• 한국측량학회지
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• 제34권3호
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• pp.319-327
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• 2016

우리나라는 급속한 경제발전과 도시화 과정을 거치며 도시 내부에서 안전, 환경, 교통 등 다양한 분야에서 많은 문제들에 직면하고 있다. 각 지방자치단체는 이런 도시문제를 해결하기 위해 전자민원을 접수 받아 처리하고 있지만, 민원은 해를 거듭할수록 증가하고 있는 실정이다. 따라서 본 연구는 지방 중소도시인 진주시를 대상으로 2010년부터 2015년까지 총 6년간의 전자민원 데이터를 수집하여 민원사유별로 분류하고 민원 발생지점의 위치데이터를 추출한 후 지오코딩을 통해 공간상에 점 데이터로 나타내어 공간분포 패턴분석을 실시하여 토지이용과의 연관성을 분석하였다. 그 결과, 진주시의 전자민원은 시내중심지역 내에서도 택지개발이 이루어진 주거지역, 중심상업지역, 공업·주거 혼재지역에 군집되어 발생하였다. 민원사유를 토지이용별로 분석한 결과 불법주차단속 민원이 가장 많았다. 또한 민원 발생지점의 반경 50m 내에 위치한 시설물 분포에 대해 분석한 결과 중심상업지역과 공업·주거시설이 혼재된 지역에서는 단독주택이 밀집된 지역에서 많이 발생하였다. 주거지역(구도심)의 경우 일반음식점이 많은 곳에 집중되고 있음이 확인 되었다. 이와 같은 분석결과는 민원에 대해 도시공간적 차원에서 분석함으로써 민원의 근본 원인을 찾아내어 해결방안을 모색하는데 효과적으로 활용될 것으로 판단된다.

• 한국건설관리학회논문집
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• 제24권3호
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• 국제학술발표논문집
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• The 9th International Conference on Construction Engineering and Project Management
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• pp.111-118
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• 2022

Conflicts in public construction projects become more serious and complex so that they have a negative effect on performance of projecets. Conflicts in public construction projects are defined as expanding in complaints. This study analyzes the relationship structure and effect on performance between complaints and conflicts. First of all, 219 survey data collected from industry experts were used to derive complaints arising from the project and to understand the characteristics of each complaint. In the case of environmental damages, rather than environmental damage during construction, harmful substances or effects that can occur in completed facilities cause complaints from local residents, and opposition from environmental groups has a great effect on time and cost increase. As for safety damage, civil complaints related to prevention and countermeasures for safety accidents occur frequently, and additional construction affects cost increases. Through this study, it is possible to understand the serious complaints that are prone to conflict in public construction projects, their frequency, and the performance of the project.

• Safety and Health at Work
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• 제6권2호
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• pp.128-133
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• 2015

Background: To investigate the relationship between musculoskeletal disorders and comorbid health problems, including depression/anxiety disorder, insomnia/sleep disorder, fatigue, and injury by accident, and to determine whether certain physical and psychological factors reduce comorbid health problems. Methods: In total, 29,711 employees were selected from respondents of the Third Korean Working Conditions Survey and categorized into two groups: Musculoskeletal Complaints or Musculoskeletal Sickness Absence. Four self-reported health indicators (overall fatigue, depression/anxiety, insomnia/sleep disorder, and injury by accident) were selected as outcomes, based on their high prevalence in Korea. We used multiple logistic regression analysis to determine the relationship between comorbid health problems, musculoskeletal complaints, and sickness absence. Results: The prevalence of musculoskeletal complaints and musculoskeletal sickness absence due to muscular pain was 32.26% and 0.59%, respectively. Compared to the reference group, depression/anxiety disorder and overall fatigue were 5.2-6.1 times more prevalent in the Musculoskeletal Complaints Group and insomnia/sleep disorder and injury by accident were 7.6-11.0 times more prevalent in the Sickness Absence Group. When adjusted for individual and work-related physical factors, prevalence of all four comorbid health problems were slightly decreased in both groups. Conclusion: Increases in overall fatigue and depression/anxiety disorder were observed in the Musculoskeletal Complaints Group, while increases in insomnia/sleep disorder and injury by accident were observed in the Sickness Absence Group. For management of musculoskeletal complaints and sickness absence in the workplace, differences in health problems between employees with musculoskeletal complaints and those with sickness absence as well as the physical and psychological risk factors should be considered.

• 한국지리정보학회지
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• 제26권1호
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• pp.11-20
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• 2023

전통적으로 공공 서비스에 대한 만족도 요인을 측정하기 위해 설문조사나 인터뷰 연구가 주를 이뤄 왔다. 민원의 단순 빈도를 떠나 민원에 내포된 감정의 경중까지 고려되지 않아 민원인이 체감하는 민원의 시급성, 고충의 심각 정도를 판단하기 어렵다. 이에 본 연구의 목적은 헤도노미터 단어별 행복도 점수를 활용해 집단민원이 내포하는 부정적 감성수치를 산정하는 방안을 제시하였다. 국민권익위원회의 2021년 지역별 상위 민원 토픽과 연관키워드 데이터를 대상으로 헤도노미터를 적용하여 민원의 주제별 부정적 감성수치를 산출하고, 지역별로 분포를 가시화하였다. 본 연구결과로 도출된 부정적 감성수치를 이용해 민원에 내포된 감정의 경중을 고려하여 민원인이 체감하는 민원의 시급성, 고충의 심각 정도를 판단하는데 도움이 될 수 있을 것으로 기대된다.

