• Proceedings of the Korea Society for Industrial Systems Conference
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• 2003.05a
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• pp.65-69
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• 2003

인터넷과 휴대전화 이용의 폭발적인 성장과 더불어 인터넷 및 휴대전화는 이제 생황의 일부가 되었다. 이에 인터넷 서비스중의 하나인 e-mail과 가장 인기 있는 모바일 서비스중의 하나인 SMS를 이용하여 의료기관 CRM을 구현함으로써 고객(환자)에게는 만족과 신뢰를, 의료기관에는 고객관계관리 및 업무처리에 대한 효율적인 관리방안의 모색을 통한 효과적인 경영을 기대할 수 있다. (중략)

• Journal of the Korea Institute of Information Security & Cryptology
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• v.28 no.5
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• pp.1129-1140
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• 2018

In accordance with the spread of the Internet and the development of various digital devices, the amount of electronic information is rapidly increasing. Selection of electronic information seizure searches continues to increase for third parties, such as portal sites e-mails that persons do not possess directly from the electronic information, and it is also used as evidence in court. However, the current method of searching for houses has many problems such as the absence of notice of seizure search result, seizure searches are proceeded indiscriminately against whole e-mail after calculating only during the seizure period, and seizure search procedure And presented the improvement points.

• Journal of the Korean Home Economics Association
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• v.42 no.1
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• pp.153-166
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• 2004

The purpose of this study was to examine the internet shoppers' new purchase behavior, to examine the general purchase behavior(i.e., purchase pattern, preference), and to examine the related factors to promotion strategies(i.e., e-mail, event) of internet shopping mall. Focus group interviews were done with 40 internet shopping-mall users on May, 2003 for the data collection. Data were analyzed by content analysis and descriptive statistics(i.e., frequency, percent). The results of this study were as following. First, competitive price, accurate product and service information and convenience were considered as important factors in the new purchase behavior among internet shoppers. Second, the more frequent purchasing time through the internet shopping mall were on weekdays rather than weeekends and the most preferred information search engine were category type, item type, and price type in order. Third, e-mails from internet shopping mall were most likely opened by internet shoppers, that is to say, e-mail can be the efficient communication tool as well as the possible promotion strategies. Specifically, the title of email was considered as an important factor to approach the target consumers.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.883-895
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• 2016

Purpose: The demand for ordinary mail services supplied by 'Korea POST' is decreasing due to the opening of mail service market and the growth of alternative communication media such as e-mail and SNS. To overcome this situation it is urgent to introduce new services that can be able to appeal customers and to improve existing services. Methods: A field survey is conducted to corporate customers who send ordinary mails and individual customers who receive these mails, respectively. Quality attributes of ordinary mail services are classified by two-dimensional perspectives in terms of Kano model. Decision tree model is utilized for classifying the quality attributes. Comparative analyses are done whether there are perceived differences on each quality attributes between corporate customers and individual customers. Results: Quality attributes such as 'discount postal charges', 'sending small packages by simply dropping it into a mail box', 'sending a mail of any appearance', 'delivering a mail anywhere', and 'receiving a mail at a preferred time where a customer is located ' are classified differently according to some market segments, while most of the quality attributes are classified as attractive or one-dimensional. Conclusion: Decision tree model has been found to be most effective to classify quality attributes for each market segment especially when trying to classify quality attributes belonging to 'gray areas'. Based on the perceived differences on quality attributes among customers, strategic implications are suggested to obtain potential customers and to have competitive advantages.

