• Title/Summary/Keyword: Digital Automation

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An Analysis of Technology Stress of Call Center Employees: Focusing on Digital Shadow Work and Organizational Citizenship Behavior (콜센터 상담원의 기술 스트레스 현상 분석: 디지털그림자노동과 조직시민행동을 중심으로)

  • Byeong Hoon Lee;Joon Koh
    • Knowledge Management Research
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    • v.23 no.4
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    • pp.21-41
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    • 2022
  • With the development of AI and digital technologies such as big data, metaverse, and the Internet of Things, Robotic Process Automation (RPA) has brought great development and change to companies. Among these realistic industrial areas by RPA, the call center service area, which consists of a combination of complex high-tech systems and professional operation groups, has now reached the stage where AI is conducting counseling. The evolution of this digital transformation has become an important direction of change in the digital-related industry sector. Along with these changes, there have been many changes in the technical stress of the members of the organization within the RPA organization and their solutions. In this study, the representative psychological mechanisms were presented as Digital Shadow Work (DSW), expressed as 'unpaid work', and Organizational Citizenship Behavior (OCB), which is 'an act that helps organizations other than their duties'. This study theoretically contributes to the extension of the DSW concept to the organizational members.

Reliable Digital Door Lock Control System using Face Recognition (얼굴 인식을 통한 신뢰성 있는 디지털 도어록 제어 시스템)

  • Lim, Jimin;Kim, Chan;Cha, Wonsuk;Han, Taemoon;Huh, Guewon;Song, Sanggeun;Lee, Sangjun
    • Journal of IKEEE
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    • v.17 no.4
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    • pp.499-504
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    • 2013
  • Automation is being progressed rapidly in various fields with the advancement of IT technology. Home automation is a typical application and is being used in a variety of ways now. Most of digital door lock systems simply support to open and close a door using the methods of password and a particular magnetic key. In this paper, we propose a intelligent digital door lock system using face recognition technology. Our proposed system can control the locking device opening and closing from a remote location after confirming the identification of the visitor via a smart device, and support the reliable and secure control of door systems.

A Study of Improvement the Productivity of the Industrial System using Electronics and Computer Technology (전자장비와 컴퓨터기술을 이용한 산업시스템의 생산성 개선에 관한 연구)

  • Lee, Keun-Ho;Ryu, Gab-Sang
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.593-598
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    • 2014
  • To solve the labor shortage of skilled workers, the ship building industry needs the automation and mechanization. Especially, compared with other process, handrail manufacturing process of ship building falls behind the automation. In this paper, we designed and implemented a flat-iron automation system using computer convergence technology that can be used in the production of handrails in shipbuilding. The system's machine part was designed by considering the efficiency, productivity, and stability of the cutting process, and checked the stability of the structure using CATIA and ANSYS. The system's control part was used the PCNC controller to provide openness and scalability. And the part was made for system control and monitoring the system through screen manipulation with touch-screen form. A flat-iron automatic system was developed by converging the mechanics, electronics and computer technology and it will contribute to improve the productivity of the industrial system.

The Development and the Performance Test of Bay Controller for the High-Voltage Gas Insulated Switchgear (초고압 가스절연개폐기의 베이 컨트롤러 개발 및 성능시험)

  • Woo, Chun-Hee;Lee, Bo-In
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • v.59 no.2
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    • pp.179-184
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    • 2010
  • The digital substation automation system has contributed hugely to increasing the stability of power systems by providing not only protection and control of power systems but diagnostic features alongside them. Digital substation automation systems in the scale of substations consist of integrated operation systems and intelligent electronic devices. The main intelligent electronic devices currently in use are digital protection relays and the bay controllers in Gas insulated switchgears. Proficiently accomplishing the coordination of protection within the power system as a means of ensuring reliability and contriving for the stability of power supply through connection of function, the application of bay controllers is crucial, which collectively manage the protection relay at the bay level in order to achieve both. In this research, the bay controllers to be used in high-voltage Gas insulated switchgear has been localized, and in particular, the logic function and editor required in order to minimize the complicated hardware-like cable connections in the local panel have been developed. In addition, to ensure the strength and reliability of the bay controller hardware developed herein, the type tests from KERI have been successfully completed.

The Development of Mobile USB Home Control System

  • Kim, Hee-Sun;Kim, Yong-Seok;Lee, Chang-Goo
    • 제어로봇시스템학회:학술대회논문집
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    • 2003.10a
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    • pp.2155-2158
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    • 2003
  • A term of home automation that was in fashion only a few years ago has not been used any more. Nowadays, We have been used a term of home network or digital home than home automation much. While internet infra is diffused at home, data network corp., communication corp., electric appliance corp. and home automation control system corp. which we did not mind each other particularly constructed consortium, and they have designs on home network market. Also, cellular phone's growth tried home networking by using not only wired internet but also broadband wireless communication. Regardless, many solutions are coming out it is few to be applied to real life because the standard is not determined with the protocol each other. Therefore, we developed home network system using USB(Universal Serial Bus) that has the possibility most in home networking standard. The mobile USB home control system is excellent at expansibility and portability. Also we can complete low cost and stable system using an embedded system.

