• 한국식품조리과학회지
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• 제33권1호
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• pp.104-112
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• 2017

Purpose: This study aimed to analyze the contribution of emotional labor (surface acting, deep acting) and organizational commitment (affective commitment, continuance commitment) to turnover intention and customer orientation of school foodservice dietitian. Methods: Our survey was administered to 393 school foodservice dietitian in the Busan area on February 11, 2014. Results: For verification of mean differences, the mean scores for surface acting, deep acting, affective commitment, and continuance commitment were found to be 2.53/5.00, 3.71, 2.88, and 3.57, respectively. The mean surface acting score was significantly different according to age (p<0.001), total length of career as a dietitian (p<0.01), school type (p<0.001), and employment status (p<0.05). The mean deep acting and turnover intention scores were significantly different according to age (p<0.001), total length of career as a dietitian (p<0.001), school type (p<0.001), employment status (p<0.001), and no. of meals served (p<0.001). The mean customer orientation score was significantly different according to age (p<0.05), employment status (p<0.01), and number of work hour (p<0.05). There was a positive correlation (p<0.01) between turnover intention and surface acting and continuance commitment, but a negative correlation (p<0.01) with deep acting and affective commitment. Also, there was a positive correlation (p<0.01) between customer orientation and deep acting, affective commitment, but a negative correlation (p<0.01) with surface acting. Affective commitment had a negative influence on turnover intention (${\beta}=-0.444$, p<0.001), but surface acting had a positive influence on turnover intention (${\beta}=0.110$, p<0.05). Conclusion: These results suggest that management of affective commitment is essential for decreasing turnover intention. Therefore, emotional labor and organizational commitment of school foodservice dietitians should be managed from the school foodservice organizational viewpoint of The Ministry of Education.

• 한국치위생학회지
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• 제18권3호
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• pp.385-397
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• 2018

Objectives: The study was a cross-sectional research to examine dental hygiene students' multi-cultural experiences, emotional intelligence and cultural competency and to understand the correlations among them. Methods: The study was conducted from September $1^{st}$ to October $31^{st}$ 2016, based on the survey of 449 students in the department of dental hygiene at 7 Universities. The questionnaire consisted of 57 questions including general characteristics (n=7), multi-cultural experiences (n=7), emotional intelligence (n=16) and cultural competency (n=27). Results: Each score of students' emotional intelligence and cultural competency is 3.43 and 3.01 respectively in 5-point scale. An analysis of correlations between emotional intelligence and cultural competency shows that the higher the emotional intelligence, the higher the cultural competency (r=0.342). The factors affecting the cultural competency include use of emotions (${\beta}=0.327$, p<0.001), control of emotions (${\beta}=0.254$, p=0.001), frequency of multi-cultural media (${\beta}=0.221$, p<0.001) and experience of multi-cultural class (${\beta}=0.221$, p=0.002). The modified explanatory power in this model is 28.2% (F=10.856, p<0.001). Conclusions: There was a positive correlation between emotional intelligence and cultural competency, and the contacts with multi-culture and experience of class are identified as the affecting factors. Dental hygiene students should acquire theoretical experiences regarding the multi-culture through curriculum or continuous educations and it is necessary to promote such educations in order to develop and apply the programs for the enhancement of emotional intelligence.

• Child Health Nursing Research
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• 제6권2호
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• pp.132-143
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• 2000

