• Title/Summary/Keyword: Dissatisfaction

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Effects of Retirement Stress, Character Strengths, and Marital Dissatisfaction on Post-retirement Depression (은퇴 남성의 은퇴스트레스, 성격 강점, 결혼불만족이 은퇴 후 우울에 미치는 영향)

  • Sun Young Kim;Hyae Young Yoon
    • Korean Journal of Culture and Social Issue
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    • v.19 no.4
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    • pp.553-576
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    • 2013
  • The purpose of this study was to investigate the impact of retirement stress, character strengths and marital dissatisfaction on depression. Additionally this study examined direct effects and indirect effects of character strengths and marital dissatisfaction. The participant group was composed of 197 retired men living in Daegu and Gyongsangbuk-do. The Retirement Stress Scale (RSS), Character Strengths Test (CST), Korean Marital Satisfaction Inventory (K-MSI), and Center for Epistemology Studies Depression scale (CES-D) were administered to participants. Structural Equation Modeling (SEM) with AMOS was used for the purpose of analysis. The results of the study were as follows. First, an increase in retirement stress was associated with higher levels of depression. Second, hierarchical regression analysis indicated that higher levels of optimism significantly predicted higher depression. Also hierarchical regression analysis indicated that lower levels of appreciation of beauty and excellence without optimism significantly predicted higher depression. Furthermore, increases in marital dissatisfaction were associated with higher levels of depression. Third, the constructed model including both direct effects and indirect effects appeared to fit better than alternative model in explaining relationships between retirement stress and depression. In other words, character strengths and marital dissatisfaction appeared to affect the depression levels of retired men directly and indirectly. To sum up, this study demonstrated that the factors which had an effect on depression in retired men, character strengths and harmonious marital relationships appeared to act as a buffer against depression in retired men. The current results might serve as basic data for psychological well-being programs for retired men. Finally, the limitations and implications of the current study were discussed.

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Antecedents of Complaining Behavior and Complaint Responses of Library and Information Center Users (도서관.정보센터 이용자 불평행동의 선행요인과 유형)

  • 오동근
    • Journal of Korean Library and Information Science Society
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    • v.32 no.1
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    • pp.261-283
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    • 2001
  • This study investigates the antecedents of the complaining behaviors and complaint responses of the library and information center users based on the theoretical backgrounds and suggests eight propositions and conceptual model for the library and information center. It examines as the antecedents, satisfaction/dissatisfaction, attitude toward complaining, likelihood of success, materials/facilities/service importance, attribution, loyalty, and justices; and as complaint responses. exit, voice(redress seeking), negative word-of-mouth, and third party complaints.

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Consumer Complaining Behavior according to Problems and Dissatisfaction with Door to Door and Mail Order Sellings (특수판매에서의 소비자 문제 및 불만족에 따른 대응행동- 방문판매와 통신판매를 중심으로-)

  • 김기옥
    • Journal of Families and Better Life
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    • v.17 no.4
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    • pp.133-148
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    • 1999
  • This study is conducted a survey of consumer problems and dissatisfactionand their complaining behavior with door to door and mail order sellings. Results of the study show that both door to door selling and mail order selling the level of consumer complaining behavior was below median point. Path analysis of the variables affected complaining behavior showed that total causal effect to the biggest consumer dissatisfaction.

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Consumer Satisfaction Model for Cyber Learning: Focused on Expectation-disconfirmation Paradigm (가상강의에 대한 소비자만족모델: 기대불일치 패러다임을 중심으로)

