• 한국경영과학회지
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• 제41권3호
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• pp.45-58
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• 2016

Data are important in an organization because they are used in making decisions and obtaining insights. Furthermore, given the increasing importance of data in modern society, data governance should be requested to increase an organization's competitive power. However, data governance concepts have caused confusion because of the myriad of guidelines proposed by related institutions and researchers. In this study, we re-established the concept of ambiguous data governance and derived the top-level components by analyzing previous research. This study identified the components of data governance and quantitatively analyzed the relation between these components by using DEMATEL and context analysis techniques that are often used to solve complex problems. Three higher components (data compliance management, data quality management, and data organization management) and 13 lower components are derived as data governance components. Furthermore, importance analysis shows that data quality management, data compliance management, and data organization management are the top components of data governance in order of priority. This study can be used as a basis for presenting standards or establishing concepts of data governance.

• Industrial Engineering and Management Systems
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• 제13권2호
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• pp.221-230
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• 2014

With the progress and prosperity of commerce and industry, time and money increasingly form an equal partnership. Using air carriers to shorten the round-trip time has become an important choice for many people in the tourism process. Faced with increasing competition within the aviation service environment, airline evaluation criteria and the requirements of customers are gradually dominating the evaluation mechanism for air transport service quality. Over the past few years, attention on the transport quality of service has been primarily focused more on land-based transport, and less on the relevant evaluation criteria of airlines. Many studies have shown that quality of service will directly affect customer satisfaction, resulting in the fact that good quality aviation services have become increasingly important. Therefore, in practical industrial operations with limited resources, there is an urgent need to delve into the assessment guidelines that have an impact on customers when they choose an airline, which can be used as a basis for improving customer satisfaction. Through a literature review and a reliability and validity analysis, this study summarized 19 evaluation criteria, using the purposive sampling method and the decision laboratory method (DEMATEL). In addition, this study viewed the causal relationship between the evaluation criteria and the degree of association as a continuing project for airlines. This study selected appropriate empirical samples from two domestic airlines. The conclusions may provide recommendations for all airlines.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.561-573
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• 2021

Knowing how to build and maintain consumer trust is crucial for e-commerce. Despite the number of empirical studies that have explored the factors that influence consumer trust, none of them considers the relative importance of different antecedents and how they interact to influence consumer trust. Therefore, based on the integrated Decision Making Trial and Evaluation Laboratory (DEMATEL) and Interpretive Structural Modeling (ISM) approaches, we establish a hierarchical structural model, which not only demonstrates the intensity of the relationships but also identifies the interdependence among the drivers of consumer trust in E-commerce. The findings confirm that propensity to trust is the most important determinant of consumer trust. The brand-related factors and platform-related factors are prominent in the process of building trust as they influence consumer trust indirectly through propensity to trust. Geographic location, demographic variables, and high security are identified as the root causes that affect consumer trust through other trust antecedents. Furthermore, the findings of this study offer valuable insights into an important element of e-commerce and provide a useful platform for future research. More represented samples and factors are encouraged for further research to ensure research fairness and minimize consumer distrust and uncertainty.

• Nuclear Engineering and Technology
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• 제55권8호
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• pp.2897-2904
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• 2023

The Standardized Plant Analysis Risk-Human Reliability Analysis (SPAR-H) method is a widely used method in human reliability analysis (HRA). Performance shaping factors (PSFs) refer to the factors that may influence human performance and are used to adjust nominal human error probabilities (HEPs) in SPAR-H. However, the PSFs are assumed to be independent, which is unrealistic and can lead to unreasonable estimation of HEPs. In this paper, a new method is proposed to handle the dependencies among PSFs in SPAR-H to obtain more reasonable results. Firstly, the dependencies among PSFs are analyzed by using decision-making trial and evaluation laboratory (DEMATEL) method. Then, PSFs are assigned different weights according to their dependent relationships. Finally, multipliers of PSFs are modified based on the relative weights of PSFs. A case study is illustrated that the proposed method is effective in handling the dependent PSFs in SPAR-H, where the duplicate calculations of the dependent part can be reduced. The proposed method can deal with a more general situation that PSFs are dependent, and can provide more reasonable results.