The purpose of this correlational study was to find the correlation between the infant temperament, mother-infant interaction, and child-rearing environment. The subjects of this study were 37 dyads of healthy mothers and healthy infants. Data were collected from 15th of March to 3rd of September, 1999. Convenient sampling was done at Obstetric wards of one University hospital, and demographic data were collected before discharge. At one month and three month postpartum, we visited subject's home, and collected the data on the infant temperament, and also video taped the mother-infant interaction during feeding. In addition, child-rearing environment was checked by researcher according to HOME(Home Observation for Measurement of the Environment) at three months postpartum. Mother-infant interactions were rated according to the NCAST Feeding Scale later. Data were analyzed by window SPSS program, and correlations between the infant temperament, mother-infant interaction, and child-rearing environment were analyzed by Pearson's correlational coefficient. The results were as follows: 1. Infant temperament. 1) Among the subscales of infant temperament, mothers perceived cuddliness and amenability most positively at one month, and responsivity and amenability most positively at three months. 2) In subscale analysis of stability, amenability, responsivity, and persistence were stable with the time. 3) Significant relationships were found between the malleability and amenability, between the malleability and responsivity at one month, and also between the malleability and amenability, and between the malleability and cuddliness at three months. 2. Correlations of infant temperament and mother-infant interaction. 1) There was no significant relationship between the infant temperament and mother-infant interaction at one month. 2) There was a significant relationship between the infant temperament and mother-infant interaction at three months(r=.335, p<.05). In subscale analysis, there were significnt relationships between the total score of infant temperament and maternal sensitivity to infant's cues(r=.372, p<.05), and between the total score of infant temperament and maternal response to infant's distress (r=.331, p<.05). 3. Correlations of infant temperament and child-rearing environment. 1) There was no significant relationship between the total score of infant temperament at one month and total score of HOME at three months. In subscal analysis, the total score of infant temperament at one showed significant relationships with the organization of environment(r=.413, p<.05), and the emotional, verbal response at three months(r=.337, p<.05). 2) There was a significant relationship between the total score of infant temperament at three months and the total score of HOME at three months (r=.599, p<.01). In subscal analysis, the total score of infant temperament at three months showed significant relationships with the organization of environment(r=.410, p<.05), maternal involvement(r=.482, p,.01), and the emotional, verbal response(r=.695, p<.01) at three months. 4. Correlations of mother-infant interaction and child-rearing environment. There was a significant relationship between the maternal score of mother-infant interaction at one month and three months and the total score of HOME at three months (r=.474, p<.01; r=.452, p<.01). In conclusion, it was proved that infant temperament had significant relationships with mother-infant interaction and child-rearing environment, especially when the infants were getting older. This showed the possibility for changeability of infant teperament by the maternal factors.

• 한국산학기술학회논문지
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• 제18권1호
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• pp.351-359
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• 2017

본 연구는 간호사의 감정노동, 피로 및 근골격계 통증수준을 파악하고 그 관계를 분석하기 위해 시도한 서술적 조사연구이다. 종합병원에서 근무하며 연구참여에 동의한 총 235명의 간호사를 연구대상으로 하였다. 자료는 간호업무 수행 중 경험하는 감정노동, 피로 및 근골격계 통증수준을 구조화된 설문지를 이용하여 조사하였으며 수집된 자료는 실수와 백분율, 평균과 표준편차, t-test, ANOVA, Scheffe test, Pearson 상관계수 및 다중회귀(multiple regression)로 분석하였다. 연구결과에서 간호사들의 평균 감정노동수준이 3.27점, 평균 피로수준은 2.04점, 및 평균 근골격계 통증수준은 4.43점으로 조사되었다. 간호사들의 감정노동과 피로수준은 근골격계 통증수준과 유의한 양의 상관관계가 있었으며(r=.180, p=.006; r=.278, p<.001) 감정노동은 피로수준과도 유의한 양의 상관관계를 나타내었다(r=.353, p<.001). 간호사의 근골격계 통증에 영향을 미치는 요인은 신체적 피로(${\beta}=.324$, p<.001)와 성별(여성)(${\beta}=.171$, p=.009)이었으며 이들 변수는 근골격계 통증수준을 13.7% 설명하는 것으로 나타났다(F=16.271, p<.001). 이상의 결과를 통해 간호사가 병원에서 간호업무수행 중 경험하는 감정노동은 피로와 근골격계 통증에 상호 관련됨에 따라 간호사의 감정노동과 피로를 감소시키고 근골격계 통증을 예방하기 위한 방안모색이 필요함을 알 수 있었다.

