• Title/Summary/Keyword: Counseling Satisfaction

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The evaluation of consumer counseling tasks: comparison with Japan (소비자상담사의 업무수행평가: 일본과의 비교를 중심으로)

  • Huh Kyung Ok
    • Journal of Family Resource Management and Policy Review
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    • v.8 no.2
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    • pp.15-26
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    • 2004
  • This research evaluated counseling tasks performed by consumer counselors between Korea and Japan. Results of this research could be summarized as follows. First, not only female but also male counselors occupied counseling tasks in Korea, in Japan, all counselors were female, most of whom were married and older than in Korea. The average number of counselors in Korea was large than those in Japan, but income of counselors was higher in Japan. Average numbers of counseling were large, the level of perception on the significance of counseling tasks was lower in Korea, but degree of job satisfaction was higher in Korea than their Japanese counterparts. Second, evaluation scores of Korean counselors were higher than those in their Japanese counterparts in the light of objectiveness and fairness of counseling. On the other hand, the degree of job satisfaction among counselors and their perceptions on the significance of counseling tasks affected the evaluation scores. In contrast, both degree of job satisfaction and hours of job-training education generated those impacts. finally, Korean counselors highly evaluated their agencies' counseling tasks than their Japanese counterparts. In sum, this study showed that the overall performance of consumer counseling tasks was more positive in Korea than in Japan.

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A study of satisfaction with nutrition counseling service for consumers (영양상담서비스에 대한 소비자의 만족도 조사 연구)

  • Ryu, Eun-Sun;Lee, Song-Mi;Heo, Gye-Yeong
    • Journal of the Korean Dietetic Association
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    • v.2 no.1
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    • pp.62-68
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    • 1996
  • The purposes of this study were to analyze the performance in nutrition counseling service and to develop a desirable methodology for the nutrition counseling. Data were collected through a survey on satisfaction of 221 patients( 111 males and 110 females) in the nutrition counseling service conducted in seven general hospitals of over 450 beds in Seoul. The results are as follows Most(93.9%) of the respondents agreed on the necessity of nutrition counseling and 96.8% of them recognized the importance of the role of a therapeutic diet. The mean satisfaction ratings were 4.34/5.00 in the dietitian's customization, 4.19/5.00 in the overall nutrition counseling service, 3.90/5.00 in the detailed presentation of the menu, and 3.66/5.00 in the explanations of recipes for the food. Total mean satisfaction ratings were 38.57/55.00 for liver disease patients, 40.29/55.00 for hypertensives, 42.54/55.00 for renal disease patients, 43.28/55.00 for gastrointestinal disease patients, and 44.09/55.00 for diabetics.

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Satisfaction and Needs of Female Students in Engineering with Counseling Men Professors (공대 여학생의 남자교수 상담에 대한 만족도와 요구도)

  • Lim, Choon-Hee;Kim, Dong-Ik
    • Journal of Engineering Education Research
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    • v.14 no.6
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    • pp.3-15
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    • 2011
  • The purpose of this study was to examine the satisfaction and needs of female students in Engineering with counseling male professor. Subjects of this study were 92 female students in Engineering from a university in K city. Results of survey showed that women students in Engineering were most satisfied with the usefulness of counseling and next with male professor's attitude as counselor. Counseling needs of female students in Engineering was highest on receiving concrete information on finding a job from counseling and next to it on understanding women students. Results of focus group interview and suggestions for the study in the future were presented respectively.

Smoking Temptation, Self-efficacy, and Satisfaction with Counseling among Users of Smoking Cessation Counseling Services Provided by a Public Health Center (일 지역 보건소 금연클리닉 이용자의 흡연유혹, 자기 효능감 및 금연상담 만족도)

  • Ham, Ok-Kyung;Yoo, Jae-Bok
    • Journal of Korean Public Health Nursing
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    • v.22 no.2
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    • pp.246-254
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    • 2008
  • Purpose: In order to assess the effects of smoking cessation counseling provided by a public health center in terms of smoking temptation, smoking cessation self-efficacy, and satisfaction with smoking cessation counseling, and also to provide baseline data for the improvement of smoking cessation counseling programs. Methods: A total of 52 current and former smokers who utilized smoking cessation counseling provided by the health center at least once participated in this study. Using a self-report survey method, data were collected in November 2005. Results: The mean age and duration of smoking of the participants were 49 and 28 years, respectively. Seventy-one percent had experienced smoking cessation trials prior to using the counseling services, and most of the participants had utilized smoking cessation counseling less than 5 times. Mean scores of temptation, self-efficacy, and satisfaction with counseling were $3.39{\pm}0.75,\;3.80{\pm}0.66$, and $4.38{\pm}0.55$ (range,1-5), respectively. The participants were largely vulnerable to smoking temptations under conditions of anxiety or stress. The duration of counseling was associated negatively with smoking temptation, but was associated positively with self-efficacy. Conclusion: To help adopt and maintain smoking cessation, smoking cessation counseling should emphasize methods for coping with smoking temptations and to increase smoking cessation self-efficacy in various tempting situations.

