Journal of the Korean Dietetic Association (대한영양사협회학술지)

The Korean Dietetic Association (대한영양사협회)
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A study of satisfaction with nutrition counseling service for consumers

영양상담서비스에 대한 소비자의 만족도 조사 연구

  • Ryu, Eun-Sun (Dept. of Food & Nutrition, Kosin University) ;
  • Lee, Song-Mi (Dietetic Department, Yougdong Severance Hospital, College of Medicine, Yonsei University) ;
  • Heo, Gye-Yeong (Dietetic Department, Yougdong Severance Hospital, College of Medicine, Yonsei University)
  • 류은순 (고신대학교 자연과학부 식품영양학과) ;
  • 이송미 (영동세브란스병원 영양과) ;
  • 허계영 (영동세브란스병원 영양과)
  • Published : 1996.02.05
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Abstract

The purposes of this study were to analyze the performance in nutrition counseling service and to develop a desirable methodology for the nutrition counseling. Data were collected through a survey on satisfaction of 221 patients( 111 males and 110 females) in the nutrition counseling service conducted in seven general hospitals of over 450 beds in Seoul. The results are as follows Most(93.9%) of the respondents agreed on the necessity of nutrition counseling and 96.8% of them recognized the importance of the role of a therapeutic diet. The mean satisfaction ratings were 4.34/5.00 in the dietitian's customization, 4.19/5.00 in the overall nutrition counseling service, 3.90/5.00 in the detailed presentation of the menu, and 3.66/5.00 in the explanations of recipes for the food. Total mean satisfaction ratings were 38.57/55.00 for liver disease patients, 40.29/55.00 for hypertensives, 42.54/55.00 for renal disease patients, 43.28/55.00 for gastrointestinal disease patients, and 44.09/55.00 for diabetics.

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