• Title/Summary/Keyword: Customer Acquisition

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Manufacturing Management System for NC Milling of Die Factory (금형공장의 NC 밀링용 가공관리 시스템)

  • Jeong H. M.;Ko C. N.;Boo C. W.;Won J. Y.;Chung G. H.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2002.02a
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    • pp.26-33
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    • 2002
  • Die Factory follows typical order adaptive manufacturing, and delaying delivery affects directly product development of customer, Manufacturing Management System is tried to comply with the appointed date of delivery. It acquires running signal from NC milling, calculates manufacturing results, and offers the basic data to manage the operation ratio. Thus it offers Production data necessary to accomplish the objective of progress improvement for Unmanned Manufacturing. Manufacturing Management System runs on Web Environment, and is composed of electronic work order, operation ratio data acquisition and totaling module.

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Architecture of XRML-based Comparison Shopping Mall and Its Performance on Delivery Cost Estimation (XRML 기반 비교쇼핑몰의 구조와 배송비 산정에 관한 실증분석)

  • Lee Jae Kyu;Kang Juyoung
    • Journal of the Korean Operations Research and Management Science Society
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    • v.30 no.2
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    • pp.185-199
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    • 2005
  • With the growth of internet shopping malls, there is increasing interest in comparison shopping mall. However most comparison sites compare only book prices by collecting simple XML data and do not provide .the exact comparison Including precise shipping costs. Shipping costs vary depending on each customer's address, the delivery method, and the category of selected goods, so rule based system is required in order to calculate exact shipping costs. Therefore, we designed and implemented comparison shopping mall which compares not only book prices but also shipping costs using rule based inference. By adopting the extensible Rule Markup language (XRML) approach, we proposed the methodology of extracting delivery rules from Web pages of each shopping mall. The XRML approach can facilitate nearly automatic rule extraction from Web pages and consistency maintenance between Web pages and rule base. We developed a ConsiderD system which applies our rule acquisition methodology based on XRML. The objective of the ConsiderD system is to compare the exact total cost of books including the delivery cost over Amazon.com, BarnesandNoble.com, and Powells.com. With this prototype, we conducted an experiment to show the potential of automatic rule acquisition from Web pages and illustrate the effect of delivery cost.

Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

  • Sastry, M.K.S.
    • International Journal of Quality Innovation
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    • v.7 no.3
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    • pp.70-81
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    • 2006
  • An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.

Introduction of RAMS and Certificate Process for Railway System based on International Standard and Practices (국제표준기반의 철도 RAMS와 인증 프로세스 소개 및 그 적용사례)

  • Choi, Yo Chul
    • Journal of the Korean Society of Systems Engineering
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    • v.11 no.1
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    • pp.49-54
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    • 2015
  • The RAMS Process is the Internationally required activity to secure Reliability, Availability, Maintainability, and Safety of system which will be acquired as customer requirements. The importance are situations that have been growing gradually. Specially, When developing railway system, the needs of customer about RAMS Process has been being proposed in a variety of railroad business. Through this paper, It introduces the international standards described the RAMS Process and also presents the requirements that should have to comply with it. Furthermore, the necessary activities to get certificate of a Railway system are suggested and not only the various acquisition cases of certificate but also lessons learned by cases in the field of railway signalling system are presented.

An Analysis of the Customer Demand for Digital Convergence of the Furniture in the Living Space of Ubiquitous Home (유비쿼터스 주택 거실 가구의 디지털 컨버젼스화를 위한 소비자 요구 분석)

