• 제목/요약/키워드: Consumer Factors

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Applying Consumer Value Theory to Determine Consumer Behavior in Terms of Online and Offline Shopping During COVID-19 Pandemic

  • Woohyoung KIM;Hosung CHANG
    • 유통과학연구
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    • 제22권5호
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    • pp.67-79
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    • 2024
  • Purpose: The purpose of this study is to shopping medium determinants and consumer behavior differences based on the value of consumption. Methodology: The subjects of the survey were adult men and women in their 20s or older living in Korea, and 283 valid responses were obtained. A Logit model was used to identify consumption value factors and shopping medium choices. A t-test was conducted to analyze the differences between consumer behavior based on preferred shopping medium (on/offline). Results: The inclusion of community-oriented factors such as eco-friendliness and social contributions lead to higher likelihood of choosing offline shopping. In addition, consumers who value self-expression and who are price sensitive are more likely to choose online stores. Conclusions: It was found that community-oriented factors lead shoppers to choose offline shopping, and the need for self-expression lead shoppers to choose online stores.

브랜드자산과 소비자행동의 관계 (The Relation of Brand Equity and Consumer Behavior.)

  • 김세환
    • 산업융합연구
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    • 제8권1호
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    • pp.1-18
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    • 2010
  • The purpose of this study is to examine the impacts of sports marketing mix factors on brand equities and consumer behaviors. The findings of this study are as follows: first, there are differences in sports marketing mix factors, depending on individual characteristics. Differences are found in gender and living standard with regard to individual characteristics and prices. second, there are differences in brand equities, according to individual characters. third, sports marketing mix factors impact brand equities. fourth, the sports marketing mix factors impact perceive quality, brand recognition, location related to brand image and products. fifth, sports marketing mix factors impact brand equities and consumer behaviors. In regards with brand equities and repeat purchases, sports marketing mix factors impact promotion, products, perceived quality and image. In satisfaction, the sports marketing mix factors impact location, price promotion and product recognition. In the intention of transmission by word of mouth, the factors impact price, products, perceive quality and image.

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중국 노인 소비자의 소비자역량에 관한 실증연구 (An Empirical Study of Consumer Empowerment for Chinese Elderly Consumers)

  • 조홍지;정민지;정재은
    • Human Ecology Research
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    • 제56권6호
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    • pp.507-525
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    • 2018
  • This study examines the consumer empowerment index for Chinese elderly consumers, the impact of socio-demographic variables, exposure to mass media, and communication about consumption on consumer empowerment. The consumer empowerment index is composed of three factors: consumer knowledge, consumer attitude, and consumer skill. Data were collected from 301 Chinese elderly consumers aged 60 to 80 years old via a professional online survey firm. The findings of the analysis were described using frequency, t-test, ANOVA, and multiple regression analysis. The results are as follows. First, the average of consumer knowledge was 35.69 points out of 100, consumer skill was 65.71 points, and consumer attitude was 68.87 points. Second, socio-demographic variables indicated that education level, previous occupation, type of residence and communication about consumption impact consumer empowerment. Elderly consumers with higher education had higher consumer attitudes and better overall consumer empowerment than those with lower education. Consumers who were self-employed workers had higher consumer skills than those of technical or service workers. Elderly consumers who live alone had higher consumer skills than those who live in a nursing home. Third, according to communication about consumption, family communication is positively associated with consumer attitudes, skills and overall empowerment, while friend communication is positively associated with consumer attitudes and overall empowerment. The findings of this study are useful in developing guidelines that help the government make consumer education systems for the elderly who want to improve consumer empowerment levels evenly among these factors.

