• 품질경영학회지
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• 제37권4호
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• pp.43-51
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• 2009

This study was designed to analyze the relationship of process quality, result quality and management performance in Korean insurance industry. For this study the linkage scheme of service quality concept is used on PZB model and BSC(Balances Score Card) system. In the linkage model, the 5 service qualitry factors used in PZB model are used as the result quality variables, and internal process factor, learning/growth factor in BSC are used the process quality variables affecting the result quality variables. And also customer satisfation factor and financial performance index are used as the management performance variables. In the ivsurance industry, the process quality variables were verified to meaningfully affect the result quality variables, and the result service quality variables were verified to affect the management performance indices. As the result, the process quality and the service quality must be emhanced for the competitiveness of Korean insurance industry.

• 한국간호교육학회지
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• 제6권2호
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• pp.186-198
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• 2000

The purpose of this study was to investigate the factors and the degree of nursing college student's clinical practice satisfaction. The sample consisted of 488 nursing students who had been in the clinical practice experience from 6 junior nursing colleges in Korea. Data for this study was collected from 20 May to 20 June, 2000. Data were analysed by SPSS/PC using frequency, percentage, mean, standard deviation, T-test, one-way ANOVA, and regression. The results of this study are as follows : 1. The highest motive of selecting a nursing science came to be 'having a good prospect for getting a job' (29.3%), major place of the clinical nursing practice was university hospital(46.5%), and the degree of satisfaction about the nursing science was 'relatively satisfied' (43%). 2.The fields that the highest satisfaction of the nursing student's clinical practice were DR(3.25), NR(3.18), ICU(3.11), and OR(3.10). The highest rank of the nursing student's clinical practice satisfaction was 'feels more continuous nursing studying is required after getting a job or pass the RN exam'(4.24). 3. There was significant value between the Grade(2yr, 3yr) and the satisfaction of the clinical practice environment(p<0.001), the clinical practice interpersonal relationship (p<0.001), the clinical practice evaluation (p<0.05), and there was significant value between the satisfaction about the nursing science and the satisfaction of the clinical practice environment(p<0.001), the clinical practice interpersonal relation ship (p<0.05), the satisfation after the clinical practice(p<0.001). 4. There was significant value between 'the opinion of the clinical practice periods' and the satisfaction of the clinical practice place(p<0.05), the clinical practice environment(p<0.001), the clinical practice interpersonal relationship(p<0.001), the satisfation after the clinical practice(p<0.001). 5.The satisfaction of the clinical practice interpersonal relationship influenced on the nursing student's clinical practice satisfaction($R^{2}=.188$). From these results, it is suggested that the higher the satisfaction of the clinical practice interpersonal relationship be like to improve the nursing college student's clinical practice satisfaction.

• 한국병원경영학회지
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• 제4권1호
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• pp.190-207
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• 1999

The objectives of this research are to examine the factors influencing the employees' satisfaction and to investigate that the employees' satisfaction effects the organizational commitment on seven National University's hospitals. The data for this analysis were collected by questionnaire survey. 657 usable questionnaires were returned, a 78.2%, response rate. The major statistical methods used for the analysis are factor analysis, t-test and hierarchical multiple regression. The findings suggest that four components of job satisfaction are selected: these are "task", "organizational operation system", "opportunity of development", "interpersonnel". Highly satisfied employees turn to organizational commitment such as responsibility of organization and retention. Futhermore the findings suggest that responsibility is affected by work period, task satisfaction, opportunity of development. And retention is affected by work period, role as teaching hospital, and task satisfation. This study concludes with a discussion of the managerial relevance of the findings and future research directions.

• 한국의상디자인학회지
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• 제26권2호
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• pp.45-56
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• 2024

The purpose of this study is to verify the effects of the instructor's communication type on class satisfaction. To this end, a survey was conducted on 204 people taking classes related to beauty design, and regression analysis was conducted on the collected data using SPSS 25.0. It was found that the instructor's communication type had a significant effect on the formation of rapport with learners and class satisfaction. As the instructor's verbal and non-verbal communication positively affects the formation of rapport and enhances class satisfaction, efforts are be needed to improve these aspects. In addition, it can be seen that the instructor's communication type is a variable that positively affects class satisfaction through the formation of rapport. Therefore, instructors need to use appropriate communication types, and the effect of class satisfaction with learners can be enhanced through non-verbal cues, such as exchanging gazes, while having a natural posture, and smiling.

