7차 년도 조사의 본조사와 어머니, 아버지 설문조사에 모두 참여한 가족 1383 가구(부모 1383쌍과 아동 1383명)을 대상으로 분석하였다. 본 연구결과 어머니의 자아존중감은 아동의 자아존중감에 직접 효과가 있는 것으로 나타났으며, 아동의 자아존중감은 아동의 정서적 반응과 주의집중에 직접효과가 있는 것으로 나타났다. 어머니의 자아존중감은 아동의 정서적 반응과 주의집중에 직접효과가 있으며, 아동의 자아존중감을 매개로 아동의 정서적 반응과 주의집중에 간접효과가 있는 것으로 나타났다. 본 연구는 부모의 자아존중감이 아동의 정서적 반응성과 주의집중에 미치는 영향을 밝히고, 학령전기 아동과 부모 교육 프로그램 개발의 기초자료를 제공하였다는데 의의가 있다. 따라서 학령전기 아동의 자아존중감 강화를 위한 교육과 어머니의 긍정적인 자아존중감 형성과 유지를 위한 프로그램을 개발하고 이를 보급하는 것이 필요하다.

• 디지털융복합연구
• /
• 제14권2호
• /
• pp.449-457
• /
• 2016

본 연구는 스키리조트 종사자가 지각하는 감정노동과 직무소진이 서비스 제공수준에 미치는 영향을 실증적으로 검증하는데 목적이 있다. 이를 위해 국내 스키리조트에 근무하는 종사자 215명을 대상으로 설문조사를 실시하였다. 감정노동은 표면행위와 내면행위의 2개 하위요인, 직무소진은 단일요인, 서비스 제공수준은 유형성, 응대성, 노력의지의 3개 하위요인으로 구성되었다. 또한 자료처리는 빈도분석, 확인적요인분석, 신뢰도분석, 상관관계분석, 회귀분석을 실시하여 다음과 같은 연구결론을 얻었다. 첫째, 스키리조트 종사자가 지각하는 감정노동 중 표면행위는 직무소진에 긍정적인 영향을 미치고, 내면행위는 직무소진에 부정적인 영향을 미친다. 둘째, 스키리조트 종사자가 지각하는 감정노동 중 표면행위는 서비스 제공수준의 유형성, 응대성에 긍정적인 영향을 미치며, 내면행위는 서비스 제공수준의 유형성, 응대성, 노력의지에 긍정적인 영향을 미친다. 셋째, 스키리조트 종사자가 지각하는 직무소진은 서비스 제공수준의 유형성, 응대성, 노력의지에 부정적인 영향을 미친다. 본 연구에서는 스키리조트와 같이 스포츠 서비스조직에 근무하는 종사자가 경험하는 감정노동과 결과 변수들간의 관계를 바탕으로 시사점과 제한점을 제시하였다.

• 대한안전경영과학회지
• /
• 제17권1호
• /
• pp.231-240
• /
• 2015

This paper reviewed the relationship between job burnout and service quality, and the moderating effect of self-efficacy. Based on the responses from 232 employees, the results of multiple regression analysis appeared as follow; 1) emotional exhaustion and depersonalization effected negatively on all service quality factors(empathy, reliability, responsiveness). 2) the reduced personal accomplishment effected negatively on two service quality factors(reliability, responsiveness). 3) self-efficacy effected positively on the relationship between emotional exhaustion and service quality. 4) self-efficacy effected positively on the relationship between he reduced personal accomplishment and service quality.

• 한국콘텐츠학회논문지
• /
• 제20권12호
• /
• pp.555-566
• /
• 2020

본 연구는 대학생의 감성지능, 회복탄력성, 커뮤니케이션 유형이 스트레스 대처방식에 미치는 영향이 어떠한지를 밝혀내는데 목적이 있다. 대학생 303명에 대한 설문조사가 이루어졌으며 상관관계분석과 다변인 회귀분석을 실시하여 연구문제를 검증하였다. 분석결과 첫째, 감성지능이 높은 대학생일수록 처해진 스트레스 상황에서 문제중심적 대처방식, 사회적지지 추구 대처방식을 많이 하는 것으로 나타났다. 특히 감성지능 중 감성조절은 문제중심 대처방식과 사회적지지 추구 대처방식에, 감성활용은 정서완화 대처방식에 영향력이 가장 크게 미치는 것으로 분석되었다. 둘째, 회복탄력성이 높은 대학생일수록 처해진 스트레스 상황에서 문제중심적 대처방식, 사회적지지 추구 대처방식을 많이 하는 것으로 나타났다. 특히 회복탄력성 요인 중 통제성은 문제중심적 대처방식에, 긍정성은 소망적사고 대처방식에 가장 큰 영향을 미치는 것으로 분석되었다. 또한 사회성은 사회적지지 추구 대처방식에는 정적으로, 정서완화적 대처에는 부적으로 미치는 영향이 가장 큰 것으로 밝혀졌다. 셋째, 커뮤니케이션 유형에 따라 대학생의 스트레스 대처방식의 차이를 분석한 결과 양성적/능력있는 유형은 문제중심적 대처방식을, 여성적/순응적 유형은 사회적 지지 추구 대처방식, 소망적 사고 대처방식을 많이 사용하는 것으로 분석되었다.

• 보건의료산업학회지
• /
• 제13권2호
• /
• pp.27-38
• /
• 2019

Objectives: The purpose of this study was to investigate the relationship between medical service quality, emotional attachment, customer satisfaction, and customer behavioral intention of small and medium hospitals. Methods: 228 patients who have used small and medium hospitals' medical services were selected. The analysis methods used were confirmatory factor analysis, validation of discrimination, path analysis, and bootstrapping using SPSS 23 and AMOS 23. Results: As a result of the hypothesis test, reliability, responsiveness, and assurance were found to have a positive (+) influence on emotional attachment and customer satisfaction, while empathy had a positive (+) influence on emotional attachment only. Emotional attachment had a positive (+) influence on customer satisfaction and behavioral intention, and customer satisfaction had a positive (+) influence on behavioral intention. Conclusions: Medical service providers in small and medium hospitals should recognize that increasing customer satisfaction based on emotional attachment is a pathway to customer acquisition and, ultimately, a way to promote effective management.

• 아동학회지
• /
• 제35권6호
• /
• pp.153-170
• /
• 2014

The purpose of this study was to examine the moderating effects of mother-adolescent communication time on the relationship between maternal meta-emotion philosophy, adolescent psychological adjustment and depression. The participants for this study comprised 181 first and second grade high school students and their mothers, residing in Seoul. The results of the analyses indicated that, (a) maternal disapproving is negatively correlated to adolescents' positive world views, and that maternal laissez-faire is also negatively correlated to adolescents' emotional responsiveness. However, a positive correlation is revealed between maternal emotion-coaching and adolescents' positive self-esteem. (b) It is evident that adolescents' emotional responsiveness is influenced by maternal laissez-faire, and that adolescents' positive self-esteem is influenced by emotion-coaching. It also indicated that mother-adolescent communication time is influenced by dismissing as well as laissez-faire meta-emotion philosophy. (c) It revealed that mother-adolescent communication time, in part, has a meaningful moderating effect on the relationship between meta-emotion philosophy and adolescent depression. Therefore, the present study indicates that even if maternal disapproving, laissez-faire, or dismissing is practiced, adolescent depression levels decrease as mother-adolescent time lengthens.