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Job Satisfaction and Perception of Importance-Performance among Nutrition Counseling by Nutrition Teachers in Kyungbuk Area (경북 지역 학교 영양 교사의 영양 상담 시행에 따른 직무만족도와 중요도-수행도 조사)

  • Lee, Kyung-Hae;Choi, Bong-Soon;Lee, In-Sook
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.6
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    • pp.1018-1028
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    • 2010
  • The purpose of this study was to assess the practical nutrition counseling system by investigating job perception and satisfaction among school nutrition teachers in Kyungbuk area. One hundred and fifty school nutrition teachers were surveyed and 128 answered(85.3%). Data were analyzed by frequency(%), $x^2$-test, and pearson's correlation analyses. Nutrition teachers in elementary schools conducted nutrition counseling more than those in middle schools. In descending order, the reasons for not conducting nutrition education were lack of time, inadequate system for the nutrition counseling, lack of curriculum and lack of facilities. Respondents thought that reduced workload was important to conduct nutrition counseling. However, nutrition counseling should be actively utilized as teachers showed high satisfaction. Therefore, systematic support from related departments combined with effective nutrition counselling methods for nutrition teachers should be continuously provided.

An analysis of the impact of Korean medicine health counseling on health perception change and satisfaction (한의건강상담이 건강인식 변화에 미치는 영향 및 만족도 분석)

  • Lee, Eunyoung;Jang, Eunsu;Kim, Sujung;Baek, Younghwa;Lee, Siwoo;Mun, Sujeong
    • Journal of Society of Preventive Korean Medicine
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    • v.21 no.1
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    • pp.19-30
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    • 2017
  • Objectives : The purpose of this study was to examine the changes of health perception, satisfaction survey and lifestyle in Korean medicine counseling for Daejeon University faculty members. Methods : In this study, the demographic questionnaire, lifestyle habit questionnaire, Mibyeong questionnaire, quality of life questionnaire(SF-12, EQ5D), pattern-based questionnaire, constitutional questionnaire(KS-15) and instrumental examination were performed on the first and second visit. We carried out 1:1 consultation at every visit. Results : A total of 189 participants participated in this study. 66% of respondents answered that they felt the change in health perception and more than 93% of the respondents felt satisfaction due to the Korean medicine health counseling. In the demographic characteristics, it was found that women were more satisfied with the Korean medicine health counseling than men(p <.05), the higher the education level(p <.05) and the higher the age(p <.05), managed their health continuously after receiving Korean medicine health counseling.(p <.05) In addition, in the change of lifestyle habit, the group who smoked and drank in the past answered that the consciousness to manage and improve health was higher than other group after Korean medicine health counseling.(p <.05) Conclusions : Korean medicine health counseling had a positive effect on overall health perception change and satisfaction was high. Since the Korean medicine health counseling has different effects on lifestyle and health perception change and the satisfaction of Korean medicine health counseling is different according to demographic characteristics and existing lifestyle habits. In the future, it will be expected that the effect of Korean medicine health counseling program on health care and disease prevention will be further enhanced if the Korean medicine health counseling program reflecting such characteristics is implemented.

A Study of the Effect of Corrective Counseling Programs for Domestic Violence Offenders and Its Content Analysis (가정폭력 가해자 교정상담 프로그램 효과와 내용 분석에 관한 연구)

  • Byun, Sang-Hae
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.3
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    • pp.131-146
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    • 2011
  • This dissertation analyzed the satisfaction of corrective counseling programs for Korean domestic violence offenders. I conducted a survey of Korean domestic violence offenders scattered throughout the country. The survey period was between Mar Feb. 20, 2006 and Apr. 29, 2006. The specific objects of the survey are the 250 domestic violence offenders who got counseling in the Goyang branch office of the Justice Ministry-affiliated Uijeongbu Probation & Parole Center, Ansan Citizen Welfare Society's domestic violence counseling center, Korea Domestic Violence Counseling Center Association, Korea Women's Hot Line, Korea Family Law Counseling Center and its branch offices throughout the country, and the counseling centers commissioned by the court for domestic violence offenders. The study was based on a poll on 182 of the 250 offenders. The research result includes: First, the satisfaction of corrective counseling programs for offenders varies depending upon the age, educational background, location, job, income, and childhood abuse of offenders. In particular, the less experience of childhood abuse leads to greater effect of education. Second, of the types of corrective counseling programs for offenders, the satisfaction for those in couple counseling is the greatest. This is because couple counseling is more influential than individual in the professional education that helps to share and understand couple problems.