• Journal of Digital Convergence
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• v.5 no.2
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• pp.99-108
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• 2007

As the transaction using mail order sales mediating sites such as Auction rapidly increase, consumer damages are also increasing. Therefore, in this study, the methods to remedy consumer damages occurring from transactions through mail order sales mediating sites such as the Payment Deposit System, the systems to resolve disputes without any litigation and the systems in relation to the Consumer Basic Act have been examined and measures to improve the systems have been groped. For the transactions using mail order sales intermediating sites, it is necessary to impose more responsibility on mail order sales mediators although the responsibility may not be required to be at the level of mail order sellers such as internet shopping malls. Therefore, institutional supports are necessary to effectively protect consumers in the transactions using mail order sales mediating sites and to induce damaged consumers to actively file claims for compensations. In relation to this, the Collective Dispute Mediation System and the Consumer Group Litigation System under the Consumer Basic Act may become good examples. The consumers who have been subject to the same or similar damages in the transactions using mail order sales mediating sites should also be allowed to participate in the Collective Dispute Mediation under the Consumer Basic Act or actively utilize the Consumer Group Litigation System. Also, it is desirable to reflect these systems on 'the Act on Consumer Protection in E-Commerce etc' so that these systems can also be directly applied to the transactions using mail order sales mediating sites.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.7 no.1
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• pp.149-157
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• 2003

Recently, the Internet enhanced by development of IT makes the processing and exchanging of information, As the Internet is sending and receiving digitized documents over the Internet e-mail system. The security of document information is being threated when exchanging digitized documents over an open network such as the Internet. The degree of threat is even higher when sensitive documents are involved Therefore, in this paper, the secure e-mail system on a client is designed and implemented in order to make secure exchanging of digitized documents. By using the public key infrastructure in which encrypted mail transmission, proof of delivery and integrity of the message are garanted, unauthorized manipulation, illegal acquisition and mutual authentication problem can be prevented in order to secure the document information which is crucial and sensible when exchanging the digitized document over the Internet. Futhenmore, by using the SET protocol based on public key cryptography, the secure mail system is designed and implemented in order for the users not having any professional knowledge to deal with the system easily and friendly in GUI environment.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.17 no.9
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• pp.2105-2112
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• 2013

In this paper we implemented a web-based performance monitoring system for web mail server. For this system we derived performance monitoring items and fixed its threshold values for each measuring items. We used the SCOM 2007 server monitoring tool for collecting the performance data of web mail server and Exchange server management pack and server monitoring rules of SCOM 2007 to set the performance analysis parameters. We implemented this performance monitoring system using C# programming based on the ASP.NET framework. This system supports web-based performance report, failure report and resource availability report from the performance analysis results. Therefore the manager can easily detect the failures of web mail server in advance and decrease the number of failure over 60%. Also this system helps manager to minimize the recovery time when the failure occurs.

• Journal of Internet Computing and Services
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• v.9 no.2
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• pp.139-145
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• 2008

CRM(Customer Relationship Management) improves the competitiveness of small companies to large enterprises. E-mail, SMS (Short Message Service), telephony service, DM (Direct Mail) are used for customer response in many companies. In order to improve company's profit, business diversification is in progress with protecting the succession of existing customers, and the only of new customers. Futhermore, BPR (Business Process Re-engineering) and BPM (Business Process Management) of the CRM can be easily found in many companies, because it is the first contact point to the company at the customer's view. This paper discusses the development of CRM, and proposes a call object routing agent that is the main engine of the CRM. Result of performance evaluation of proposed method show that the system is effective and powerful enough to use at the multi-channel environment.

• Proceedings of the Korean Information Science Society Conference
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• 2001.10a
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• pp.700-702
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• 2001

As computers and networks become popular, distributing information on the Interment is common in our daily life. Also, the explosion of the Internet, of wireless digital communication and data exchange on Internet has rapidly changed the way we connect with other people. But secure mall is gamins popularity abroad and domestically because of their nature of prodding security. That is. it has been used a variety of fields such as general mail and e-mail for advertisement But, As the data transmitted on network can be easily opened or forged with simple operations. Most of existing e-mall system don't have any security on the transmitted information. Thus, security mail system need to provide security including message encryption, content integrity, message origin authentication, and non-repudiation. In this paper, we design implement secure mall system with non-repudiation service and encryption capability to provide services for certification of delivery and certification of content as well as the basic security services.

• The Korean Publising Journal, Monthly
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• s.315
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• pp.52-52
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• 2002