• 제목/요약/키워드: Complaint Analysis

검색결과 291건 처리시간 0.035초

한방병원에 내원한 유방암 및 부인암 환자 58명에 대한 임상적 특성 분석 (Clinical Characteristics Analysis of 58 Patients with Breast and Gynecologic Cancer in Oriental Hospital)

  • 주정현;박수완;김승모;최홍식;김경순
    • 동의생리병리학회지
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    • 제28권5호
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    • pp.571-575
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    • 2014
  • This study was aimed to obtain epidemiological information of cancer patients treated with Oriental medicine. 58 breast and gynecological cancer patients treated in Cancer Center of Daeguhanny Oriental Hospital from August 2012 to August 2013 were reviewed. Careful investigations were done by categorizing these patients by their origin, stage, treatment, conventional treatment type, chief complaint, etc. In tumor origin, breast cancer showed the largest proportion in total patients(74.1%) and inpatients(81.8%). 63.8% of the patients' tumors were stage III and IV. 48.3% of patients visited Oriental hospital for combination treatment with conventional medicine. 91.4% of the patients have under 5 years of cancer duration. Their cheif complaints are general weakness, postoperative pain and abdominal discomfort in general. This study presented the characteristics of breast and gynecological cancer patients treated by Oriental medical therapies, and thus would be valuable for futher studies of Oriental medical cancer treatments.

의류제품의 소비자 불만원인에 대한 연구 -사고 의류제품 원인규명 시험의뢰 사례를 중심으로- (A Study on the Causes of Consumer Complaints towards Apparel Products -Based on Laboratory Test Cases-)

  • 한은주;조성교
    • 한국의류학회지
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    • 제37권7호
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    • pp.864-873
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    • 2013
  • This study analyzed the correlation between the sources of the complaints and various factors such as gender, garment type, fabric type, textile material and washing methods for products. This survey utilized a total of 2,609 consumer apparel product complaint cases filed with the Korea Consumer Agency between 1997 and 2009. In regards to consumer liability: it was found that more incidents of failures due to carelessness were reported among men's clothes, knitted garments, cotton clothes, polyester clothes, wool blend clothes, pants, shirts, sportswear, and laundry only clothes. In regards to dry cleaner's liability: women's goods, woven clothes, silk clothes, cotton blend clothes, jackets, shirts and hanbok, and dry clean only clothes indicated problems more frequently. In regards to manufacture's liability: women's clothes, woven clothes, wool clothes, silk clothes, wool blend clothes, polyester blend clothes, formal dress clothes, jackets, hanbok, and dry clean only clothes indicated problems more frequently. This study provides consumers with information necessary to take preventive measures and basic information that can be utilized to improve the quality of production and services by understanding the sources of dissatisfaction, type of clothes found with problems, and the main causes of consumer complaints for garment products according to who is liable.

심실 중격 결손증 수술 치험 182례에 대한 임상적 고찰 (Analysis of 182 cases of the ventricular septal defect)

  • 김철훈
    • Journal of Chest Surgery
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    • 제23권5호
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    • pp.871-880
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    • 1990
  • We clinically evaluated 182 cases of the ventricular septal defect that we experienced at the Department of Thoracic and Cardiovascular Surgery, Maryknoll Hospital from March 1986 through June 1990. Of the 182 cases, 95 patients were male and 87 patients were female. Their age distribution ranged from 8 month to 37 years and their mean age was 8.1 years. The most common chief complaint was frequent upper respiratory infection. Among them, 46 patients had associated cardiac anomalies, which were subdivided as follow; 9 cases of patent foramen ovale, 8 cases of infundibular stenosis, 6 cases of pulmonary valvular stenosis, 4 cases of left superior vena cava, and etc. The most common preoperative abnormal EKG finding was left ventricular hypertrophy in 22 cases. Ninety-three patients[51.1%] underwent simple closure of the VSD and the rest[48.0%] underwent patch closure. In anatomical classification by Kirklin type I constituted 24.2%; type II, 74.8%, type III, 0.7%, and the mixed type of type I and II, 0.5%, The important postoperative EKG changes were noted in 38 cases[20.9%], 18 cases of which were incomplete right bundle branch block. Thirty-three patients[18.1%] developed minor and major complications, and five patients died, overall operative mortality being 2.7%.

