• 무역상무연구
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• 제34권
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• pp.157-185
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• 2007

The purpose of this thesis is to contribute to the activation of e-contract service for one stop e-trade by analyzing the problems and its solutions in e-contract service at home and abroad. In order to achieve the purpose of this thesis, case studies are done on e-contract service providers such as CECTRUST service of NTT DATA in Japan and HanCM.com of Haansoft in Korea and user companies such as Taisei Corporation using CECTRUST service and Hyundai Card using HanCM.com. The problems in the e-contract service are the lack of e-contract service providers, rare publicity of e-contract service, limited use of e-contract service at only home, higher pricing for e-contract service, short time management of e-contract documents by service providers, no application of newly developed security technology to e-contract service, unsatisfaction of requirements of e-contract service provider as trusted third party, absence of lower pricing e-contract service by service provider, authorizing key error in electronic signature under recognized authentication system in case of fail in renewal of digital certificate and reproduction of digital certificate. The solutions of these problems are the upbringing of e-contract service providers, broad publicity of e-contract service, development of e-contract service on a global basis, establishment of lower pricing for e-contract service, long time management of e-contract documents by service providers, application of newly developed security technology such as bio technology to e-contract service, satisfaction of requirements of e-contract service provider as trusted third party by designation of recognized e-document repository, development of lower e-contract service by way of application service provider(ASP), introduction of time stamping of e-contract document and signature key value. The limitation of this thesis is that the problems and its solutions could not meet with the broad recognition as they are conferred by intuition because of few e-contract service provider.

• 한국컴퓨터정보학회:학술대회논문집
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• 한국컴퓨터정보학회 2014년도 제49차 동계학술대회논문집 22권1호
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• pp.211-214
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• 2014

최근 E-Service의 기술 촉진이나 적용 범위는 점차 확대되어가고 있으나, 이에 반해 E-Service의 이론과 실행은 여전히 초기 단계이고, E-Service상의 서비스나 서비스 경험에 대한 정의가 부재인 것으로 확인되고 있다. 따라서 본 논문에서는 전통적 서비스와 E-Service의 차이점을 도출하여 E-Service만의 특화점을 학문적으로 확인하여 보고자 한다. 이를 위하여 E-Service의 정의를 우선 설명하고, 전통적인 서비스의 주요 특성 5가지를 활용하여 E-Service와의 특성을 비교한 후, 5가지 특성에서 각각 전통적인 서비스와 E-Service간에 어떤 차이점이 있는지를 밝혀보고자 한다. 마지막으로 E-Service의 가장 큰 특징인 기술과 정보의 만남을 통해 가치의 창조가 포함되는 점을 추가하여 E-Service가 기존 상품이나 오프라인 서비스에 대한 보완재나 대체제가 아닌 E-Service 만의 고유 핵심 가치를 보유하고 있다는 점을 이용하여 명백한 E-Service만의 우위 요소를 정의한 후 학문적으로 명확한 차이점을 밝혀내 보고자 한다.

• 정보관리학회지
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• 제27권1호
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• pp.119-136
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• 2010

본 연구는 Zeithaml과 Bitner모형을 도서관 E-Service품질 연구를 위해 수정 제안하고자 하는데 그 목적이 있다. 연구 목적을 달성하기 위해 문헌조사방법을 사용하였으며 연구결과 '환경적 품질'이 도서관 E-Service품질에 대한 소비자인식을 결정하는데 있어서 가장 중요한 요소임이 밝혀졌다. 이와 더불어 기존의 E-Service 관련연구와 사용성연구와의 비교 분석을 통해 도서관 E-Service를 위한 '환경적 품질'의 하부차원들을 제시하였다. 도서관 E-Service의 '환경적 품질'에 영향을 미치는 요소로서는 '기술적 요소에 대한 개인적 인식'과 '과거의 유사서비스 사용경험'이 중요한 것으로 나타났다.

• 한국실천공학교육학회논문지
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• 제3권1호
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• pp.69-75
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• 2011

본 논문에서는 유비쿼터스 컴퓨팅 환경에 기반을 둔 e-러닝 모델을 제안하였다. 이를 위해 국내외 대학의 진보된 e-러닝 시스템을 조사 및 분석하였으며, 이를 근간으로 유비쿼터스 환경에 기반을 둔 최적의 e-러닝 모델을 제안하였다. 제안한 모델은 최적의 e-러닝 하드웨어 및 소프트웨어, 그리고 다양한 e-러닝 서비스를 포함하고 있다. 여기에는 출결체크 서비스, 수업운영 서비스, 공용지식 서비스, 성적처리 서비스, 편의시설 서비스, 개인운영 서비스, 신용조회 서비스, 캠퍼스안내 서비스, 강의실운영 서비스 등이 있다. 또한, 실험.실습에 관련된 서비스도 포함하고 있다.

• 한국정보시스템학회지:정보시스템연구
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• 제13권1호
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• pp.97-119
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• 2004

Recently, many e-business companies started to charge fees to the use of information contents service. However, little is known about how users evaluate and determine to purchase information services. Past technology adoption research has focused primarily on the positive utility gains side, focusing on usefulness and ease of use. Purchase of e-service, however, involves not only the position utilities but also negative utilities. This research uses the service value model(SVM) and explains user's intention of purchasing a new information service. Based on the Perceived Value Framework, this research investigates the impacts of the service quality and the fee charge on the user's perceived service value and further on user's intention of adopting the e-service. One of the most important postulations of this research is that both service quality and the fee charge influence user's intention through affecting the user's perceived service value. This research presences a conceptual model of users' e-service evaluation process. The conceptual framework provides a basis for understanding how perceptions of quality and sacrifice influence value perceptions and purchase intentions. The results of an empirical research suggest that the both service quality and fee charge have influences on the perceived service value. However, they do not directly affect user's intention to purchase the e-service. They affect user's intention to purchase through affecting the perceived service value. In conclusion, this research provides a base to build on for other research studying use intention model of new e-service.

