• 한국보육지원학회지
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• 제8권1호
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• pp.109-124
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• 2012

본 연구는 보육교사들이 교직원들과의 갈등상황에서 어떤 갈등관리전략을 사용하는지를 알아보기 위해 시작되었다. 이를 위해 연구자는 C직장어린이집 0세반에서 참여관찰 하여 교사들의 대화에서 드러난 갈등의 원인별로 보육교사들이 사용한 갈등관리전략을 분석하였다. 첫째, 보육교사들은 적합한 간식제공 방법을 건의했으나 조리사들이 개선해주지 않는 상황과 교사용 간식이 정당하게 제공되지 않는다고 느끼는 상황에서 지배적인 갈등관리전략을 사용하였다. 둘째, 보육교사들은 보육시간 중에 환경미화원이 도움을 요청한 상황과 주임교사에게 갑작스런 업무를 부여받을 수도 있음을 알게 된 상황에서 회피적인 갈등관리전략을 사용하였다. 셋째, 보육교사들은 대체교사를 구하지 못해 휴가를 가기 어려워진 상황에서 통합적인 갈등관리전략을 사용하였다. 넷째, 보육교사들은 휴가기간 동안 교사근무배치를 원장이 제안한 상황에서 배려적인 갈등 관리전략을 사용하였다. 다섯째, 보육교사들은 공동으로 관리하는 유희실을 특정 교사들만 청소하게 되어 불합리하다고 느끼는 상황에서 타협적인 갈등관리전략을 사용하였다.

• 가족자원경영과 정책
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• 제21권2호
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• pp.73-93
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• 2017

The purpose of this study was to investigate the influences of work-family conciliation strategies on work-family conflict and enrichment in dual-earner couples who live in Daegu with children. The subjects of this study were 176 dual-earner couples, who have under 16 youngest children and work over 15 hours each week. The research tool was questionnaires. For data analysis, factor analysis, Cronbach ${\alpha}$, paired t-test and multiple regression were performed. The main results of this study were as following. First, there were significant differences in management and planning skill strategy, work-family conflict and enrichment according to gender. Second, positive attitudes strategy toward multiple responsibilities, wives use, had an influence on work${\rightarrow}$family conflict in wives. Also, partner coping, management and planning skill, and positive attitudes strategy, wives use, and management and planning skill strategy, husbands use, had an influence on family${\rightarrow}$work conflict in wives. And management and planning skill and professional adjustment strategy, husbands use, had an influence on family${\rightarrow}$work conflict in husbands. work-family conciliation strategies had no influence on work${\rightarrow}$family conflict. Third, positive attitudes strategy toward multiple responsibilities, wives use, had an influence on work${\rightarrow}$family enrichment in wives. Also, partner coping strategy, wives use, and management and planning skill strategy, husbands use, had an influence on family${\rightarrow}$work enrichment in wives. And positive attitudes strategy toward multiple responsibilities, husbands use, had an influence on work${\rightarrow}$family enrichment in husbands. Also management and planning skill strategy, wives use, and partner coping, professional adjustment and management and planning skill strategy had an influence on family${\rightarrow}$work enrichment in husbands.

• 가정과삶의질연구
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• 제25권5호
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• pp.65-82
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• 2007

This study investigated the moderating effects of conflict-coping strategies between marital conflict and satisfaction according to gender and marital period. The subjects of this study were 178 couples from Cheongju who have been married less than fourteen years. For husbands and wives who have been married less than 7 years, nothing moderated the interaction between marital conflict and satisfaction. However, for husbands who have been married between 8 and 14 years, their conflict withdrawal moderated the interaction between marital conflict and satisfaction. For their wives, their conflict-expression strategy and their husbands' conflict-expression strategy moderated the interaction between marital conflict and satisfaction.

• 한국콘텐츠학회논문지
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• 제9권12호
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• pp.303-313
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• 2009

본 연구의 목적은 허베이 스피리트호 기름유출 사고 사례를 바탕으로 재난이후 재난지역의 갈등의 전개과정과 특징을 분석함으로써, 재난으로 인한 갈등의 해결 전략에 대한 정책적 대안을 제시하는 것이다. 한국사회 갈등구조의 변화분석에 대한 연구들을 살펴보면, 최근 재난으로 인한 재난지역의 갈등이 지역사회의 중요한 갈등의 원인이 되고 있음에도 불구하고 이를 갈등 내용에 포함하고 있지 못한 문제점이 있다. 최근 우리사회는 매년 재난이 발생하지 않는 해가 거의 없는 실정이다. 재난이 발생하면, 이 번 허베이 스피리트호 기름유출사고 사례에서와 같은 재난지역내의 많은 갈등이 동반된다. 따라서 본 논문에서는 허베이스피리트호 기름유출 사고 사례 갈등분석을 통하여, 이제 재난갈등도 우리사회의 여러 갈등 분석의 중요한 한 측면으로 다루어져야 함을 지적하면서 그 해결 방안을 심도 있게 제시하였다.

• 한국콘텐츠학회논문지
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• 제9권3호
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• pp.195-203
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• 2009

이 논문의 목적은 갈등과정의 심화 확대 단계를 분석하여 국가갈등관리의 문제점을 해결할 수 있는 방안을 도출하는데 있다. 연구목적 달성을 위하여 이 논문에서는 국가갈등관리의 정책대상영역으로서 갈등 발생원인, 갈등피해영역, 갈등관리기구, 갈등관리전략, 갈등관리 장애요인을 다루고 있으며, 복합갈등으로서 화물연대 파업 사례를 분석하였다. 끝으로, 이 연구는 국가갈등관리의 효율화 방안으로 국가갈등관리 전담기구의 설치, 국가갈등관리 지표개발, 갈등단계와 외부환경에 따른 갈등관리 매뉴얼 개발, 갈등관리기 구간 협조체계 구축 등을 제시하였다.