• 국제학술발표논문집
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• The 8th International Conference on Construction Engineering and Project Management
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• pp.417-422
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• 2020

Vast quantities of environmental pollutants from construction projects are causing significant damage to nearby local communities and thus generate environmental complaints. The construction company, responsible for compensating and resolving environmental complaints, suffers economic damages due to additional expenditures and schedule delays in construction projects. Meanwhile, the construction industry can stagnate from a broader perspective. Therefore, this study aimed to propose a framework for developing an automated management system which consists of two models for environmental complaints in construction projects: (i) the prediction model: a model for predicting environmental complaints based on factors related to environmental complaints; and (ii) the prevention model: a model for providing construction companies with the optimal prevention measure to effectively prevent environmental complaints according to the results of the prediction model. In addition, the algorithm for integrating the developed models into the management system in construction projects was proposed. Eventually, the application of the management system to construction projects can ensure the profitability of construction companies and mitigate damage from environmental pollutants to the nearby local community.

• 융합보안논문지
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• 제19권1호
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• pp.127-133
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• 2019

육군의 민원 담당자들은 장교와 부사관으로 구성되어 있다. 민원을 제기하는 대부분은 민간인이기 때문에 현역이 민원처리를 하게 되면 전문성이 제한되고 민간인 입장에서 생각하기가 어렵다. 이를 극복하기 위해서는 민간 경력 전문가에게 민원업무를 전담하게 하는 방안이 제시되고 있다.

• 대한가정학회지
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• 제46권10호
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• pp.119-132
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• 2008

The aim of this study was to analyse the consumer dissatisfaction, complaint and repurchase intentions in foodservices with a particular focus on college students. For this investigation we analysed the responses of 520 college students interviewed from Daegu Gyeongbuk Province. The SPSS/WIN version 12.0 and AMOS version 6.0 were used to analyse collected data. The results were as follows : 1) Factor analysis identified 5 different consumer dissatisfaction factors: facilities, waiter/waitresses behavior, food quality, service, store operating. The level of food quality dissatisfaction was most high. Consumer complaints came in three forms: public, personally and no action. The level of personal complaint was most high. 2) AMOS analysis found that public complaints had the most influence on repurchase intentions. 3) Dissatisfaction was highest with fast food restaurants, which also received the most public complaints. 4) Dissatisfaction, complaints, and compensation strongly influenced eating-out and spending motivation of college students.

• 한국중재학회지:중재연구
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• 제30권2호
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• pp.145-164
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• 2020

With the development of the Internet, e-commerce is rapidly developing, and e-commerce through the Internet has become a major distribution channel for selling products and services to consumers and buyers. However, as Internet shopping develops, consumer dissatisfaction and conflict are increasing. In this regard, this study examined how consumer dissatisfaction caused by using an Internet shopping mall, which is currently taking the core position in commerce activities, leads to consumer complaints, and how these complaints affect the necessity and intention to use the arbitration system. As a result of the study, the following implications were obtained. First, it will be necessary to remove the root cause of consumer complaints by continuously monitoring consumer complaints, rather than staying at passive consumer complaints such as defective product exchange and damage compensation for dissatisfaction with Internet shopping malls. Second, it can be said that the function of the arbitration system is required to protect the rights and interests of consumers using the Internet shopping mall and to actively improve the problems in the event of a damage situation or a problem situation. Lastly, academia's continuous research will be needed, and governments and related organizations will need to continuously provide and promote information to users of Internet shopping malls.

• Toxicological Research
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• 제28권3호
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• pp.187-193
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• 2012

In order to evaluate the physical and psychological health effects of air pollutants from new building materials, 100 employees who worked in new buildings were given a general health questionnaire, and the prevalence of their subjective complaints was measured. The collected data were classified according to age, gender, smoking status, profession, working time, sleep time, life style, and length of employment. The results obtained were summarized as follows: The THI lie scale scores were significantly higher among the older respondents. Compared to males, females showed a significantly higher level in the depression itemas well asa tendency toward high ratios of physical and psychological complaints. The smoking group showed higher scores regarding health complaints related to most physical and psychological items. Smokers showed significantly increased respiratory organ complaints compared to nonsmokers. Those with a profession showed significantly higher level of nervousness. The group of those working 7 to 10 hours group showed higher rates of complaints in the multiple subjective symptoms and mouth/anus items than the group working less than 2 hours. Those living an irregular life showed a tendency toward higher rates of complaints for most physical and psychological subjective factors. Those who were satisfied with their environments showed significantly lower scores in the mouth/anus, impulsiveness, mental irritability, depression, and nervousness items. In summary, this study shows that the health complaint scores regarding physical and psychological symptoms tended to be higher among the unsatisfied group, the irregular life group, the group who worked long hours, the elderly, smokers, and females. These results can be used to improve the psychosomatic health status and working environments of employees working in new buildings.