Browse > Article
http://dx.doi.org/10.5762/KAIS.2020.21.1.178

The Effects of Organizational Conflict, Job Stress, and Emotional Burn-out on Job Satisfaction of Administrative Staff of National University Hospitals  

Kim, Jong-Pil (Department of Public Health, Graduate School of Chungnam National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.1, 2020 , pp. 178-189 More about this Journal
Abstract
This study examined the effects of organizational conflicts, job stress, and emotional burn-out on the job satisfaction among the administrative staff working at national university hospitals. The 384 administrative staff from 10 national university hospitals were surveyed from July 10 to August 20, 2018, using structured self-administered questionnaires. As a result, the average score of job satisfaction was a significantly lower in the groups with higher scores of organizational conflicts (p<0.001), higher scores of job stress (p<0.001) and higher scores of emotional burn-out (p<0.001). Regarding the correlation of job satisfaction with organizational conflicts, job stress and emotional burn-out, the score of job satisfaction was negatively correlated with organizational conflicts, job stress and emotional burn-out. The above study results suggest that job satisfaction was significantly related to organizational conflicts, job stress, and emotional burn-out. In particular, job satisfaction was influenced more by organizational conflict than job stress and burn-out.
Keywords
Administrative Staff of Hospitals; Job Satisfaction; Organizational Conflict; Job Stress; Emotional Burnout;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Herzberg F. One more time: How do you motivate employees? 1968. Harv Bus Rev. 2003;81(1):87-96.
2 Lee CH. The relation of organization structure, organization culture, organization conflict and job satisfaction on hospital staff members: focused on Mediating effect. Pusan National University, Doctor's thesis, 2016.
3 Park EJ. The Relationship of Emotional Burnout on Job Satisfaction and Intention Leave among Hospital Employees. Chungnam National University, Doctor's thesis, 2017.
4 Park AS, Cho YC. Analysis of the Related Factors on Job Satisfaction in Nursing Officers Using the Structural Equation Model. Journal of the Korea Academia-Industrial Cooperation Society, 12(10); 4502-4512, 2011. DOI: https://doi.org/10.5762/KAIS.2011.12.10.4502   DOI
5 Lee CJ. A Study on the Public Nurses' Work Stress and Burnout: The Exploration of Moderating Variables. Changwon University, Doctor's thesis, 2011.
6 Kang SK. Effect of Work Stress Caused by Emotional Labor of Children's Hospital Employees on Burnout. Degu Hany University, Doctor's thesis, 2017.
7 Faul F, Erdfelder E, Lang AG, Buchner A. G*power 3: A flexible statistical power analysis program for the social, behavioral, and science. Behav Res Methods 2007; 39(2): 175-191. DOI: https://doi.org/10.3758/BF03193146   DOI
8 Chang SJ. A study on the distribution and risk factors for psychosocial distress, and the development work site stress reduction program. Ministry of Health & Welfare 2001.
9 Rahim, M. Afzalur. (2001), "Manageing Conflict in Organizations", London Quorum Books. 20-24.
10 Karasek RA, Theorell T, Schwartz JE, Schnall PL, Pieper CF, Michela JL. Job characteristics in relation to the prevalence of myocardial infarction in the US health examination survey(HES) and the health and nutrition examination survey(HANES). Am J Public Health. 1988 Aug;78(8):910-8. DOI: https://dx.doi.org/10.2105/AJPH.78.8.910   DOI
11 Maslach C, Jackson S. Maslach burnout inventory manual. Palo Alto, CA: Consulting Psychologyists Perss, 1981.
12 Choi HY. Perfectionism Tendency, Social Support, and Burnout Among Counselors. Catholic University, Master's Thesis, 2002.
13 Slavitt DB, Stamps PL, Piedmont EB, Haase AMB. Nurses satisfaction with their work situation. Nurs Res. 1978 Mar-Apr;27(2):114-20. DOI: https://doi.org/10.1097/00006199-197803000-00018
14 Lee ES. A Study on the Job Satisfaction and the Transfer of Assignment Among Nurses. Korea University, Master's Thesis, 1988.
15 Kim JY, Kwon IS, Cho YC. Satisfaction and Psychosocial Stress among Public Officers; and Their Related Factors. Journal of the Korea Academia-Industrial cooperation Society, 11(1): 341-351, 2010 DOI: https://dx.doi.org/10.5762/KAIS.2010.11.1.341   DOI
16 Lee SY. The effect of job satisfaction in sports participation among workers : focused on workers in Ch'ungch'ongnam-do. Kyung Hee University, Master's Thesis, 2001.