• 디지털산업정보학회논문지
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• 제5권4호
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• pp.231-247
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• 2009

With the growth of e-commerce banks make the best use of internet banking which can provide all sorts of financial services in cyber space and satisfy customers beyond traditional banking services which are cash reserve and loan based on retail. For survival of internet banking high quality of service should be provided to customers. For this, the attributes of service quality in internet banking should be identified first. The studies on scale of service quality in internet banking have been divided into two ways. While traditional way has focused on SERVQUAL, several researchers have developed scale of e-service quality. However, the dimension of e-service quality is applied from the traditional dimension of service quality. In this paper five dimensions of tangibles, reliability, responsiveness, assurance, and empathy based on SERVQUAL are used as scale of service quality in internet banking through reviewing previous studies. In addition, because service value is correlated to service quality, the dimensions of service quality can affect e-service value. The positive relationship among e-service value, customer satisfaction, and customer loyalty in online or offline service has been identified by previous studies. The purpose of this study is to identify the relationship among service quality, e-service value, customer satisfaction, and customer loyalty in internet banking. SPSS 12.0 is used to test validity and reliability of questionnaire items and correlation of variables and AMOS 4.0 is used to test the hypotheses. The results of this study show that the responsiveness, assurance, and empathy factors of service quality have a positive effect on service value and that the tangible and assurance factors have a positive effect on customer satisfaction. It also shows that e-service value affects positively customer satisfaction and loyalty. Customer satisfaction affects positively customer loyalty. Therefore, to enhance customer satisfaction and loyalty, service quality and value of internet banking should be improved through reinforcing customers' trust in internet service quality.

• 서비스연구
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• 제2권2호
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• pp.1-21
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• 2012

e-R&D 활동이란 가상공간에서 인터넷 등의 네트워크나 컴퓨터 소프트웨어를 이용하여 R&D 활동을 전개해 나가는 것을 의미한다. 최근 빠른 속도의 기술변화와 다양해진 고객의 수요로 인해 기업은 생산성 향상의 문제에 직면하면서 e-R&D 필요성을 절감하고 있다. 본 논문에서는 e-R&D의 동향, 적용 사례 및 e-R&D 활성화를 위한 전략적 시사점을 살펴보고, 이를 통하여 미래기업의 e-R&D 모델과 디지털산업 육성 및 기술경쟁력 확보를 위한 e-R&D 정책을 제시하였다.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.487-497
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• 2020

본 연구는 고객에게 인식된 e-CRM활동에 관한 연구로서, e-CRM활동(e-Sales활동, e-Service활동, e-System활동)이 신뢰도와 충성도에 미치는 영향관계 그리고 e-CRM활동(e-Sales활동, e-Service활동, e-System활동)과 충성도 간에 신뢰도의 매개효과를 검증하였다. 본 연구에서는 대학생들은 대상으로 하여, e-CRM활동에 대한 인식 정도, 신뢰도와 충성도에 관한 설문에 성실히 답한 336부를 최종분석에 사용하였으며, 연구결과 도출을 위해서 빈도분석, 확인적 요인분석 및 구조모형분석을 실시하였다. 분석결과는 다음과 같다. 첫째, e-CRM활동(e-Sales활동, e-Service활동, e-System활동)은 신뢰도에 긍정적인 영향을 미치는 것으로 나타났으며, 충성도에는 직접적으로 영향을 미치지 않는 것으로 나타났다. 둘째, 대학생들이 인식하는 신뢰도는 충성도에 긍정적인 영향을 미치는 것으로 나타났다. 마지막으로, e-Sales활동, e-Service활동, e-System활동과 충성도 간에 신뢰도는 매개효과가 통계적으로 있는 것으로 나타났다. 본 연구 결과는 향후 온라인 전자상거래가 더욱 활발해지는 스마트시대에 인터넷에 능숙한 젊은 고객층들이 e-CRM활동을 더욱 잘 인식하고 잘 활용할 수 있도록 시사점을 학계와 업계에 제공함에 그 의의가 있다고 할 것이다.

• Journal of Information Technology Applications and Management
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• 제11권4호
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• pp.181-208
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• 2004

By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com［2000］. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

• 무역상무연구
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• 제51권
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• pp.417-439
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• 2011

In order to improve e-Trade service, this paper has deduced impeding factors after review of precedent research on e-Trade and analysis of e-Trade current status. Then an empirical analysis of whether variables deduced are detrimental factors to utilization of e-Trade service has been made on the basis of a research model and relevant hypotheses. The scope of e-Trade service indicated in this paper is limited to use of uTradeHub system. Analytical results for the improvement of e-Trade service clearly indicate that the higher the impeding factor to utilization of the system integration, logistics and customs clearance, marketing and users field, the more necessary the service improvement for invigoration of e-Trade service. However, foreign exchange field does not seem to require attention because SMEs have not active will to do electronic payment through the process of electronic documents.