• Journal of Digital Convergence
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• v.11 no.6
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• pp.205-212
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• 2013

The purpose of this study was to analyze the factors of health services that satisfy chronic musculoskeletal patients in the northern part of Gyeong-buk, South Korea. One hundred and seven chronic musculoskeletal patients who had visited a clinic in Gyeong-buk were recruited for this study. The data were collected through a questionnaire survey administered from May 7 to June 6, 2012. The collected data were analyzed by multiple regression analysis. The major findings of this research are as follows. The chronic musculoskeletal patients' satisfaction was determined by the "physical therapist's explanation," "registration process," "home exercise," "respect from staff," and whether the physical therapist and staff "listened to concerns." The chronic musculoskeletal patients' likely to revisit is strongly related to "physical therapist's explanation," "registration process," and "up-to-date equipment." Therefore, it is very important for clinics to improve the quality of the "physical therapist's explanation," "registration process," "respect from staff," "informed consent," "up-to-date equipment," and "home exercise." Furthermore, it is expected that the outcomes of this study will contribute to the customer satisfaction of chronic musculoskeletal patients in clinics.

• Journal of the Korean Dietetic Association
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• v.7 no.4
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• pp.397-409
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• 2001

The purposes of this study were to identify customer expectation, perception and satisfaction of foodservice quality to analyze the influencing factors on foodservice quality and finally to provide basic information for the improvement of foodservice quality. A survey of 4 factory foodservices was undertaken and detailed information was collected from 675 respondents. Statistical data analysis was completed using the SPSS package program for descriptive analysis, t-test and one-way ANOVA. Male had higher scores than female in perceptions of foods and services, and the differences were statistically significant. As analysis of expectation, perception and satisfaction result of age, expectation and perception were statistically significant, and mostly expectation and perception increased according as age increased. Expectation and perception showed statistical differences by marital status. Married people had higher scores in expectation and perception of food and service than single. According to family type, respondents living alone showed lower scores in expectation and perception of food and service than those living with family or relatives. Conversely, living alone had high expectation on service. As analysis of work type, office workers showed higher scores of service expectation, food and service perception than production workers. As education level increased, food and service expectation and perception increased mostly. As analysis of work post, food and service expectation and perception increased as work post raised. Meanwhile, married people had higher scores in service quality of satisfaction than single. Result of the study can be summarized as follows the analysis of expectation, perception and satisfaction of foodservice quality, the Quadrant of food and service quality expectation and perception according to demographic variables. Expectation, perception and satisfaction scores of foodservice attributes according to work type. The distribution of attributes with satisfyingly significant difference in grid.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• v.29 no.1
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• pp.353-358
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• 2005

The purpose of this study is to implement concept of public to passenger ship route to promote benefits and adopt competition principle among ship companies to elevate business efficiency. As of year 2005, passenger ships operate in 106 routes departing from 10 harbors including Mokpo, Masan, and Inchonto provide transportation system to island residents. Contrast to other public transportation systems excluding some tourism routes, this essential passenger ship are unable to fulfill various customer services to the passengers due to stagnation or declination. In addition, route adjustment and flexible passenger ship operation are not expected due to private property right of the route. Therefore, establishment of public transportation system for remote island route is initiated for the connection between cities and islands, boost travel industry of island economy, and balanced growth oh the nation.

• The Journal of Information Technology
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• v.4 no.3
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• pp.1-17
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• 2001

This study is to examine some legal problems of cyber trade transactions and to suggest some policy implications to vitalize cyber trade by internet accomplishes electronic business from all process integration of production, marketing and customer service. However, there are some legal problems for the electronic commerce to be used in international trade activities such as trade contract transport documents and payment systems by internet. First international trade rules have to be legislated so that electronic documents has same legal function like traditional documents. Also electronic signature must has authenticity, integrity, non-repudiation, writing and confidentiality. Second, traditionally international payment systems such as letters of credits, remittance, documentary collections and open account have been operated as an important and popular method of payment. In the modern world of electronic commerce, information technology has made it possible to pay for the sale of goods and services over the internet. The payment methods such as Credit Card, Debit Card, Electronic Cash, Electronic Fund Transfers enable partly sellers, buyers and service providers to settle payment electronically through the internet. To settle the problems of payment systems, the security requirements for safe electronic Payments such as authenticity, integrity, non-repudiation have to be guaranteed. Also, electronic data interchange in transport documents has to be adopted and negotiability of electronic bills of lading has to be guaranteed. Electronic payment systems through SWIFT enable the sellers and the buyers to conduct and settle international business-to-business electronic commerce in case of solving the above problems and harmonizing the Bolero project.

