• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.146-162
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• 2007

The purpose of this study was to investigate the nature of relationship among service quality, customer satisfaction and e-loyalty in e-learning site. In order to achieve the study purpose, survey method was applied. As a result, it was revealed that service quality had significant effects on customer satisfaction in e-learning site. The influential factors of service quality on customer satisfaction included convenience of use, personalization, tangibles, responsiveness, and reliability in e-learning site. In addition, service quality had significant effects on e-loyalty as well.

• Journal of Information Management
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• v.38 no.3
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• pp.137-160
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• 2007

The purpose of this study is to examine the meaning and status of the current service of academic libraries in the aspect of its supporting roles for academic courses. The research methods include an examination of model cases from the U.S.A. and Hong Kong and also an electronic questionnaire survey of 32 academic libraries in Korea(67% response rate). With the result of the research analysis, this study aimed to provide optimal administrative plans in e-learning environment.

• Journal of Digital Convergence
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• v.18 no.1
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• pp.369-377
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• 2020

The purpose of this study is to find out the effect of e-learning quality and learner's usage motivation on e-learning satisfaction in Korea and China. In addition, by comparing and analyzing the factors influencing the satisfaction of learners between the two countries, this study aims to suggest the effective use of e-learning. This study surveyed Korean university students at Y and K universities in Gyeongsangbuk-do and Chinese university students at A university in Henan, China. As a result, for Korean university students, it is showed that learning time, learning space, learning process, usefulness, e-learning information quality, and service quality affect e-learning satisfaction. For Chinese university students, learning time, learning process and e-learning system quality, information quality, and service quality were found to affect e-learning satisfaction. Among them, service quality was an important factor influencing e-learning satisfaction in both countries, but the average score of each factor was very low. In the future, we discussed ways to improve service quality.

• Information Systems Review
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• v.15 no.3
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• pp.1-37
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• 2013

This study is conducted to explore the possibility of service convergence to promote mobile learning. This study has attempted to identify how mobile learning service is provided, which services among them are considered most popular, and which services are highly demanded by users. This study has also investigated the potential opportunities for service convergence of mobile service and e-learning. This research is then extended to examine the possibility of active convergence of common services in mobile services and e-learning. Important variables have been identified from related web pages of portal sites using social network analysis (SNA) and association rules. Due to the differences in number and type of variables on different web pages, SNA was used to deal with the difficulties of identifying the degree of complex connection. Association analysis has been used to identify association rules among variables. The study has revealed that most frequent services among common services of mobile services and e-learning were Games and SNS followed by Payment, Advertising, Mail, Event, Animation, Cloud, e-Book, Augmented Reality and Jobs. This study has also found that Search, News, GPS in mobile services were turned out to be very highly demanded while Simulation, Culture, Public Education were highly demanded in e-learning. In addition, It has been found that variables involving with high service convergence based on common variables of mobile and e-learning services were Games and SNS, Games and Sports, SNS and Advertising, Games and Event, SNS and e-Book, Games and Community in mobile services while Games, Animation, Counseling, e-Book, being preceding services Simulation, Speaking, Public Education, Attendance Management were turned out be highly convergent in e-learning services. Finally, this study has attempted to predict possibility of active service convergence focusing on Games, SNS, e-Book which were highly demanded common services in mobile and e-learning services. It is expected that this study can be used to suggest a strategic direction to promote mobile learning by converging mobile services and e-learning.

• Journal of Information Technology Services
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• v.12 no.4
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• pp.59-75
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• 2013

As education environment is changing rapidly and competition of education industry is more intensive, the importance of service view about education is increasing as a differential competitive advantage. This study attempted to investigate the impact of service convenience as a different competitive advantage on e-learning acceptance by using TAM. The purpose of this study is to examine how five-dimensional service convenience constructs(decision convenience, access convenience, transaction convenience, benefit convenience, post-benefit convenience) affect consumers' perceived usefulness, attitude and usage intention. For this study, data were gathered from respondents who bought or used e-learning services and analyzed by structural equation model. Among the five-dimensional service convenience constructs, two constructs(benefit convenience, post-benefit convenience) affected consumers' positive perceived usefulness, attitude and usage intention about e-learning service. The results show that management and investment to improve benefit and post-benefit service convenience make consumers' positive attitude and usage intention about e-learning service.