• 한국건설관리학회논문집
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• 제21권1호
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• pp.99-110
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• 2020

생산성은 산업차원, 혹은 기업차원에서 경제성장과 각 관련 생산 활동의 효율성을 측정할 수 있는 지표로서 건설 산업에서도 매우 중요한 지표이다. 기술적인 요인이 생산성에 큰 영향을 미치는 것이 사실이지만, 실제적인 건설 산업의 생산성 향상을 위해서는 다양한 생산성 영향요인에 대한 분석이 선행되어야 하며, 거시적인 관점에서 다루어지는 건설 산업 차원에서의 생산성 향상 노력보다는 프로젝트 차원에서의 생산성 향상 노력이 더욱 중요한 의미를 갖는다. 생산성 향상의 효율성을 높이기 위해서는 우선적으로 생산성에 영향을 미치는 요인들에 대한 분석 과정이 필요하며 개선효과가 큰 분야에 집중적으로 투자할 필요가 있다. 본 연구는 건설 산업의 질적 향상을 위해 건축공사 현장에서의 생산성 저하요인 도출 및 요인 간의 인과관계 구조분석을 통해 우선적 관리 요인을 선정함으로써 프로젝트의 효율적인 생산성 관리 활동을 위한 기초자료로 활용할 수 있도록 제공하고자 하였다.

• 한국사회복지학
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• 제64권1호
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• pp.199-223
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• 2012

본 연구는 구조모델(structural model)방법론의 하나인 DEMATEL법을 활용하여 지역사회복지 현장에 존재하는 복잡한 문제(과제)의 전체 구조를 파악함으로, 문제발생의 메커니즘과 본질을 추적하기 위한 단초를 마련하고자 하였다. 연구내용으로는 첫째, 지역사회에 내재되어 있는 복지와 관련된 문제는 어떠한 것들이 존재하고 있는가? 둘째, 지역사회복지 업무에 종사하는 사람들은 이러한 문제점들에 대하여 어떠한 의식구조를 가지고 있는가? 셋째, 지역사회복지와 관련된 계획수립, 예산배분 등의 업무를 담당하는 사회복지직공무원과 현장에서 직접 서비스를 제공하는 사회복지사, 시민의 입장에서 비판하고 감시하는 시민운동가는 이러한 문제점들에 관하여 어떠한 인식구조의 차이를 보이고 있는가? 등이다. 본 연구의 목적을 달성하기 위하여 사례지역을 부산광역시 부산진구로 설정하였고, 시간적 범위는 제1기 지역사회복지계획이 수립된 해인 2005년부터 현재까지로 한정하였다. 연구결과를 보면 부산진구 지역사회복지의 주된 문제구조는 '복지예산 편성이 절차적으로 합리적이지 못함', '구의 외곽지역이 빈민지역의 형태로 격리되고 있음', '지역 불균형 문제가 심각함', '구의 장래 인구구조에 맞는 복지서비스 대응체계가 부족함'이 원인이 되어, 결과적으로 '지역 내 사회적 자원의 빈부격차가 나타나고 있음'의 형태로 나타났다. 직종별 결과를 보면 사회복지직공무원은 '지역 불균형 문제가 심각함' 사회복지사는 '구의 장래 인구 구조에 맞는 복지서비스 대응체계가 부족함'와 '지역내 사회적 자원의 빈부격차가 나타나고 있음'으로, 시민운동가는 '단기간의 욕구조사로 인해 다양한 복지수요 파악의 한계가 있음'로 인식하고 있었다. 본 연구의 결과를 통해 부산진구 지역사회복지계획 수립 및 개별 프로그램 수립의 틀(framework)로 활용 가능할 것으로 보인다.

• 농촌계획
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• 제29권4호
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• pp.201-210
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• 2023

The Agricultural Environmental Conservation Program is a useful system for creating sustainable agriculture and environmentally friendly and comfortable rural areas. However, there are still many problems and difficulties, such as the establishment of necessary activities and plans by the residents themselves, and improvements are required. The degree of importance and difficulties according to the implementation stage of each stakeholder was quantified and compared with each other, and the specific difficulties recognized by on-site support organizations were structurally analyzed. It was analyzed that the importance and difficulties of the project implementation stage for local government officials and the project implementation planning stage for on-site support organizations were very high, indicating that they perceived the most need for improvement. On the other hand, 21 specific problems and difficulties were derived based on the results of the literature survey and stakeholder interviews. As a result of the structural analysis using the DEMATEL method, the most influential factor was the low understanding of the project by residents, the most influential factor was the lack of collecting and reflecting residents' opinions, the most central factor was the lack of collecting and reflecting residents' opinions, and the most causal factor was the lack of education and promotion of the project. The results indicate that a more stable system can be established if continuous promotion and education, periodic meetings and discussions, active reflection of residents' opinions in project implementation plans, and simplification of implementation inspection and project cost execution through the implementation inspection platform are promoted. Despite the limitations, considering that no institutional analysis of agricultural environmental conservation programs has been conducted so far, the results of this study are expected to serve as a basis for the establishment of relevant policies in the future.

