• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.9
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• pp.6071-6079
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• 2015

The purpose of this study is to identify the effect of the emotional quotient of emotional laborers working in a social space on their vocational emotional satisfaction, including job satisfaction and organizational commitment. Research subjects were 58 registered nurses in care units at a University hospital located in K city of Korea and 48 Secondary schoolteachers. Data were collected from June 15 throughout June 22, 2014. Data were analyzed by SPSS 17.0 program, using statistical methods including Pearson's correlation coefficient and stepwise multiple regression. It was found that there was a significant correlation between emotional quotient of emotional laborers, vocational emotional satisfaction, job satisfaction, organizational commitment. That is, the higher the emotional quotient of emotional laborers, the better the vocational emotional satisfaction, job satisfaction and the organizational commitment was. It could be the baseline data for providing working conditions and efficient system of emotional laborer.

• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• Proceeding of Spring/Autumn Annual Conference of KHA
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• 2008.11a
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• pp.159-162
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• 2008

Recently, people's attitude toward residential environment has been changed from a simple shelter to a place affecting their mental function, and the change has increased demand for high quality of residential environment. Nevertheless, a number of unsatisfactory elements that do not meet the demand of residents for residential environment have continuously caused them to be exposed to stress. The purpose of this study is to explore the importance of residential environment by examining stress factors from the residential environment and finding out the effects of the residential environment stress on human emotional intelligence quotient and its application pattern. This study was carried out using not only self-report questionnaires with the Likert 5-point scale to find out the origin of residential environment stress factors, but the emotional intelligence quotient measuring device developed by Wong & Low (2000) to analyse correlations between the residential environment stress and emotional intelligence quotient. The questionnaire survey in this study was carried our among students of D College, and data were analysed using the statistical program SPSS, version 14.0.

• Journal of Nutrition and Health
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• v.56 no.1
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• pp.86-96
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• 2023

Purpose: This study analyzes the association between depression, emotional eating, and dietary practices, and investigates the mediating effects of emotional eating between depression and dietary practice. Methods: A total of 345 women aged 40-59 years participated in the Seoul and Gyeonggido region. Assessments were achieved by self-reported questionnaires for emotional eating (Dutch Eating Behavior Questionnaire), Nutrition Quotients (NQ), and depression (Patient Health Questionnaire-9). Results: Analyzing the NQ scores by considering the depression group, revealed that compared to the normal group, balance, diversity, and eating behavior scores were lower in the depression group, whereas the moderation score was lower in the borderline depression group and depression group. The emotional eating scores were determined to be higher in the depression group than in the normal group. Partial correlation analysis between depression, emotional eating, and NQ revealed that depression is positively correlated with emotional eating and negatively correlated with all other factors of the nutrition quotient, balance, diversity, moderation, and eating behavior. Among the nutrition quotient factors considered, emotional eating was determined to be negatively correlated with both diversity and moderation. The bootstrapping method was applied to analyze the mediating effect of emotional eating for determining the association between depression and NQ. Results indicate that among the nutrition quotient factors evaluated using emotional eating as a medium, depression exerted a negative effect on moderation. Conclusion: Results of this study confirm that emotional eating, as a medium, affects the intake of unhealthy foods especially when depression is associated with dietary practices.

• The Journal of the Korea Contents Association
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• v.15 no.9
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• pp.295-306
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• 2015

The study examined the adversity quotient to determine the organizational adaptation among office workers in Korea. Participants were 202 adults who work in general offices in Seoul and Gyeonggi-do. Data were collected from August to October in 2013. Adversity quotient was measured using Stoltz's Adversity Quotient Profile(AQP) and Correlation analysis and multiple regression analysis were done. In result, adversity quotient was significantly related with emotional intelligency and resilience. Multiple regression revealed that adversity quotient emerged as the most significant predictor of organizational adaptation. Adversity Quotient Profile could be a useful tool to measure the capacity of overcoming the adversity and applied to develop the education contents or program strategies.