• Electronics and Telecommunications Trends
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• v.20 no.4 s.94
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• pp.155-166
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• 2005

IT 기술을 이용하여 학습하는 것을 e-러닝이라 한다. 최초의 e-러닝은 DistanceLearning과 Distributed Learning이라는 두 가지 측면만으로도 훌륭한 역할을 하였다. 그러나 최근 정보통신산업의 비약적인 발전에 따라 새로운 e-러닝 서비스에 대한 사용자의 요구가 높아지고 있다. 무선 이동통신기술과 하드웨어기술 등의 발전에 따라 언제 어디서나 양질의 교육에 접근할 수 있고, 멀티미디어 처리기술의 발전에 따라 개인맞춤형 e-러닝 서비스가 필요하다. 이에 따라 본 기고에서는 e-러닝 시스템이라는 측면에서 차세대 e-러닝 서비스를 구상하고자 한다.

• 한국디지털정책학회:학술대회논문집
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• 2006.12a
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• pp.421-431
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• 2006

지식정보사회의 핵심 키워드인 e-learning은 많은 발전을 하고 있다. e-learning은 오프라인 교육에 비해 시간과 공간의 제약을 받지 아니하고, 비용이 저렴하며 반복 학습과 개인화된 서비스가 가능하다는 장점이 있는 반면에 아직도 파급 효과는 크지 못한 실정이다. 또한 국가적인 차원에서 많은 지원을 하고 있고 시장의 급속한 성장과 확산에 비해, 중${\cdot}$고생들을 대상으로 하는 e-learning사이트의 컨텐츠 품질에 대한 연구는 미비한 실정이다. 이에 본 연구에서는 중${\cdot}$고생 시절에e-learning의 경험이 있는 대학생들을 중심으로 실증연구를 수행하였다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2013.10a
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• pp.575-577
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• 2013

The research was aimed at the hotel industry's employees in order to test the efficiency of e-Learning, which is emerging as the alternative training system to the conventional one. The independent variables are the quality of e-Learning, including the qualities of the system, contents, and service of e-Learning, and the learning characteristic factor, including the quality factor of e-Learning, the self-efficacy of the user, learning motivation, and the flow of learning. Furthermore, the intervening variables are its perceived usefulness and the satisfaction factor of the user known as the so-called utility of e-Learning, continuous intention to use in terms of efficaciousness, and the spread of education and training. The dependent variable is customer orientation, known as the ultimate efficaciousness of corporate e-Learning.

• Journal of the Korea Society of Computer and Information
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• v.18 no.9
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• pp.91-99
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• 2013

In these days, the smart devices are being developed and used repeatedly. But almost E-learning System did not provide these smart devices environment and user's E-learning space is changing from Single-screen environment to multi-Screen environment. Accordingly we configure smart E-learning space based on multi-screen and integrate the multi-media contents for the Smart E-learning service. We present the synchronization techniques to make the multi-screen environment for smart space with Timed Link and design the Timed Button to relate each Screen which is using multi-media e-learning contents.

• KSCI Review
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• v.14 no.1
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• pp.213-219
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• 2006

We need the customized e-Learning service according to not only developing the wireless mobile and hardware technology, also developing the multimedia process skills. Especially, the beginner who start to learn the first programming course must be provided the personalized learning. The beginner require the repeated practices to obtain the programming skills, also they reveal the different learning effects following the learner capability In this paper. we develop a new e-Learning contents which give the individual service for learner and show the simulation which is program execution to maximize the learning effects.