• 문화기술의 융합
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• 제8권4호
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• pp.99-106
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• 2022

본 연구는 간호여대생을 대상으로 학업스트레스, 학과만족도, 대인관계 만족도가 학업성취도에 미치는 영향을 확인하기 위해 시도되었다. 연구참여자는 B시의 간호여대생 159명을 대상으로 하였다. 자료분석은 SPSS 22.0 프로그램을 이용하여 실수, 백분율, 평균, 표준편차, t-test, ANOVA, 피어슨 상관계수, 다중회귀분석으로 분석하였다. 대상자의 학업성취도 평균 3.74±0.84점이었고, 일반적 특성에 따른 학업성취도의 차이는 진로계획(t=2.672, p=.008)에서 유의한 차이를 나타냈다. 대상자의 학업성취도는 학업스트레스(r=-.371, p<.001)와 부적상관관계, 학과만족도(r=.472, p<.001), 대인관계 만족도(r=.301, p<.001)와 정적상관관계를 나타냈다. 대상자의 학업성취도에 영향을 미치는 요인은 학업스트레스(β=-.262, p=.002), 학과만족도(β=.403, p<.001)로 나타났고, 설명력은 26.3%로 나타났다. 본 연구결과를 통하여 간호대학생의 학업성취도 향상을 위한 다양한 프로그램의 개발이 필요하다.

• 한국병원경영학회지
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• 제21권3호
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• pp.22-36
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• 2016

This study aims to analyze the effects of job satisfaction on turnover intention among the nurses in geriatric hospitals. In terms of study methods, this study developed structured questionnaires, and distributed them to nurses working in 11 geriatric hospitals in metropolitan area. A total of 418 questionnaires (response rate: 87.0%) were used for final analysis. We conducted multiple regression analyses to analyze the influence of job satisfaction on turnover intention, adjusting for the characteristics of the research subjects. The results of this study are as follows. First, both job satisfaction and turnover intention were statistically significantly related to individual and hospital characteristics. Second, turnover intention was lower in older age group, and higher in smaller hospitals. As job satisfaction increases, turnover intention decreases. Third, the results of the regression analysis adjusting for subject's characteristics and job satisfaction's sub-categories show that the turnover intention is lower in nurses who are older, day worker, and work in bigger hospitals. Fourth, the result of subgroup analysis by hospital volume show that both of two groups are influenced by hospital ownership and satisfaction about compensation. In addition, professionalism had a significant effect on decreasing turnover intention in smaller hospitals. However, there was no statistically significant relationship between job satisfaction's sub-categories and turnover intention in larger hospitals. The results of this study confirms that job satisfaction lowers turnover intention among nurses in geriatric hospitals. It is suggested that the administrators of those hospitals continue to monitor critical factors associated with job satisfaction, and thus, reduce turnover intention, which helps improve quality of services.

• 농촌지도와개발
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• 제19권4호
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• pp.773-798
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• 2012

이 연구는 포괄보조금제도하에 효율적인 농산어촌지역개발사업의 추진을 위하여 지역개발사업의 수혜자이자 참여자로서 지역주민만족을 설명하기 위하여 요인분석을 수행하였다. 부여지역을 사례지역으로 부여읍과 13개의 면에 거주하는 353명을 대상으로 설문조사를 실시하였으며 분석에는 SPSSWIN을 사용하였다. 분석결과 부여군에서 지역개발사업의 만족도는 전체평균은 3.16 으로 비교적 만족하고 있는 것으로 나타나고 있으며 12개의 변수들은 3가지의 요인으로 묶여지는 것을 알 수 있었다. 요인 1은 '교통편의', '교육환경', '사회복지', '문화 및 여가활동', '정보통신', '보건 및 의료서비스'의 변수 즉, 편리한 삶, 안정된 삶, 즐기는 삶과 건강한 삶을 나타내는 변수가 공통된 범주로 묶이고, 요인 2는 '범죄 및 사고', '환경관리', '이웃관계 및 사회참여'의 변수 즉, 안전한 삶, 쾌적한 삶과 즐기는 삶을 나타내는 변수를 공통된 범주로 묶이고, 요인 3은 '소득 및 소비활동'과 '일자리창출'을 나타내는 경제적인 삶과 '주거환경'이 공통된 범주로 묶였다.

• 융합정보논문지
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• 제8권2호
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• pp.19-27
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• 2018

본 연구의 연구목적은 대학생을 대상으로 일반적인 특성에 따라 진로태도성숙도, 자기관리 그리고 대학생활만족도를 알아보기 위함이다. 대구, 경북에 위치한 대학 중 403명을 연구 대상으로 일반적인 특성과 성격특성, 진로 태도 및 자신의 관리 등 요인을 중심으로 위계적 다중회귀분석 방법을 실시 분석하였다. 그 결과, 대학생활만족도의 빈도와 일반적 특성에 비추어볼때, 전체 대학생활만족도는 3.29점으로 5점 만점 중 보통이상을 보였고, 신입생들이 2학년 이상의 학생들보다 높았다. 또한 성격이 개방적일수록 성실성이 높으며, 자기 관리는 생활 관리를 잘하는 학생일수록 고유 행동관리와 신체관리를 잘 하는 것으로 나타났다. 또한 고학년이 저학년보다 성격은 친화성이 적고, 준비성이 많은 학생들이 진로태도성숙도의 대학생활에 만족도가 높게 나타났으며 이러한 결과를 바탕으로 친화적 특성을 가진 학생들이 진로태도 성숙도에서 준비를 잘 할 수 있고, 대학생활만족도를 높일 수 있도록 학생을 잘 지도 하는 것이 중요하다.