  • Ryu, Hye-Ji
    • Journal of The Korean Digital Architecture Interior Association
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    • v.8 no.2
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    • pp.29-37
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    • 2008
  • The purpose of this study was to analyze the customer demand for design development of digital convergence furniture in the living space of the ubiquitous home. This study used the individual survey method and was collected from July 1 to 20, 2008. The frequency and percentage were used for data analysis by SPSS window's 12. The results of the study were as follows: The first, a lot of survey targets were 30-40 years old, university graduates, over 50,000,000 won in annual income and 30-40 pyung in house size. The second, what types of activity were carried out in the living room were acquisition of knowledge>entertainment activity>communication activity>household chores. The third, what types of furniture were used in the living room were A/V furniture>table>sofa>computer table>bookself. The forth, customers preferred to picture telephone service in sociality, home-theater service in entertainment and home appliances remote control service in information service. The fifth, the digital functions which can integrate with the living roon furniture, in the item for A/V furniture, was front door control function which recognizes visitors with the screen. In the item for table was function to search internet and for sofa was self purification function. Finally, the digital convergence furniture is not only for one activity but also for various types of activities that can comprehensively function to materialize the concept of comfortable furniture in the living space.

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The Selection of CRM Systems in Financial Institution Using the Analytic Hierarchy Process (AHP를 이용한 금융기관의 CRM 시스템 선정)

  • Hong, Tae-Ho;Kim, Eun-Mi;Suh, Bo-Mil
    • The Journal of Information Systems
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    • v.17 no.2
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    • pp.137-154
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    • 2008
  • Customer Relationship Management (CRM) is indispensable for companies in recent business environment, in which the customers are recognized as more valuable asset to increase the earning power of enterprise. For gaining competitive advantage, most companies want to maintain existing customer relationships and generate more profits with customers through long-term relationships. In this study, we developed the models which are designed to select CRM systems in financial institution, which is one of competitive sectors and undergoes rapid changes due to M&A(Merger and acquisition), innovation and reengineering in Korea. The selection model of CRM systems for financial institution was developed utilizing the Analytic Hierarchy Process (AHP) and the expert's knowledge were built up of three groups; researcher group, developer group, and user group. We found that there are significant deferences for the weights of criteria in our selection model according to the kind of experts. This study provides helpful guidance on how to assign appropriate weights to each criteria in selection models when financial institution introduce the CRM systems.

A study on the trend change of Housing Cultural Center for cultural marketing (문화마케팅을 위한 주택문화관의 트렌드 변화에 관한 연구)

  • Yang, Young-Keun
    • Journal of The Korean Digital Architecture Interior Association
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    • v.9 no.1
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    • pp.11-18
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    • 2009
  • Recently major construction companies are building Housing Cultural Center instead of existing model house or housing gallery for accomplishing new marketing strategy. This Housing Cultural Center are different with existing model house or housing gallery on scale, spacial composition and operating program. And Background of differentiation is caused by change of housing market's environment, consumer's awareness level, service and marketing strategy. Because existing model house or housing gallery can not supply various consumer's needs and change of awareness level. Therefore, recent Housing Cultural Center is focused on cultural marketing for rapidly adjusting to new customer's need, including new customer acquisition and old customer retention. In accordance with this situation, it is very important to analyze out type and trend of Housing Cultural Center as facility for enlargement of cultural service and companies's social role for consumer. Therefore, the purpose of this study is an analysis about the trend of Housing Cultural Center as cultural space and a presentation of concept, function and direction when other construction companies build Housing Cultural Center hereafter.

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A Study of a Keyword Extraction System Design with a differentiated Service for Customer (고객 서비스 차별화를 위한 키워드 추출 시스템 설계에 관한 연구)

  • Lee, Hyun-Chang;Choi, Hyun-Seok;Shin, Sung-Yoon;Lee, Yang-Won
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2010.10a
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    • pp.638-640
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    • 2010
  • The business of companies has become more fierce due to the age of limitless competition. In addition, to improve the service satisfaction of their customers, they have continued their efforts. The researches about making their efforts get profits have done. As a result, CRM(customer relationship management) which is appropriate to analysis, evaluate and draw one of solutions to satisfy customers is received attention. Therefore, in this material we consider a architecture for keyword extraction system which is a kind of necessary technology for e-business model to provide a differentiated service. And then we could get the know-how of customer acquisition and maintenance.