  • Yoo, Hyun-Jung
    • Korean Journal of Human Ecology
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    • v.19 no.2
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    • pp.295-310
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    • 2010
  • This study measured college students' levels of satisfaction with their cyber learning through an online survey of students who had taken one or more cyber learning before. 500 returned and usable questionnaires were analyzed and SPSS WIN 12.0 was used for the descriptive statistics, t-test, factor analysis and analysis of covariance structures. The results are as follows; First, college students were very interested in their cyber learning. Their decision to take the cyber learning was initiated more by emotional motives (m=3.13) than by rational motives (m=3.35). Second, the consumers' expectations for the cyber learning were divided into the 'Expectation for service quality' and the 'Expectation for economy,' and their 'Expectation for economy'(m=4.02) was higher than their 'Expectations for service quality'(m=3.60). Third, the consumers' expectations for the cyber learning and the results of the cyber learning were analyzed, and a discrepancy between these two were also analyzed. The analysis of discrepancy between the two showed that the average of the results was lower than that of the expectations, which means that the cyber learning did not meet the consumers' expectations in every aspect, However, the average satisfaction level was 3.20, which means consumers were satisfied with the cyber learning overall. Fourth, causes of dissatisfaction with the cyber learning were divided into internal factors due to personal matters and external factors due to classes and other factors. It was found that dissatisfaction due to internal factors was greater than that due to external factors. Lastly, the factors affecting satisfaction/dissatisfaction with the cyber learning and willingness to use it again were analyzed. The results showed that the motive for its use affected the formation of expectation but it did not affect the results. Satisfaction with the cyber learning affected the willingness to use it again positively. However, the effect of dissatisfaction on the willingness to use it again was not statistically significant.

Survey on Actual Wearing and Size Dissatisfaction with Jeans for Upper Grade Elementary School Girls (학령 후기 여아의 청바지 착용실태 및 치수 불만족 조사)

  • Kim, Hea suk;Lee, Jeong yim
    • Fashion & Textile Research Journal
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    • v.21 no.6
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    • pp.813-820
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    • 2019
  • This study identified actual wearing and size dissatisfaction with jeans worn by upper grade elementary school girls. A survey was conducted on 147 10~12-year-old girls in order to collect basic data to design a slim fit jeans pattern for upper grade elementary school girls. The result of the study are as follows. Upper grade elementary school girls wore jeans at least once a week, 46.9% were 1~2 times, 31.3% were 3~4 times and 21.8% were more than 5 times per week. The size of the jeans they wear was often one size or two sizes larger than the actual height section. Upper grade elementary school girls preferred jeans that fit well and allow for a full range of motion; in addition, waist and hip measurements were important criteria when selecting size. The preferred length of jeans was those that go to the ankle along with slim-style jeans made of "cotton+spandex". In terms of dissatisfaction with jeans, upper grade elementary school girls showed discomfort when the lower back waistline slipped when sitting and when there was a tight crotch area. In addition, cases of exchange or return were found to be due to fit, including waist, hip or thigh measurements even when the area most repaired is was the pant length.ired is pant length, cases of exchange or return were found to be due to fit, including waist, hip, or thigh measurements.

The Effect of Pursued Benefits on Repurchase Intention when Consumers are Satisfied/Dissatisfied with Fashion Product Purchase -The Moderating Effect of Consumers' Hyperopic Disposition- (구매 후 만족·불만족 상황에서 패션제품의 추구편익이 재구매 의도에 미치는 영향 -소비자의 원시안적 특성의 조절효과를 중심으로-)

  • Seo, Hyeon Yeong;Yeo, Jun Sang;Hwang, Sun Jin
    • Journal of the Korean Society of Clothing and Textiles
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    • v.36 no.10
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    • pp.1040-1049
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    • 2012
  • This study examines the effects of pursued benefits and satisfaction (or dissatisfaction) on repurchase intentions. The research was comprised of a 2 (satisfaction after purchase: satisfaction versus dissatisfaction) ${\times}2$ (product benefit type: utilitarian benefit versus hedonic benefit) ${\times}2$ (hyperopic disposition: high versus low) model, designed with three mixed elements. The subject participants of this study were 168 female university students aged 20 to 29 from the Seoul, Gyeong-gi do, and Chung-cheong do areas. We performed a reliability analysis, T-test, and ANOVA using the SPSS statistic package. The results of this study are summarized as follows. In terms of product benefit that influences repurchase intention based on whether a consumer has experienced satisfaction after purchasing a fashion product, repurchase intention was high for hedonic benefits regardless of the level of satisfaction or dissatisfaction after a purchase. However, we found a significant difference in preference when the hyperopic disposition of a consumer was taken into account. When dissatisfied with a purchase, consumers with low levels of hyperopic disposition displayed higher repurchase intentions for the products of hedonic benefit than those of utilitarian benefits. However, when dissatisfied with a purchase, consumers with high levels of hyperopic disposition displayed low levels of repurchase intention regardless of the type of product benefit. When consumers are satisfied with a purchase, they are more likely to repurchase hedonic products than utilitarian products.