17 Kim EH, Cho YC. Job Satisfaction and Related Factors Among Nursing Officers. Journal of the Korea Academia-Industrial cooperation Society, 13(7):3112-3122, 2012. DOI: http://dx.doi.org/10.5762/KAIS.2012.13.7.3112   DOI
18 Ko SH, Jeong BR Nursing Professionalism and Job Satisfaction of Nurses in General Hospital. Journal of Korean Academy of Nursing Administration, 10(3):335-344. 2004.
19 Kim OT, Lee SH. Relations of Professionality Awareness to Empowerment and Job Satisfaction Among Instructors in Sport for All. The Korean Journal of Physical Education, 40(6):4743-4783, 2010.
20 Kang RH. A Study of the Child Care Teacher's Professional Recognition and Self-Efficacy on Job Satisfaction. The Journal of Vocational Education Research, 25(1):71-88. 2006
21 Shin TS, Cho YC. Professional Job Perception and Job Satisfaction, and Its Related Factors Among Medical Recorders Engaged in General Hospitals. Journal of the Korea Academia-Industrial cooperation Society, 15(7): 4258-4271, 2014.   DOI
22 Cheong SB. Relationship Between Professional Job Perception, Job Stress and Job Satisfaction of Radiation Technologists in General Hospitals. Chungnam National University, Master's Thesis, 2015.
23 Kim JH. Impact of Hotel Restaurant Employee Conflicts on Job Stress, Job Satisfaction and Performance. Sejong University, Doctor's thesis, 2017.
24 Son US. The Effect of Hospital Employees' Job Satisfaction and Organizational Commitment on Turnover Intention and Organizational Conflict. Wonkwang University, Doctor's thesis, 2012.
25 Choi BC. A study on the Mediationg Effects of Reflexivity and Organaizational Citizenship Behavior Between Confiict and Creative Behavior. Kumoh National Institute of Technology, Doctor's thesis, 2016.
26 Bae HS. Impact of Conflict Types and Working Conditions of the Employees on the Foodservice Company Customer Orientation and BSC: Focusing on the Korean Buffet Restaurant. Kangneung-Wonju National University, Doctor's thesis, 2016.
27 Goh HY. Impacts of hotel culinary staffs organizational conflict on burnout and job satisfaction. Young-San University, Master's Thesis, 2017.
28 Oh JY. Determinants of intent to leave among workers at aged care facilities: : an empirical test of a causal model in South Korea. Yonsei University, Doctor's thesis, 2008.
29 Ahn OS. The Impact of the Management Policies for Service Quality on Employees' Emotional Reactions and Job Performance: Focused on Medical Services. Keimyung University, Doctor's thesis, 2010.
30 Lim KT. The Effects of Hospital Employees' Conflicts on Their Job satisfaction and Organizational Commitment. Journal of the Korea Academia-Industrial cooperation Society, 16(8):5372-5383. 2015.   DOI
31 Shin JW, Baek JH. A Comparative Study on Job Stress and Job Satisfaction of Long-Term Care Staffs for Physically Disabled Seniors with Rating 1 and for Demented Seniors with Rating 3. Journal of the Korean Gerontological Society 31(4):1067-1081, 2011.
32 Park HJ, Yoon SH, Cho YC. Job Satisfaction and Its Related Factors among 119 Rescue Workers. Journal of the Korea Academia-Industrial cooperation Society, 18(7):46-57, 2017. DOI: https://dx.doi.org/10.5762/KAIS.2014.15.9.5610   DOI
33 Lee SH, Choi YH. A Study on Job Stress and Job Satisfaction of 119 Relief Squads. Korean Academy of Community Health Nursing, 17(4):521-529. 2006.
34 Song SH. The Effects of Childcare Teachers' Job Stress on Their Job Satisfaction: Focusing on the Mediating Effect of Human Relations. Journal of Early Childhood Education & Educare Welfare, 16(1):133-151. 2012.
35 Kang CB. A Study on Burnout and Job Satisfaction of Care Workers. Korean Journal of Gerontological Social Welfare, 54:193-209. 2011.
36 Yang YS, Kang YH, CU New Nurses' Job Stress, Job Satisfaction, Organizational Commitment and Turnover Intention. Health & Nursing, 25(2):47-58. 2013.
37 Lee WY. The Effect of Job Stress on Job Satisfaction and Turnover Intention Among Hotel Employees -The Moderating Role of Switching Costs-. International Journal of Tourism Management and Sciences, 29(4):1-21. 2014.
38 Lee EH, Kim KH. A Study on Factors Associated with Burnout of Social Wor. Journal of Social Studies, 16(2):167-193. 2008.
39 Jon HS. Effect of violence experience of emergency department nurse on burnout and job satisfaction. Kyung Hee University, Master's Thesis, 2012.