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Improvement of ITSM IT Service Efficiency in Military Electronic Service

  • Woo, Hanchul;Jeong, Suk-Jae;Huh, Jun-Ho
    • Journal of Information Processing Systems
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    • v.16 no.2
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    • pp.246-260
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    • 2020
  • IT Service Management (ITSM) achieves consolidated management for the IT services supporting the acquisition system, and no outside connections can be established with such ITSM. Issues pertaining to the D2B can be addressed to System Q&A or a Call Center for problem-solving. In other words, internal staff can take the necessary measures for problems by directly connecting with ITSM. Currently, diverse innovative technologies are being used in electronics and ubiquitous computing environments. This allows us to create a better world by providing the backbone for remarkable development in our human society in the fields of electronics, devices, computer science, and engineering. Following the expansion of IT services in the military acquisition sector such as Defense Electronic Procurement, military export/import support system, etc., customers' dependence on IT for conducting business with the military or related companies is increasing, including the military's dependence on the same technology for services to the public. Nonetheless, issues pertaining to the simplified/integrated management of complex IT service management systems, including slow system recovery, lack of integrated customer service window, and insufficient information sharing, have become the priority problems that IT managers are required to solve. Therefore, this study conducted research on the integrated management of IT services provided by Korea's national defense acquisition system, which was developed based on the existing system IT Infrastructure Library (ITIL) v2, and investigated the level of satisfaction with services with focus on ensuring that it can be used for understanding the necessity of the system and its advancement in the future.

Brand Equity and Purchase Intention: The Fashion Market in China (상표자산이 구매의도에 미치는 영향: 중국패션시장에서)

  • Lee, Dong-Hae;Choi, Young-Ro
    • Journal of Distribution Science
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    • v.13 no.7
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    • pp.85-90
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    • 2015
  • Purpose - Global trends play a part to change the structure of the fashion industry. In particular, companies attempting to conduct innovative marketing centering on such products as SPA brands are growing into global companies. SPA stands for "Specialty Store Retailer of Private Label Apparel", meaning its activities are fully integrated from manufacturing through sales, including material procurement design, product, distribution, inventory management, and final sales. For this reason, more understanding of individual corporate profitability is very sensitive to consumer's attitudinal changes. The effects that corporate marketing activities on customer lifetime value through brand attitude were analyzed based on a structural equation model. Rust suggested value equity, brand equity, and relationship equity as customer equity driver. The study examines Chinese consumer because China is the fastest growing fashion market in the world. Research design, data, and methodology - The survey targeted Chinese college student age 20s. Only respondents who had purchased SPA brands in the past year were included for this research. A total of 303, except for 47 missing data of 350 distributed questionnaires were included in this research. The questionnaire is consists of six part to measure value, brand, relationship equity, attitude toward brand, purchase intention and demographic characteristics. This research conducted exploratory factor analysis and reliability test. To verify research hypotheses, structural equation model test was conducted. As for customer equity, diversified models in consideration of the scope of acquisition data, a method of collection of data, influencing factor, and predictability were suggested based on a net present value model. However, the history of customer equity study is relatively short, and sufficient empirical analyses have not been conducted, so more integrated analysis is required. In this study, the concept of driver suggested by Rust was applied to figure out the effects that consumer's attitude has on customer equity. The customer equity driver suggested by them consists of brand equity, value equity, and relationship equity. Results - This study reveals that value equity and brand equity have a positive influence on relationship equity. And, relationship equity has a positive influence on purchase intention through brand attitude. However, value equity and brand equity do not influence on brand attitude. Conclusion - The results of this research generated following implications. First, SPA brands need to take advantage of their value equity such as perceived low price and up-to-date fashion style to attract Chinese young consumer. Second, strong brand equity promises dominants position in the competitive market. As Chinese fashion market grows rapidly, SPA brands can consider branding strategy such as flagship store and celebrity marketing enhancing brand image. Third, the core concept of customer equity strategy is to maintain a relationship with their expecting and existing customers. The relationship equity is built by brand equity and value equity. When SPA brands serves product and service meet with individual customers, customers have intimacy to the brands.