• Proceedings of the KAIS Fall Conference
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• 2006.05a
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• pp.614-616
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• 2006

본 논문은 본인이 근무하는 회사(H사)에서 해외 ERP프로그램을 도입하는 과정 및 구축을 실시하면서 겪었던 일과 구축 후 앞으로 개선해야 할 방향에 대해 ERP 구축했던 실무 담당자로서의 견해를 논문화하여, 개선방향을 제시하였다.

• Journal of Information Processing Systems
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• v.17 no.3
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• pp.473-488
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• 2021

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.4
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• pp.2093-2103
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• 2014

The purpose of this study is to investigate how the vendor suitability factor affects ERP introduction factors of domestic small and middle businesses and internal performance. When domestic firms introduce an ERP package, they mostly use the package already developed by ERP firms. Therefore, this study tried to analyze that the suitability factor of an ERP package supplier serves as a moderating role for ERP internal performance. The study result showed that the vendor suitability factor played a moderating role for ERP introduction factors and internal performance. In other words, the vendor suitability factor served a moderating role for four factors -CEO support, education/training, users' IT capability, and business standardization /formulation- and internal performance. But, it was analyzed that the vendor suitability factor didn't serve as a moderating role for IT infrastructure and internal performance.

• Journal of Korea Society of Industrial Information Systems
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• v.11 no.5
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• pp.132-140
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• 2006

Implementing ERP system is inherently a very complex task that involves ongoing training employees to use the new system. However, the traditional methods of ERP training and education have presented many problems. A new form of training, e-learning, has emerged. E-learning enables trainees to sign on classes without restrictions of time, distance, and classroom availability. We suggested several usage strategies and e-learning combined model for ERP related organizational change management.

• The Journal of Information Systems
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• v.14 no.2
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• pp.215-236
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• 2005

The purpose of this paper is to examine the differences in the critical success factors for ERP adoption suggested by the system managers and the ERP consultants. The survey results indicated the following findings. First, there was no significant difference in the relative importance of the critical success factors between the system managers and the ERP consultants. Both groups agree that 'top manager's concern and support' is the most critical factor and that 'user involvement' is the second. However, the system managers tend to think 'training and education of end users' and 'cooperations among the project participants' more important than the consultants do. Second, both groups agree that the most important ERP contribution should be 'improvements in the business processes.' They also agree that the least important aspect is 'ERP's contribution to the individual's productivity.' In overall, the ordered lists of ERP evaluation criteria according to their importances were of no significant difference between the groups. Third the two groups showed differences when they were asked to evaluate the importance of the critical success factors for each of the ERP evaluation criterion. In general, the system managers tend to put more emphasis on 'training and education of end users' and 'adaptation of end users to the changed processes,' whereas the consultants tend to emphasize more on 'top managers' interest and supports' and 'project manager's capabilities and performance.' The differences in the critical success factors presented by the two groups indicated that more efforts need to be devoted to understanding other participant's interests and concerns in an ERP project team. Better coordinations based on the mutual understandings could improve the chance of achieving a success in adopting ERP packages.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.12
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• pp.2805-2815
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• 2014

This paper abstracts the key factors affecting business performance by ERP system at university in China and suggests how to use ERP system effectively at university. Main results are as follows: First, concern and support by CEO affects personal business performance of ERP. Second, ERP system education affects organizational business performance of ERP. Third, concern and support by CEO affects business enhancement performance of ERP.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2010.05a
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• pp.970-972
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• 2010

ERP is an integrated information system to manage all human and material resources in offices. Therefore, the business competitiveness is reinforced. The best requirement of ERP is the real time data collection and analysis in ubiquitous environment. Passive information collection is a problem in existing ERP system. To solve that problem, active system is proposed using RFID Tag and Reader. From the simulation results, we confirm that resource information is acquired and event message is occurred after fixed time. In this paper, the real time management system of industry resource with RFID collects resource information actively instead of passive information collection and supports the event according to the schedule.

• Korean Management Science Review
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• v.15 no.2
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• pp.83-90
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• 1998

Today, ERP becomes very popular as a vehicle of implementing an integrated information system since this package not only facilitates reengineering but also provides the function of generating consolidated financial statements. Yet a successful introduction strategy on the integrated information system needs to be set up because ERP has weaknesses as well as strengths. The strengths include the prompt reaction to environmental changes, the integrated management of information, the adoption of open systems, and the selection of modules according to functionsl However, the weaknesses of ERP include the provision of only basic functions, the development of package on international standard processes, and possible disadvantages to small and medium-sized firms. This paper is to suggest recommendations on the implementation strategy of ERP as an integrated information system. According to the case study with Firm A that has successfully implemented an ERP package, the most significant advantage of adopting ERP was that Firm A was able to implement an integrated information system for only six months. Finally, this research generates suggestions, such as the importance of the project team structure, the sufficient amount of time for education, and the minimization of the package modification.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2004.06a
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• pp.35-40
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• 2004

최근 기업에서는 기업경쟁력 강화의 일환으로 다수의 업무처리솔루션을 활용하여 업무처리의 효율성과 효과성을 제고하기 위해 노력하고 있다. ERP 시스템 또한 이러한 맥락으로 기업에서 활용하는 기업형 솔루션으로서 현재 대부분의 기업에서 이를 활용하여 업무를 처리하고 있으며 많은 연구문헌으로 그 효과가 널리 알려져 있다. 이러한 ERP 시스템은 도입이 중요한 것이 아니라, 도입후의 활용으로 효율성을 증대하는 것에 그 목적이 있다. 업무처리능력의 향상. 비용절감효과, 재고의 감소 등 실질적인 성과를 위해서는 시스템의 도입뿐만 아니라 유지보수, 시스템 교육과 같은 사후 관리가 절실히 요구된다. 따라서 본 논문에서는 기업의 ERP 시스템의 활용을 지원하기 위한 방안으로서 e-learning을 제안한다. 기업에서의 e-learning 활용방안에 대한 문헌은 다수 있지만, ERP 시스템의 지원을 위한 e-learning 활용방안은 부족한 현실이다. 따라서 ERP 시스템과 e-learning 시스템과의 연계모델을 제안하고, ERP 시스템 교육을 위한 방법으로서의 e-learning의 우수성을 증명하고자 한다.

• Management & Information Systems Review
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• v.29 no.1
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• pp.177-205
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• 2010

The major purpose of this study is to investigate the relationships between change management characteristics and implementation performance of ERP. In addition, this research examines the moderating effects of organization characteristics as contextual variables on the relationship between change management characteristics and implementation performance. For these purposes, a research model is developed based on the relevant literature reviews of ERP systems and change management theory. The data have been collected from the 148 enterprises which have implemented ERP systems at least one year ago. The respondents were person in charge of ERP system of each corporation. The results of this study are summarized as follows. Firstly, top management concern and support, consultant support goodness, education, and communication have positive influence upon internal performance. Secondly, consultant support goodness and education are positive influence upon external performance. Lastly, organization characteristics including formalization and centralization have partial moderating effect on the relationship between change management characteristics and implementation performance of ERP. From the analyses, this research have identified change management activities according to the organization structural contexts for the successful implementation of ERP.