인터넷 쇼핑몰에 대한 신뢰도 형성요인에 관한 실증연구 (A Study of Factors Influencing on Consumer Trust in Internet Shopping Mall)

  • 한대문;김영렬
    • 한국산업정보학회논문지
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    • 제8권2호
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    • pp.54-61
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    • 2003
  • 본 연구는 인터넷 쇼핑몰에 대한 신뢰도의 형성요인에 관한 선행연구들의 이론적 고찰을 통해 밝혀진 신뢰도 형성요인들을 거래안전성, 확인가능성, 기업이미지, 검색기능성 그리고 개인적 특성으로 분류하였다. 온라인/오프라인 설문조사를 통해 인터넷 쇼핑몰의 현재고객과 잠재고객들에게 요인들을 제시하고, 직접 요인순위를 선택하게 하여 인터넷 쇼핑몰의 신뢰도 형성에 큰 영향을 미치는 요인들을 식별해냄으로써 인터넷 벤더가 쇼핑몰을 운영하는데 있어서 고객과의 신뢰형성 및 고객관계관리(CRM)를 위해서 최우선적으로 고려해야할 방향을 제시하였다.

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FPS 온라인 게임 이용 동기가 몰입, 만족 및 충성도에 미치는 영향 (Impact of Player Motivations in FPS Online Game on Flow, Satisfaction and Loyalty)

  • 이준영;이제성
    • 한국게임학회 논문지
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    • 제17권5호
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    • pp.81-88
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    • 2017
  • 본 연구는 온라인 FPS(1인칭 슈팅) 게임 소비자의 이용 동기가 몰입과 소비자만족 및 충성도에 어떠한 영향을 미치는지 분석하였다. 연구결과, 게임 이용 동기는 조작, 관계, 자랑, 스트레스해소, 흥미의 다섯 가지 요인으로 분류되었다. 몰입에는 이용 동기 중 흥미, 조작, 관계, 스트레스해소 순으로 정적 영향을 미치고 있었다. 소비자만족에는 관계, 흥미, 조작 순으로 정적 영향력을 미치고 있다. 소비자만족도에는 이용 동기에서 관계, 조작, 흥미 순으로 정적 영향력을 나타냈다. 몰입은 소비자만족과 충성도에 모두 강한 정적 영향을 미치고 있었다.

소비자 특성이 무선인터넷 이용에 미치는 영향에 관한 연구 (The Effect of Consumer Factors on the Use of Mobile Internet)

  • 박윤서
    • 경영과학
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    • 제20권2호
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    • pp.61-80
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    • 2003
  • At the end of 2002, about 91% of mobile telecommunications service subscribers have mobile phones with the mobile internet access function. However, despite the rapid spread of mobile internet phones, the number of real mobile internet users is very small. In this situation, this paper focuses on the effect of consumer demographics such as sex, age, job, etc. and consumer life-style on the use of mobile internet. This study tries to find the answers about the following questions ; 1) Which consumer demographic variables affect the use of mobile internet\ulcorner 2) How can we categorize the consumers with the mobile internet phones\ulcorner 3) What are the characteristics of categorized groups and is there any difference in using the mobile internet\ulcorner For this purpose, an off-line survey was conducted over 1,500 consumers with the mobile internet phones. This study concludes as follows ; The important demographic factors of the use of mobile internet are age, job, marriage, academic career and personal spending money. Totally viewed in the consumer demographics, the typical type of mobile internet users can be described as the young student. On the other hand, sex and family income variables do not significantly affect the use of mobile internet. And the mobile internet users can be categorized by the life-style into four distinct groups, which are named as the innovation oriented group, the practicality oriented group, the conservation oriented group, the ostentation oriented group. These findings show that the consumer life-style have various effects on the use of mobile internet.