• Journal of the Korean Society of Safety
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• v.31 no.6
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• pp.113-120
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• 2016

People use social media platforms such as Twitter to leave traces of their personal thoughts and opinions. In other words, social media platforms retain the emotions of the people as it is, and accurately understanding the emotions of the people through social media will be used as a significant index for disaster management. In this research, emotion type modeling method and emotional quotient quantification method will be proposed to understand the emotions present in social media platforms. Emotion types are primarily analyzed based on 3 major emotions of affirmation, caution, and observation. Then, in order to understand the public's emotional progress according to the progress of disaster or accident and government response in detail, negative emotions are broken down into anxiety, seriousness, sadness, and complaint to enhance the analysis. Ultimately, positive emotions are further broken down into 3 more emotions, and Russell emotion model was used as a reference to develop a model of 8 primary emotions in order to acquire an overall understanding of the public's emotions. Then, the emotional quotient of each emotion was quantified. Based on the results, overall emotional status of the public is monitored, and in the event of a disaster, the public's emotional fluctuation rate could be quantitatively observed.

• Journal of The Korean Society of Integrative Medicine
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• v.8 no.3
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• pp.133-142
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• 2020

Purpose : The purpose of this study was to investigate the differences in social quotient and sensory processing function between completed-toileting and incomplete-toileting children with autism spectrum disorder (ASD). We aims to provide a basis for the training of children with autism spectrum disorders. Methods : The subjects of this research were children with ASD, aged from 4 to 7, receiving sensory integration therapy at the H-Child Development Research Center in Busan, South Korea. After recruiting 30 parents who had children with ASD, we interviewed them and we divided their children into completed-toileting group and incomplete-toileting group based on the past researches. We assessed them using the Social Maturity Scale and Sensory Profile. Spearman correlation was used to analyze between the sensory processing score and social quotient. Mann-Whitney U test was used to compare the Sensory Profile scores of the two groups. Results : The social quotient was correlated with the sensory processing score in the most of component as for auditory processing, vestibular processing, touch processing, multisensory processing, orosensory processing, except for visual processing. The groups of completed-toileting and incomplete-toileting group showed statistically significant intergroup difference in sensory seeking, emotional reactive, oral-sensory sensitivity, and inattention/distractibility in the sensory factor region. No statistically significant difference from intergroup was observed in any modulation areas, nor in behavioral & emotional response domains. Conclusion : A significant intergroup difference was observed in the most of sensory processing areas, except for modulation areas and behavioral & emotional response domains. The result revealed that toileting is significantly correlated with sensory processing. Therefore, this study suggests that the sensory processing function should be considered in the toilet training of children with ASD.

• Asia Marketing Journal
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• v.1 no.1
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• pp.4.1-4.25
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• 1998

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.9
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• pp.3897-3903
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• 2011

This study was to examine the effectiveness of neurofeedback training by observing the pre and post brainwave measurement results of about 39(experimental group 25, comparative group 14) student who have shown emotional. The study was examined at S city M dong A hearing impairments student, from Mar. 2009 and to Feb. 2010. The training took place two times a week, for about 40 minutes per session. The tool used to meas ure the psychological reaction was POMS (Profile of Mood State). First, the result confirmed the differences of both attention quotient(L R) and resistance stress quotient(L R). Second,, the results of the analysis show mood state. Therefore, the result of the study shows that there is possibility that NeuroFeedback technique might be positively affecting emotional of the hearing impairments student.

• Korean Journal of Child Studies
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• v.21 no.1
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• pp.295-306
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• 2000

Differences and relationships between Emotional Intelligence Quotient(E.Q.) and altruism of elementary school students were analyzed by the demographics of age, residence, and level of education of mothers and mothers' parenting attitudes. Subjects were 469 sixth grade students in urban and rural areas and their mothers. Results showed that parenting attitude was influenced by mothers' living area and level of education. Elementary students' E.Q. was related to their living area. The students' altruism was related to living area and mother's level of education. There was a significant relationship between E.Q. and altruistic behaviors of elementary school children.