• 한국심리학회지:학교
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• 제17권2호
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• pp.181-198
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• 2020

본 연구는 거부민감성과 이성관계 만족의 관계에서 인지적 측면인 인지적 정서조절과 행동적 측면인 갈등해결전략의 매개효과를 검증하여 거부민감성 모델의 적용에 대해 검토하고자 하였다. 이를 위해 서울소재 대학 대학생 668명(남 232명, 여 436명, 평균연령, 21.59세(SD=2.08))을 대상으로 변인 간 관계에 대한 매개모형을 설정하여 관계를 검증하였다. 그 결과, 거부민감성과 이성관계 만족과의 관계에서 인지적 정서조절 전략 중 적응적 정서조절 전략과 갈등해결전략 중 통합과 타협 전략의 이중 매개효과를 확인하였다. 즉, 거부민감성이 이성관계 만족과 직접적인 부적인 상관을 보여 거부민감성이 높을 경우 이성관계 만족은 낮아질 것으로 예상할 수 있다. 다만, 상황을 긍정적으로 해석하고 초점을 확대한 적응적 인지적 정서조절전략과 서로 적극적으로 문제를 해결하고자 하는 통합과 타협의 갈등해결전략을 통해 이성관계 만족에 긍정적인 변화를 가져올 수 있음을 확인한 것이다. 이러한 결과를 바탕으로 상담실제에 대한 함의와 개입방향에 대해 논의하였다.

• 대한간호
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• 제36권1호
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• pp.59-76
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• 1997

The purposes of this study were to identify the contents and satisfaction level of the patients received home care service, and to compare the differences of the contents by the characteristics of the patients. Seventy eight patients received home care service from 1st Jan. to 30th Sept., 1996 were data-collected to analyze the contents and outcomes of home care service. Sixty-nine patients currently receiving home care service were participated to evaluate the satisfaction level of home care service. The data were analyzed using mean, standard deviation, $x^2$ test, and ANOVA by SPSS $PC^+$ program. The findings of this study were as follow : 1. The contents & outcomes of home care service 1) The mean age of the subjects was 64.4 years: 58% of them were female. Those who living in Seoul were 83% and the rest of the subjects was living in Kyung-Gi. 2) The subjects who had one diagnosis were 41%. Over 60% of them had the disease of neurologic & sensory system. 3) The mean number of visit was 6. Only one visit was 22%. The mean time of care was 79 minutes. Duration of visit from 31 minutes to 60 minutes were 47 %. The subjects who terminated the visit because of death were 67.3%. 62% of the persons who referred them to the home care service were nurses. 4) The pain after the service was more relieved than before. The amounts of intake, the degree of bed sore, edema & fracture after the service were more improved than before. Health status after the service was improved in general. 5) There were significant differences between initial and last conscious level in tracheostomy care & oxygen inhalation care. There was significant difference between initial and last degree of activity in blood sugar check. 6) There were significant differences on the number of visit in assessment of the status, evaluation & observation, vital sign check, skin care, injection, medication, bed sore care, colostomy care, relaxation therapy for pain relief, patient education, family care, exercise therapy, position change, supply of disinfected equipments and infection control. There were significant differences on visiting time in nasogastric tube care, drainage tube care and oxygen inhalation care. 2. The satisfaction level of home care service 1) 50% were male. Over 60 years of the subjects was 61 %. Those who living in Seoul were 82%. 2) The subjects who had one or two diagnosis were 32% respectively. 55% of the persons who referred them to the home care service were nurses. 3) Total level of satisfaction of home care service was very high. 4) The older the age, the higher the satisfaction level. The larger the number of visit, the higher the satisfaction level. 5) The subjects who were in cloudy state were higher level of satisfaction than in alert or coma state. The subjects whose activity were normal or who needed assistance were higher level of satisfaction than bedridden or immobilized subjects. These findings suggested that the patients had substantial need for posthospital care. They tended to be elderly and to have experienced the wide range of health problems associated with aging, chronicity, including limitations in activities, and other serious health problems. So, the nationwide home care systems beyond the limit of demonstration program by local association and the development of the effective financial system of home based health care are necessary for the clients who are in need of home care.