• Journal of the Korea Society of Computer and Information
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• v.9 no.2
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• pp.149-160
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• 2004

The purpose of this research is to study the effect of service qualify improvement strategy and its practices on firms' competitive advantage, and identify their influence on customer satisfaction and loyalty. According to this purpose. this paper hypothesized that high service qualify will satisfy customers' needs and result in improved customers' loyalty. Thus, empirical study was conducted to identify the relationships among factors which were identified through literature review. Data were collected from the customers of 3 luxurious japanese restaurants in Seoul. The result of data analyses shows (1) Serve quality factors such as customer service, qualify of meal, location and facility, and types of restaurants make significant difference among three restaurants in terms of customers' perception about service quality; (2) There is statistically significant difference among three restaurants in terms of customers' satisfaction, but there is no significant difference among them in terms of customers' loyalty; and (3) Not only the result from analysis on japanese restaurants inside hotels but also that on the independent japanese restaurant in Kangnam area, shows that service quality factors have significant effect on both customers' satisfaction and loyalty.

• Journal of Venture Innovation
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• v.3 no.1
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• pp.101-115
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• 2020

In the era of the 4th Industrial Revolution customers living began to come out, not inside the purchase funnel. Due to the diversity of product selection and the increase in digital channels, the way customers search for information and purchase it is changing innovatively. So, the customer journey in the digital age is much more complicated than the traditional funnel model suggests. Unlike many previous studies, this study was conducted for 1,200 customers in four product groups of fashion, automobile, cosmetics, and online shopping malls. As a result of the study, we investigated how digital self-efficacy plays a role in purchasing in a series of processes in which digital experience affects customer satisfaction and finally affects purchase. As a theoretical implication, as a result of introducing and testing digital self efficacy as moderated mediation effect. the digital self-efficacy between customer satisfaction and customer loyalty were determined to play a moderated mediation effect role. As a practical implication, it was necessary to actively utilize digital marketing for customers with high digital self-efficacy, but it was suggested that customers with low digital self-efficacy need to be careful about digital marketing fatigue.

• Journal of the Korea Computer Industry Society
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• v.4 no.4
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• pp.509-516
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• 2003

Smaller enterprises begin on practical use to form integrated informational system on the inside of company according to development of internet and information techniques. The past days, it was managed mainly information system for the inside of enterprise, but in the present time, e-business between enterprise and enterprise, enterprise and customer, country and enterprise, ERP system, etc are activated. To construct the integrated informationalized system, smaller enterprices use the informational process strategy methods to analyze and evaluate the level of enterprise, construct the information infra and informationalized system. In this paper, 1 introduce the informationalized process strategy method about implimentation of the integrated informationalized system for smaller enterprice, do the modelling for one smaller enterprice by proposed method.

• Journal of Convergence Society for SMB
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• v.5 no.4
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• pp.11-16
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• 2015

In recent years, small businesses are increasing attempt to create better value through a combination of benefits with small and flexible organization of big data. However, until now small businesses are lacking to secure sustainable competitiveness to match the ICT paradigm alteration to focus on improving productivity. This paper propose an efficient small businesses process model which can effectively take advantage of a low cost, identify customer needs, taget marketing, customer management for new product. Proposed model can retain the necessary competitiveness in generating new business for collaboration between companies inside and companies using a massive big data. Also, proposed model can be utilized the overall business activities such as the target customer selection, pricing strategies, public relations and promotional activities and enhanced new product development capabilities using big data.

• Journal of the Korea Safety Management & Science
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• v.6 no.1
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• pp.1-10
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• 2004

Safety management was divided by the competent authorities supplier, and customer with responsibility and authority. Gas accident were caused by treatment problem on the supplier and user, on technical and use management mater, on facilities and goods, and included problem with gas safety connection system. Especially, the big accident of the inside and outside of the country occurred during recent year was newly recognized with the whole society about safety. This study is present standard application plan of each department to use planning gas technical standard and gas utilization standard of introduction model than statute for change of self-regulation management system and complicated regulation of examination center and order.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.594-600
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• 2011

"The guidelines on the management of indoor air quality of public transportation" was enacted in December 2006 due to the fact that the interest and demand of improving the air quality for citizen using public transportation have been increased. Thus this research has considered what has influenced on the passenger cabin HVAC as well as the improvement of customer service as we proceed the study for better indoor air quality inside of the train by developing the module of cleaning air system for pollutants of a car air.

• Journal of the Korea Computer Industry Society
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• v.6 no.2
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• pp.305-316
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• 2005

A heterogeneous webserver such as an HTTP server should be able to currently deal with numerous users. To the end, it is inevitable to formally analyze web traffics as well as a webserver itself. In particular, as most systems adopt HTTP 1.1 protocol instead of HTTP 1.0 protocol, it is more difficult to represent the system as a simple analytic mode. In addition, since most of previous models missed the detailed processes of the server, it is unsuitable for the current server based on HTTP 1.1 to tune itself with its own system parameters. On the basis of HTTP 1.1 Protocol supporting persistent connections, we thus present an analytical end-to-end tandem queueing model considering specific hardware configurations inside the webserver, which ultimately covers from accepting the customer requests to completing the services.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.704-707
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• 2003

The Purpose of carrier tracking and tracing is to achieve more information over shipments via carrying in mobile business .At multimodes, especially consignor wants to be aware of the exact situation and position of goods. As an innovate business model, we present CGPS(Carrier Global Positioning System) scheme usiug LEO(Low Earth Orbital) satellite. The LEO collects the data periodically and sends to the web server, and eventually customer's PC or PDA. This provides shipping company or freight forwarder with more robust information such as door status, container inside condition, etc.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2002.05a
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• pp.20-23
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• 2002

In Japan, deodorizing airflesheners are very popular to make air flesh by deodorizing odor in rooms, toilet as well as inside a car. There are in different features in deodorizing material of Gel and Liquid, in a shape of bottle from tall to low height, in bottle color and so on. These different features will influence the customer's feeling to the products of deodorizing airfleshener. This paper deals with the psychological evaluation of the features of deodorizing airfleshener on the SD scale with kansei words. The evaluated data were analyzed by Quantification Theory Type I that leads to the relational rules between the product feature and the kansei words. The beautiful and graceful kansei consists of low height, middle width deformed round shape, but easy operational feature is based on tall shape design. These results are helpful to develop a new product of deodorizing airfleshener.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2009.11a
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• pp.269-272
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• 2009

The environment of Ubiquitous in terms of improvement is being expanded to various fields and time enabled system. Thus, a real-time spatial information management system has been developed by integrating a human movement detection system into a SICS(Spatial Information Control System) engine that can integrally manage inside spatial information extracted from 3D CAD and outside spatial information of GIS. The add-on program was developed to extract spatial information necessary for the SICS engine from 3D CAD information, and a human movement detection system was developed. Test bed was operated for 2weeks and indoor human flow information was found out by zone. Also, the direction of future research was decided through a test bed.