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도심지 NATM 터널 굴착시 적용된 미진동발파 공법 개선사례 (A Case of the Alternative Method to Improve the Ambient Vibration Blasting Method Applied NATM Tunnel Construction in Urban Areas)

  • 이종윤;황연수;최학용;배효진
    • 한국지반공학회:학술대회논문집
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    • 한국지반공학회 2010년도 춘계 학술발표회
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    • pp.535-542
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    • 2010
  • Various difficulties have been increased in the construction of public structure; like the road in the overcrowding urban area, because of civil complaint, cost and period of construction. In oder to overcome these social problems, the tunnel has been planned the road design. Despite the resolution, there are many technical problems when constructed near facilities. The design of new tunnel below the existing service reservoir is applied to the ambient vibration blasting using Plasma. The result of test blasting was exceeded the standard ("2kine"). So it was considered a countermeasure for the vibration reduction applied to change the controlled blasting method, reduce the charge, add the pre middle horizontal hole in the cut blasting site, and so on. The result was satisfied the standard. Accordingly, if the quality of blasting process can be managed well, the application of this alternative method is highly effective one. Also, based on cost analysis between two methods, the alternative method is very competitive.

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경구 Corticosteroid계 약물 치료한 환자에 있어서 혈중 cortisol에 관한 연구 (Study on Blood Cortisol in Patients treated with Oral Corticosteroid Drugs)

  • 박정희;김기황;유형식;이종태;박창윤;유경자
    • 대한핵의학회지
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    • 제14권1호
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    • pp.23-28
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    • 1980
  • This is an analysis of 32 patients who received long continuous corticosteroid drug due to some diseases. Patients were collected from June 1976 to March 1980. Blood cortisol level, variation of diurnal rhythm and side effects were studied. The Result as follows: 1. Side effects were observed in 24 patients(75%) and most common complaint was obesity. 2. Diurnal rhythm analysed by Doe's method shows abnormal diurnal rhythm is 21 out of 32(66%). 3. Mean durations or therapy of abnormal diurnal rhythm and normal diurnal rhythm were $55.7{\pm}4.4$ months and $43.9{\pm}7.0$ months respectively which shows statistically significant difference. 4. Mean cortisol value of steroid treated patients were lower than normal. 5. Reverse diurnal rhythm was 4 out of 21 patients. 6. 8 A.M. cortisol value is lower than 2 times of 8 P.M. in all patients who showed abnormal diurnal rhythm except one.

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알레르기성 비염환아들의 양도락 특성에 관한 연구 (The Study on the Characteristics of Ryodoraku Score in the Children with Allergic Rhinitis)

  • 안주현;이진용
    • 대한한방소아과학회지
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    • 제30권3호
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    • pp.31-41
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    • 2016
  • Objectives The purpose of this study is to investigate the characteristics of Ryodoraku Score in the children who visited department of pediatrics, hospital of Korean medicine with allergic rhinitis as the chief complaint. Methods Subjects were 80 children with allergic rhinitis. We calculated the average Ryodoraku Score (RS, ${\mu}A$), and compared the average of each meridian system. And we classified the children by several groups (depending on age, additional allergic disease), and accomplished a comparative analysis. Results 1. The average of Ryodoraku Score in 80 children was $76.36{\pm}22.72$. 2. The figure of H3 (心), H5 (三焦), F1 (脾), F2 (肝), F3 (腎), F4 (膀胱), F5 (三焦), F6 (胃) had significant statistical differences compared to the total average. 3. Comparing the group having only allergic rhinitis to group having allergic rhinitis and other allergic disease, showed significant statistical difference in H2 (心包), H3 (心). 4. Analyzed by age, there's a significant statistical difference in F1 (脾), F4 (膀胱). Conclusion We found that H5 (三焦), F1 (脾), F4 (膀胱) showed significant statistical difference in Ryodoraku Score, and F1 (脾) had the highest relevance. The research indicate meaningful difference depending on age, additional allergic disease.

금융서비스 실패가 소비자의 부정적 감정과 행동반응에 미치는 영향 (Effects of Failed Financial Services on Negative Emotion and Behavioral Responses)

  • 전인욱;강현모;강영선;이은형
    • 한국경영과학회지
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    • 제41권1호
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    • pp.1-19
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    • 2016
  • While previous studies on service failures mainly focused on general services, this study examines the effects of failed financial services on the psychological process and behavioral responses of consumers. The important factors of financial service (relational benefits, convenience, branch satisfaction, product diversity, company stability, and product profitability) are regarded as antecedents in our model. We study how each factor of failed financial service affects the negative emotions of consumers through the attribution process and how these arising emotions influence their behavioral responses. Through path analysis, this study shows that failure of service factors of relational benefits, branch satisfaction, and convenience induces disappointment, with the mediation effect of external attribution. Meanwhile, failure of service factors of product diversity and product profitability induces regret, with the mediation effect of internal attribution. Disappointment leads to complaint behavior, and regret leads to switching behavior. Unlike previous studies, the present one considers the important factors of financial service and their effects on the affective and behavioral responses of consumers.