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Survey on the Satisfaction of the Medication Counseling for Outpatient Prescription (원외처방환자에 대한 복약지도 현황 및 만족도 조사)

  • Kim, Hyun-Ji;Kang, Jin-Sook;Park, Jung-Yun;La, Hyen-Oh
    • Korean Journal of Clinical Pharmacy
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    • v.16 no.2
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    • pp.92-95
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    • 2006
  • Medication counseling improves patients' compliance, which enhances the effectiveness of treatment and reduces the medical cost consequently. Since separation of dispensary from medical practice took place, most patients have had to go to pharmacy after receiving prescription from hospital. The importance of medication counseling in pharmacy thus has been emphasized. To study the present conditions of medication counseling from the pharmacists and the patients satisfaction with them, we conducted a survey with questionnaires. The subjects were 146 outpatients and 55 pharmacies located in Yeongdeungpo-gu. The research showed that 69.9% of the outpatients had received medication counseling and only 35.5% of them were satisfied with it. The main reason for their unsatisfaction was insufficiency of explanation. A number of patients(75.3%) were thinking that medication counseling from the pharmacists is necessary for appropriate administration and optimal efficacy of the medicine. Among 55 pharmacies involved in the research, 17 of them(30.9%) answered that they have been giving patients medication counseling, which were mostly verbally done. Only 8 of them(l4.5%) were providing medication information sheets for some specific drugs. The pharmacists referred to a few problems disturbing optimal medication counseling like these: 1) Lack of time, 2) insufficient information, 3) inappropriate counseling skills. To improve these problems, they hope to get more information about prescription and specific medicines from pharmacy in hospital. If hospital decides to hold the lectures on medication counseling, about 80% of the pharmacists tend to take part in them.

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Effects of Telephone Counseling on Burnout, Depression, Life Satisfaction, and Perceived Health in Caregivers of Older Adults with Dementia (전화상담이 치매노인 간호제공자의 소진경험, 우울, 삶의 질, 지각된 건강상태에 미치는 영향)

  • Lee, Hae-Jung;Kim, Ki-Ryeon;Seo, Ji-Min
    • Korean Journal of Adult Nursing
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    • v.15 no.3
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    • pp.452-462
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    • 2003
  • Purpose: The purpose of this study is to identify the effects of telephonic counseling on burnout, depression, life satisfaction, and perceived physical health among family caregivers of older adults with dementia. Method: Subjects were randomly assigned into telephonic counseling group (n=21) and the comparison group (n=32). A weekly telephone counseling was conducted by research assistants for 12 weeks. T-test were used to answer the research questions. Result: 1) There were no significant differences between the two groups on the level of burnout, depression, life satisfaction, and perceived physical health after telephone counseling. 2) Spouse caregivers under the telephone counseling tended to report higher perceived physical health than comparison group at the post-test (t=-1.88, p=.08). Spouse caregivers under the telephone counseling tended to report higher emotional exhaustion and lower feeling of self achievement. 3) Daughter-in-law caregivers under telephone counseling showed increased feeling of self achievement, improved physical health condition, and decreased depression. Conclusion: This study showed potential effects of the problem-solving telephone counseling to improve perceived physical health and to reduce the level of burnout and depression. The findings suggest the necessity of screening most vulnerable subgroups of caregivers to increase the effectiveness of nursing intervention such as telephone counseling.

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Analysis of Satisfaction Level and Comprehension Level between Patient and Pharmacist Group on Patient Counseling Standards (표준 복약정보 모델에 대한 일반인과 약사의 만족도와 이해도 분석)

  • Jeon, Se Gye;Yang, Seung Won;Choi, Hye Jung;Lee, Jangik I.;Chang, Min Jung
    • Korean Journal of Clinical Pharmacy
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    • v.25 no.4
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    • pp.231-237
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    • 2015
  • Backgrounds: Patient counseling has been forced since June. 19, 2014. Prior to this, there was no study to try to standardize medication counseling to improve quality. Purpose: This study was to investigate satisfaction level and comprehension level between the pharmacist group and the patient group about standardized medication counseling sheet. Methods: Questionnaires to assess standardized patient counseling sheet were posted at online survey software (Qualtrics) to pharmacists who worked at community pharmacy and patients who had visited community pharmacy before. Results: Three hundred thirty five patients and three hundred nineteen pharmacists were responded to the questionnaire (Response rate: 72.9%). More than half of each group were satisfied with standardized medication counseling sheets 'for the general public', 'for the pregnant women and nursing mothers', 'for the chronic patient', and 'for the aged' and patient group were more satisfied than pharmacist group. Similarly, more than half of each group comprehended with the medication counseling sheets 'for the general public', 'for the pregnant women and nursing mothers', 'for the chronic patient', and 'for the aged'. Patient group tended to expect longer patient counseling time per one drug than pharmacist group. Also, the majority of both groups wanted to provide standardized medication counseling sheets constantly and extend for all drugs. Conclusion: Both groups were satisfied and comprehended standardized medication counseling sheets, and agreed to expand standardized medication counseling sheets to all drugs. So, it is necessary to build the standardized medication counseling of all drugs.