• 한국산학기술학회논문지
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• 제21권1호
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• pp.178-189
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• 2020

본 연구는 국립대학교병원 행정직원들의 직무만족도 수준을 알아보고, 조직갈등, 직무스트레스 및 정서적 소진이 직무만족도에 미치는 영향을 규명하고자 시도하였다. 조사대상은 전국 10개 국립대학교병원에 근무하고 있는 행정직원 384명으로 하였으며, 자료 수집은 2018년 7월 10일부터 8월 20일까지의 기간 동안에 구조화된 무기명 자기기입식 설문지를 이용한 설문조사에 의하였다. 연구결과, 조사대상자의 직무만족도 평균 점수는 조직갈등(p<0.001), 직무스트레스(p<0.001) 및 정서적 소진 점수가 높은 군일수록(p<0.001) 유의하게 낮았다. 조사대상자의 직무만족도는 조직갈등, 직무스트레스 및 정서적 소진과 유의한 음의 상관관계를 보였다. 공분산 구조분석 결과, 조직 갈등은 직무스트레스나 정서적 소진보다 직무만족도에 더 큰 영향을 미쳤으며, 조직갈등, 직무스트레스 및 정서적 소진이 높을수록 직무만족도가 낮아지는 것으로 나타났다. 위와 같은 연구결과는 국립대학교병원 행정직원들의 직무만족도는 조직갈등, 직무스트레스 및 정서적 소진과 유의한 관련성이 있음을 시사하고 있으며, 특히, 조직갈등은 직무스트레스나 정서적 소진보다 직무만족도에 더 큰 영향을 주고 있음을 시사하고 있다.

• 대한통합의학회지
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• 제3권1호
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• pp.63-69
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• 2015

Purpose: The purpose of this study was to investigate the differences in emotion recognition according to general characteristics of stroke patients. Method: The subjects consisted of 38 stroke patients receiving rehabilitation at S Hospital in Busan. Used the eMETT program to assess emotional cognition. Result: The age and duration of disease showed statistically significant differences in emotion recognition ability score, the gender and lesion showed a statistically significant difference in some emotion(p<.05). Conclusion: The results of this study it can be seen that the difference in emotion recognition ability in accordance with the general characteristics of the stroke. There will be a variety of future research related to standardized research or interventions targeted at stroke patients and normal controls to be carried out.

• 종양간호연구
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• 제9권1호
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• pp.1-6
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• 2009

Purpose: The purpose of this study was to identify the needs of hospice care in families of the hospitalized patients with terminal cancer. Method: The data were collected from April to July, 2008. The participants were 100 family caregivers of hospitalized terminal patients with cancer recruited from two general hospitals in 2 cities in Korea. Needs of hospice care were measured using the 'Needs Assessment Instrument for Hospice Care in Families of the Patients with Cancer'. Results: The mean of needs score was 76.6, which meant degree of the needs was very high. Among the categories of the needs, the mean of category 'emotional care' was the highest. There were significant differences in the needs of hospice care according to sex and type of present therapy. Conclusion: Health care providers in hospital and hospice facilities must assess the needs of families as well as the patients in order to meet their specific needs. Additionally, they need to have deeper understanding of the need of emotional care and to apply emotional care to hopice patients and their families.

• Journal of Hospice and Palliative Care
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• 제18권2호
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• pp.112-119
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• 2015

