• Title/Summary/Keyword: Education service

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Influence of the Education Service Quality and Result Expectations on Behavioral Intention: Focus on the TOEIC Business of a Global Company (교육서비스 품질과 교육성과의 기대일치여부가 행동의도에 미치는 영향: 글로벌기업의 TOEIC사업을 중심으로)

  • Kang, Ho-Gye;Song, In-Am;Hwang, Hee-Joong
    • Journal of Distribution Science
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    • v.11 no.2
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    • pp.71-81
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    • 2013
  • Purpose - The TOEIC test has been leading the change in the quality and the globalization of companies for about last 30 years. The TOEIC test is taken by about two million people each year and is used as a criterion to select new employees in companies or government offices, for performance ratings, and for overseas posting selections. Universities also use TOEIC test in various ways. Since the TOEIC test is used for the selection of new students for admission, transferring extra credits, scholarships, graduation certification, and admission of international students studying abroad, many universities all over the country provide students with TOEIC study lectures through their own language institutes. Despite the fact, there has been no research on the service quality or even the current situation of these institutes. Thus, this study aims to evaluate the factors that impact TOEIC lecture service quality and analyzes the effect of the expectation related to the education service quality and the result of education on intentional behavior. Research design, data, methodology - Data was collected by administering a survey to current TOEIC students from different university language institutes. The survey questionnaire comprised of a five-point Likert scale. The demographic analysis was conducted using the frequency analysis method and the factor analysis was conducted to verify the validity of questionnaire over any variable. The reliability analysis was conducted to verify the reliability of the results. Besides, multiple regression analysis, regression analysis, and mediated effect verification were also conducted. For education service quality, four different independent variables such as reliability, response, conviction, and sympathy were considered using the SERVQUAL survey model. Based on the research models, the study hypotheses below were formulated in order to recognize an effect relationship between the variables. The four hypotheses are, "the hypothesis on education service quality and TOEIC study result expectation," "the hypothesis on education service quality and behavioral intention," "the hypothesis on study result expectation and behavioral intention," and "the hypothesis on study result expectation and mediated effect." Results - The results are as follows. First, the factors like response, conviction, and sympathy have a positive influence on TOEIC study result expectations. Second, the TOEIC study result expectation has a positive influence on the factors of behavioral intention such as re-sign up, positive word-of-mouth, "loyalty towards school." Third, it was verified that the mediated effect on behavioral intention was influenced by education service quality at university foreign language institute, while the study result expectation has only a partial mediated effect. Conclusions - The implications of this study are summarized as follows: First, it suggests a new research model for the effect of the expectation related to the education service quality and the result of education in the university language institutes on the behavioral intention. Second, it has established a relationship between the education service quality and study result expectation by verifying the mediated effect on them.

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A Case Study on the Influence of Science Education Courses on Pre-service Chemistry Teachers' View of Learning (예비화학교사가 수강한 과학교육 과목이 학습관에 미치는 영향에 관한 사례연구)

  • Koh, Eun-Jung;Choi, Byung-Soon
    • Journal of the Korean Chemical Society
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    • v.58 no.1
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    • pp.105-117
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    • 2014
  • The purpose of this study was to analyze pre-service chemistry teachers' view of learning focused on the influence of science education courses that pre-service chemistry teachers had learned. Three pre-service chemistry teachers were selected for this study. Documents related to science education courses, survey data about their view of learning and interview data were collected, transcribed and analyzed. According to this study, pre-service chemistry teachers had changed, modified, maintained and strengthened their view of learning while they took the science education courses. Pre-service teacher K and P had changed their traditional view to the constructive view and then had modified their view by adding the reality. And pre-service teacher H had modified his constructive view with some traditional view. All Pre-service teachers had modified their own view of learning because of the science education course that emphasized the real field situation. As discussed above, science education courses focused on the applying the theory to real teaching situation gave the opportunity to modify pre-service teachers' own view of learning. It implied that the science education courses learned in the teachers college have to include contents based on real teaching situation and pre-service teachers' reflective thinking processes for establishing their view of learning and customized teaching activities.

