Evaluation of Airline Service Education Using the CIPP Model -focus on factors which influenced satisfaction and recommendation of the training program- (CIPP모형을 활용한 항공서비스교육 평가 -만족도 및 재추천에 미치는 요인을 중심으로-)
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- The Journal of the Korea Contents Association
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- v.12 no.10
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- pp.510-523
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- 2012