온라인 소비자의 패션제품 구매 만족도의 영향변인 연구 -인터넷 패션제품 이용경험과 구매의도를 중심으로- (A Study on the Determinative Factors for On-line Consumer Satisfaction in Fashion Products - Focused on the Purchasing Experience and Future Purchasing Intention of Internet Fashion Products-)

  • 이승민;구양숙
    • 대한가정학회지
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    • 제42권7호
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    • pp.103-118
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    • 2004
  • The purpose of this study was to investigate the discriminative factors of on-line consumer satisfaction. Data were obtained from an online questionnaire survey with 1089 online shoppers who had the experience of either purchasing or visiting a fashion on-line shopping mall from the panel of an online survey agency(www.inr.co.kr) and 1049 responses were analyzed. For analysis of data, descriptive analysis, Cronbach's ${\alpha}$, $\chi$$^2$-test, one-wav ANOVA, Ducan test and stepwise regression analysis were applied. The results of this study were as follows: Firstly as a result of differences of purchasing experience and future purchasing intention via internet, 4 consumer groups were generated: internet patronizing group, trial and unsatisfied experience group, future purchasing intention group, and internet carelessness group. Secondly each group differences was found in demographic variables such as age, marital status, income and employment status. Croup differences were also found in personal, product, and store variables except tangibility. According to consumer groups, different factors were directly impact on consumer satisfaction.

초등학교 교상의 소비자 교육에 관한 필요도-요구도와 관련변수 (Consumer Educational Needs of Elementary School Teachers and Related Variables)

  • 장안나;이연숙
    • 한국가정과교육학회지
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    • 제12권2호
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    • pp.15-28
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    • 2000
  • The purpose of this study were to identify consumer educational needs of elementary school teachers and to analyze the factors affecting it. The data for the analysis were collected by structured questionaires and consisted of 253 elementary school teachers living in Taegu city. The descriptive statistics, t-test and one way ANOVA with Scheffee test were used to analyse the data. The following is summary of major findings. 1. Teachers though that the topics related to environment protection and consumption value were the most important in the consumer education of elementary school among the five topics. These topics were also very emphasized in the current elementary school curriculum. The topics related to consumer citizenship and buying were ranked as the highest scores of the educational needs of teachers. Therefore these topics should be emphasized in the future consumer education curriculum of elementary school. 2. The age, sex and period of educational career of teacher. teacher’s perception of student’s and teacher’s interests about consumer education and teacher’s wants of on-the job traing were found to be the factors affecting consumer educational needs of elementary teachers.

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쇼핑유형이 소비자의 점포 디자인 지각에 미치는 영향

  • 한동철;성희승
    • 한국유통학회지:유통연구
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    • 제2권1호
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    • pp.35-57
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    • 1997
  • In retailing, it seems very important to examine how consumers perceive in store design factors such as instore space for walking, product arrangement styles, instore display types, window sizes, and possibly others. Furthermore, consumers perceptions of various designs would be differentiated by consumers shopping patterns such as actual shopping versus window shopping. This article empirically investigates how various desings create different consumer reactions measured by consumer mood and store image depending on the types of consumer shopping. It was found that design factors such as open, focused, and big would create better consumer mood and consumer perceptions of store image than closed, unfocused, and small. Another finding was that consumer perceptions would interact with consumer shopping patterns. Based on the research findings, some implications are discussed in the article.

부산지역 대형 커피전문점 선택속성에 따른 소비자만족도와 추천의도 및 재방문의도에 관한 연구 (A Study on Consumer Satisfaction, Recommendation Intention, and Revisit Intention According to the Selection Attributes of Large Specialized Coffee Shops in Busan)

  • 김경희
    • 한국식생활문화학회지
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    • 제29권6호
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    • pp.549-556
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    • 2014
  • This study aimed to determine consumer satisfaction according to selection attributes of specialized coffee shops and also understand the effects of consumer satisfaction on recommendation intention and revisit intention. Through positive analysis, the study produced the following results. In the factor analysis of selection attributes of specialized coffee shops, there were six factors: 'quality', 'brand image', 'economic feasibility', 'menu diversity', 'the atmosphere and convenience of the shop', and 'service'. Among these factors, 'brand image', 'economic feasibility', and 'menu diversity' were found to exert a significant influence on consumer satisfaction. Second, consumer satisfaction had a significant influence on recommendation intention and revisit intention. Third, consumer intention to revisit specialized coffee shops showed a significant influence on recommendation intention.