A Study on the Basic Scientific Knowledge of In-service and Pre-service Elementary School Teachers (초등 현직 교사와 예비 교사의 기초적인 과학 지식에 관한 조사)

  • Kang, Hyun-Suk;Park, Jae-Keun;Noh, Suk-Goo
    • Journal of Korean Elementary Science Education
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    • v.28 no.1
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    • pp.67-78
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    • 2009
  • The purpose of this study is to identify the basic scientific knowledge of in- and pre-service elementary school teachers, specific areas having insufficient knowledge and the reason for the lack of understanding. For the study, we analyzed the survey asking basic scientific knowledge to in-service elementary school teachers within an urban communities and pre-service elementary school teachers enrolling the first, the second and the third year in National University of Education. The results shows that there is the lack of understanding about scientific knowledge such as boiling points, perihelion, substances, and elements, which elementary school teachers should have exactly known. With regard to the age, an effort is required to increase scientific knowledge of the in-service teachers in 50's, compared to those in 20s' and 30s'. In the pre-service teachers, the average in the third year was significantly higher than that in the first and second year. Regarding the major background in high school, both of in- and pre-service teachers who completed the science course showed significantly higher average than those who completed the liberal arts course. In addition, regarding the major in the university, the average of the group with science and engineering major was higher than that of the group with other majors.

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The Characteristics of Lesson Planning of Pre-service Elementary Teachers to Develop Scientific Communication Skills for Elementary School Students (초등학생의 과학적 의사소통 능력 함양을 위해 예비 초등교사들이 작성한 수업과정안의 특징)

  • Na, Jiyeon;Jang, Byung-Ghi
    • Journal of Korean Elementary Science Education
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    • v.37 no.1
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    • pp.54-65
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    • 2018
  • The purpose of this study was to investigate the characteristics of lesson planning of pre-service elementary teachers to develop scientific communication skills for elementary school students. For this purpose, lesson plans and lesson planning journals written by the 53 pre-service teachers were collected and analyzed. The results of the research were as follows. The pre-service elementary teachers used an implicit and contextual approach to develop scientific communication skills. Teaching and learning activities for enhancing scientific communication were mainly conducted in words or in writing. There were many activities expressing elementary school students' thoughts and presenting the results of experiments in the lesson plan. There were many cases in which the pre-service teachers' lesson plans did not include the evaluation of scientific communication skills. In their lesson plans, there are a lot of mutual activities between teachers and students, team and whole students, and inter-students within teams together, and students' individual activities from requests of teachers. We found that the pre-service teachers had various difficulties when they planned the science lesson to develop scientific communication skills. The pre-service teachers were less likely to refer to specialized materials related to science education when planning their classes.

A study of the in-service teachers' and pre-service teachers' recognition the domain in the problem of the continuity of a function (함수의 연속을 판단하는 문제에서 현직교사와 예비교사의 정의역 인식 조사)

  • Lee, Se Hyung;Chang, Hyun Suk;Lee, Dong Won
    • The Mathematical Education
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    • v.57 no.4
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    • pp.477-491
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    • 2018
  • In this paper we study in-service teachers' and pre-service teachers' recognition the domain in the problem concerning the continuity of a function. By a questionnaire survey we find out that most of in-service teachers and pre-service teachers are understanding the continuity of a function as explained in high school mathematics textbook, in which the continuity was defined by and focused on comparing the limit with the value of the function. We also notice that this kind of definition for the continuity of a function makes them trouble to figure out whether a function is continuous at an isolated point, and to determine that a given function is continuous on a region by not considering its domain explicitly. Based on these results we made several suggestions to improve for in-service teachers and pre-service teachers to understand the continuity of a function more exactly, including an introduction of a more formal words usage such as 'continuous on a region' in high school classroom.