• Journal of the Korea Convergence Society
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• v.9 no.1
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• pp.277-282
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• 2018

This study aims to present a direction for securing continuous growth and confidence, centering on two Internet banking companies that started recently. The banking market has been rewriting the history since the emergence of Internet professional banks. In order to improve the credibility and promote the development of the Internet professional banks, I conducted a questionnaire survey and In Depth Interview. As a result of this survey, the overall reliability is still low, and the factors affecting reliability are: 1.Security problem 2.Discomfort of customer service 3.Errors and unnecessary services. This is a start-up business, so the awareness and reliability can be changed soon. Therefore, it is necessary to continue research on this according to the changing user's perception.

• Journal of Information Technology Application
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• v.3 no.1
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• pp.1-21
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• 2001

The explosive growth of the Internet and the increasing popularity of the World Wide Web have generated significant interest in the development of electronic commerce in a global online marketplace. The rapid adoption of the Internet as a commercial medium is rapidly expanding the necessity of Web advertisement as a new communication channel. if proper Web advertisement could be suggested to the right user, then effectiveness of Web advertisement will be raised and it will help company to earn more profit. So, this article describes a personalized advertisement technique as a part of intelligent customer services for an electronic newspaper provide. Based on customers history of navigation on the electronic newspapers pages, which are divided into several sections such as politics, economics, sports, culture, and so on, appropriate advertisements (especially, banner ads) are chosen and displayed with the aid of machine learning techniques, when customers visit to the site. To verify feasibility of the technique, an application will be made to one of the most popular e-newspaper publishing company in Korea.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.4
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• pp.24-34
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• 2008

The study aims to anticipate evolution direction of mobile content business in the future, and derive successful strategies at the same time with multiple and composite analysis of evolution process and environmental change of mobile business. In conclusion, Firstly, it should strengthen customer approach performance, secondly, approaches with sensitively, and needs opened business model. Fourthly, it needs planning and production of contents which reflects the need of customers, and fifthly, it requires development of mobile platform leading contents group and multiplication of CP business model. In the aspect of industrial policy, sustainable and future-oriented policy should be arranged rather than short-term and simple police, for the continual development of mobile content industry. To establish healthy and active mobile contents industry, the government and regulatory institutes are more preferable to devote to the role of circumstance builder rather than the leader of mobile content market. In other words, they are recommended to focus on establishing basic regulation and order for smooth operation of the market and its management.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.3
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• pp.95-104
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• 2012

The companies have employed SNS for marketing, promotion, and customer relationship management. The SNS is a good tool to collect customers' opinions and to collaborate with internal and external employees, however, the function of SNS are limited in implementing a co-creation. Therefore, the purpose of this research is to suggest a SNS platform for co-creation that creates a corporate's values with customers. For this purpose, the limitations of SNS are defined and the new platform of the SNS is suggested. The proposed platform has 3 modules including integration of applications, cloud services, and integration to applications operated by companies. With a scenario method the suggested platform was validated. This is one of pioneer studies in co-creation.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.1
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• pp.31-38
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• 2012

Next generation cellular applications and smart phone usage generate very heavy wireless data traffic. It becomes ineluctable for mobile network operators to have multiple core network entities such as Serving Gateway and Packet Data Network Gateway in 4G-LTE to share this high traffic generated. A typical configuration consists of multiple serving gateways behind a load-balancer which would determine which serving gateway would service a end-users'request. Such hardware is expensive, has a rigid policy set, and is a single point of failure. Another perspective of today's increasingly high data traffic is that besides it is being widely accepted that the high bandwidth L TE provides is creating bottlenecks for service providers by the increasing user bandwidth demands without creating any corresponding revenue improvements, a hidden problem that is also passively advancing on the newly emerging 4G-LTE that may need more immediate attention is the network signaling traffic, also known as the control-plane traffic that is generated by the applications developed for smartphones and tablets. With this as starting point, in this paper, we propose a solution, by a new approach considering OpenFlow switch connected to a controller, which gains flexibility in policy, costs less, and has the potential to be more robust to failure with future generations of switches. This also solves the problem of scaling the control-plane traffic that is imperative to preserve revenue and ensure customer satisfaction. Thus, with the proposed architecture with OpenFlow, mobile network operators could manipulate the traffic generated by the control-plane signaling separated from the data-plane, besides also reducing the cost in installing multiple core-network entities.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.16 no.5
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• pp.7-12
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• 2016

In general, crowded places, such as banks, government offices and hospitals, require the customer to wait for a certain period of time. Thus according to the order of the wait, customers takes waiting numbers. In this way, so customers should always check the order of waiting processes that they can not carry on another affairs. In this paper, we develop an application, that is SmartQ, managing queue using a mobile handset. SmartQ is an easy-to-use application allowing customers an alternative to the classic queue management systems. With this application, they are aware of the waiting conditions in real time for each of their services. They can indicate the time they wish to come and take a virtual ticket in the queue. It provides service notification, the number of waiting person, and expected waiting time.