Improving Customer Satisfaction Management using the Satisfied Customer Reclassification based on a 2 Dimension Model of Customer Satisfaction/Dissatisfaction (고객 만족/불만족 2차원 모형기반의 만족 고객 재분류를 이용한 고객만족경영 향상 방안)

  • Seo, Kwang-Kyu
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.12 no.8
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    • pp.3415-3420
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    • 2011
  • It is natural phenomenon that, as the level of customer satisfaction index increases, the ratio of satisfied customers increases. However, the effectiveness of practical application of customer satisfaction survey for improving customer satisfaction decreases due to structural limitation on data analysis and the abnormally outnumbered data. To cope with these problems, it is necessary to develop the new methodology to identify the strategy meanings and find the dissatisfied factors of satisfied customers using the satisfied customers reclassification. This study proposes the satisfied customer reclassification method based on 2 dimension model of customer satisfaction/dissatisfactions which is different from the previous one dimension satisfaction model. The experimental results show that satisfaction attributes are different from dissatisfaction attributes and they also have dissimilar roles and functions. With these results it is possible to maximize the customer satisfaction and restrain the customer dissatisfaction through the satisfied customer reclassification and achieve customer satisfaction management eventually.

A Study on the Wearing Conditions of Working Clothes for Railroad Workers (철도근로자 작업복 개발을 위한 착의실태 조사)

  • Ha, Seon-Ju;Choi, Hei-Sun;Kim, Eun-Kyong
    • Journal of the Korean Society of Costume
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    • v.58 no.1
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    • pp.90-103
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    • 2008
  • This study aims to examine the current state of wearing working clothes for the workers who work in Electric Technology Division, Korea Railroad Corporation, to identify inconveniences and problems in relation to the working clothes, and based on the examination, to find a way to improve them, creating a design of summer working clothes that will have more advanced functionalities including activity adaptability and comfort. Survey was conducted through direct observation and interview for Electric Railway Power Team. A total of 352 copies were collected and analyzed. Based on the results of questionnaire, an experimental clothes, the functionality of which has improved in terms of design, material, and patterns, was created. The followings are the results of the study. Easy activity, design, and comfort are required as functions of working clothes. In design related questions, the survey shows high dissatisfaction in the color of existing working clothes, and preferred colors are dark blue and gray. With regard to the method of zipping up the front side, zippers are preferred. Although many pockets on the existing working clothes have high satisfaction, dissatisfaction to pocket format is high. In material related questions, lower dissatisfaction is indicated for the sense of touch, ventilation and sweat absorption. It is shown that the areas frequently polluted include the lower part of pocket, the edges of sleeves and elbow areas on the jacket. The frequently polluted area of the trousers include knee areas, the edges of pants and buttocks. With regard to the areas where the workers felt discomfort when motion, discomfort is highly indicated with armpits and back on the jacket. Also discomfort is highly indicated with crotch, buttocks and knee areas on the trousers. In material related questions, lower dissatisfaction is indicated for the sense of touch, ventilation, sweat absorption.

A Study on the Wearing Conditions of Big Size Brassiere for the Women with Bigger Than C Cup Size (빅 사이즈 브래지어 착용실태에 관한 연구 -C컵 이상을 중심으로-)

  • Kim, Nam-Soon;Do, Wol-Hee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.32 no.1
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    • pp.123-133
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    • 2008
  • The purpose of this study is to analyze dissatisfaction and size appropriateness of the women with big breast for design the high functional big size brassiere. The data were collected from 179 women(between the ages of 20 and 39) residing in Gwang-ju using a questionnaire to purchase, wearing comfort, dissatisfaction of the size, wire and the pad of the big size brassiere. The data were analyzed with Chi-square test, t-test and ANOVA using statistical program SPSS 12.0. The results of this research are as follows; 1) Seven-two-point-two percent of the women with big breast more than C cup size polled said they had difficulty in looking for the suitable size of the brassiere and they usually weared the smaller size than the their own size. As a result, they felt inconvenience for the discord with the nipples and lack of the shape revision. 2) According to the result of the correlation analysis, breast size and Rohrer's index showed low correlation. 3) After dividing all respondents for this research into categories of the group of more than C cup and less than B cup the differences in responses were compared. The dissatisfaction with brassier were 'discord of cup size', 'pain due to the wire' and 'unnatural breast shape' in the group of more than C cup, compared to 'discord of cup size' and 'deformation of the wire and pad' in the group of less than B cup.