• Industrial Engineering and Management Systems
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• 제7권3호
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• pp.245-256
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• 2008

In order to cope with the ill-defined problem of human behavior being immanent uncertainty, several methodologies have been studied in game theoretic, social psychological and political science frameworks. As methods to arrange system elements systematically and draw out the consenting structural model concretively, ISM, FSM and DEMATEL based on graph theory etc. have been proposed. In this paper, we propose a modified structural modeling method to recognize the nature of problem. We introduce the statistical method to adjust the establishment levels in group decision situation. From this, it will become possible to obtain effectively and smoothly the structural model of group members in comparison with the traditional methods. Further we propose a procedure for achieving the consenting structural model of group members based on the structural modeling method. By applying the method to recognize the nature of ill-defined problems, it will be possible to solve the given problem effectively and rationally. In order to inspect the effectiveness of the method, we conduct a practical problem as an empirical study: "Behavior analysis of passengers for the Joban line of East Japan Railway Company after new railway service of Tsukuba Express opened".

• The Journal of Asian Finance, Economics and Business
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• 제7권12호
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• pp.53-62
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• 2020

The COVID 19 pandemic has led to a new global recession and is still causing a lot of issues because of the delays in the employment of people. This scenario has severe consequences for many countries' labor markets in the world. This problem's complexity and importance requires an integrated method of subjective and objective evaluation rather than intuitive decisions. This research aims to investigate sustainable indexes for assessing the unemployment problem by using a Multi-Criteria Decision-Making Model (MCDM). Grey theory and Decision Making Trial and Evaluation Laboratory (GDEMATEL) are deployed to transform the experts' opinions into quantitative data. The analysis based on 20 crucial criteria is employed to determine the weights of sustainability of unemployment problems. The results revealed that the top ten of determinants are Economic growth, Industrialization, Foreign direct investment, Real GDP per capita, Education level, Trade Openness, Capacity Utilization Rate, Urbanization, Employability skills, Education system expansion, which have the most significant effects on the unemployment rate under COVID 19 impacts. Furthermore, GDEMATEL could effectively assess the sustainable indicators for unemployment problems in "deep and wide" aspects. The study proposes the Grey MCDM model, contributes to the literature, provides future research directions, and helps policymakers and researchers achieve the best solutions to the unemployment problems under "economic shocks."

• 한국산학기술학회논문지
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• 제18권9호
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• pp.251-257
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• 2017

금융서비스의 한 부분으로 꼽히는 자산관리(Private banking)는 고액자산가(HNWI)를 대상으로 하는 투자자문업이다. 국내 자산관리서비스는 성장을 앞두고 있으나 평가체계 등 구조적 한계 등이 극복할 과제로 남아있다. 아 태지역을 필두로 전 세계적으로 해당시장의 규모가 확대되고 있는 자산관리서비스는 저성장 저금리 환경이 고착화됨에 따라 국내에서도 수요가 급증하고 있다. 다만 고령화에 따른 대고객 관계의 장기화와 각종 규제 등은 보수체계를 압박하는 요인으로 꼽히는 가운데 국내 기업들의 경쟁력 강화가 필요한 시점이다. 본 논문은 service quality model과 관련한 선행연구에서 DEMATEL 모형을 고찰하고 전문가 인터뷰를 통해 Business model elements를 도출했다. 모듈식 자문서비스, 고객에 대한 정교하고 세련된 서비스, 부유층이 만족하는 투자전문성 및 투명성 제고 등을 도출했다. 상대적으로 높은 수익률을 제공하는 해외자산과 낮은 상관관계를 가진 대체투자자산에 대한 관심이 증대되는 여건 속에서 해당분야로의 본 연구는 시의적절한 부분을 연구의 기여로 볼 수 있으며 실증분석을 통한 검증은 연구의 한계로 후속과제에서 다룰 예정이다.