목적: 본 연구는 호스피스 자원봉사자의 직무 스트레스 정도를 파악하고 직무 스트레스와 감성지능의 관계를 확인함으로써 호스피스 자원봉사자의 스트레스 감소를 위한 중재 프로그램 개발에 필요한 기초자료를 제공하고자 시행되었다. 방법: 본 연구는 B 광역시에 소재하는 2개의 상급종합병원과 4개의 종합병원에서 6개월 이상 호스피스 자원봉사자로 근무하고 있는 봉사자 중 연구에 대한 설명을 듣고, 서면으로 동의한 봉사자 158명을 대상으로 하였다. 연구대상자의 일반적 특성, 자원봉사활동 특성, 직무 스트레스, 감성지능을 조사하였다. 자료는 IBM SPSS 18.0을 이용하여 기술통계, t-검정, ANOVA 및 Pearson correlation coefficients를 이용하여 분석하였다. 결과: 직무 스트레스는 2.16점이고 감성지능은 4.65점으로 측정되었다. 호스피스 자원봉사자의 직무 스트레스와 감성지능은 교육수준과 월수입에 따라 차이가 있었다(r=-0.196, P=0.013). 결론: 호스피스 자원봉사자의 직무 스트레스는 교육수준, 월수입과 감성지능에 따라 차이를 보였다. 따라서 호스피스 자원봉사자가 환자와 가족에게 돌봄을 제공하고 팀의 일원으로 활동할 수 있도록 정기적인 교육을 제공하고 정서적 지지를 제공할 수 있는 지지체계가 마련되어야 할 것이다.

• 대한가정학회지
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• 제45권3호
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• pp.109-120
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• 2007

The purposes of this study were to provide evidence concerning the effects of Emotional Leadership and examine the impacts of Emotional Leadership on employee-related variables which were 'job satisfaction', 'organizational commitment', 'organizational performance', 'turnover intention'. A survey was conducted from August 23 to November 3, 2005 to collect data from kitchen staff(N=611). Statistical analyses were completed using SPSS Win(12.0) for descriptive analysis, reliability analysis, factor analysis, t-test, correlation analysis, cluster analysis and AMOS(5.0) for structural equation modeling. Kitchen staffs gave high point to their leader in the Emotional Leadership competence 'Optimism: seeing the upside in events' and 'Adaptability: flexibility in handing change' and gave lower point in the Emotional Leadership competence 'Inspirational leadership: guiding and motivating with compelling vision'. Employees' job satisfaction on 'coworker' were relatively high. However, the extents of satisfaction on 'payroll', 'promotion', 'work environment' were relatively low. The organizational commitment score was higher at 'loyalty' factor than 'commitment' factor. the test of hypothesis using structural equation modeling found that Emotional Leadership produced positive effects on job attitude and job performance. In conclusion, this study has identified that the Emotional Leadership effects on their organizational performance and attitudes toward their job.

• 한국간호교육학회지
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• 제7권2호
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• pp.183-195
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• 2001

The purpose of this study was to identity the relationship among emotional expression, emotional support, and psychosocial well-being, to analyze the factor affect the psychosocial well-being and to provide the data-based for effective development of emotional education program. The subjects for this study were 553 undergraduate college nursing students. The period of data collection was from 16 to 30, June, 2001. The instruments used for this study were emotional expressiveness scale (EES), ambivalence over emotional expressiveness questionnaire (AEQ), affect intensity measure (AIM), social support scale (SSS), and psychosocial well-being index (PWI). Data were analyzed by use of Descriptive Statistics, ANOVA, t-test, Stepwise multiple regression, Pearson's correlation coefficient with SPSS WIN program. The Major results were as follows: 1. The average score of items for the AIM, EES, AEQ were moderate at 3.8, 3.7 and 3.4. The level of SSS was high at 7.2 and PWI was low at 52.1. 2. Significant correlation were found between the AIM, EES, and AEQ. The EES was positively correlated with the SSS and negatively correlated with the PWI. On the other hand, the AEQ was positively associated with the PWI and negatively associated with the SSS. There was significantly negative correlation between the SSS and PWI. 3. In demographic characteristics, significant difference was shown only in the EES. The EES was significantly different according to grade. The difference in the SSS and PWI between 3groups were significant at the EES and AEQ. 4. Results from hierarchical multiple regression analysis indicated that the EES, AEQ, and AIM had influence on the SSS. And perceived the AEQ and SSS together explained 18.7% of variance in the PWI. The results of study provide evidence about the roles of emotion in psychosocial well-being. As a result, this study suggests that later study would be required to identify factors affect the psychosocial well-being and to develop the emotional education program to enhance emotional expression.