• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.324-331
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• 2005

In this paper, we propose a new customer profile model based on customer behavior in Internet shopping mall. The proposed technique defines customer profile model based on customer behavior information such as click data, buy data, and interest categories. We also implement CBCPM(Customer Behavior-based Customer Profile Model) and perform extensive experiments. The experimental results show that CBCPM has higher precision, recall, and F1 than the existing customer profile model.

• 제어로봇시스템학회:학술대회논문집
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• 2005.06a
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• pp.1379-1383
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• 2005

Introducing the market into the electricity industry lets the multiple participants get into new competition. These multiple participants of the market need new business strategies for providing value added services to customer. Therefore they need the accurate customer information about the electricity demand. Demand characteristic is the most important one for analyzing customer information. In this study load profile data, which can be collected through the Automatic Meter Reading System, are analyzed for getting demand patterns of customer. The load profile data include electricity demand in 15 minutes interval. An algorithm for clustering similar demand patterns is developed using the load profile data. As results of classification, customers are separated into several groups. And the representative curves for the groups are generated. The number of groups is automatically generated. And it depends on the threshold value for distance to separate groups. The demand characteristics of the groups are discussed. Also, the compositions of demand contracts and standard industrial classification in each group are presented. It is expected that the classified curves will be used for tariff design, load forecasting, load management and so on. Also it will be a good infrastructure for making a value added service related to electricity.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.59 no.10
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• pp.1712-1717
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• 2010

To analyze the load of distribution line, real LPs (Load Profile) of AMR (Automatic Meter Reading) customers and VLPs (Virtual Load Profile) of non-AMR customers are required. Accuracy of VLP is an important factor to improve the analysis performance. There are 2 kinds of methods to generate the VLP; one is using ALP (Average Load Profile) per each industrial code and PNN (Probability neural networks) algorithm; the other is using LSI (Load Shape Index) and C5.0 algorithm. In this paper, existing researches are studied, and new method is suggested. Each methods are compared the performance with same LP data of real high voltage customers.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.57 no.9
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• pp.1516-1521
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• 2008

Recently, distribution load analysis using AMR (Automatic Meter Reading) data is researched in electric utilities. Load analysis method based on AMR system generates the typical load profile using load data of AMR customers, estimates the load profile of non-AMR customers, and analyzes the peak load and load profile of the distribution circuits and sectors per every 15 minutes/hour/day/week/month. Typical load profile is generated by the algorithm calculating the average amount of power consumption of each groups having similar load patterns. Traditional customer clustering mechanism uses only contract type code as a key. This mechanism has low accuracy because many customers having same contract code have different load patterns. In this research, We propose a customer clustring mechanism using k-means algorithm with contract type code and AMR data.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.11
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• pp.2269-2274
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• 2009

Customer clustering method is used to make a TDLP (typical daily load profile) to estimate the quater hourly load profile of non-AMR (Automatic Meter Reading) customer. In this paper, repeated small-sized clustering method is supposed to improve the classifying ability of TDLP. K-means algorithm is well-known clustering technology of data mining. To reduce the local maxima of k-means algorithm, proposed method clusters average load profiles to small-sized clusters and selects the highest error rated cluster and clusters this to small-sized clusters repeatedly to minimize the local maxima.

• Korean Journal of Organic Agriculture
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• v.27 no.3
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• pp.247-269
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• 2019

Although food related lifestyle has been widely discussed over the last ten years, the majority of research on food related lifestyle has been only conducted in terms of a variable-centered approach. But, recently there is a growing body of research on food related lifestyle profiles over the last three years from the view of a person-centered approach. This study conducted both a cluster analysis and a latent profile analysis (LPA) to identify the patterns of potential food related lifestyle customer profiles based on the five components on the sample of customer, who bought organic products (n=509). The results of each statistical analysis showed both quantitatively and qualitatively different types of food related lifestyle customer profiles even though there were similar types of profiles identified in common between these two analyses. These various profiles were then compared with customer's level of buying behaviors (e.g., buying attitude and buying intentions). Results showed that food related lifestyle profiles with respect to the high level of interesting in dietary life in terms of health and safety are associated with the higher level of buying behaviors. Based on the results, implications for food related lifestyle literature, practices and future research are discussed.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.05a
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• pp.1812-1818
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• 2006

일대일 마케팅을 실현하고 정보 과다 문제의 해결책으로 등장한 추천시스템의 다양한 기법을 적용하기 위해서는 고객의 관심 분야에 대한 정보인 고객 프로파일의 정의가 선행되어야 할 것으로 판단된다. 본 연구에서는 고객에게 개인화된 정보를 추천하기 위해 고객 개인의 행동과 그 고객이 속한 그룹의 행동 정보에 기반한 고객 프로파일 모델인 IGBCPM(Individual Group Behavior Customer Profile Model)을 제시한다.

• The KIPS Transactions:PartB
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• v.9B no.6
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• pp.775-782
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• 2002

As electronic commerce systems have been widely used, the necessity of adaptive e-commerce agent systems has been increased. These kinds of agents can monitor customer's purchasing behaviors, clutter them in similar categories, and induce customer's preference from each category. In order to implement our adaptive e-commerce agent system, we focus on following 3 components-the monitor agent which can monitor customer's browsing/purchasing data and abstract them, the conceptual cluster agent which cluster customer's abstract data, and the customer profile agent which generate profile from cluster, In order to infer more accurate customer's preference, we propose a 2 layered structure consisting of conceptual cluster and inductive profile generator. Many systems have been suffered from errors in deriving user profiles by using a single structure. However, our proposed 2 layered structure enables us to improve the qualify of user profile by clustering user purchasing behavior in advance. This approach enables us to build more user adaptive e-commerce system according to user purchasing behavior.

• The Journal of the Korea Contents Association
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• v.13 no.7
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• pp.379-385
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• 2013

On the internet, the rating scores assigned by customers are considered as the preference information of themselves and thus, these can be used efficiently in the customer profile generation process of recommender system. However, since anyone is free to assign a score that has a biased rating, using this without any filtering can exhibit a reliability problem. In this study, we suggest the methodology that measures the reliability of rating scores and then applies them to the customer profile creation process. Unlikely to some related studies which measure the reliability on the user level, we measure the reliability on the individual rating score level. Experimental results show that prediction accuracy of recommender system can be enhanced when ratings with higher reliability are selectively used for the customer profile configuration.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.14 no.2
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• pp.17-22
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• 2003

Although researchers have, during the past decade, become increasingly interested in customer satisfaction customer reaction, and service quality issues, very little of research has devoted to the family restaurant. Family restaurant industry is among the fastest growing sectors of the tourism market. This paper discusses the importance of the family restaurant product and service quality, and presents the relationship among service quality, customer satisfaction, and customer reaction. The literature supports the value of family restaurant's service quality and relation between service quality and customer reaction. Exploratory study examined customer's satisfaction with service quality components and customer's reaction with satisfaction. The survey was conducted in four phases; service quality, customer reaction(satisfaction, repurchase intention, and word of mouth), restaurant information, general profile of customer. The results of the study show that service quality(product's quality, physical character) provided family restaurant customer with the overall satisfaction, and service quality affected on customer reaction(repurchase intention, positive word of mouth). Also overall satisfaction affected on repurchase intention and positive word of mouth.