그래프이론을 이용한 도로표지의 혼란정도 평가 (An Extent Estimation Caused by Road Sign Using Graphic Theory)

  • 정규수
    • 한국도로학회논문집
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    • 제14권2호
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    • pp.157-164
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    • 2012
  • 도로표지는 도로의 원활한 소통을 위해 운전자에게 안내를 위한 정보를 제공하는 시설물로써, 설치 및 관리기준은 도로법 제57조 및 국토해양부장관령인 도로표지규칙으로 정하고 있다. 하지만 도로표지규칙에서 정하는 사항에 대해 준수하지 않은 경우와 예외사항을 과다 적용하는 경우가 종종 발생하여 도로표지의 혼란정도를 야기하게 된다. 이를 포함하여, 도로명 안내표지, 출구중심 도로표지 등 다양한 도로표지는 운전자에게 이해하기 어려운 것일 수 있으며, 그에 따른 혼란정도가 높아질 수 있다. 본 연구에서는 도로표지 중 도시지역의 방향표지를 대상으로 하여 혼란정도를 유발시킬 수 있는 도로표지의 요소를 제시하고, 정보표기 한정 개수를 산출하였으며, 혼란정도 인자를 그래프 이론을 통해 모형화하였다. 또한, 그에 따른 도로표지의 혼란정도를 예측하였다. 교차로별 혼란정도의 값과 3년간 교통사고 통계자료와의 비교를 통해 도로표지의 혼란정도가 교통에 미치는 영향에 대해 제시하였다.

시판 의류제품에 관련된 소비자 불만에 관한 연구 -YMCA 소비자 고발자료를 중심으로- (A Study on the Consumer's Dissatisfaction for the Clothing Product -with YWCA Consumer's claims-)

  • 최해운;차옥선
    • 한국의류학회지
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    • 제17권4호
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    • pp.550-564
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    • 1993
  • The purpose of this study is to investigate the consumer's claims related to clothing merchandise. By th origination stage of claims, details of claims, and treatments of claims purchasing places of clothing merchandise, the consumer's claims are analyzed which were lodged to in consumer's complaint center, Seoul YWCA, in 1981-1990. To analyze these data statistically, frequency and percentile are used. The results of analysis for consumer's claims are as next : 1. Concerning the sex distinction, female complainers are more than male complainers. About the age bracket, twenties and thirties are the most numerous. The originations of claims being various. It is laundry and dry cleaning stage out of them that rank first, and total numbers of claims for clothing products continually have increased during 1981-1990. Out of the clothing items, outerwears are of the first rank and formal wear and coat are highest in rank of outerwears. For claims about purchasing places, agency ranked first and market, department store, custome-made and discount store came after in order. 2. Concerning the contents, quality of clothing product ranks first, inferior service, price, contrast, unfair transaction ranks in order. There are claims about quality of clothing product that color change ranks first and damage and form change rank in order. 3. The treatments of claims are that counsel, exchange, refund, repair and correction rank in order.

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「2017 한국의 소비생활지표」를 활용한 의료영역 중요도 선택 요인 분석 (The analysis of selection factors of medical domain importance using 「2017 Consumption Life Indicators in Korea」)

  • 박녕서;김건엽;이원기
    • 보건의료산업학회지
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    • 제14권1호
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    • pp.43-53
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    • 2020
  • Objectives: The purpose of this study was to investigate the factors of importance in the medical field from the perspective of the consumer, using "Consumption Life Indicators in Korea." Methods: We examined the general characteristics, economic conditions, information acquisition, complaint-provoking experiences, cognitive score on dispute resolution, and factors affecting medical domain importance selection, using SAS 9.4. software. Results: It was found that "age" among general characteristics and "income" among economic conditions were important factors in selecting medical domain importance. Thus, it was possible to reaffirm the poor health of socioeconomically vulnerable people and their socioeconomic difficulties. Conclusions: The medical domain selection group needs the attention of the government, medical institutions, academia, consumer groups, community service groups and professional organizations, and needs substantial economic support and customized education.