A Survey on the In-Service Education Program of General Hospital in Seoul (실무교육 실태조사 -서울시내 종합병원을 대상으로-)

  • Education & Research Committee, Seoul Branch, Korean Nurses Association Education & Research Committee, Seoul Branch, Korean Nurses Association
    • The Korean Nurse
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    • v.20 no.5 s.113
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    • pp.60-69
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    • 1981
  • The objectives of this research are to offer basic information to help put into practice an organized and systematized program of continuing education for nurses of in-service education in each hospital, the continuing education program of the Seoul distr

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Development of Pre-service Teachers' Software Education Competencies : Focusing on the Case of SW Edu-thon (예비교원의 소프트웨어 교육 역량 계발 : 소프트웨어 에듀톤 사례를 중심으로)

  • Choi, Hyungshin;Yang, Changmo;Park, SunJu;Jun, Woochun
    • Journal of The Korean Association of Information Education
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    • v.21 no.2
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    • pp.259-266
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    • 2017
  • The goal of this study is to introduce the SW Edu-thon program designed to strengthen pre-service teachers' software teaching competencies and to report its outcomes. In order to achieve the goal, we have conducted a survey for twenty-two teams of two pre-service teachers who have participated in the regional pre-contest and selected for the best lesson plans. The survey consists of several sections including the level of SW competencies, learning motivations, educational outcomes, satisfaction toward the lecturers, mentors, educational programs, and management and operations. In addition, we have analyzed the mentors' progression reports written by the participating in-service teachers who have helped the pre-service teachers to develop and implement their SW lesson plans. The results of this study provide with the outcomes of the program and the future directions for operating the SW Edu-thon program.

Analysis of Relationship between Academic Achievement and Job Satisfaction of Secondary NCS Vocational Education (중등 NCS 직업교육의 학업성취도와 취업만족도 관계 분석)

  • Choi, Sooho
    • Journal of Service Research and Studies
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    • v.8 no.1
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    • pp.41-57
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    • 2018
  • The purpose of this study is to analyze the relationship between academic achievement and job satisfaction in secondary NCS vocational education. The questionnaires were divided into 5 variables : NCS education understanding, quality of education service, necessity of vocational education, academic achievement, job satisfaction. We used SPSS WIN 18.0, to examine the importance, reliability, validity, and association analysis using questionnaires. The results showed that the quality of education service and the necessity of vocational education were influenced on academic achievement in independent variables. But understanding of NCS education was not adopted. In the parameters and dependent variables, academic achievement was found to affect job satisfaction. So if educational institutions are to pay attention to and improve the quality of vocational education service and the need for vocational education, academic achievement will increase. Academic achievement is expected to positively affect job satisfaction after employment.

The Effects of Programming-based TPACK Educational Program on Self-efficacy of Pre-service Teachers (프로그래밍 기반 TPACK 교육 프로그램이 예비 교사의 자아효능감에 미치는 효과)

  • Kim, Seong-Won;Lee, Youngjun
    • The Journal of Korean Association of Computer Education
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    • v.21 no.5
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    • pp.49-59
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    • 2018
  • As the importance of technology increases, the need for TPACK, an knowledge for pre-service teachers, to integrate technology into education has increased. In order to improve TPACK of pre-service teachers, programming-based TPACK education program was developed. However, the developed educational program did not affect the self-efficacy of pre-service teachers. In order to solve this problem, in this study, the improved TPACK-P education program was applied to pre-service teachers to verify the change of self-efficacy. As a result, the improved TPACK-P education program was effective in the development of self-efficacy of pre-service teachers. In detail, pre-teacher's self-confidence and preference of task difficulty were significantly improved than previous. The TPACK-P education program, which is improved through this, confirms that the pre-service teacher promotes the integration of technology into the classroom rather than the existing education program.

Implementation of a education resource service system based on functional broker (기능형 중재자 기반의 교육자원 서비스 시스템의 구현)

  • Choi, Byeong-Seok;Oh, Ji-Hoon;Han, Sung-Kook
    • The Journal of Korean Association of Computer Education
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    • v.6 no.4
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    • pp.147-155
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    • 2003
  • Most of web-based education systems are only to supply education information. As the web becomes the common basis to support the effective education, it is used for not only applying education information but also developing to the dimension to provide various services. The education service models prospering to the newly diverse environment are necessary. In this paper, a education resource service system based on functional broker is implemented to overcome the weakness of the traditional Web-based instruction. This paper shows that the web-based education service system such as functional broker can manage the varied education resources efficiently and so contribute to realize the life-long education.

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