• Journal of Information Technology Applications and Management
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• 제19권3호
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• pp.1-18
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• 2012

The present study highlights the conflict management levels in Indian manufacturing and Information Technology (IT) sectors. Nearly 110 samples from different organizations of manufacturing and IT have been collected using convenient sampling technique. Standardised scale on Organisational Conflict developed by Dhar U. and Dhar S. [2003] has been used which consists of twenty items on a four point scale. The study has shown that miscommunication at organizational level has been a reason for conflict in manufacturing organizations whereas intrinsic motivation at organizational as well as individual level has been found a reason for conflict in IT sector. The study bears implications for HR managers to develop policies and conflict management strategies so as to deal with the situations constructively at a particular level of conflict.

• 가정과삶의질연구
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• 제10권1호통권19호
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• pp.75-94
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• 1992

The purpose of this study was to provide for the appropriate conflict management strategies to employed wives by investigation casual relations of conflict, resources, home management behavior and managerial satisfaction by applying a system's approach. The data were collected through the questionnaire whose respondent were 388 employed wives. The data were analyzed by various statistical methods such as Frequency, Percentage, ANOVA, F-test, T-test, Pearsons' correlation analysis, Multiple Regression analysis, Path analysys. The results of this study are as follows : 1) Input variables, throughput variables, output variables had differences significantly according to the family life cycle. The employed wives' families which are former term of the family life cycle used more appropriate conflict management strategies than latter term of FLC. That is, the employed wives' families which are former term of FLC had more abundant resources such as cohesive power of family, interaction with relatives, social support, had higher planning score, used more frequent structural management strategies. But, the managerial satisfaction had no differences. 2) For the relation of input variables and throughput variables, the more resources, the lower conflict is the higher planning, implementing score, structural management score. For the relation of throughput variables, the higher planning, implementing, structural management score is the higher managerial satisfaction score. For the relation of input variables and output variables, the more resources, the lower conflict is the higher managerial satisfaction, besides objective and material resource, subjective and psychological resource had influence. 4) among all variables affecting the managerial satisfaction, the commition of housework, cohesive power of family, wives' occupational level had indirect effect on managerial satisfaction through structural managemenet. Only the income had direct effect on managerial satisfaction.

• 한국직업건강간호학회지
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• 제8권1호
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• pp.56-67
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• 1999

This study was designed to identify the relationships of role-conflict and role-overload, coping strategies, and stress response of clerical workers. The subjects were 115 clerical workers from two company. The instruments were the role-conflict and role-overload scale developed by Lee(1989), coping scale developed by Latack(1986), and the stress response scale developed by Chang(1993). Analysis of data was done by descriptive statistics, Cronbach's $\alpha$, Pearson correlation coefficietnt, ANOVA. The results of this study were summarized as follows ; 1. The average score for the level of stress response was $83.6({\pm}9.1)$. The high risk stress group was 86.1% of the clerical workers, the latent stress group members was 13.9%, and healthy group was 0%. The overall stress level was very high. 2. Considering the coping strategies by sociodemographic factors, the use of control coping strategies showed significant differences by work-time. The use of symptom management coping strategies showed significant differences by sex, age, married status, year of career, pay, and type of work. The organizational coping strategies showed significant differences by year of education and type of work. 3. The clerical workers who had worked below 44 hours per week complained significantly lower stress response(F=4.942, p<.05). 4. Above 65% of all respondents answered that they needed all of organizational level coping strategies. 5. The role-confilct positively related to escape and organizational level coping strategies(r=.562, r=.495, p<.05). The role-overload didn't related to individual level coping strategies, but positively related to organizational level coping strategies(r=.320, p<.05). 6. The control coping strategies and the escape coping strategies positively related to symptom management, organizational level coping strategies(r=.409, r=.324, r=.316, r=.339, p<.05). 7. The relationship between role-related stress and stress response revealed positive correlation(r=.482, r=.431, p<.05), and the relationship between stress response and control, symptom management coping strategies revealed negative cor-relation(r=-.3204, r=-.3146, p<.05). In conclusion, this study revealed that relationship of role related stress, coping strategies, stress response was statistically significant. The result of this study support that coping strategies vary across situation of stress. Based on survey results, future studies should consider coping strategies in specific stress situation and concept of symptom management coping strategy. Also organizational or training interventions could be developed and initiate to help to increase the use of adaptive coping strategies in light of individual and situational differences.

• 한국프랜차이즈경영연구
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• 제8권3호
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• pp.29-37
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

• 한국유통학회지:유통연구
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• 제17권3호
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• pp.93-113
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• 2012

갈등에 대한 다양한 연구가 이루어졌음에도 불구하고, 갈등해결을 통한 관계학습의 관점에서 조직적(interorganizational)으로 접근한 연구는 매우 부족한 실정이다. 본 연구에서는 갈등해결 매커니즘을 통해, 유통경로 구성원들이 어떻게 관계학습을 구축할 수 있는지, 그리고 이것들이 경로관계의 성과에 어떠한 영향을 미치는지 살펴보고 있다. 이와 같은 목적으로 국내 유통업체의 협력업체 영업담당자 490명을 대상으로 설문조사를 실시한 결과, 갈등해결에 있어 협력행동은 관계학습의 세 가지 과정인 정보공유, 공동이해와 해석, 관계특유기억 모두를 강화한 반면, 회피행동은 정보공유만 약화시키는 것으로 나타났다. 공동이해와 해석, 관계특유기억은 유통경로의 성과인 효과성과 효율성을 강화시킨 반면, 정보공유는 성과에 영향을 미치지 않았다.