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http://dx.doi.org/10.14400/JDC.2020.18.1.369

A Comparative Study on e-Learning Satisfaction between Korea and China  

Bae, Jae-Hong (Dept. of Liberal Arts and Science, Ulsan Campus of KOREA POLYTECHNICS)
Shin, Ho-Young (Institute of Management & Economy Research, Yeungnam University)
Publication Information
Journal of Digital Convergence / v.18, no.1, 2020 , pp. 369-377 More about this Journal
Abstract
The purpose of this study is to find out the effect of e-learning quality and learner's usage motivation on e-learning satisfaction in Korea and China. In addition, by comparing and analyzing the factors influencing the satisfaction of learners between the two countries, this study aims to suggest the effective use of e-learning. This study surveyed Korean university students at Y and K universities in Gyeongsangbuk-do and Chinese university students at A university in Henan, China. As a result, for Korean university students, it is showed that learning time, learning space, learning process, usefulness, e-learning information quality, and service quality affect e-learning satisfaction. For Chinese university students, learning time, learning process and e-learning system quality, information quality, and service quality were found to affect e-learning satisfaction. Among them, service quality was an important factor influencing e-learning satisfaction in both countries, but the average score of each factor was very low. In the future, we discussed ways to improve service quality.
Keywords
e-Learning; Comparative Study; Usage Motivation; e-Learning Quality; e-Learning Satisfaction;
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Times Cited By KSCI : 4  (Citation Analysis)
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