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Implementation of Bandwidth Allocation Scheme in the MS/TP Protocol (MS/TP 프로토콜에서 대역폭할당기법구현 및 실험적 검증)

  • Hong, Seung-Ho;Song, Won-Seok;Kwon, Young-Chan
    • Proceedings of the KIEE Conference
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    • 2004.11c
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    • pp.52-55
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    • 2004
  • Digital communication networks have become a core technology in advanced building automation systems. BACnet(B_uildingBuilding A_utomationAutomation and C_ontrolControl net_worksnet––works) is a standard data communication protocol designed specifically for building automation and control systems. BACnet adopts Master-Slave/Token-Passing (MS/TP) protocol as one of its field level networks. In this study, we introduce a method of implementing bandwidth allocation scheme in the MS/TP protocol. The bandwidth allocation scheme improves the capability of real-time communication of the original MS/TP protocol. The bandwidth allocation scheme introduced in this paper can be easily implemented in the existing MS/TP protocol with a slight modification. In this study, we actually developed the hardware and firmware of MS/TP module in which bandwidth allocation scheme is implemented.

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생산工程의 自動化에 關하여 (I)

  • 이봉진
    • Journal of the KSME
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    • v.20 no.1
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    • pp.31-39
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    • 1980
  • Automation(자동화)은 1946년 Ford 자동차회사에서 출생한 이래 반도체공업의 기술정보를 배 경으로 한 Computer, NC, Digital 정보처리기술, 도형정보처리기술등의 개발로 급격히 발전하 였다. 1970년대에 접어들면서 공업계기의 발달로 계장 system의 Hardware가 성능이나 신뢰성이 실용화레벨에 올라서 Roqort, 인공화능, man-machine system까지도 나타나게 되었다. 생산 system의 자동화에 있어서도 생산공정의 소재관리, 기계가공, 조립, 검사, 포장등을 일관서있는 연속작업이 되도록하는 종래의 Machanical Automation이 있다. 이는 소품종 다량생산체제에서 고능율, 고도의 가공효율의 요구에 따라 제품의 품질관리 및 제조를 자동전용기에 의한 양산체 제라 하겠는데 이것이 선진국의 1950년대의 자동화의 형태라 할수 있다. 1960년대에 들어서 앞서 기술한 전기 전자 기술의 발달과 제품에 대한 사회의 요구와 그것에 부응하기 위하여서는 생산 Line의 자동화가 점차 지능화하는 경향을 보이고 있으며 이를 Mechatronical Automation이라 부르기도 하나 이 점이 종래의 자동화와 성격이 다르다고 하겠다. 여기서는 생산시스템의 자동 화에 대한 새로운 경향이 어떠한 것이며 또 앞으로의 전망등을 살펴보기로 한다.

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Power Quality Monitoring System Using DWB on Distribution Automation System (DWB를 이용한 배전자동화 기반의 전기품질 모니터링 시스템 구축)

  • Kang, Moon-Ho;Lee, Heung-Ho
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.25 no.9
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    • pp.86-93
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    • 2011
  • The necessity of Power Quality(PQ) Management grow bigger because the disturbance strength in power system is increasing, on the other hand, the tolerance of electrical components is reducing with widely use of the IT and digital equipments. The domestic management standards on power quality are enacted based on the IEC standards in recent. Since the IEC standards defines the measurement and evaluation point on PQ as PCC(Point of Common Coupling) which is normally the point of penetration between customer and power company, the PQ monitoring system(PQMS) should be made to measure and manage the PQ of custom effectively. In this paper, therefore, the economical construction plan on PQMS using the wireless communication channel in distribution automation system is suggested, and the usefulness of the PQMS are shown by analyzing the PQM data with IEC standards.

Verification Strategy of IEC 61850 Communication Reliability for Constructing the Substation Automation System (변전자동화시스템 구축을 위한 IEC 61850 통신신뢰성 검증 방안)

  • Lee, N.H.;Jang, B.T.;An, Y.H.;Kim, B.H.;Shin, E.B.
    • Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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    • 2009.10a
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    • pp.231-234
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    • 2009
  • IEC 61850 based substation automation system is operating under digital network with a number of IEDs and a HMI as relation of server and client. In case of IEDs, before implementing the system, all of the system integrators require IEC 61850 certificate from individual IED manufacture. Otherwise, there is nothing to verify IED for constructing substation automation system at the real substation. This paper shows verification strategy of IEC 61850 communication reliability such as association /release, report, dataset and four type control function.

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